diff --git a/resources/install/scripts/app/xml_handler/resources/scripts/configuration/ivr.conf.lua b/resources/install/scripts/app/xml_handler/resources/scripts/configuration/ivr.conf.lua
index f6cc11c4d6..2d2d622f12 100644
--- a/resources/install/scripts/app/xml_handler/resources/scripts/configuration/ivr.conf.lua
+++ b/resources/install/scripts/app/xml_handler/resources/scripts/configuration/ivr.conf.lua
@@ -38,9 +38,21 @@
 
 --set the cache
 	if (XML_STRING == "-ERR NOT FOUND" or XML_STRING == "-ERR CONNECTION FAILURE") then
+		--required includes
 			local Database = require "resources.functions.database"
 			local Settings = require "resources.functions.lazy_settings"
 
+		--get the language, dialect and voice
+			default_language = params:getHeader("variable_default_language");
+			default_dialect = params:getHeader("variable_default_dialect");
+			default_voice = params:getHeader("variable_default_voice");
+			if (default_language == nil) then default_language = 'en'; end
+			if (default_dialect == nil) then default_dialect = 'us'; end
+			if (default_voice == nil) then default_voice = 'callie'; end
+
+		--set the sound prefix
+			sound_prefix = sounds_dir..[[/]]..default_language..[[/]]..default_dialect..[[/]]..default_voice..[[/]];
+
 		--connect to the database
 			local dbh = Database.new('system');
 
@@ -237,7 +249,7 @@
 		--direct dial
 			if (ivr_menu_direct_dial == "true") then
 				table.insert(xml, [[					<entry action="menu-exec-app" digits="/^(\d{2,11})$/" param="set ${cond(${user_exists id $1 ]]..domain_name..[[} == true ? user_exists=true : user_exists=false)}" description="direct dial"/>\n]]);
-				table.insert(xml, [[					<entry action="menu-exec-app" digits="/^(\d{2,11})$/" param="playback ${cond(${user_exists} == true ? ivr/ivr-call_being_transferred.wav : ivr/ivr-that_was_an_invalid_entry.wav)}" description="direct dial"/>\n]]);
+				table.insert(xml, [[					<entry action="menu-exec-app" digits="/^(\d{2,11})$/" param="playback ${cond(${user_exists} == true ? ]]..sound_prefix..[[ivr/ivr-call_being_transferred.wav : ]]..sound_prefix..[[ivr/ivr-that_was_an_invalid_entry.wav)}" description="direct dial"/>\n]]);
 				table.insert(xml, [[					<entry action="menu-exec-app" digits="/^(\d{2,11})$/" param="transfer ${cond(${user_exists} == true ? $1 XML ]]..domain_name..[[ : ]]..ivr_menu_extension..[[ XML ]]..domain_name..[[)}" description="direct dial"/>\n]]);
 			end