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Update BLF for agents when making changes in the GUI. Also use BLF as a speed dial for login/logout. (#3949) 

* Create call_center_notify.php

Function for sending BLF notify to ELS.

* Update call_center_agent_status.php

* Update 200_agent_status.xml

* Update 200_agent_status.xml
This commit is contained in:
konradSC 2018-12-26 00:25:24 -05:00 committed by FusionPBX
parent 838a05808c
commit 65ebdf38ac
3 changed files with 92 additions and 3 deletions
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25
app/call_centers/call_center_agent_status.php
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@ -120,8 +120,31 @@
$response = event_socket_request($fp, $cmd);
}
usleep(200);
}
//set the blf status
//get the agents from the database
$sql = "select agent_name from v_call_center_agents ";
$sql .= "where domain_uuid = '".$_SESSION['domain_uuid']."' ";
$sql .= "and call_center_agent_uuid = '".$row['agent_uuid']."' ";
$prep_statement = $db->prepare(check_sql($sql));
$prep_statement->execute();
$agent_name = $prep_statement->fetchAll(PDO::FETCH_NAMED);
if ($row['agent_status'] == 'Available') {
$answer_state = 'confirmed';
}
else {
$answer_state = 'terminated';
}
$call_center_notify = new call_center_notify;
$call_center_notify->domain_name = $_SESSION['domain_name'];
$call_center_notify->agent_name = $agent_name[0]['agent_name'];
$call_center_notify->answer_state = $answer_state;
$call_center_notify->agent_uuid = $row['agent_uuid'];
$call_center_notify->send_call_center_notify();
unset($call_center_notify);
}
}
}
}

63
app/conference_centers/resources/classes/call_center_notify.php Normal file
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@ -0,0 +1,63 @@
<?php
/*
FusionPBX
Version: MPL 1.1
The contents of this file are subject to the Mozilla Public License Version
1.1 (the "License"); you may not use this file except in compliance with
the License. You may obtain a copy of the License at
http://www.mozilla.org/MPL/
Software distributed under the License is distributed on an "AS IS" basis,
WITHOUT WARRANTY OF ANY KIND, either express or implied. See the License
for the specific language governing rights and limitations under the
License.
The Original Code is FusionPBX
The Initial Developer of the Original Code is
Mark J Crane <markjcrane@fusionpbx.com>
Portions created by the Initial Developer are Copyright (C) 2008-2017
the Initial Developer. All Rights Reserved.
Contributor(s):
Mark J Crane <markjcrane@fusionpbx.com>
KonradSC <konrd@yahoo.com>
*/
include "root.php";
//define the blf_notify class
class call_center_notify {
public $debug;
public $domain_name;
public $agent_name;
public $answer_state;
public $agent_uuid;
//feature_event method
public function send_call_center_notify() {
$fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']);
if ($fp) {
//send the event
$event = "sendevent PRESENCE_IN\n";
$event .= "proto: agent\n";
$event .= "event_type: presence\n";
$event .= "alt_event_type: dialog\n";
$event .= "Presence-Call-Direction: outbound\n";
$event .= "state: Active (1 waiting)\n";
$event .= "from: agent+".$this->agent_name."@".$this->domain_name."\n";
$event .= "login: agent+".$this->agent_name."@".$this->domain_name."\n";
$event .= "unique-id: ".$this->agent_uuid."\n";
$event .= "answer-state: ".$this->answer_state."\n";
event_socket_request($fp, $event);
//echo $event."<br />";
fclose($fp);
}
} //function
} //class
?>

7
app/dialplans/resources/switch/conf/dialplan/200_agent_status.xml
View File

@ -1,8 +1,11 @@
<context name="{v_context}">
<extension name="agent_status" number="*22" continue="false" app_uuid="2eb032c5-c79d-4096-ac90-8a47fe40f411">
<condition field="destination_number" expression="^\*22$">
<condition field="destination_number" expression="^\*22$" break="never">
<action application="set" data="agent_id=${sip_from_user}"/>
</condition>
<condition field="destination_number" expression="^(agent\+)(.*)$">
<action application="set" data="agent_id=${sip_from_user}"/>
<action application="lua" data="app.lua agent_status"/>
</condition>
</extension>
</context>
</context>