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Save the Call Center XML only if the directory path has a value.

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This commit is contained in:
Mark Crane
2015-03-21 06:14:28 +00:00
parent 7bdb0e5402
commit 3e35981e18
1 changed files with 365 additions and 365 deletions
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resources/switch.php
+365 -365
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@@ -2172,436 +2172,436 @@ if (!function_exists('save_call_center_xml')) {
function save_call_center_xml() { function save_call_center_xml() {
global $db, $domain_uuid; global $db, $domain_uuid;
//include the classes if (strlen($_SESSION['switch']['call_center']['dir']) > 0) {
include "app/dialplan/resources/classes/dialplan.php"; //include the classes
include "app/dialplan/resources/classes/dialplan.php";
$sql = "select * from v_call_center_queues "; $sql = "select * from v_call_center_queues ";
$prep_statement = $db->prepare(check_sql($sql)); $prep_statement = $db->prepare(check_sql($sql));
$prep_statement->execute(); $prep_statement->execute();
$result = $prep_statement->fetchAll(PDO::FETCH_ASSOC); $result = $prep_statement->fetchAll(PDO::FETCH_ASSOC);
$result_count = count($result); $result_count = count($result);
unset ($prep_statement, $sql); unset ($prep_statement, $sql);
if ($result_count > 0) { //found results if ($result_count > 0) {
foreach($result as $row) { foreach($result as $row) {
//set the variables //set the variables
$call_center_queue_uuid = $row["call_center_queue_uuid"]; $call_center_queue_uuid = $row["call_center_queue_uuid"];
$domain_uuid = $row["domain_uuid"]; $domain_uuid = $row["domain_uuid"];
$dialplan_uuid = $row["dialplan_uuid"]; $dialplan_uuid = $row["dialplan_uuid"];
$queue_name = check_str($row["queue_name"]); $queue_name = check_str($row["queue_name"]);
$queue_extension = $row["queue_extension"]; $queue_extension = $row["queue_extension"];
$queue_strategy = $row["queue_strategy"]; $queue_strategy = $row["queue_strategy"];
$queue_moh_sound = $row["queue_moh_sound"]; $queue_moh_sound = $row["queue_moh_sound"];
$queue_record_template = $row["queue_record_template"]; $queue_record_template = $row["queue_record_template"];
$queue_time_base_score = $row["queue_time_base_score"]; $queue_time_base_score = $row["queue_time_base_score"];
$queue_max_wait_time = $row["queue_max_wait_time"]; $queue_max_wait_time = $row["queue_max_wait_time"];
$queue_max_wait_time_with_no_agent = $row["queue_max_wait_time_with_no_agent"]; $queue_max_wait_time_with_no_agent = $row["queue_max_wait_time_with_no_agent"];
$queue_tier_rules_apply = $row["queue_tier_rules_apply"]; $queue_tier_rules_apply = $row["queue_tier_rules_apply"];
$queue_tier_rule_wait_second = $row["queue_tier_rule_wait_second"]; $queue_tier_rule_wait_second = $row["queue_tier_rule_wait_second"];
$queue_tier_rule_wait_multiply_level = $row["queue_tier_rule_wait_multiply_level"]; $queue_tier_rule_wait_multiply_level = $row["queue_tier_rule_wait_multiply_level"];
$queue_tier_rule_no_agent_no_wait = $row["queue_tier_rule_no_agent_no_wait"]; $queue_tier_rule_no_agent_no_wait = $row["queue_tier_rule_no_agent_no_wait"];
$queue_timeout_action = $row["queue_timeout_action"]; $queue_timeout_action = $row["queue_timeout_action"];
$queue_discard_abandoned_after = $row["queue_discard_abandoned_after"]; $queue_discard_abandoned_after = $row["queue_discard_abandoned_after"];
$queue_abandoned_resume_allowed = $row["queue_abandoned_resume_allowed"]; $queue_abandoned_resume_allowed = $row["queue_abandoned_resume_allowed"];
$queue_cid_prefix = $row["queue_cid_prefix"]; $queue_cid_prefix = $row["queue_cid_prefix"];
$queue_announce_sound = $row["queue_announce_sound"]; $queue_announce_sound = $row["queue_announce_sound"];
$queue_announce_frequency = $row["queue_announce_frequency"]; $queue_announce_frequency = $row["queue_announce_frequency"];
$queue_description = check_str($row["queue_description"]); $queue_description = check_str($row["queue_description"]);
//replace space with an underscore //replace space with an underscore
$queue_name = str_replace(" ", "_", $queue_name); $queue_name = str_replace(" ", "_", $queue_name);
//add each Queue to the dialplan //add each Queue to the dialplan
if (strlen($row['call_center_queue_uuid']) > 0) { if (strlen($row['call_center_queue_uuid']) > 0) {
$action = 'add'; //set default action to add $action = 'add'; //set default action to add
$i = 0; $i = 0;
//determine the action add or update //determine the action add or update
if (strlen($dialplan_uuid) > 0) { if (strlen($dialplan_uuid) > 0) {
$sql = "select * from v_dialplans "; $sql = "select * from v_dialplans ";
$sql .= "where dialplan_uuid = '".$dialplan_uuid."' "; $sql .= "where dialplan_uuid = '".$dialplan_uuid."' ";
$prep_statement_2 = $db->prepare($sql); $prep_statement_2 = $db->prepare($sql);
$prep_statement_2->execute(); $prep_statement_2->execute();
while($row2 = $prep_statement_2->fetch(PDO::FETCH_ASSOC)) { while($row2 = $prep_statement_2->fetch(PDO::FETCH_ASSOC)) {
$action = 'update'; $action = 'update';
}
unset ($sql, $prep_statement_2);
} }
unset ($sql, $prep_statement_2);
}
if ($action == 'add') { if ($action == 'add') {
//create queue entry in the dialplan //create queue entry in the dialplan
$dialplan_name = $queue_name; $dialplan_name = $queue_name;
$dialplan_order ='210'; $dialplan_order ='210';
$dialplan_context = $_SESSION['context']; $dialplan_context = $_SESSION['context'];
$dialplan_enabled = 'true'; $dialplan_enabled = 'true';
$dialplan_description = $queue_description; $dialplan_description = $queue_description;
$app_uuid = '95788e50-9500-079e-2807-fd530b0ea370'; $app_uuid = '95788e50-9500-079e-2807-fd530b0ea370';
$dialplan_uuid = uuid(); $dialplan_uuid = uuid();
dialplan_add($domain_uuid, $dialplan_uuid, $dialplan_name, $dialplan_order, $dialplan_context, $dialplan_enabled, $dialplan_description, $app_uuid); dialplan_add($domain_uuid, $dialplan_uuid, $dialplan_name, $dialplan_order, $dialplan_context, $dialplan_enabled, $dialplan_description, $app_uuid);
//add the dialplan_uuid to the call center table //add the dialplan_uuid to the call center table
$sql = "update v_call_center_queues set "; $sql = "update v_call_center_queues set ";
$sql .= "dialplan_uuid = '$dialplan_uuid' "; $sql .= "dialplan_uuid = '$dialplan_uuid' ";
$sql .= "where domain_uuid = '$domain_uuid' "; $sql .= "where domain_uuid = '$domain_uuid' ";
$sql .= "and call_center_queue_uuid = '".$row['call_center_queue_uuid']."' "; $sql .= "and call_center_queue_uuid = '".$row['call_center_queue_uuid']."' ";
$db->exec(check_sql($sql)); $db->exec(check_sql($sql));
unset($sql); unset($sql);
} }
if ($action == 'update') { if ($action == 'update') {
//add the dialplan_uuid to the call center table //add the dialplan_uuid to the call center table
$sql = "update v_dialplans set "; $sql = "update v_dialplans set ";
$sql .= "dialplan_name = '".$queue_name."', "; $sql .= "dialplan_name = '".$queue_name."', ";
$sql .= "dialplan_description = '".$queue_description."' "; $sql .= "dialplan_description = '".$queue_description."' ";
$sql .= "where domain_uuid = '".$domain_uuid."' "; $sql .= "where domain_uuid = '".$domain_uuid."' ";
$sql .= "and dialplan_uuid = '".$dialplan_uuid."' "; $sql .= "and dialplan_uuid = '".$dialplan_uuid."' ";
$db->exec(check_sql($sql)); $db->exec(check_sql($sql));
unset($sql); unset($sql);
//add the dialplan_uuid to the call center table //add the dialplan_uuid to the call center table
$sql = "delete from v_dialplan_details "; $sql = "delete from v_dialplan_details ";
$sql .= "where domain_uuid = '$domain_uuid' "; $sql .= "where domain_uuid = '$domain_uuid' ";
$sql .= "and dialplan_uuid = '$dialplan_uuid' "; $sql .= "and dialplan_uuid = '$dialplan_uuid' ";
$db->exec(check_sql($sql)); $db->exec(check_sql($sql));
unset($sql); unset($sql);
} }
//group 1 //group 1
$dialplan = new dialplan; $dialplan = new dialplan;
$dialplan->domain_uuid = $domain_uuid; $dialplan->domain_uuid = $domain_uuid;
$dialplan->dialplan_uuid = $dialplan_uuid; $dialplan->dialplan_uuid = $dialplan_uuid;
$dialplan->dialplan_detail_tag = 'condition'; //condition, action, antiaction $dialplan->dialplan_detail_tag = 'condition'; //condition, action, antiaction
$dialplan->dialplan_detail_type = '${caller_id_name}'; $dialplan->dialplan_detail_type = '${caller_id_name}';
$dialplan->dialplan_detail_data = '^([^#]+#)(.*)$'; $dialplan->dialplan_detail_data = '^([^#]+#)(.*)$';
$dialplan->dialplan_detail_break = 'never'; $dialplan->dialplan_detail_break = 'never';
$dialplan->dialplan_detail_inline = ''; $dialplan->dialplan_detail_inline = '';
$dialplan->dialplan_detail_group = '1'; $dialplan->dialplan_detail_group = '1';
$dialplan->dialplan_detail_order = '010'; $dialplan->dialplan_detail_order = '010';
$dialplan->dialplan_detail_add(); $dialplan->dialplan_detail_add();
unset($dialplan); unset($dialplan);
$dialplan = new dialplan;
$dialplan->domain_uuid = $domain_uuid;
$dialplan->dialplan_uuid = $dialplan_uuid;
$dialplan->dialplan_detail_tag = 'action'; //condition, action, antiaction
$dialplan->dialplan_detail_type = 'set';
$dialplan->dialplan_detail_data = 'caller_id_name=$2';
$dialplan->dialplan_detail_break = '';
$dialplan->dialplan_detail_inline = '';
$dialplan->dialplan_detail_group = '1';
$dialplan->dialplan_detail_order = '020';
$dialplan->dialplan_detail_add();
unset($dialplan);
//group 2
$dialplan = new dialplan;
$dialplan->domain_uuid = $domain_uuid;
$dialplan->dialplan_uuid = $dialplan_uuid;
$dialplan->dialplan_detail_tag = 'condition'; //condition, action, antiaction
$dialplan->dialplan_detail_type = 'destination_number';
$dialplan->dialplan_detail_data = '^'.$row['queue_extension'].'$';
$dialplan->dialplan_detail_break = '';
$dialplan->dialplan_detail_inline = '';
$dialplan->dialplan_detail_group = '2';
$dialplan->dialplan_detail_order = '010';
$dialplan->dialplan_detail_add();
unset($dialplan);
$dialplan = new dialplan;
$dialplan->domain_uuid = $domain_uuid;
$dialplan->dialplan_uuid = $dialplan_uuid;
$dialplan->dialplan_detail_tag = 'action'; //condition, action, antiaction
$dialplan->dialplan_detail_type = 'answer';
$dialplan->dialplan_detail_data = '';
$dialplan->dialplan_detail_break = '';
$dialplan->dialplan_detail_inline = '';
$dialplan->dialplan_detail_group = '2';
$dialplan->dialplan_detail_order = '020';
$dialplan->dialplan_detail_add();
unset($dialplan);
$dialplan = new dialplan;
$dialplan->domain_uuid = $domain_uuid;
$dialplan->dialplan_uuid = $dialplan_uuid;
$dialplan->dialplan_detail_tag = 'action'; //condition, action, antiaction
$dialplan->dialplan_detail_type = 'set';
$dialplan->dialplan_detail_data = 'hangup_after_bridge=true';
$dialplan->dialplan_detail_break = '';
$dialplan->dialplan_detail_inline = '';
$dialplan->dialplan_detail_group = '2';
$dialplan->dialplan_detail_order = '030';
$dialplan->dialplan_detail_add();
unset($dialplan);
if (strlen($queue_cid_prefix) > 0) {
$dialplan = new dialplan; $dialplan = new dialplan;
$dialplan->domain_uuid = $domain_uuid; $dialplan->domain_uuid = $domain_uuid;
$dialplan->dialplan_uuid = $dialplan_uuid; $dialplan->dialplan_uuid = $dialplan_uuid;
$dialplan->dialplan_detail_tag = 'action'; //condition, action, antiaction $dialplan->dialplan_detail_tag = 'action'; //condition, action, antiaction
$dialplan->dialplan_detail_type = 'set'; $dialplan->dialplan_detail_type = 'set';
$dialplan->dialplan_detail_data = "effective_caller_id_name=".$queue_cid_prefix."-\${caller_id_name}"; $dialplan->dialplan_detail_data = 'caller_id_name=$2';
$dialplan->dialplan_detail_break = '';
$dialplan->dialplan_detail_inline = '';
$dialplan->dialplan_detail_group = '1';
$dialplan->dialplan_detail_order = '020';
$dialplan->dialplan_detail_add();
unset($dialplan);
//group 2
$dialplan = new dialplan;
$dialplan->domain_uuid = $domain_uuid;
$dialplan->dialplan_uuid = $dialplan_uuid;
$dialplan->dialplan_detail_tag = 'condition'; //condition, action, antiaction
$dialplan->dialplan_detail_type = 'destination_number';
$dialplan->dialplan_detail_data = '^'.$row['queue_extension'].'$';
$dialplan->dialplan_detail_break = ''; $dialplan->dialplan_detail_break = '';
$dialplan->dialplan_detail_inline = ''; $dialplan->dialplan_detail_inline = '';
$dialplan->dialplan_detail_group = '2'; $dialplan->dialplan_detail_group = '2';
$dialplan->dialplan_detail_order = '040'; $dialplan->dialplan_detail_order = '010';
$dialplan->dialplan_detail_add(); $dialplan->dialplan_detail_add();
unset($dialplan); unset($dialplan);
}
$dialplan = new dialplan;
$dialplan->domain_uuid = $domain_uuid;
$dialplan->dialplan_uuid = $dialplan_uuid;
$dialplan->dialplan_detail_tag = 'action'; //condition, action, antiaction
$dialplan->dialplan_detail_type = 'callcenter';
$dialplan->dialplan_detail_data = $queue_name."@".$_SESSION['domains'][$domain_uuid]['domain_name'];
$dialplan->dialplan_detail_break = '';
$dialplan->dialplan_detail_inline = '';
$dialplan->dialplan_detail_group = '2';
$dialplan->dialplan_detail_order = '050';
$dialplan->dialplan_detail_add();
unset($dialplan);
if (strlen($queue_timeout_action) > 0) {
$action_array = explode(":",$queue_timeout_action);
$dialplan = new dialplan; $dialplan = new dialplan;
$dialplan->domain_uuid = $domain_uuid; $dialplan->domain_uuid = $domain_uuid;
$dialplan->dialplan_uuid = $dialplan_uuid; $dialplan->dialplan_uuid = $dialplan_uuid;
$dialplan->dialplan_detail_tag = 'action'; //condition, action, antiaction $dialplan->dialplan_detail_tag = 'action'; //condition, action, antiaction
$dialplan->dialplan_detail_type = $action_array[0]; $dialplan->dialplan_detail_type = 'answer';
$dialplan->dialplan_detail_data = substr($queue_timeout_action, strlen($action_array[0])+1, strlen($queue_timeout_action)); $dialplan->dialplan_detail_data = '';
$dialplan->dialplan_detail_break = ''; $dialplan->dialplan_detail_break = '';
$dialplan->dialplan_detail_inline = ''; $dialplan->dialplan_detail_inline = '';
$dialplan->dialplan_detail_group = '2'; $dialplan->dialplan_detail_group = '2';
$dialplan->dialplan_detail_order = '060'; $dialplan->dialplan_detail_order = '020';
$dialplan->dialplan_detail_add(); $dialplan->dialplan_detail_add();
unset($dialplan); unset($dialplan);
}
$dialplan = new dialplan; $dialplan = new dialplan;
$dialplan->domain_uuid = $domain_uuid; $dialplan->domain_uuid = $domain_uuid;
$dialplan->dialplan_uuid = $dialplan_uuid; $dialplan->dialplan_uuid = $dialplan_uuid;
$dialplan->dialplan_detail_tag = 'action'; //condition, action, antiaction $dialplan->dialplan_detail_tag = 'action'; //condition, action, antiaction
$dialplan->dialplan_detail_type = 'hangup'; $dialplan->dialplan_detail_type = 'set';
$dialplan->dialplan_detail_data = ''; $dialplan->dialplan_detail_data = 'hangup_after_bridge=true';
$dialplan->dialplan_detail_break = ''; $dialplan->dialplan_detail_break = '';
$dialplan->dialplan_detail_inline = ''; $dialplan->dialplan_detail_inline = '';
$dialplan->dialplan_detail_group = '2'; $dialplan->dialplan_detail_group = '2';
$dialplan->dialplan_detail_order = '070'; $dialplan->dialplan_detail_order = '030';
$dialplan->dialplan_detail_add(); $dialplan->dialplan_detail_add();
unset($dialplan); unset($dialplan);
//synchronize the xml config if (strlen($queue_cid_prefix) > 0) {
save_dialplan_xml(); $dialplan = new dialplan;
$dialplan->domain_uuid = $domain_uuid;
$dialplan->dialplan_uuid = $dialplan_uuid;
$dialplan->dialplan_detail_tag = 'action'; //condition, action, antiaction
$dialplan->dialplan_detail_type = 'set';
$dialplan->dialplan_detail_data = "effective_caller_id_name=".$queue_cid_prefix."-\${caller_id_name}";
$dialplan->dialplan_detail_break = '';
$dialplan->dialplan_detail_inline = '';
$dialplan->dialplan_detail_group = '2';
$dialplan->dialplan_detail_order = '040';
$dialplan->dialplan_detail_add();
unset($dialplan);
}
//unset variables $dialplan = new dialplan;
unset($action); $dialplan->domain_uuid = $domain_uuid;
$dialplan->dialplan_uuid = $dialplan_uuid;
$dialplan->dialplan_detail_tag = 'action'; //condition, action, antiaction
$dialplan->dialplan_detail_type = 'callcenter';
$dialplan->dialplan_detail_data = $queue_name."@".$_SESSION['domains'][$domain_uuid]['domain_name'];
$dialplan->dialplan_detail_break = '';
$dialplan->dialplan_detail_inline = '';
$dialplan->dialplan_detail_group = '2';
$dialplan->dialplan_detail_order = '050';
$dialplan->dialplan_detail_add();
unset($dialplan);
} //end if strlen call_center_queue_uuid; add the call center queue to the dialplan if (strlen($queue_timeout_action) > 0) {
} $action_array = explode(":",$queue_timeout_action);
$dialplan = new dialplan;
$dialplan->domain_uuid = $domain_uuid;
$dialplan->dialplan_uuid = $dialplan_uuid;
$dialplan->dialplan_detail_tag = 'action'; //condition, action, antiaction
$dialplan->dialplan_detail_type = $action_array[0];
$dialplan->dialplan_detail_data = substr($queue_timeout_action, strlen($action_array[0])+1, strlen($queue_timeout_action));
$dialplan->dialplan_detail_break = '';
$dialplan->dialplan_detail_inline = '';
$dialplan->dialplan_detail_group = '2';
$dialplan->dialplan_detail_order = '060';
$dialplan->dialplan_detail_add();
unset($dialplan);
}
//prepare Queue XML string $dialplan = new dialplan;
$v_queues = ''; $dialplan->domain_uuid = $domain_uuid;
$sql = "select * from v_call_center_queues "; $dialplan->dialplan_uuid = $dialplan_uuid;
$prep_statement = $db->prepare(check_sql($sql)); $dialplan->dialplan_detail_tag = 'action'; //condition, action, antiaction
$prep_statement->execute(); $dialplan->dialplan_detail_type = 'hangup';
$result = $prep_statement->fetchAll(PDO::FETCH_ASSOC); $dialplan->dialplan_detail_data = '';
$x=0; $dialplan->dialplan_detail_break = '';
foreach ($result as &$row) { $dialplan->dialplan_detail_inline = '';
$queue_name = $row["queue_name"]; $dialplan->dialplan_detail_group = '2';
$queue_extension = $row["queue_extension"]; $dialplan->dialplan_detail_order = '070';
$queue_strategy = $row["queue_strategy"]; $dialplan->dialplan_detail_add();
$queue_moh_sound = $row["queue_moh_sound"]; unset($dialplan);
$queue_record_template = $row["queue_record_template"];
$queue_time_base_score = $row["queue_time_base_score"]; //synchronize the xml config
$queue_max_wait_time = $row["queue_max_wait_time"]; save_dialplan_xml();
$queue_max_wait_time_with_no_agent = $row["queue_max_wait_time_with_no_agent"];
$queue_tier_rules_apply = $row["queue_tier_rules_apply"]; //unset variables
$queue_tier_rule_wait_second = $row["queue_tier_rule_wait_second"]; unset($action);
$queue_tier_rule_wait_multiply_level = $row["queue_tier_rule_wait_multiply_level"];
$queue_tier_rule_no_agent_no_wait = $row["queue_tier_rule_no_agent_no_wait"]; } //end if strlen call_center_queue_uuid; add the call center queue to the dialplan
$queue_discard_abandoned_after = $row["queue_discard_abandoned_after"]; }
$queue_abandoned_resume_allowed = $row["queue_abandoned_resume_allowed"];
$queue_announce_sound = $row["queue_announce_sound"]; //prepare Queue XML string
$queue_announce_frequency = $row ["queue_announce_frequency"]; $v_queues = '';
$queue_description = $row["queue_description"]; $sql = "select * from v_call_center_queues ";
if ($x > 0) { $prep_statement = $db->prepare(check_sql($sql));
$v_queues .= "\n"; $prep_statement->execute();
$v_queues .= " "; $result = $prep_statement->fetchAll(PDO::FETCH_ASSOC);
} $x=0;
$v_queues .= "<queue name=\"$queue_name@".$_SESSION['domains'][$row["domain_uuid"]]['domain_name']."\">\n"; foreach ($result as &$row) {
$v_queues .= " <param name=\"strategy\" value=\"$queue_strategy\"/>\n"; $queue_name = $row["queue_name"];
if (strlen($queue_moh_sound) == 0) { $queue_extension = $row["queue_extension"];
$v_queues .= " <param name=\"moh-sound\" value=\"local_stream://default\"/>\n"; $queue_strategy = $row["queue_strategy"];
} $queue_moh_sound = $row["queue_moh_sound"];
else { $queue_record_template = $row["queue_record_template"];
if (substr($queue_moh_sound, 0, 15) == 'local_stream://') { $queue_time_base_score = $row["queue_time_base_score"];
$v_queues .= " <param name=\"moh-sound\" value=\"".$queue_moh_sound."\"/>\n"; $queue_max_wait_time = $row["queue_max_wait_time"];
$queue_max_wait_time_with_no_agent = $row["queue_max_wait_time_with_no_agent"];
$queue_tier_rules_apply = $row["queue_tier_rules_apply"];
$queue_tier_rule_wait_second = $row["queue_tier_rule_wait_second"];
$queue_tier_rule_wait_multiply_level = $row["queue_tier_rule_wait_multiply_level"];
$queue_tier_rule_no_agent_no_wait = $row["queue_tier_rule_no_agent_no_wait"];
$queue_discard_abandoned_after = $row["queue_discard_abandoned_after"];
$queue_abandoned_resume_allowed = $row["queue_abandoned_resume_allowed"];
$queue_announce_sound = $row["queue_announce_sound"];
$queue_announce_frequency = $row ["queue_announce_frequency"];
$queue_description = $row["queue_description"];
if ($x > 0) {
$v_queues .= "\n";
$v_queues .= " ";
} }
elseif (substr($queue_moh_sound, 0, 2) == '${' && substr($queue_moh_sound, -5) == 'ring}') { $v_queues .= "<queue name=\"$queue_name@".$_SESSION['domains'][$row["domain_uuid"]]['domain_name']."\">\n";
$v_queues .= " <param name=\"moh-sound\" value=\"tone_stream://".$queue_moh_sound.";loops=-1\"/>\n"; $v_queues .= " <param name=\"strategy\" value=\"$queue_strategy\"/>\n";
if (strlen($queue_moh_sound) == 0) {
$v_queues .= " <param name=\"moh-sound\" value=\"local_stream://default\"/>\n";
} }
else { else {
$v_queues .= " <param name=\"moh-sound\" value=\"".$queue_moh_sound."\"/>\n"; if (substr($queue_moh_sound, 0, 15) == 'local_stream://') {
} $v_queues .= " <param name=\"moh-sound\" value=\"".$queue_moh_sound."\"/>\n";
} }
if (strlen($queue_record_template) > 0) { elseif (substr($queue_moh_sound, 0, 2) == '${' && substr($queue_moh_sound, -5) == 'ring}') {
$v_queues .= " <param name=\"record-template\" value=\"$queue_record_template\"/>\n"; $v_queues .= " <param name=\"moh-sound\" value=\"tone_stream://".$queue_moh_sound.";loops=-1\"/>\n";
}
$v_queues .= " <param name=\"time-base-score\" value=\"$queue_time_base_score\"/>\n";
$v_queues .= " <param name=\"max-wait-time\" value=\"$queue_max_wait_time\"/>\n";
$v_queues .= " <param name=\"max-wait-time-with-no-agent\" value=\"$queue_max_wait_time_with_no_agent\"/>\n";
$v_queues .= " <param name=\"max-wait-time-with-no-agent-time-reached\" value=\"$queue_max_wait_time_with_no_agent_time_reached\"/>\n";
$v_queues .= " <param name=\"tier-rules-apply\" value=\"$queue_tier_rules_apply\"/>\n";
$v_queues .= " <param name=\"tier-rule-wait-second\" value=\"$queue_tier_rule_wait_second\"/>\n";
$v_queues .= " <param name=\"tier-rule-wait-multiply-level\" value=\"$queue_tier_rule_wait_multiply_level\"/>\n";
$v_queues .= " <param name=\"tier-rule-no-agent-no-wait\" value=\"$queue_tier_rule_no_agent_no_wait\"/>\n";
$v_queues .= " <param name=\"discard-abandoned-after\" value=\"$queue_discard_abandoned_after\"/>\n";
$v_queues .= " <param name=\"abandoned-resume-allowed\" value=\"$queue_abandoned_resume_allowed\"/>\n";
$v_queues .= " <param name=\"announce-sound\" value=\"$queue_announce_sound\"/>\n";
$v_queues .= " <param name=\"announce-frequency\" value=\"$queue_announce_frequency\"/>\n";
$v_queues .= " </queue>";
$x++;
}
unset ($prep_statement);
//prepare Agent XML string
$v_agents = '';
$sql = "select * from v_call_center_agents ";
$prep_statement = $db->prepare(check_sql($sql));
$prep_statement->execute();
$result = $prep_statement->fetchAll(PDO::FETCH_ASSOC);
$x=0;
foreach ($result as &$row) {
//get the values from the db and set as php variables
$agent_name = $row["agent_name"];
$agent_type = $row["agent_type"];
$agent_call_timeout = $row["agent_call_timeout"];
$agent_contact = $row["agent_contact"];
$agent_status = $row["agent_status"];
$agent_no_answer_delay_time = $row["agent_no_answer_delay_time"];
$agent_max_no_answer = $row["agent_max_no_answer"];
$agent_wrap_up_time = $row["agent_wrap_up_time"];
$agent_reject_delay_time = $row["agent_reject_delay_time"];
$agent_busy_delay_time = $row["agent_busy_delay_time"];
if ($x > 0) {
$v_agents .= "\n";
$v_agents .= " ";
}
//get and then set the complete agent_contact with the call_timeout and when necessary confirm
//$tmp_confirm = "group_confirm_file=custom/press_1_to_accept_this_call.wav,group_confirm_key=1";
//if you change this variable also change app/call_center/call_center_agent_edit.php
$tmp_confirm = "group_confirm_file=custom/press_1_to_accept_this_call.wav,group_confirm_key=1,group_confirm_read_timeout=2000,leg_timeout=".$agent_call_timeout;
if(strstr($agent_contact, '}') === FALSE) {
//not found
if(stristr($agent_contact, 'sofia/gateway') === FALSE) {
//add the call_timeout
$tmp_agent_contact = "{call_timeout=".$agent_call_timeout."}".$agent_contact;
} }
else { else {
//add the call_timeout and confirm $v_queues .= " <param name=\"moh-sound\" value=\"".$queue_moh_sound."\"/>\n";
$tmp_agent_contact = $tmp_first.',call_timeout='.$agent_call_timeout.$tmp_last;
$tmp_agent_contact = "{".$tmp_confirm.",call_timeout=".$agent_call_timeout."}".$agent_contact;
} }
} }
else { if (strlen($queue_record_template) > 0) {
//found $v_queues .= " <param name=\"record-template\" value=\"$queue_record_template\"/>\n";
if(stristr($agent_contact, 'sofia/gateway') === FALSE) { }
$v_queues .= " <param name=\"time-base-score\" value=\"$queue_time_base_score\"/>\n";
$v_queues .= " <param name=\"max-wait-time\" value=\"$queue_max_wait_time\"/>\n";
$v_queues .= " <param name=\"max-wait-time-with-no-agent\" value=\"$queue_max_wait_time_with_no_agent\"/>\n";
$v_queues .= " <param name=\"max-wait-time-with-no-agent-time-reached\" value=\"$queue_max_wait_time_with_no_agent_time_reached\"/>\n";
$v_queues .= " <param name=\"tier-rules-apply\" value=\"$queue_tier_rules_apply\"/>\n";
$v_queues .= " <param name=\"tier-rule-wait-second\" value=\"$queue_tier_rule_wait_second\"/>\n";
$v_queues .= " <param name=\"tier-rule-wait-multiply-level\" value=\"$queue_tier_rule_wait_multiply_level\"/>\n";
$v_queues .= " <param name=\"tier-rule-no-agent-no-wait\" value=\"$queue_tier_rule_no_agent_no_wait\"/>\n";
$v_queues .= " <param name=\"discard-abandoned-after\" value=\"$queue_discard_abandoned_after\"/>\n";
$v_queues .= " <param name=\"abandoned-resume-allowed\" value=\"$queue_abandoned_resume_allowed\"/>\n";
$v_queues .= " <param name=\"announce-sound\" value=\"$queue_announce_sound\"/>\n";
$v_queues .= " <param name=\"announce-frequency\" value=\"$queue_announce_frequency\"/>\n";
$v_queues .= " </queue>";
$x++;
}
unset ($prep_statement);
//prepare Agent XML string
$v_agents = '';
$sql = "select * from v_call_center_agents ";
$prep_statement = $db->prepare(check_sql($sql));
$prep_statement->execute();
$result = $prep_statement->fetchAll(PDO::FETCH_ASSOC);
$x=0;
foreach ($result as &$row) {
//get the values from the db and set as php variables
$agent_name = $row["agent_name"];
$agent_type = $row["agent_type"];
$agent_call_timeout = $row["agent_call_timeout"];
$agent_contact = $row["agent_contact"];
$agent_status = $row["agent_status"];
$agent_no_answer_delay_time = $row["agent_no_answer_delay_time"];
$agent_max_no_answer = $row["agent_max_no_answer"];
$agent_wrap_up_time = $row["agent_wrap_up_time"];
$agent_reject_delay_time = $row["agent_reject_delay_time"];
$agent_busy_delay_time = $row["agent_busy_delay_time"];
if ($x > 0) {
$v_agents .= "\n";
$v_agents .= " ";
}
//get and then set the complete agent_contact with the call_timeout and when necessary confirm
//$tmp_confirm = "group_confirm_file=custom/press_1_to_accept_this_call.wav,group_confirm_key=1";
//if you change this variable also change app/call_center/call_center_agent_edit.php
$tmp_confirm = "group_confirm_file=custom/press_1_to_accept_this_call.wav,group_confirm_key=1,group_confirm_read_timeout=2000,leg_timeout=".$agent_call_timeout;
if(strstr($agent_contact, '}') === FALSE) {
//not found //not found
if(stristr($agent_contact, 'call_timeout') === FALSE) { if(stristr($agent_contact, 'sofia/gateway') === FALSE) {
//add the call_timeout //add the call_timeout
$tmp_pos = strrpos($agent_contact, "}"); $tmp_agent_contact = "{call_timeout=".$agent_call_timeout."}".$agent_contact;
$tmp_first = substr($agent_contact, 0, $tmp_pos);
$tmp_last = substr($agent_contact, $tmp_pos);
$tmp_agent_contact = $tmp_first.',call_timeout='.$agent_call_timeout.$tmp_last;
} }
else { else {
//the string has the call timeout //add the call_timeout and confirm
$tmp_agent_contact = $agent_contact; $tmp_agent_contact = $tmp_first.',call_timeout='.$agent_call_timeout.$tmp_last;
$tmp_agent_contact = "{".$tmp_confirm.",call_timeout=".$agent_call_timeout."}".$agent_contact;
} }
} }
else { else {
//found //found
$tmp_pos = strrpos($agent_contact, "}"); if(stristr($agent_contact, 'sofia/gateway') === FALSE) {
$tmp_first = substr($agent_contact, 0, $tmp_pos); //not found
$tmp_last = substr($agent_contact, $tmp_pos); if(stristr($agent_contact, 'call_timeout') === FALSE) {
if(stristr($agent_contact, 'call_timeout') === FALSE) { //add the call_timeout
//add the call_timeout and confirm $tmp_pos = strrpos($agent_contact, "}");
$tmp_agent_contact = $tmp_first.','.$tmp_confirm.',call_timeout='.$agent_call_timeout.$tmp_last; $tmp_first = substr($agent_contact, 0, $tmp_pos);
$tmp_last = substr($agent_contact, $tmp_pos);
$tmp_agent_contact = $tmp_first.',call_timeout='.$agent_call_timeout.$tmp_last;
}
else {
//the string has the call timeout
$tmp_agent_contact = $agent_contact;
}
} }
else { else {
//add confirm //found
$tmp_agent_contact = $tmp_first.','.$tmp_confirm.$tmp_last; $tmp_pos = strrpos($agent_contact, "}");
$tmp_first = substr($agent_contact, 0, $tmp_pos);
$tmp_last = substr($agent_contact, $tmp_pos);
if(stristr($agent_contact, 'call_timeout') === FALSE) {
//add the call_timeout and confirm
$tmp_agent_contact = $tmp_first.','.$tmp_confirm.',call_timeout='.$agent_call_timeout.$tmp_last;
}
else {
//add confirm
$tmp_agent_contact = $tmp_first.','.$tmp_confirm.$tmp_last;
}
} }
} }
}
$v_agents .= "<agent "; $v_agents .= "<agent ";
$v_agents .= "name=\"$agent_name@".$_SESSION['domains'][$row["domain_uuid"]]['domain_name']."\" "; $v_agents .= "name=\"$agent_name@".$_SESSION['domains'][$row["domain_uuid"]]['domain_name']."\" ";
$v_agents .= "type=\"$agent_type\" "; $v_agents .= "type=\"$agent_type\" ";
$v_agents .= "contact=\"$tmp_agent_contact\" "; $v_agents .= "contact=\"$tmp_agent_contact\" ";
$v_agents .= "status=\"$agent_status\" "; $v_agents .= "status=\"$agent_status\" ";
$v_agents .= "no-answer-delay-time=\"$agent_no_answer_delay_time\" "; $v_agents .= "no-answer-delay-time=\"$agent_no_answer_delay_time\" ";
$v_agents .= "max-no-answer=\"$agent_max_no_answer\" "; $v_agents .= "max-no-answer=\"$agent_max_no_answer\" ";
$v_agents .= "wrap-up-time=\"$agent_wrap_up_time\" "; $v_agents .= "wrap-up-time=\"$agent_wrap_up_time\" ";
$v_agents .= "reject-delay-time=\"$agent_reject_delay_time\" "; $v_agents .= "reject-delay-time=\"$agent_reject_delay_time\" ";
$v_agents .= "busy-delay-time=\"$agent_busy_delay_time\" "; $v_agents .= "busy-delay-time=\"$agent_busy_delay_time\" ";
$v_agents .= "/>"; $v_agents .= "/>";
$x++; $x++;
}
unset ($prep_statement);
//prepare Tier XML string
$v_tiers = '';
$sql = "select * from v_call_center_tiers ";
$prep_statement = $db->prepare(check_sql($sql));
$prep_statement->execute();
$result = $prep_statement->fetchAll(PDO::FETCH_ASSOC);
$x=0;
foreach ($result as &$row) {
$agent_name = $row["agent_name"];
$queue_name = $row["queue_name"];
$tier_level = $row["tier_level"];
$tier_position = $row["tier_position"];
if ($x > 0) {
$v_tiers .= "\n";
$v_tiers .= " ";
} }
$v_tiers .= "<tier agent=\"$agent_name@".$_SESSION['domains'][$row["domain_uuid"]]['domain_name']."\" queue=\"$queue_name@".$_SESSION['domains'][$row["domain_uuid"]]['domain_name']."\" level=\"$tier_level\" position=\"$tier_position\"/>"; unset ($prep_statement);
$x++;
}
//set the path //prepare Tier XML string
if (file_exists('/usr/share/examples/fusionpbx/resources/templates/conf')) { $v_tiers = '';
$path = "/usr/share/examples/fusionpbx/resources/templates/conf"; $sql = "select * from v_call_center_tiers ";
} $prep_statement = $db->prepare(check_sql($sql));
else { $prep_statement->execute();
$path = $_SERVER["DOCUMENT_ROOT"].PROJECT_PATH."/resources/templates/conf"; $result = $prep_statement->fetchAll(PDO::FETCH_ASSOC);
} $x=0;
foreach ($result as &$row) {
$agent_name = $row["agent_name"];
$queue_name = $row["queue_name"];
$tier_level = $row["tier_level"];
$tier_position = $row["tier_position"];
if ($x > 0) {
$v_tiers .= "\n";
$v_tiers .= " ";
}
$v_tiers .= "<tier agent=\"$agent_name@".$_SESSION['domains'][$row["domain_uuid"]]['domain_name']."\" queue=\"$queue_name@".$_SESSION['domains'][$row["domain_uuid"]]['domain_name']."\" level=\"$tier_level\" position=\"$tier_position\"/>";
$x++;
}
//get the contents of the template //set the path
$file_contents = file_get_contents($path."/autoload_configs/callcenter.conf.xml"); if (file_exists('/usr/share/examples/fusionpbx/resources/templates/conf')) {
$path = "/usr/share/examples/fusionpbx/resources/templates/conf";
}
else {
$path = $_SERVER["DOCUMENT_ROOT"].PROJECT_PATH."/resources/templates/conf";
}
//add the Call Center Queues, Agents and Tiers to the XML config //get the contents of the template
$file_contents = str_replace("{v_queues}", $v_queues, $file_contents); $file_contents = file_get_contents($path."/autoload_configs/callcenter.conf.xml");
unset ($v_queues);
$file_contents = str_replace("{v_agents}", $v_agents, $file_contents); //add the Call Center Queues, Agents and Tiers to the XML config
unset ($v_agents); $file_contents = str_replace("{v_queues}", $v_queues, $file_contents);
unset ($v_queues);
$file_contents = str_replace("{v_tiers}", $v_tiers, $file_contents); $file_contents = str_replace("{v_agents}", $v_agents, $file_contents);
unset ($v_tiers); unset ($v_agents);
//write the XML config file $file_contents = str_replace("{v_tiers}", $v_tiers, $file_contents);
$fout = fopen($_SESSION['switch']['conf']['dir']."/autoload_configs/callcenter.conf.xml","w"); unset ($v_tiers);
fwrite($fout, $file_contents);
fclose($fout);
//save the dialplan xml files //write the XML config file
save_dialplan_xml(); $fout = fopen($_SESSION['switch']['conf']['dir']."/autoload_configs/callcenter.conf.xml","w");
fwrite($fout, $file_contents);
fclose($fout);
//apply settings //save the dialplan xml files
$_SESSION["reload_xml"] = true; save_dialplan_xml();
//apply settings
$_SESSION["reload_xml"] = true;
}
} }
} }
} }