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Update call_center_queue_edit.php

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FusionPBX 2018-03-31 11:18:37 -06:00 committed by GitHub
parent 2ad222e5de
commit 03e2f2030b
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1 changed files with 25 additions and 29 deletions
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54
app/call_centers/call_center_queue_edit.php
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@ -17,7 +17,7 @@
The Initial Developer of the Original Code is
Mark J Crane <markjcrane@fusionpbx.com>
Portions created by the Initial Developer are Copyright (C) 2008-2016
Portions created by the Initial Developer are Copyright (C) 2008-2018
the Initial Developer. All Rights Reserved.
Contributor(s):
@ -116,7 +116,7 @@
$call_center_queue_uuid = check_str($_REQUEST["id"]);
$call_center_tier_uuid = check_str($_REQUEST["call_center_tier_uuid"]);
//get the agent details
$sql = "select agent_name, queue_name ";
$sql = "select agent_name, queue_name, call_center_agent_uuid, call_center_queue_uuid ";
$sql .= "from v_call_center_tiers ";
$sql .= "where domain_uuid = '".$_SESSION['domain_uuid']."' ";
$sql .= "and call_center_tier_uuid = '".$call_center_tier_uuid."' ";
@ -125,8 +125,8 @@
$tiers = $prep_statement->fetchAll(PDO::FETCH_NAMED);
if (is_array($tiers)) {
foreach ($tiers as &$row) {
$agent_name = $row["agent_name"];
$queue_name = $row["queue_name"];
$call_center_agent_uuid = $row["call_center_agent_uuid"];
$call_center_queue_uuid = $row["call_center_queue_uuid"];
}
}
unset ($prep_statement);
@ -138,7 +138,7 @@
//delete the agent over event socket
if ($fp) {
//callcenter_config tier del [queue_name] [agent_name]
$cmd = "api callcenter_config tier del ".$queue_name."@".$tmp_domain." ".$agent_name."@".$_SESSION['domains'][$_SESSION['domain_uuid']]['domain_name'];
$cmd = "api callcenter_config tier del ".$call_center_queue_uuid." ".$call_center_agent_uuid;
$response = event_socket_request($fp, $cmd);
}
//delete the tier from the database
@ -226,7 +226,7 @@
if (strlen($queue_cc_exit_keys) > 0) {
$dialplan_xml .= " <action application=\"set\" data=\"cc_exit_keys=".$queue_cc_exit_keys."\"/>\n";
}
$dialplan_xml .= " <action application=\"callcenter\" data=\"".$queue_name.'@'.$_SESSION['domain_name']."\"/>\n";
$dialplan_xml .= " <action application=\"callcenter\" data=\"".$call_center_queue_uuid."\"/>\n";
$dialplan_xml .= " <action application=\"".$queue_timeout_application."\" data=\"".$queue_timeout_data."\"/>\n";
$dialplan_xml .= " </condition>\n";
$dialplan_xml .= "</extension>\n";
@ -319,15 +319,15 @@
callcenter_config tier set position [queue_name] [agent_name] [position]
*/
//add the agent
$cmd = "api callcenter_config tier add ".$queue_name."@".$tmp_domain." ".$agent_name."@".$tmp_domain." ".$tier_level." ".$tier_position;
$cmd = "api callcenter_config tier add ".$call_center_queue_uuid." ".$call_center_agent_uuid." ".$tier_level." ".$tier_position;
$response = event_socket_request($fp, $cmd);
usleep(200);
//agent set level
$cmd = "api callcenter_config tier set level ".$queue_name."@".$tmp_domain." ".$agent_name."@".$tmp_domain." ".$tier_level;
$cmd = "api callcenter_config tier set level ".$call_center_queue_uuid." ".$call_center_agent_uuid." ".$tier_level;
$response = event_socket_request($fp, $cmd);
usleep(200);
//agent set position
$cmd = "api callcenter_config tier set position ".$queue_name."@".$tmp_domain." ".$agent_name."@".$tmp_domain." ".$tier_position;
$cmd = "api callcenter_config tier set position ".$call_center_queue_uuid." ".$call_center_agent_uuid." ".$tier_position;
$response = event_socket_request($fp, $cmd);
usleep(200);
}
@ -387,8 +387,16 @@
unset ($prep_statement);
}
//replace the dash in the queue name with a space
$queue_name = str_replace("-", " ", $queue_name);
//get the tiers
$sql = "select t.call_center_tier_uuid, t.tier_level, t.tier_position, a.agent_name ";
$sql .= "from v_call_center_tiers as t, v_call_center_agents as a ";
$sql .= "where t.call_center_queue_uuid = '".$call_center_queue_uuid."' ";
$sql .= "and t.call_center_agent_uuid = a.call_center_agent_uuid ";
$sql .= "and t.domain_uuid = '".$_SESSION['domain_uuid']."' ";
$sql .= "order by tier_level asc, tier_position asc, agent_name asc";
$prep_statement = $db->prepare(check_sql($sql));
$prep_statement->execute();
$tiers = $prep_statement->fetchAll(PDO::FETCH_NAMED);
//set default values
if (strlen($queue_strategy) == 0) { $queue_strategy = "longest-idle-agent"; }
@ -433,7 +441,7 @@
echo " <input type='button' class='btn' value='".$text['button-stop']."' onclick=\"document.location.href='cmd.php?cmd=api+callcenter_config+queue+unload+".$database_queue_name."@".$_SESSION['domain_name']."';\" />\n";
echo " <input type='button' class='btn' value='".$text['button-start']."' onclick=\"document.location.href='cmd.php?cmd=api+callcenter_config+queue+load+".$database_queue_name."@".$_SESSION['domain_name']."';\" />\n";
echo " <input type='button' class='btn' value='".$text['button-restart']."' onclick=\"document.location.href='cmd.php?cmd=api+callcenter_config+queue+reload+".$database_queue_name."@".$_SESSION['domain_name']."';\" />\n";
echo " <input type='button' class='btn' value='".$text['button-view']."' onclick=\"document.location.href='".PROJECT_PATH."/app/call_center_active/call_center_active.php?queue_name=".$database_queue_name."';\" />\n";
echo " <input type='button' class='btn' value='".$text['button-view']."' onclick=\"document.location.href='".PROJECT_PATH."/app/call_center_active/call_center_active.php?queue_name=".$call_center_queue_uuid."';\" />\n";
echo " &nbsp;&nbsp;&nbsp;";
}
echo " <input type='submit' class='btn' value='".$text['button-save']."'>\n";
@ -543,19 +551,7 @@
echo " <td class='vtable' style='text-align: center;'>".$text['label-tier_position']."</td>\n";
echo " <td></td>\n";
echo " </tr>\n";
if ($call_center_queue_uuid != '') {
//replace the space in the queue name with a dash
$db_queue_name = str_replace(" ", "-", $queue_name);
$db_queue_name = $db_queue_name .'@'.$_SESSION['domain_name'];
$sql = "select * from v_call_center_tiers ";
$sql .= "where (call_center_queue_uuid = '".$call_center_queue_uuid."' or queue_name = '".$db_queue_name."') ";
$sql .= "and domain_uuid = '".$_SESSION['domain_uuid']."' ";
$sql .= "order by tier_level asc, tier_position asc, agent_name asc";
$prep_statement = $db->prepare(check_sql($sql));
$prep_statement->execute();
$tiers = $prep_statement->fetchAll(PDO::FETCH_NAMED);
if ($call_center_queue_uuid != null) {
if (is_array($tiers)) {
foreach($tiers as $field) {
echo " <tr>\n";
@ -581,7 +577,7 @@
//get agents
$sql = "select agent_name from v_call_center_agents ";
$sql .= "where domain_uuid = '".$_SESSION['domain_uuid']."' ";
if ($assigned_agents){
if ($assigned_agents) {
foreach($assigned_agents as $assigned_agent) {
$sql .= "and agent_name <> '".$assigned_agent."' ";
}
@ -589,14 +585,14 @@
$sql .= "order by agent_name asc";
$prep_statement = $db->prepare(check_sql($sql));
$prep_statement->execute();
$result = $prep_statement->fetchAll(PDO::FETCH_NAMED);
if (sizeof($result) > 0) {
$agents = $prep_statement->fetchAll(PDO::FETCH_NAMED);
if (is_array($agents) > 0) {
echo " <tr>\n";
echo " <td class='vtable'>\n";
echo " <input type=\"hidden\" name='call_center_tiers[0][call_center_tier_uuid]' value='".uuid()."'>\n";
echo " <select id='agent_name' name='call_center_tiers[0][agent_name]' class='formfld'>\n";
echo " <option value=''></option>\n";
foreach($result as $field) {
foreach($agents as $field) {
echo " <option value='".$field['agent_name']."'>".$field['agent_name']."</option>\n";
}
unset($sql,$prep_statement);