diff --git a/app/scripts/resources/scripts/app/voicemail/resources/functions/record_message.lua b/app/scripts/resources/scripts/app/voicemail/resources/functions/record_message.lua
index cceb8c0f7d..4fb9143d4f 100644
--- a/app/scripts/resources/scripts/app/voicemail/resources/functions/record_message.lua
+++ b/app/scripts/resources/scripts/app/voicemail/resources/functions/record_message.lua
@@ -54,338 +54,6 @@
 		:gsub('%?', '%%?'))
 	end
 
-	local function transcribe(file_path,settings,start_epoch)
-		--transcription variables
-		if (os.time() - start_epoch > 2) then
-			local transcribe_provider = settings:get('voicemail', 'transcribe_provider', 'text') or '';
-			transcribe_language = settings:get('voicemail', 'transcribe_language', 'text') or 'en-US';
-
-			if (debug["info"]) then
-				freeswitch.consoleLog("notice", "[voicemail] transcribe_provider: " .. transcribe_provider .. "\n");
-				freeswitch.consoleLog("notice", "[voicemail] transcribe_language: " .. transcribe_language .. "\n");
-			end
-
-			if (transcribe_provider == "microsoft") then
-			local api_key1 = settings:get('voicemail', 'microsoft_key1', 'text') or '';
-			local api_key2 = settings:get('voicemail', 'microsoft_key2', 'text') or '';
-			if (api_key1 ~= '' and api_key2 ~= '') then
-				access_token_cmd = "curl -X POST \"https://api.cognitive.microsoft.com/sts/v1.0/issueToken\" -H \"Content-type: application/x-www-form-urlencoded\" -H \"Content-Length: 0\" -H \"Ocp-Apim-Subscription-Key: "..api_key1.."\""
-				local handle = io.popen(access_token_cmd);
-				local access_token_result = handle:read("*a");
-				handle:close();
-				if (debug["info"]) then
-					freeswitch.consoleLog("notice", "[voicemail] CMD: " .. access_token_cmd .. "\n");
-					freeswitch.consoleLog("notice", "[voicemail] RESULT: " .. access_token_result .. "\n");
-				end
-				--Access token request can fail
-				if (access_token_result == '') then
-					freeswitch.consoleLog("notice", "[voicemail] ACCESS TOKEN: (null) \n");
-					return ''
-					end
-					transcribe_cmd = "curl -X POST \"https://speech.platform.bing.com/recognize?scenarios=smd&appid=D4D52672-91D7-4C74-8AD8-42B1D98141A5&locale=" .. transcribe_language .. "&device.os=Freeswitch&version=3.0&format=json&instanceid=" .. gen_uuid() .. "&requestid=" .. gen_uuid() .. "\" -H 'Authorization: Bearer " .. access_token_result .. "' -H 'Content-type: audio/wav; codec=\"audio/pcm\"; samplerate=8000; trustsourcerate=false' --data-binary @"..file_path
-					local handle = io.popen(transcribe_cmd);
-					local transcribe_result = handle:read("*a");
-					handle:close();
-					if (debug["info"]) then
-						freeswitch.consoleLog("notice", "[voicemail] CMD: " .. transcribe_cmd .. "\n");
-						freeswitch.consoleLog("notice", "[voicemail] RESULT: " .. transcribe_result .. "\n");
-					end
-					--Trancribe request can fail
-					if (transcribe_result == '') then
-						freeswitch.consoleLog("notice", "[voicemail] TRANSCRIPTION: (null) \n");
-						return ''
-					else
-						status, transcribe_json = pcall(JSON.decode, transcribe_result);
-						if not status then
-						if (debug["info"]) then
-							freeswitch.consoleLog("notice", "[voicemail] error decoding bing json\n");
-						end
-						return '';
-						end
-					end
-
-					if (debug["info"]) then
-						if (transcribe_json["results"][1]["name"] == nil) then
-							freeswitch.consoleLog("notice", "[voicemail] TRANSCRIPTION: (null) \n");
-						else
-							freeswitch.consoleLog("notice", "[voicemail] TRANSCRIPTION: " .. transcribe_json["results"][1]["name"] .. "\n");
-						end
-						if (transcribe_json["results"][1]["confidence"] == nil) then
-							freeswitch.consoleLog("notice", "[voicemail] CONFIDENCE: (null) \n");
-						else
-							freeswitch.consoleLog("notice", "[voicemail] CONFIDENCE: " .. transcribe_json["results"][1]["confidence"] .. "\n");
-						end
-					end
-
-					transcription = transcribe_json["results"][1]["name"];
-					transcription = transcription:gsub("<profanity>.*<%/profanity>","...");
-					confidence = transcribe_json["results"][1]["confidence"];
-					return transcription;
-				end
-			end
-
-			if (transcribe_provider == "azure") then
-				local api_key1 = settings:get('voicemail', 'azure_key1', 'text') or '';
-				local api_server_region = settings:get('voicemail', 'azure_server_region', 'text') or '';
-				if (api_server_region ~= '') then
-					api_server_region = api_server_region .. ".";
-				else
-					if (debug["info"]) then
-						freeswitch.consoleLog("notice", "[voicemail] azure_server_region default setting must be set\n");
-					end
-					return '';
-				end
-				if (api_key1 ~= '') then
-					-- search in memcache first, azure documentation claims that the access token is valid for 10 minutes
-					local cache = require "resources.functions.cache";
-					local key = "app:voicemail:azure:access_token";
-					local access_token_result = cache.get(key)
-
-					if access_token_result then
-						if (debug["info"]) then
-							freeswitch.consoleLog("notice", "[voicemail] Azure access_token recovered from memcached\n");
-						end
-					else
-						access_token_cmd = "curl -X POST \"https://"..api_server_region.."api.cognitive.microsoft.com/sts/v1.0/issueToken\" -H \"Content-type: application/x-www-form-urlencoded\" -H \"Content-Length: 0\" -H \"Ocp-Apim-Subscription-Key: "..api_key1.."\"";
-						local handle = io.popen(access_token_cmd);
-						access_token_result = handle:read("*a");
-						handle:close();
-						if (debug["info"]) then
-							freeswitch.consoleLog("notice", "[voicemail] CMD: " .. access_token_cmd .. "\n");
-							freeswitch.consoleLog("notice", "[voicemail] ACCESS TOKEN: " .. access_token_result .. "\n");
-						end
-						--Access token request can fail
-						if (access_token_result == '') then
-							if (debug["info"]) then
-								freeswitch.consoleLog("notice", "[voicemail] ACCESS TOKEN: (null) \n");
-							end
-							return ''
-						end
-
-						--Azure returns JSON when it has to report an error
-						if (string.sub(access_token_result, 1, 1) == '{') then
-							if (debug["info"]) then
-								freeswitch.consoleLog("notice", "[voicemail] ERROR STRING: ".. access_token_result .. "\n");
-							end
-							return ''
-						end
-
-						cache.set(key, access_token_result, 120);
-						if (debug["info"]) then
-							freeswitch.consoleLog("notice", "[voicemail] Azure access_token saved into memcached: " .. access_token_result .. "\n");
-						end
-					end
-
-					transcribe_cmd = "curl -X POST \"https://"..api_server_region.."stt.speech.microsoft.com/speech/recognition/conversation/cognitiveservices/v1?language=".. transcribe_language .."&format=detailed\" -H 'Authorization: Bearer " .. access_token_result .. "' -H 'Content-type: audio/wav; codec=\"audio/pcm\"; samplerate=8000; trustsourcerate=false' --data-binary @"..file_path
-					local handle = io.popen(transcribe_cmd);
-					local transcribe_result = handle:read("*a");
-					handle:close();
-					if (debug["info"]) then
-						freeswitch.consoleLog("notice", "[voicemail] CMD: " .. transcribe_cmd .. "\n");
-						freeswitch.consoleLog("notice", "[voicemail] RESULT: " .. transcribe_result .. "\n");
-					end
-					--Trancribe request can fail
-					if (transcribe_result == '') then
-						freeswitch.consoleLog("notice", "[voicemail] TRANSCRIPTION: (null) \n");
-						return ''
-					end
-					local transcribe_json = JSON.decode(transcribe_result);
-					if (debug["info"]) then
-						if (transcribe_json["NBest"][1]["Display"] == nil) then
-							freeswitch.consoleLog("notice", "[voicemail] TRANSCRIPTION: (null) \n");
-						else
-							freeswitch.consoleLog("notice", "[voicemail] TRANSCRIPTION: " .. transcribe_json["NBest"][1]["Display"] .. "\n");
-						end
-						if (transcribe_json["NBest"][1]["Confidence"] == nil) then
-							freeswitch.consoleLog("notice", "[voicemail] CONFIDENCE: (null) \n");
-						else
-							freeswitch.consoleLog("notice", "[voicemail] CONFIDENCE: " .. transcribe_json["NBest"][1]["Confidence"] .. "\n");
-						end
-					end
-
-					transcription = transcribe_json["NBest"][1]["Display"];
-					confidence = transcribe_json["NBest"][1]["Confidence"];
-					return transcription;
-				end
-			end
-
-			if (transcribe_provider == "watson") then
-				local api_key = settings:get('voicemail', 'watson_key', 'text') or '';
-				local transcription_server = settings:get('voicemail', 'watson_url', 'text') or '';
-				if (api_key ~= '') then
-					if (vm_message_ext == "mp3") then
-						transcribe_cmd = [[ curl -X POST -u "apikey:]]..api_key..[[" --header "Content-type: audio/mp3" --data-binary @]]..file_path..[[ "]]..transcription_server..[[" ]]
-					else
-						transcribe_cmd = [[ curl -X POST -u "apikey:]]..api_key..[[" --header "Content-type: audio/wav" --data-binary @]]..file_path..[[ "]]..transcription_server..[[" ]]
-					end
-					local handle = io.popen(transcribe_cmd);
-					local transcribe_result = handle:read("*a");
-					transcribe_result = transcribe_result:gsub('%%HESITATION ', '');
-					handle:close();
-					if (debug["info"]) then
-						freeswitch.consoleLog("notice", "[voicemail] CMD: " .. transcribe_cmd .. "\n");
-						freeswitch.consoleLog("notice", "[voicemail] RESULT: " .. transcribe_result .. "\n");
-					end
-
-					--Trancribe request can fail
-					if (transcribe_result == '') then
-						freeswitch.consoleLog("notice", "[voicemail] TRANSCRIPTION: (null) \n");
-						return ''
-					else
-						status, transcribe_json = pcall(JSON.decode, transcribe_result);
-						if not status then
-							if (debug["info"]) then
-								freeswitch.consoleLog("notice", "[voicemail] error decoding watson json\n");
-							end
-							return '';
-						end 
-					end
-
-					if (transcribe_json["results"] ~= nil) then
-						--Transcription	
-						if (transcribe_json["results"][1]["alternatives"][1]["transcript"] ~= nil) then
-							transcription = '';
-							for key, row in pairs(transcribe_json["results"]) do 
-								transcription = transcription .. row["alternatives"][1]["transcript"];
-							end
-							if (debug["info"]) then
-								freeswitch.consoleLog("notice", "[voicemail] TRANSCRIPTION: " .. transcription .. "\n");
-							end
-						else
-							if (debug["info"]) then
-								freeswitch.consoleLog("notice", "[voicemail] TRANSCRIPTION: (null) \n");
-							end
-							return '';
-						end
-						--Confidence
-						if (transcribe_json["results"][1]["alternatives"][1]["confidence"]) then
-							if (debug["info"]) then
-								freeswitch.consoleLog("notice", "[voicemail] CONFIDENCE: " .. transcribe_json["results"][1]["alternatives"][1]["confidence"] .. "\n");
-							end
-							confidence = transcribe_json["results"][1]["alternatives"][1]["confidence"];
-						else
-							if (debug["info"]) then
-								freeswitch.consoleLog("notice", "[voicemail] CONFIDENCE: (null) \n");
-							end
-						end
-						return transcription;
-					else
-						if (debug["info"]) then
-							freeswitch.consoleLog("notice", "[voicemail] TRANSCRIPTION: json error \n");
-						end
-						return '';
-					end
-				end
-			end
-
-			if (transcribe_provider == "google") then
-				local api_key = settings:get('voicemail', 'google_key', 'text') or '';
-				local transcription_server = settings:get('voicemail', 'google_url', 'text') or '';
-				transcribe_alternate_language = settings:get('voicemail', 'transcribe_alternate_language', 'text') or 'es-US';
-				if (api_key ~= '') then
-					transcribe_cmd = [[sox ]]..file_path..[[ ]]..file_path..[[.flac trim 0 00:59 && echo "{ 'config': { 'languageCode': ']]..transcribe_language..[[', 'enableWordTimeOffsets': false , 'enableAutomaticPunctuation': true , 'alternativeLanguageCodes': ']]..transcribe_alternate_language..[[' }, 'audio': { 'content': '`base64 -w 0 ]]..file_path..[[.flac`' } }" | curl -X POST -H "Content-Type: application/json" -d @- "]]..transcription_server..[[:recognize?key=]]..api_key..[[" && rm -f ]]..file_path..[[.flac]]
-				end
-
-				local handle = io.popen(transcribe_cmd);
-				local transcribe_result = handle:read("*a");
-				transcribe_result = transcribe_result:gsub('%%HESITATION ', '');
-				handle:close();
-				if (debug["info"]) then
-					freeswitch.consoleLog("notice", "[voicemail] CMD: " .. transcribe_cmd .. "\n");
-					freeswitch.consoleLog("notice", "[voicemail] RESULT: " .. transcribe_result .. "\n");
-				end
-
-				--Trancribe request can fail
-				if (transcribe_result == '') then
-					freeswitch.consoleLog("notice", "[voicemail] TRANSCRIPTION: (null) \n");
-					return ''
-				else
-					status, transcribe_json = pcall(JSON.decode, transcribe_result);
-					if not status then
-						if (debug["info"]) then
-							freeswitch.consoleLog("notice", "[voicemail] error decoding google json\n");
-						end
-						return '';
-					end 
-				end
-				if (transcribe_json["results"] ~= nil) then
-					--Transcription	
-					if (transcribe_json["results"][1]["alternatives"][1]["transcript"] ~= nil) then
-						transcription = '';
-						for key, row in pairs(transcribe_json["results"]) do 
-							transcription = transcription .. row["alternatives"][1]["transcript"];
-						end
-						if (debug["info"]) then
-							freeswitch.consoleLog("notice", "[voicemail] TRANSCRIPTION: " .. transcription .. "\n");
-						end
-					else
-						if (debug["info"]) then
-							freeswitch.consoleLog("notice", "[voicemail] TRANSCRIPTION: (null) \n");
-						end
-						return '';
-					end
-					--Confidence
-					if (transcribe_json["results"][1]["alternatives"][1]["confidence"]) then
-						if (debug["info"]) then
-							freeswitch.consoleLog("notice", "[voicemail] CONFIDENCE: " .. transcribe_json["results"][1]["alternatives"][1]["confidence"] .. "\n");
-						end
-						confidence = transcribe_json["results"][1]["alternatives"][1]["confidence"];
-					else
-						if (debug["info"]) then
-							freeswitch.consoleLog("notice", "[voicemail] CONFIDENCE: (null) \n");
-						end
-					end
-					return transcription;
-				else
-					if (debug["info"]) then
-						freeswitch.consoleLog("notice", "[voicemail] TRANSCRIPTION: json error \n");
-					end
-					return '';
-				end
-			end
-
-			if (transcribe_provider == "custom") then
-				local transcription_server = settings:get('voicemail', 'transcription_server', 'text') or '';
-				local api_key = settings:get('voicemail', 'api_key', 'text') or '';
-				local json_enabled = settings:get('voicemail', 'json_enabled', 'boolean') or "false";
-				if (transcription_server ~= '') then
-					transcribe_cmd = "curl -X POST " .. transcription_server .. " -H 'Authorization: Bearer " .. api_key .. "' -F file=@"..file_path
-					local handle = io.popen(transcribe_cmd);
-					local transcribe_result = esc(handle:read("*a"));
-					handle:close();
-
-					if (debug["info"]) then
-						freeswitch.consoleLog("notice", "[voicemail] CMD: " .. transcribe_cmd .. "\n");
-						freeswitch.consoleLog("notice", "[voicemail] RESULT: " .. transcribe_result .. "\n");
-					end
-					--Trancribe request can fail
-					if (transcribe_result == '') then
-						freeswitch.consoleLog("notice", "[voicemail] TRANSCRIPTION: (null) \n");
-						return ''
-					end
-					if (json_enabled == "true") then
-						local transcribe_json = JSON.decode(transcribe_result);
-						if (transcribe_json["message"] == nil) then
-							freeswitch.consoleLog("notice", "[voicemail] TRANSCRIPTION: " .. transcribe_result .. "\n");
-							transcribe_result = '';
-						end
-						if (transcribe_json["error"] ~= nil) then
-							freeswitch.consoleLog("notice", "[voicemail] TRANSCRIPTION: " .. transcribe_result .. "\n");
-							transcribe_result = '';
-						end
-						transcribe_result = transcribe_json["message"];
-					end
-					return transcribe_result;
-				end
-			end
-		else
-			if (debug["info"]) then
-				freeswitch.consoleLog("notice", "[voicemail] message too short for transcription.\n");
-			end
-		end
-		return '';
-	end
-
 --save the recording
 	function record_message()
 
@@ -396,14 +64,6 @@
 			local message_silence_threshold = settings:get('voicemail', 'message_silence_threshold', 'numeric') or 200;
 			local message_silence_seconds = settings:get('voicemail', 'message_silence_seconds', 'numeric') or 3;
 			local email_queue_enabled = settings:get('email_queue', 'enabled', 'boolean') or "false";
-			local transcribe_provider = settings:get('voicemail', 'transcribe_provider', 'text') or '';
-			transcribe_enabled = settings:get('voicemail', 'transcribe_enabled', 'boolean') or "false";
-
-		--debug information
-			if (debug["info"]) then
-				freeswitch.consoleLog("notice", "[voicemail] transcribe_enabled: " .. transcribe_enabled .. "\n");
-				freeswitch.consoleLog("notice", "[voicemail] voicemail_transcription_enabled: " .. voicemail_transcription_enabled .. "\n");
-			end
 
 		--record your message at the tone press any key or stop talking to end the recording
 			if (skip_instructions == "true") then
@@ -527,11 +187,6 @@
 		--start epoch
 			start_epoch = os.time();
 
-		--if using the email queue disable inline transcription
-			if (email_queue_enabled == 'true') then
-				transcribe_enabled = 'false';
-			end
-
 		--save the recording
 			-- syntax is session:recordFile(file_name, max_len_secs, silence_threshold, silence_secs)
 			if (storage_path == "http_cache") then
@@ -546,13 +201,9 @@
 					elseif (shout_exists == "true" and transcribe_enabled == "true" and voicemail_transcription_enabled == "true" and transcribe_provider == "watson") then
 						--record in mp3 directly with mp3 transcription if watson selected
 							result = session:recordFile(voicemail_dir.."/"..voicemail_id.."/msg_"..uuid..".mp3", message_max_length, message_silence_threshold, message_silence_seconds);
-							transcription = transcribe(voicemail_dir.."/"..voicemail_id.."/msg_"..uuid..".mp3",settings,start_epoch);
 					else
 						--create initial wav recording
 							result = session:recordFile(voicemail_dir.."/"..voicemail_id.."/msg_"..uuid..".wav", message_max_length, message_silence_threshold, message_silence_seconds);
-							if (transcribe_enabled == "true" and voicemail_transcription_enabled == "true") then
-								transcription = transcribe(voicemail_dir.."/"..voicemail_id.."/msg_"..uuid..".wav",settings,start_epoch);
-							end
 						--use lame to encode, if available
 							if (file_exists("/usr/bin/lame")) then
 								freeswitch.consoleLog("notice", "using lame for mp3 encoding\n");
@@ -572,9 +223,6 @@
 					end
 				else
 					result = session:recordFile(voicemail_dir.."/"..voicemail_id.."/msg_"..uuid.."."..vm_message_ext, message_max_length, message_silence_threshold, message_silence_seconds);
-					if (transcribe_enabled == "true" and voicemail_transcription_enabled == "true") then
-						transcription = transcribe(voicemail_dir.."/"..voicemail_id.."/msg_"..uuid.."."..vm_message_ext,settings,start_epoch);
-					end
 				end
 			end