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Write the call center dialplan with the new call center class.

This commit is contained in:
Mark Crane 2015-06-25 08:25:00 +00:00
parent 197420d6c9
commit 5d4a2375a0
3 changed files with 277 additions and 228 deletions
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31
app/call_center/call_center_queue_edit.php
View File

@ -17,7 +17,7 @@
The Initial Developer of the Original Code is
Mark J Crane <markjcrane@fusionpbx.com>
Portions created by the Initial Developer are Copyright (C) 2008-2014
Portions created by the Initial Developer are Copyright (C) 2008-2015
the Initial Developer. All Rights Reserved.
Contributor(s):
@ -298,7 +298,31 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
$db->exec(check_sql($sql));
unset($sql);
//syncrhonize the configuration
//get the dialplan_uuid
$sql = "select * from v_call_center_queues ";
$sql .= "where domain_uuid = '".$_SESSION['domain_uuid']."' ";
$sql .= "and call_center_queue_uuid = '$call_center_queue_uuid' ";
$prep_statement = $db->prepare(check_sql($sql));
$prep_statement->execute();
$result = $prep_statement->fetchAll(PDO::FETCH_NAMED);
foreach ($result as &$row) {
$dialplan_uuid = $row["dialplan_uuid"];
}
unset ($prep_statement);
//dialplan add or update
$c = new call_center;
$c->db = $db;
$c->domain_uuid = $_SESSION['domain_uuid'];
$c->dialplan_uuid = $dialplan_uuid;
$c->queue_name = $queue_name;
$c->queue_cid_prefix = $queue_cid_prefix;
$c->queue_timeout_action = $queue_timeout_action;
$c->queue_description = $queue_description;
$c->destination_number = $queue_extension;
$a = $c->dialplan();
//synchronize the configuration
save_call_center_xml();
//clear the cache
@ -973,4 +997,5 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
echo "</form>";
require_once "resources/footer.php";
?>
?>

238
app/call_center/resources/classes/call_center.php Normal file
View File

@ -0,0 +1,238 @@
<?php
/*
FusionPBX
Version: MPL 1.1
The contents of this file are subject to the Mozilla Public License Version
1.1 (the "License"); you may not use this file except in compliance with
the License. You may obtain a copy of the License at
http://www.mozilla.org/MPL/
Software distributed under the License is distributed on an "AS IS" basis,
WITHOUT WARRANTY OF ANY KIND, either express or implied. See the License
for the specific language governing rights and limitations under the
License.
The Original Code is FusionPBX
The Initial Developer of the Original Code is
Mark J Crane <markjcrane@fusionpbx.com>
Copyright (C) 2010-2014
All Rights Reserved.
Contributor(s):
Mark J Crane <markjcrane@fusionpbx.com>
*/
/**
* cache class provides an abstracted cache
*
* @method string dialplan - builds the dialplan for call center
*/
//define the call center class
if (!class_exists('call_center')) {
class call_center {
/**
* define the variables
*/
public $domain_uuid;
public $dialplan_uuid;
public $queue_name;
public $queue_description;
public $destination_number;
/**
* Called when the object is created
*/
public function __construct() {
//place holder
}
/**
* Called when there are no references to a particular object
* unset the variables used in the class
*/
public function __destruct() {
foreach ($this as $key => $value) {
unset($this->$key);
}
}
/**
* Add a dialplan for call center
* @var string $domain_uuid the multi-tenant id
* @var string $value string to be cached
*/
public function dialplan() {
//check to see if the dialplan exists
if (strlen($this->dialplan_uuid) > 0) {
$sql = "select dialplan_uuid, dialplan_name, dialplan_description from v_dialplans ";
$sql .= "where dialplan_uuid = '".$this->dialplan_uuid."' ";
$sql .= "and domain_uuid = '".$this->domain_uuid."' ";
echo $sql;
$prep_statement = $this->db->prepare($sql);
if ($prep_statement) {
$prep_statement->execute();
$row = $prep_statement->fetch(PDO::FETCH_ASSOC);
if (strlen($row['dialplan_uuid']) > 0) {
$this->dialplan_uuid = $row['dialplan_uuid'];
$dialplan_name = $row['dialplan_name'];
$dialplan_description = $row['dialplan_description'];
}
else {
$this->dialplan_uuid = "";
}
unset($prep_statement);
}
else {
$this->dialplan_uuid = "";
}
}
//build the dialplan array
$dialplan["app_uuid"] = "95788e50-9500-079e-2807-fd530b0ea370";
if (strlen($this->dialplan_uuid) > 0) {
$dialplan["dialplan_uuid"] = $this->dialplan_uuid;
}
$dialplan["domain_uuid"] = $this->domain_uuid;
$dialplan["dialplan_name"] = ($this->queue_name != '') ? $this->queue_name : format_phone($this->destination_number);
$dialplan["dialplan_number"] = $this->destination_number;
$dialplan["dialplan_context"] = $_SESSION['context'];
$dialplan["dialplan_continue"] = "false";
$dialplan["dialplan_order"] = "210";
$dialplan["dialplan_enabled"] = "true";
$dialplan["dialplan_description"] = $this->queue_description;
$dialplan_detail_order = 10;
//add the public condition
$y = 1;
$dialplan["dialplan_details"][$y]["domain_uuid"] = $this->domain_uuid;
$dialplan["dialplan_details"][$y]["dialplan_detail_tag"] = "condition";
$dialplan["dialplan_details"][$y]["dialplan_detail_type"] = "\${caller_id_name}";
$dialplan["dialplan_details"][$y]["dialplan_detail_data"] = "^([^#]+#)(.*)$";
$dialplan["dialplan_details"][$y]["dialplan_detail_break"] = "never";
$dialplan["dialplan_details"][$y]["dialplan_detail_group"] = "1";
$dialplan["dialplan_details"][$y]["dialplan_detail_order"] = $y * 10;
$y++;
$dialplan["dialplan_details"][$y]["domain_uuid"] = $this->domain_uuid;
$dialplan["dialplan_details"][$y]["dialplan_detail_tag"] = "condition";
$dialplan["dialplan_details"][$y]["dialplan_detail_type"] = "set";
$dialplan["dialplan_details"][$y]["dialplan_detail_data"] = "caller_id_name=$2";
$dialplan["dialplan_details"][$y]["dialplan_detail_group"] = "1";
$dialplan["dialplan_details"][$y]["dialplan_detail_order"] = $y * 10;
$y++;
$dialplan["dialplan_details"][$y]["domain_uuid"] = $this->domain_uuid;
$dialplan["dialplan_details"][$y]["dialplan_detail_tag"] = "condition";
$dialplan["dialplan_details"][$y]["dialplan_detail_type"] = "destination_number";
$dialplan["dialplan_details"][$y]["dialplan_detail_data"] = "^".$this->destination_number."\$";
$dialplan["dialplan_details"][$y]["dialplan_detail_break"] = "";
$dialplan["dialplan_details"][$y]["dialplan_detail_group"] = "2";
$dialplan["dialplan_details"][$y]["dialplan_detail_order"] = $y * 10;
$y++;
$dialplan["dialplan_details"][$y]["domain_uuid"] = $this->domain_uuid;
$dialplan["dialplan_details"][$y]["dialplan_detail_tag"] = "action";
$dialplan["dialplan_details"][$y]["dialplan_detail_type"] = "answer";
$dialplan["dialplan_details"][$y]["dialplan_detail_data"] = "";
$dialplan["dialplan_details"][$y]["dialplan_detail_group"] = "2";
$dialplan["dialplan_details"][$y]["dialplan_detail_order"] = $y * 10;
$y++;
$dialplan["dialplan_details"][$y]["domain_uuid"] = $this->domain_uuid;
$dialplan["dialplan_details"][$y]["dialplan_detail_tag"] = "action";
$dialplan["dialplan_details"][$y]["dialplan_detail_type"] = "set";
$dialplan["dialplan_details"][$y]["dialplan_detail_data"] = "hangup_after_bridge=true";
$dialplan["dialplan_details"][$y]["dialplan_detail_group"] = "2";
$dialplan["dialplan_details"][$y]["dialplan_detail_order"] = $y * 10;
$y++;
if (strlen($this->queue_cid_prefix) > 0) {
$dialplan["dialplan_details"][$y]["domain_uuid"] = $this->domain_uuid;
$dialplan["dialplan_details"][$y]["dialplan_detail_tag"] = "action";
$dialplan["dialplan_details"][$y]["dialplan_detail_type"] = "set";
$dialplan["dialplan_details"][$y]["dialplan_detail_data"] = "effective_caller_id_name=".$this->queue_cid_prefix."#\${caller_id_name}";
$dialplan["dialplan_details"][$y]["dialplan_detail_group"] = "2";
$dialplan["dialplan_details"][$y]["dialplan_detail_order"] = $y * 10;
$y++;
}
$dialplan["dialplan_details"][$y]["domain_uuid"] = $this->domain_uuid;
$dialplan["dialplan_details"][$y]["dialplan_detail_tag"] = "action";
$dialplan["dialplan_details"][$y]["dialplan_detail_type"] = "callcenter";
$dialplan["dialplan_details"][$y]["dialplan_detail_data"] = $this->queue_name.'@'.$_SESSION["domain_name"];
$dialplan["dialplan_details"][$y]["dialplan_detail_group"] = "2";
$dialplan["dialplan_details"][$y]["dialplan_detail_order"] = $y * 10;
$y++;
if (strlen($this->queue_timeout_action) > 0) {
$action_array = explode(":",$this->queue_timeout_action);
$dialplan["dialplan_details"][$y]["domain_uuid"] = $this->domain_uuid;
$dialplan["dialplan_details"][$y]["dialplan_detail_tag"] = "action";
$dialplan["dialplan_details"][$y]["dialplan_detail_data"] = substr($this->queue_timeout_action, strlen($action_array[0])+1, strlen($this->queue_timeout_action));
$dialplan["dialplan_details"][$y]["dialplan_detail_group"] = "2";
$dialplan["dialplan_details"][$y]["dialplan_detail_order"] = $y * 10;
$y++;
}
$dialplan["dialplan_details"][$y]["domain_uuid"] = $this->domain_uuid;
$dialplan["dialplan_details"][$y]["dialplan_detail_tag"] = "action";
$dialplan["dialplan_details"][$y]["dialplan_detail_type"] = "hangup";
$dialplan["dialplan_details"][$y]["dialplan_detail_data"] = "";
$dialplan["dialplan_details"][$y]["dialplan_detail_group"] = "2";
$dialplan["dialplan_details"][$y]["dialplan_detail_order"] = $y * 10;
//delete the previous details
if(strlen($this->dialplan_uuid) > 0) {
$sql = "delete from v_dialplan_details ";
$sql .= "where dialplan_uuid = '".$this->dialplan_uuid."' ";
$sql .= "and domain_uuid = '".$this->domain_uuid."' ";
//echo $sql."<br><br>";
$this->db->exec(check_sql($sql));
unset($sql);
}
//add the dialplan permission
$p = new permissions;
$p->add("dialplan_add", 'temp');
$p->add("dialplan_detail_add", 'temp');
$p->add("dialplan_edit", 'temp');
$p->add("dialplan_detail_edit", 'temp');
//save the dialplan
$orm = new orm;
$orm->name('dialplans');
if (isset($dialplan["dialplan_uuid"])) {
$orm->uuid($dialplan["dialplan_uuid"]);
}
$orm->save($dialplan);
$dialplan_response = $orm->message;
//remove the temporary permission
$p->delete("dialplan_add", 'temp');
$p->delete("dialplan_detail_add", 'temp');
$p->delete("dialplan_edit", 'temp');
$p->delete("dialplan_detail_edit", 'temp');
//synchronize the xml config
save_dialplan_xml();
//clear the cache
$cache = new cache;
$cache->delete("dialplan:".$_SESSION['context']);
//return the dialplan_uuid
return $dialplan_response;
}
}
}
/*
$o = new call_center;
$c->domain_uuid = "";
$c->dialplan_uuid = "";
$c->queue_name = "";
$c->queue_cid_prefix = "";
$c->queue_timeout_action = "";
$c->queue_description = "";
$c->destination_number = "";
$c->dialplan();
*/
?>

236
resources/switch.php
View File

@ -736,6 +736,7 @@ function switch_select_destination($select_type, $select_label, $select_name, $s
}
//fifo queues
/*
if (file_exists($_SERVER['DOCUMENT_ROOT'].PROJECT_PATH."/app/fifo/app_config.php")) {
if ($select_type == "dialplan" || $select_type == "ivr") {
$sql = "select * from v_dialplan_details ";
@ -792,6 +793,7 @@ function switch_select_destination($select_type, $select_label, $select_name, $s
unset ($prep_statement);
}
}
*/
//gateways
if (if_group("superadmin")) {
@ -2236,239 +2238,19 @@ if (!function_exists('save_call_center_xml')) {
global $db, $domain_uuid;
if (strlen($_SESSION['switch']['call_center']['dir']) > 0) {
//include the classes
include "app/dialplan/resources/classes/dialplan.php";
//get the call center queue array
$sql = "select * from v_call_center_queues ";
$prep_statement = $db->prepare(check_sql($sql));
$prep_statement->execute();
$result = $prep_statement->fetchAll(PDO::FETCH_ASSOC);
$result_count = count($result);
$call_center_queues = $prep_statement->fetchAll(PDO::FETCH_ASSOC);
$result_count = count($call_center_queues);
unset ($prep_statement, $sql);
if ($result_count > 0) {
foreach($result as $row) {
//set the variables
$call_center_queue_uuid = $row["call_center_queue_uuid"];
$domain_uuid = $row["domain_uuid"];
$dialplan_uuid = $row["dialplan_uuid"];
$queue_name = check_str($row["queue_name"]);
$queue_extension = $row["queue_extension"];
$queue_strategy = $row["queue_strategy"];
$queue_moh_sound = $row["queue_moh_sound"];
$queue_record_template = $row["queue_record_template"];
$queue_time_base_score = $row["queue_time_base_score"];
$queue_max_wait_time = $row["queue_max_wait_time"];
$queue_max_wait_time_with_no_agent = $row["queue_max_wait_time_with_no_agent"];
$queue_tier_rules_apply = $row["queue_tier_rules_apply"];
$queue_tier_rule_wait_second = $row["queue_tier_rule_wait_second"];
$queue_tier_rule_wait_multiply_level = $row["queue_tier_rule_wait_multiply_level"];
$queue_tier_rule_no_agent_no_wait = $row["queue_tier_rule_no_agent_no_wait"];
$queue_timeout_action = $row["queue_timeout_action"];
$queue_discard_abandoned_after = $row["queue_discard_abandoned_after"];
$queue_abandoned_resume_allowed = $row["queue_abandoned_resume_allowed"];
$queue_cid_prefix = $row["queue_cid_prefix"];
$queue_announce_sound = $row["queue_announce_sound"];
$queue_announce_frequency = $row["queue_announce_frequency"];
$queue_description = check_str($row["queue_description"]);
//replace space with an underscore
$queue_name = str_replace(" ", "_", $queue_name);
//add each Queue to the dialplan
if (strlen($row['call_center_queue_uuid']) > 0) {
$action = 'add'; //set default action to add
$i = 0;
//determine the action add or update
if (strlen($dialplan_uuid) > 0) {
$sql = "select * from v_dialplans ";
$sql .= "where dialplan_uuid = '".$dialplan_uuid."' ";
$prep_statement_2 = $db->prepare($sql);
$prep_statement_2->execute();
while($row2 = $prep_statement_2->fetch(PDO::FETCH_ASSOC)) {
$action = 'update';
}
unset ($sql, $prep_statement_2);
}
if ($action == 'add') {
//create queue entry in the dialplan
$dialplan_name = $queue_name;
$dialplan_order ='210';
$dialplan_context = $_SESSION['context'];
$dialplan_enabled = 'true';
$dialplan_description = $queue_description;
$app_uuid = '95788e50-9500-079e-2807-fd530b0ea370';
$dialplan_uuid = uuid();
dialplan_add($domain_uuid, $dialplan_uuid, $dialplan_name, $dialplan_order, $dialplan_context, $dialplan_enabled, $dialplan_description, $app_uuid);
//add the dialplan_uuid to the call center table
$sql = "update v_call_center_queues set ";
$sql .= "dialplan_uuid = '$dialplan_uuid' ";
$sql .= "where domain_uuid = '$domain_uuid' ";
$sql .= "and call_center_queue_uuid = '".$row['call_center_queue_uuid']."' ";
$db->exec(check_sql($sql));
unset($sql);
}
if ($action == 'update') {
//add the dialplan_uuid to the call center table
$sql = "update v_dialplans set ";
$sql .= "dialplan_name = '".$queue_name."', ";
$sql .= "dialplan_description = '".$queue_description."' ";
$sql .= "where domain_uuid = '".$domain_uuid."' ";
$sql .= "and dialplan_uuid = '".$dialplan_uuid."' ";
$db->exec(check_sql($sql));
unset($sql);
//add the dialplan_uuid to the call center table
$sql = "delete from v_dialplan_details ";
$sql .= "where domain_uuid = '$domain_uuid' ";
$sql .= "and dialplan_uuid = '$dialplan_uuid' ";
$db->exec(check_sql($sql));
unset($sql);
}
//group 1
$dialplan = new dialplan;
$dialplan->domain_uuid = $domain_uuid;
$dialplan->dialplan_uuid = $dialplan_uuid;
$dialplan->dialplan_detail_tag = 'condition'; //condition, action, antiaction
$dialplan->dialplan_detail_type = '${caller_id_name}';
$dialplan->dialplan_detail_data = '^([^#]+#)(.*)$';
$dialplan->dialplan_detail_break = 'never';
$dialplan->dialplan_detail_inline = '';
$dialplan->dialplan_detail_group = '1';
$dialplan->dialplan_detail_order = '010';
$dialplan->dialplan_detail_add();
unset($dialplan);
$dialplan = new dialplan;
$dialplan->domain_uuid = $domain_uuid;
$dialplan->dialplan_uuid = $dialplan_uuid;
$dialplan->dialplan_detail_tag = 'action'; //condition, action, antiaction
$dialplan->dialplan_detail_type = 'set';
$dialplan->dialplan_detail_data = 'caller_id_name=$2';
$dialplan->dialplan_detail_break = '';
$dialplan->dialplan_detail_inline = '';
$dialplan->dialplan_detail_group = '1';
$dialplan->dialplan_detail_order = '020';
$dialplan->dialplan_detail_add();
unset($dialplan);
//group 2
$dialplan = new dialplan;
$dialplan->domain_uuid = $domain_uuid;
$dialplan->dialplan_uuid = $dialplan_uuid;
$dialplan->dialplan_detail_tag = 'condition'; //condition, action, antiaction
$dialplan->dialplan_detail_type = 'destination_number';
$dialplan->dialplan_detail_data = '^'.$row['queue_extension'].'$';
$dialplan->dialplan_detail_break = '';
$dialplan->dialplan_detail_inline = '';
$dialplan->dialplan_detail_group = '2';
$dialplan->dialplan_detail_order = '010';
$dialplan->dialplan_detail_add();
unset($dialplan);
$dialplan = new dialplan;
$dialplan->domain_uuid = $domain_uuid;
$dialplan->dialplan_uuid = $dialplan_uuid;
$dialplan->dialplan_detail_tag = 'action'; //condition, action, antiaction
$dialplan->dialplan_detail_type = 'answer';
$dialplan->dialplan_detail_data = '';
$dialplan->dialplan_detail_break = '';
$dialplan->dialplan_detail_inline = '';
$dialplan->dialplan_detail_group = '2';
$dialplan->dialplan_detail_order = '020';
$dialplan->dialplan_detail_add();
unset($dialplan);
$dialplan = new dialplan;
$dialplan->domain_uuid = $domain_uuid;
$dialplan->dialplan_uuid = $dialplan_uuid;
$dialplan->dialplan_detail_tag = 'action'; //condition, action, antiaction
$dialplan->dialplan_detail_type = 'set';
$dialplan->dialplan_detail_data = 'hangup_after_bridge=true';
$dialplan->dialplan_detail_break = '';
$dialplan->dialplan_detail_inline = '';
$dialplan->dialplan_detail_group = '2';
$dialplan->dialplan_detail_order = '030';
$dialplan->dialplan_detail_add();
unset($dialplan);
if (strlen($queue_cid_prefix) > 0) {
$dialplan = new dialplan;
$dialplan->domain_uuid = $domain_uuid;
$dialplan->dialplan_uuid = $dialplan_uuid;
$dialplan->dialplan_detail_tag = 'action'; //condition, action, antiaction
$dialplan->dialplan_detail_type = 'set';
$dialplan->dialplan_detail_data = "effective_caller_id_name=".$queue_cid_prefix."-\${caller_id_name}";
$dialplan->dialplan_detail_break = '';
$dialplan->dialplan_detail_inline = '';
$dialplan->dialplan_detail_group = '2';
$dialplan->dialplan_detail_order = '040';
$dialplan->dialplan_detail_add();
unset($dialplan);
}
$dialplan = new dialplan;
$dialplan->domain_uuid = $domain_uuid;
$dialplan->dialplan_uuid = $dialplan_uuid;
$dialplan->dialplan_detail_tag = 'action'; //condition, action, antiaction
$dialplan->dialplan_detail_type = 'callcenter';
$dialplan->dialplan_detail_data = $queue_name."@".$_SESSION['domains'][$domain_uuid]['domain_name'];
$dialplan->dialplan_detail_break = '';
$dialplan->dialplan_detail_inline = '';
$dialplan->dialplan_detail_group = '2';
$dialplan->dialplan_detail_order = '050';
$dialplan->dialplan_detail_add();
unset($dialplan);
if (strlen($queue_timeout_action) > 0) {
$action_array = explode(":",$queue_timeout_action);
$dialplan = new dialplan;
$dialplan->domain_uuid = $domain_uuid;
$dialplan->dialplan_uuid = $dialplan_uuid;
$dialplan->dialplan_detail_tag = 'action'; //condition, action, antiaction
$dialplan->dialplan_detail_type = $action_array[0];
$dialplan->dialplan_detail_data = substr($queue_timeout_action, strlen($action_array[0])+1, strlen($queue_timeout_action));
$dialplan->dialplan_detail_break = '';
$dialplan->dialplan_detail_inline = '';
$dialplan->dialplan_detail_group = '2';
$dialplan->dialplan_detail_order = '060';
$dialplan->dialplan_detail_add();
unset($dialplan);
}
$dialplan = new dialplan;
$dialplan->domain_uuid = $domain_uuid;
$dialplan->dialplan_uuid = $dialplan_uuid;
$dialplan->dialplan_detail_tag = 'action'; //condition, action, antiaction
$dialplan->dialplan_detail_type = 'hangup';
$dialplan->dialplan_detail_data = '';
$dialplan->dialplan_detail_break = '';
$dialplan->dialplan_detail_inline = '';
$dialplan->dialplan_detail_group = '2';
$dialplan->dialplan_detail_order = '070';
$dialplan->dialplan_detail_add();
unset($dialplan);
//synchronize the xml config
save_dialplan_xml();
//unset variables
unset($action);
} //end if strlen call_center_queue_uuid; add the call center queue to the dialplan
}
//prepare Queue XML string
$v_queues = '';
$sql = "select * from v_call_center_queues ";
$prep_statement = $db->prepare(check_sql($sql));
$prep_statement->execute();
$result = $prep_statement->fetchAll(PDO::FETCH_ASSOC);
$x=0;
foreach ($result as &$row) {
foreach ($call_center_queues as &$row) {
$queue_name = $row["queue_name"];
$queue_extension = $row["queue_extension"];
$queue_strategy = $row["queue_strategy"];
@ -2486,6 +2268,10 @@ if (!function_exists('save_call_center_xml')) {
$queue_announce_sound = $row["queue_announce_sound"];
$queue_announce_frequency = $row ["queue_announce_frequency"];
$queue_description = $row["queue_description"];
//replace space with an underscore
$queue_name = str_replace(" ", "_", $queue_name);
if ($x > 0) {
$v_queues .= "\n";
$v_queues .= " ";
@ -2859,4 +2645,4 @@ if (!function_exists('save_switch_xml')) {
}
}
?>
?>