634 lines
25 KiB
PHP
634 lines
25 KiB
PHP
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<?php
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/*
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FusionPBX
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Version: MPL 1.1
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The contents of this file are subject to the Mozilla Public License Version
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1.1 (the "License"); you may not use this file except in compliance with
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the License. You may obtain a copy of the License at
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http://www.mozilla.org/MPL/
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Software distributed under the License is distributed on an "AS IS" basis,
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WITHOUT WARRANTY OF ANY KIND, either express or implied. See the License
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for the specific language governing rights and limitations under the
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License.
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The Original Code is FusionPBX
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The Initial Developer of the Original Code is
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Mark J Crane <markjcrane@fusionpbx.com>
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Portions created by the Initial Developer are Copyright (C) 2008-2012
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the Initial Developer. All Rights Reserved.
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Contributor(s):
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Mark J Crane <markjcrane@fusionpbx.com>
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*/
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require_once "root.php";
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require_once "includes/require.php";
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require_once "includes/checkauth.php";
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if (permission_exists('call_center_queues_add') || permission_exists('call_center_queues_edit')) {
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//access granted
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}
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else {
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echo "access denied";
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exit;
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}
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//action add or update
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if (isset($_REQUEST["id"])) {
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$action = "update";
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$call_center_queue_uuid = check_str($_REQUEST["id"]);
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}
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else {
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$action = "add";
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}
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//get http post variables and set them to php variables
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if (count($_POST)>0) {
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//$domain_uuid = check_str($_POST["domain_uuid"]);
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$queue_name = check_str($_POST["queue_name"]);
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$queue_extension = check_str($_POST["queue_extension"]);
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$queue_strategy = check_str($_POST["queue_strategy"]);
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$queue_moh_sound = check_str($_POST["queue_moh_sound"]);
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$queue_record_template = check_str($_POST["queue_record_template"]);
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$queue_time_base_score = check_str($_POST["queue_time_base_score"]);
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$queue_max_wait_time = check_str($_POST["queue_max_wait_time"]);
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$queue_max_wait_time_with_no_agent = check_str($_POST["queue_max_wait_time_with_no_agent"]);
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$queue_tier_rules_apply = check_str($_POST["queue_tier_rules_apply"]);
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$queue_tier_rule_wait_second = check_str($_POST["queue_tier_rule_wait_second"]);
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$queue_tier_rule_wait_multiply_level = check_str($_POST["queue_tier_rule_wait_multiply_level"]);
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$queue_tier_rule_no_agent_no_wait = check_str($_POST["queue_tier_rule_no_agent_no_wait"]);
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$queue_timeout_action = check_str($_POST["queue_timeout_action"]);
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$queue_discard_abandoned_after = check_str($_POST["queue_discard_abandoned_after"]);
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$queue_abandoned_resume_allowed = check_str($_POST["queue_abandoned_resume_allowed"]);
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$queue_cid_prefix = check_str($_POST["queue_cid_prefix"]);
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$queue_description = check_str($_POST["queue_description"]);
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//remove invalid characters
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$queue_cid_prefix = str_replace(":", "-", $queue_cid_prefix);
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$queue_cid_prefix = str_replace("\"", "", $queue_cid_prefix);
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$queue_cid_prefix = str_replace("@", "", $queue_cid_prefix);
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$queue_cid_prefix = str_replace("\\", "", $queue_cid_prefix);
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$queue_cid_prefix = str_replace("/", "", $queue_cid_prefix);
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}
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if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
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$msg = '';
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if ($action == "update") {
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$call_center_queue_uuid = check_str($_POST["call_center_queue_uuid"]);
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}
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//check for all required data
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if (strlen($domain_uuid) == 0) { $msg .= "Please provide: domain_uuid<br>\n"; }
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if (strlen($queue_name) == 0) { $msg .= "Please provide: Queue Name<br>\n"; }
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if (strlen($queue_extension) == 0) { $msg .= "Please provide: Extension<br>\n"; }
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if (strlen($queue_strategy) == 0) { $msg .= "Please provide: Strategy<br>\n"; }
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if (strlen($queue_moh_sound) == 0) { $msg .= "Please provide: Music on Hold<br>\n"; }
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//if (strlen($queue_record_template) == 0) { $msg .= "Please provide: Record Template<br>\n"; }
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//if (strlen($queue_time_base_score) == 0) { $msg .= "Please provide: Time Base Score<br>\n"; }
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//if (strlen($queue_max_wait_time) == 0) { $msg .= "Please provide: Max Wait Time<br>\n"; }
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//if (strlen($queue_max_wait_time_with_no_agent) == 0) { $msg .= "Please provide: Max Wait Time with no Agent<br>\n"; }
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//if (strlen($queue_tier_rules_apply) == 0) { $msg .= "Please provide: Tier Rules Apply<br>\n"; }
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//if (strlen($queue_tier_rule_wait_second) == 0) { $msg .= "Please provide: Tier Rule Wait Second<br>\n"; }
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//if (strlen($queue_tier_rule_wait_multiply_level) == 0) { $msg .= "Please provide: Tier Rule Wait Multiply Level<br>\n"; }
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//if (strlen($queue_tier_rule_no_agent_no_wait) == 0) { $msg .= "Please provide: Tier Rule No Agent No Wait<br>\n"; }
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//if (strlen($queue_timeout_action) == 0) { $msg .= "Please provide: Timeout Action<br>\n"; }
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//if (strlen($queue_discard_abandoned_after) == 0) { $msg .= "Please provide: Discard Abandoned After<br>\n"; }
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//if (strlen($queue_abandoned_resume_allowed) == 0) { $msg .= "Please provide: Abandoned Resume Allowed<br>\n"; }
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//if (strlen($queue_cid_prefix) == 0) { $msg .= "Please provide: Caller ID Prefix<br>\n"; }
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//if (strlen($queue_description) == 0) { $msg .= "Please provide: Description<br>\n"; }
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if (strlen($msg) > 0 && strlen($_POST["persistformvar"]) == 0) {
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require_once "includes/header.php";
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require_once "includes/persistformvar.php";
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echo "<div align='center'>\n";
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echo "<table><tr><td>\n";
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echo $msg."<br />";
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echo "</td></tr></table>\n";
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persistformvar($_POST);
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echo "</div>\n";
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require_once "includes/footer.php";
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return;
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}
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//add or update the database
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if ($_POST["persistformvar"] != "true") {
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if ($action == "add") {
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//add the call center queue
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$call_center_queue_uuid = uuid();
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$sql = "insert into v_call_center_queues ";
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$sql .= "(";
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$sql .= "domain_uuid, ";
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$sql .= "call_center_queue_uuid, ";
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$sql .= "queue_name, ";
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$sql .= "queue_extension, ";
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$sql .= "queue_strategy, ";
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$sql .= "queue_moh_sound, ";
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$sql .= "queue_record_template, ";
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$sql .= "queue_time_base_score, ";
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$sql .= "queue_max_wait_time, ";
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$sql .= "queue_max_wait_time_with_no_agent, ";
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$sql .= "queue_tier_rules_apply, ";
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$sql .= "queue_tier_rule_wait_second, ";
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$sql .= "queue_tier_rule_wait_multiply_level, ";
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$sql .= "queue_tier_rule_no_agent_no_wait, ";
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$sql .= "queue_timeout_action, ";
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$sql .= "queue_discard_abandoned_after, ";
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$sql .= "queue_abandoned_resume_allowed, ";
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$sql .= "queue_cid_prefix, ";
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$sql .= "queue_description ";
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$sql .= ")";
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$sql .= "values ";
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$sql .= "(";
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$sql .= "'$domain_uuid', ";
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$sql .= "'$call_center_queue_uuid', ";
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$sql .= "'$queue_name', ";
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$sql .= "'$queue_extension', ";
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$sql .= "'$queue_strategy', ";
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$sql .= "'$queue_moh_sound', ";
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$sql .= "'$queue_record_template', ";
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$sql .= "'$queue_time_base_score', ";
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$sql .= "'$queue_max_wait_time', ";
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$sql .= "'$queue_max_wait_time_with_no_agent', ";
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$sql .= "'$queue_tier_rules_apply', ";
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$sql .= "'$queue_tier_rule_wait_second', ";
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$sql .= "'$queue_tier_rule_wait_multiply_level', ";
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$sql .= "'$queue_tier_rule_no_agent_no_wait', ";
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$sql .= "'$queue_timeout_action', ";
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$sql .= "'$queue_discard_abandoned_after', ";
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$sql .= "'$queue_abandoned_resume_allowed', ";
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$sql .= "'$queue_cid_prefix', ";
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$sql .= "'$queue_description' ";
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$sql .= ")";
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$db->exec(check_sql($sql));
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unset($sql);
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//syncrhonize the configuration
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save_call_center_xml();
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//redirect the user
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require_once "includes/header.php";
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echo "<meta http-equiv=\"refresh\" content=\"2;url=v_call_center_queue.php\">\n";
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echo "<div align='center'>\n";
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echo "Add Complete\n";
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echo "</div>\n";
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require_once "includes/footer.php";
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return;
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} //if ($action == "add")
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if ($action == "update") {
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//update the call center queue
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$sql = "update v_call_center_queues set ";
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$sql .= "queue_name = '$queue_name', ";
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$sql .= "queue_extension = '$queue_extension', ";
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$sql .= "queue_strategy = '$queue_strategy', ";
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$sql .= "queue_moh_sound = '$queue_moh_sound', ";
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$sql .= "queue_record_template = '$queue_record_template', ";
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$sql .= "queue_time_base_score = '$queue_time_base_score', ";
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$sql .= "queue_max_wait_time = '$queue_max_wait_time', ";
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$sql .= "queue_max_wait_time_with_no_agent = '$queue_max_wait_time_with_no_agent', ";
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$sql .= "queue_tier_rules_apply = '$queue_tier_rules_apply', ";
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$sql .= "queue_tier_rule_wait_second = '$queue_tier_rule_wait_second', ";
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$sql .= "queue_tier_rule_wait_multiply_level = '$queue_tier_rule_wait_multiply_level', ";
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$sql .= "queue_tier_rule_no_agent_no_wait = '$queue_tier_rule_no_agent_no_wait', ";
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$sql .= "queue_timeout_action = '$queue_timeout_action', ";
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$sql .= "queue_discard_abandoned_after = '$queue_discard_abandoned_after', ";
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$sql .= "queue_abandoned_resume_allowed = '$queue_abandoned_resume_allowed', ";
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$sql .= "queue_cid_prefix = '$queue_cid_prefix', ";
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$sql .= "queue_description = '$queue_description' ";
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$sql .= "where domain_uuid = '$domain_uuid' ";
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$sql .= "and call_center_queue_uuid = '$call_center_queue_uuid'";
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$db->exec(check_sql($sql));
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unset($sql);
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//syncrhonize the configuration
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save_call_center_xml();
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//redirect the user
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require_once "includes/header.php";
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echo "<meta http-equiv=\"refresh\" content=\"2;url=v_call_center_queue.php\">\n";
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echo "<div align='center'>\n";
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echo "Update Complete\n";
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echo "</div>\n";
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require_once "includes/footer.php";
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return;
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} //if ($action == "update")
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} //if ($_POST["persistformvar"] != "true")
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} //(count($_POST)>0 && strlen($_POST["persistformvar"]) == 0)
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//pre-populate the form
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if (count($_GET)>0 && $_POST["persistformvar"] != "true") {
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$call_center_queue_uuid = $_GET["id"];
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$sql = "";
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$sql .= "select * from v_call_center_queues ";
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$sql .= "where domain_uuid = '$domain_uuid' ";
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$sql .= "and call_center_queue_uuid = '$call_center_queue_uuid' ";
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$prep_statement = $db->prepare(check_sql($sql));
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$prep_statement->execute();
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$result = $prep_statement->fetchAll(PDO::FETCH_NAMED);
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foreach ($result as &$row) {
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$queue_name = $row["queue_name"];
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$queue_extension = $row["queue_extension"];
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$queue_strategy = $row["queue_strategy"];
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$queue_moh_sound = $row["queue_moh_sound"];
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$queue_record_template = $row["queue_record_template"];
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$queue_time_base_score = $row["queue_time_base_score"];
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$queue_max_wait_time = $row["queue_max_wait_time"];
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$queue_max_wait_time_with_no_agent = $row["queue_max_wait_time_with_no_agent"];
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$queue_timeout_action = $row["queue_timeout_action"];
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$queue_tier_rules_apply = $row["queue_tier_rules_apply"];
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$queue_tier_rule_wait_second = $row["queue_tier_rule_wait_second"];
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$queue_tier_rule_wait_multiply_level = $row["queue_tier_rule_wait_multiply_level"];
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$queue_tier_rule_no_agent_no_wait = $row["queue_tier_rule_no_agent_no_wait"];
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$queue_discard_abandoned_after = $row["queue_discard_abandoned_after"];
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$queue_abandoned_resume_allowed = $row["queue_abandoned_resume_allowed"];
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$queue_cid_prefix = $row["queue_cid_prefix"];
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$queue_description = $row["queue_description"];
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break; //limit to 1 row
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}
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unset ($prep_statement);
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}
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//set default values
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if (strlen($queue_strategy) == 0) { $queue_strategy = "longest-idle-agent"; }
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if (strlen($queue_moh_sound) == 0) { $queue_moh_sound = "\$\${hold_music}"; }
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if (strlen($queue_time_base_score) == 0) { $queue_time_base_score = "system"; }
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if (strlen($queue_max_wait_time) == 0) { $queue_max_wait_time = "0"; }
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if (strlen($queue_max_wait_time_with_no_agent) == 0) { $queue_max_wait_time_with_no_agent = "0"; }
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if (strlen($queue_tier_rules_apply) == 0) { $queue_tier_rules_apply = "false"; }
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if (strlen($queue_tier_rule_wait_second) == 0) { $queue_tier_rule_wait_second = "300"; }
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if (strlen($queue_tier_rule_wait_multiply_level) == 0) { $queue_tier_rule_wait_multiply_level = "true"; }
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if (strlen($queue_tier_rule_no_agent_no_wait) == 0) { $queue_tier_rule_no_agent_no_wait = "false"; }
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if (strlen($queue_discard_abandoned_after) == 0) { $queue_discard_abandoned_after = "60"; }
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if (strlen($queue_abandoned_resume_allowed) == 0) { $queue_abandoned_resume_allowed = "false"; }
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//show the header
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require_once "includes/header.php";
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//show the content
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echo "<div align='center'>";
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echo "<table width='100%' border='0' cellpadding='0' cellspacing=''>\n";
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echo "<tr class='border'>\n";
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echo " <td align=\"left\">\n";
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echo " <br>";
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echo "<form method='post' name='frm' action=''>\n";
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echo "<div align='center'>\n";
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echo "<table width='100%' border='0' cellpadding='6' cellspacing='0'>\n";
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echo "<tr>\n";
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if ($action == "add") {
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echo "<td align='left' width='30%' nowrap='nowrap'><b>Call Center Queue Add</b></td>\n";
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}
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if ($action == "update") {
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echo "<td align='left' width='30%' nowrap='nowrap'><b>Call Center Queue Edit</b></td>\n";
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}
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echo "<td width='70%' align='right'>\n";
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if ($action == "update") {
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echo " <input type='button' class='btn' value='View' onclick=\"document.location.href='".PROJECT_PATH."/app/call_center_active/v_call_center_active.php?queue_name=$queue_name';\" />\n";
|
||
|
|
echo " <input type='button' class='btn' value='Load' onclick=\"document.location.href='cmd.php?cmd=api+callcenter_config+queue+load+$queue_name@".$_SESSION['domain_name']."';\" />\n";
|
||
|
|
echo " <input type='button' class='btn' value='Unload' onclick=\"document.location.href='cmd.php?cmd=api+callcenter_config+queue+unload+$queue_name@".$_SESSION['domain_name']."';\" />\n";
|
||
|
|
echo " <input type='button' class='btn' value='Reload' onclick=\"document.location.href='cmd.php?cmd=api+callcenter_config+queue+reload+$queue_name@".$_SESSION['domain_name']."';\" />\n";
|
||
|
|
}
|
||
|
|
echo " <input type='button' class='btn' name='' alt='back' onclick=\"window.location='v_call_center_queue.php'\" value='Back'>\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "</tr>\n";
|
||
|
|
echo "<tr>\n";
|
||
|
|
echo "<td align='left' colspan='2'>\n";
|
||
|
|
//echo "Call Center queue settings.<br /><br />\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "</tr>\n";
|
||
|
|
|
||
|
|
echo "<tr>\n";
|
||
|
|
echo "<td class='vncellreq' valign='top' align='left' nowrap>\n";
|
||
|
|
echo " Queue Name:\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "<td class='vtable' align='left'>\n";
|
||
|
|
echo " <input class='formfld' type='text' name='queue_name' maxlength='255' value=\"$queue_name\">\n";
|
||
|
|
echo "<br />\n";
|
||
|
|
echo "Enter the queue name.\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "</tr>\n";
|
||
|
|
|
||
|
|
echo "<tr>\n";
|
||
|
|
echo "<td class='vncellreq' valign='top' align='left' nowrap>\n";
|
||
|
|
echo " Extension:\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "<td class='vtable' align='left'>\n";
|
||
|
|
echo " <input class='formfld' type='text' name='queue_extension' maxlength='255' value=\"$queue_extension\">\n";
|
||
|
|
echo "<br />\n";
|
||
|
|
echo "Enter the extension number.\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "</tr>\n";
|
||
|
|
|
||
|
|
echo "<tr>\n";
|
||
|
|
echo "<td class='vncellreq' valign='top' align='left' nowrap>\n";
|
||
|
|
echo " Strategy:\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "<td class='vtable' align='left'>\n";
|
||
|
|
echo " <select class='formfld' name='queue_strategy'>\n";
|
||
|
|
echo " <option value=''></option>\n";
|
||
|
|
if ($queue_strategy == "ring-all") {
|
||
|
|
echo " <option value='ring-all' selected='selected' >ring-all</option>\n";
|
||
|
|
}
|
||
|
|
else {
|
||
|
|
echo " <option value='ring-all'>ring-all</option>\n";
|
||
|
|
}
|
||
|
|
if ($queue_strategy == "longest-idle-agent") {
|
||
|
|
echo " <option value='longest-idle-agent' selected='selected' >longest-idle-agent</option>\n";
|
||
|
|
}
|
||
|
|
else {
|
||
|
|
echo " <option value='longest-idle-agent'>longest-idle-agent</option>\n";
|
||
|
|
}
|
||
|
|
if ($queue_strategy == "round-robin") {
|
||
|
|
echo " <option value='round-robin' selected='selected'>round-robin</option>\n";
|
||
|
|
}
|
||
|
|
else {
|
||
|
|
echo " <option value='round-robin'>round-robin</option>\n";
|
||
|
|
}
|
||
|
|
if ($queue_strategy == "top-down") {
|
||
|
|
echo " <option value='top-down' selected='selected'>top-down</option>\n";
|
||
|
|
}
|
||
|
|
else {
|
||
|
|
echo " <option value='top-down'>top-down</option>\n";
|
||
|
|
}
|
||
|
|
if ($queue_strategy == "agent-with-least-talk-time") {
|
||
|
|
echo " <option value='agent-with-least-talk-time' selected='selected'>agent-with-least-talk-time</option>\n";
|
||
|
|
}
|
||
|
|
else {
|
||
|
|
echo " <option value='agent-with-least-talk-time'>agent-with-least-talk-time</option>\n";
|
||
|
|
}
|
||
|
|
|
||
|
|
if ($queue_strategy == "agent-with-fewest-calls") {
|
||
|
|
echo " <option value='agent-with-fewest-calls' selected='selected'>agent-with-fewest-calls</option>\n";
|
||
|
|
}
|
||
|
|
else {
|
||
|
|
echo " <option value='agent-with-fewest-calls'>agent-with-fewest-calls</option>\n";
|
||
|
|
}
|
||
|
|
if ($queue_strategy == "sequentially-by-agent-order") {
|
||
|
|
echo " <option value='sequentially-by-agent-order' selected='selected'>sequentially-by-agent-order</option>\n";
|
||
|
|
}
|
||
|
|
else {
|
||
|
|
echo " <option value='sequentially-by-agent-order'>sequentially-by-agent-order</option>\n";
|
||
|
|
}
|
||
|
|
if ($queue_strategy == "sequentially-by-next-agent-order") {
|
||
|
|
echo " <option value='sequentially-by-next-agent-order' selected='selected'>sequentially-by-next-agent-order</option>\n";
|
||
|
|
}
|
||
|
|
else {
|
||
|
|
echo " <option value='sequentially-by-next-agent-order'>sequentially-by-next-agent-order</option>\n";
|
||
|
|
}
|
||
|
|
if ($queue_strategy == "random") {
|
||
|
|
echo " <option value='random' selected='selected'>random</option>\n";
|
||
|
|
}
|
||
|
|
else {
|
||
|
|
echo " <option value='random'>random</option>\n";
|
||
|
|
}
|
||
|
|
echo " </select>\n";
|
||
|
|
echo "<br />\n";
|
||
|
|
echo "Enter the queue strategy.\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "</tr>\n";
|
||
|
|
|
||
|
|
echo "<tr>\n";
|
||
|
|
echo "<td class='vncellreq' valign='top' align='left' nowrap>\n";
|
||
|
|
echo " Music on Hold:\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "<td class='vtable' align='left'>\n";
|
||
|
|
echo " <input class='formfld' type='text' name='queue_moh_sound' maxlength='255' value=\"$queue_moh_sound\">\n";
|
||
|
|
echo "<br />\n";
|
||
|
|
echo "Enter the music on hold information.\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "</tr>\n";
|
||
|
|
|
||
|
|
echo "<tr>\n";
|
||
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
||
|
|
echo " Record Template:\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "<td class='vtable' align='left'>\n";
|
||
|
|
echo " <input class='formfld' type='text' name='queue_record_template' maxlength='255' value=\"$queue_record_template\">\n";
|
||
|
|
echo "<br />\n";
|
||
|
|
echo "Enter a record template. \$\${base_dir}/recordings/archive/\${strftime(%Y)}/\${strftime(%b)}/\${strftime(%d)}/\${uuid}.wav\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "</tr>\n";
|
||
|
|
|
||
|
|
echo "<tr>\n";
|
||
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
||
|
|
echo " Time Base Score:\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "<td class='vtable' align='left'>\n";
|
||
|
|
echo " <select class='formfld' name='queue_time_base_score'>\n";
|
||
|
|
echo " <option value=''></option>\n";
|
||
|
|
if ($queue_time_base_score == "system") {
|
||
|
|
echo " <option value='system' selected='selected' >system</option>\n";
|
||
|
|
}
|
||
|
|
else {
|
||
|
|
echo " <option value='system'>system</option>\n";
|
||
|
|
}
|
||
|
|
if ($queue_time_base_score == "queue") {
|
||
|
|
echo " <option value='queue' selected='selected' >queue</option>\n";
|
||
|
|
}
|
||
|
|
else {
|
||
|
|
echo " <option value='queue'>queue</option>\n";
|
||
|
|
}
|
||
|
|
echo " </select>\n";
|
||
|
|
echo "<br />\n";
|
||
|
|
echo "Enter the time base score.\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "</tr>\n";
|
||
|
|
|
||
|
|
echo "<tr>\n";
|
||
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
||
|
|
echo " Max Wait Time:\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "<td class='vtable' align='left'>\n";
|
||
|
|
echo " <input class='formfld' type='text' name='queue_max_wait_time' maxlength='255' value='$queue_max_wait_time'>\n";
|
||
|
|
echo "<br />\n";
|
||
|
|
echo "Enter the max wait time.\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "</tr>\n";
|
||
|
|
|
||
|
|
echo "<tr>\n";
|
||
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
||
|
|
echo " Max Wait Time with no Agent:\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "<td class='vtable' align='left'>\n";
|
||
|
|
echo " <input class='formfld' type='text' name='queue_max_wait_time_with_no_agent' maxlength='255' value='$queue_max_wait_time_with_no_agent'>\n";
|
||
|
|
echo "<br />\n";
|
||
|
|
echo "Enter the max wait time with no agent.\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "</tr>\n";
|
||
|
|
|
||
|
|
echo "<tr>\n";
|
||
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
||
|
|
echo " Timeout Action:\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "<td class='vtable' align='left'>\n";
|
||
|
|
//switch_select_destination(select_type, select_label, select_name, select_value, select_style, action);
|
||
|
|
switch_select_destination("dialplan", "", "queue_timeout_action", $queue_timeout_action, "", "");
|
||
|
|
echo "<br />\n";
|
||
|
|
echo "Set the action to perform when the max wait time is reached.\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "</tr>\n";
|
||
|
|
|
||
|
|
echo "<tr>\n";
|
||
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
||
|
|
echo " Tier Rules Apply:\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "<td class='vtable' align='left'>\n";
|
||
|
|
echo " <select class='formfld' name='queue_tier_rules_apply'>\n";
|
||
|
|
echo " <option value=''></option>\n";
|
||
|
|
if ($queue_tier_rules_apply == "true") {
|
||
|
|
echo " <option value='true' selected='selected' >true</option>\n";
|
||
|
|
}
|
||
|
|
else {
|
||
|
|
echo " <option value='true'>true</option>\n";
|
||
|
|
}
|
||
|
|
if ($queue_tier_rules_apply == "false") {
|
||
|
|
echo " <option value='false' selected='selected' >false</option>\n";
|
||
|
|
}
|
||
|
|
else {
|
||
|
|
echo " <option value='false'>false</option>\n";
|
||
|
|
}
|
||
|
|
echo " </select>\n";
|
||
|
|
echo "<br />\n";
|
||
|
|
echo "Set the tier rule rules apply to true or false.\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "</tr>\n";
|
||
|
|
|
||
|
|
echo "<tr>\n";
|
||
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
||
|
|
echo " Tier Rule Wait Second:\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "<td class='vtable' align='left'>\n";
|
||
|
|
echo " <input class='formfld' type='text' name='queue_tier_rule_wait_second' maxlength='255' value='$queue_tier_rule_wait_second'>\n";
|
||
|
|
echo "<br />\n";
|
||
|
|
echo "Enter the tier rule wait seconds.\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "</tr>\n";
|
||
|
|
|
||
|
|
echo "<tr>\n";
|
||
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
||
|
|
echo " Tier Rule Wait Multiply Level:\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "<td class='vtable' align='left'>\n";
|
||
|
|
echo " <select class='formfld' name='queue_tier_rule_wait_multiply_level'>\n";
|
||
|
|
echo " <option value=''></option>\n";
|
||
|
|
if ($queue_tier_rule_wait_multiply_level == "true") {
|
||
|
|
echo " <option value='true' selected='selected' >true</option>\n";
|
||
|
|
}
|
||
|
|
else {
|
||
|
|
echo " <option value='true'>true</option>\n";
|
||
|
|
}
|
||
|
|
if ($queue_tier_rule_wait_multiply_level == "false") {
|
||
|
|
echo " <option value='false' selected='selected' >false</option>\n";
|
||
|
|
}
|
||
|
|
else {
|
||
|
|
echo " <option value='false'>false</option>\n";
|
||
|
|
}
|
||
|
|
echo " </select>\n";
|
||
|
|
echo "<br />\n";
|
||
|
|
echo "Set the tier rule wait multiply level to true or false.\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "</tr>\n";
|
||
|
|
|
||
|
|
echo "<tr>\n";
|
||
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
||
|
|
echo " Tier Rule No Agent No Wait:\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "<td class='vtable' align='left'>\n";
|
||
|
|
echo " <select class='formfld' name='queue_tier_rule_no_agent_no_wait'>\n";
|
||
|
|
echo " <option value=''></option>\n";
|
||
|
|
if ($queue_tier_rule_no_agent_no_wait == "true") {
|
||
|
|
echo " <option value='true' selected='selected' >true</option>\n";
|
||
|
|
}
|
||
|
|
else {
|
||
|
|
echo " <option value='true'>true</option>\n";
|
||
|
|
}
|
||
|
|
if ($queue_tier_rule_no_agent_no_wait == "false") {
|
||
|
|
echo " <option value='false' selected='selected' >false</option>\n";
|
||
|
|
}
|
||
|
|
else {
|
||
|
|
echo " <option value='false'>false</option>\n";
|
||
|
|
}
|
||
|
|
echo " </select>\n";
|
||
|
|
echo "<br />\n";
|
||
|
|
echo "Enter the tier rule no agent no wait.\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "</tr>\n";
|
||
|
|
|
||
|
|
echo "<tr>\n";
|
||
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
||
|
|
echo " Discard Abandoned After:\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "<td class='vtable' align='left'>\n";
|
||
|
|
echo " <input class='formfld' type='text' name='queue_discard_abandoned_after' maxlength='255' value='$queue_discard_abandoned_after'>\n";
|
||
|
|
echo "<br />\n";
|
||
|
|
echo "Set the discard abandoned after seconds.\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "</tr>\n";
|
||
|
|
|
||
|
|
echo "<tr>\n";
|
||
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
||
|
|
echo " Abandoned Resume Allowed:\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "<td class='vtable' align='left'>\n";
|
||
|
|
echo " <select class='formfld' name='queue_abandoned_resume_allowed'>\n";
|
||
|
|
echo " <option value=''></option>\n";
|
||
|
|
if ($queue_abandoned_resume_allowed == "true") {
|
||
|
|
echo " <option value='true' selected='selected' >true</option>\n";
|
||
|
|
}
|
||
|
|
else {
|
||
|
|
echo " <option value='true'>true</option>\n";
|
||
|
|
}
|
||
|
|
if ($queue_abandoned_resume_allowed == "false") {
|
||
|
|
echo " <option value='false' selected='selected' >false</option>\n";
|
||
|
|
}
|
||
|
|
else {
|
||
|
|
echo " <option value='false'>false</option>\n";
|
||
|
|
}
|
||
|
|
echo " </select>\n";
|
||
|
|
echo "<br />\n";
|
||
|
|
echo "Set the abandoned resume allowed to true or false.\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "</tr>\n";
|
||
|
|
|
||
|
|
echo "<tr>\n";
|
||
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
||
|
|
echo " CID Prefix:\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "<td class='vtable' align='left'>\n";
|
||
|
|
echo " <input class='formfld' type='text' name='queue_cid_prefix' maxlength='255' value='$queue_cid_prefix'>\n";
|
||
|
|
echo "<br />\n";
|
||
|
|
echo "Set a prefix on the caller ID name.\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "</tr>\n";
|
||
|
|
|
||
|
|
echo "<tr>\n";
|
||
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
||
|
|
echo " Description:\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "<td class='vtable' align='left'>\n";
|
||
|
|
echo " <input class='formfld' type='text' name='queue_description' maxlength='255' value=\"$queue_description\">\n";
|
||
|
|
echo "<br />\n";
|
||
|
|
echo "Enter the description.\n";
|
||
|
|
echo "</td>\n";
|
||
|
|
echo "</tr>\n";
|
||
|
|
echo " <tr>\n";
|
||
|
|
echo " <td colspan='2' align='right'>\n";
|
||
|
|
if ($action == "update") {
|
||
|
|
echo " <input type='hidden' name='call_center_queue_uuid' value='$call_center_queue_uuid'>\n";
|
||
|
|
}
|
||
|
|
echo " <input type='submit' name='submit' class='btn' value='Save'>\n";
|
||
|
|
echo " </td>\n";
|
||
|
|
echo " </tr>";
|
||
|
|
echo "</table>";
|
||
|
|
echo "</form>";
|
||
|
|
|
||
|
|
echo " </td>";
|
||
|
|
echo " </tr>";
|
||
|
|
echo "</table>";
|
||
|
|
echo "</div>";
|
||
|
|
|
||
|
|
|
||
|
|
require_once "includes/footer.php";
|
||
|
|
?>
|