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Multilinguified Call Center and Active Call Center.

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This commit is contained in:
Nate Jones
2013-05-29 21:14:36 +00:00
parent 2179b9ebd1
commit 6df44201f3
13 changed files with 447 additions and 337 deletions
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app/call_center/call_center_agents.php
+30 -21
View File
@@ -33,7 +33,16 @@ else {
echo "access denied";
exit;
}
//add multi-lingual support
require_once "app_languages.php";
foreach($text as $key => $value) {
$text[$key] = $value[$_SESSION['domain']['language']['code']];
}
require_once "includes/header.php";
$page["title"] = $text['title-call_center_agents'];
require_once "includes/paging.php";
//get http values and set them to php variables
@@ -49,15 +58,15 @@ require_once "includes/paging.php";
echo "<table width='100%' border='0'>\n";
echo "<tr>\n";
echo "<td width='50%' align='left' nowrap='nowrap'><b>Call Center Agent List</b></td>\n";
echo "<td width='50%' align='left' nowrap='nowrap'><b>".$text['header-call_center_agents']."</b></td>\n";
echo "<td width='50%' align='right'>\n";
echo " <input type='button' class='btn' name='' alt='add' onclick=\"window.location='call_center_agent_status.php'\" value='Status'>\n";
echo " <input type='button' class='btn' name='' alt='add' onclick=\"window.location='call_center_queues.php'\" value='Back'>\n";
echo " <input type='button' class='btn' name='' alt='".$text['button-status']."' onclick=\"window.location='call_center_agent_status.php'\" value='".$text['button-status']."'>\n";
echo " <input type='button' class='btn' name='' alt='".$text['button-back']."' onclick=\"window.location='call_center_queues.php'\" value='".$text['button-back']."'>\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td align='left' colspan='2'>\n";
echo "List of call center agents.<br /><br />\n";
echo $text['description-call_center_agents']."<br /><br />\n";
echo "</td>\n";
echo "</tr>\n";
echo "</tr></table>\n";
@@ -79,9 +88,9 @@ require_once "includes/paging.php";
$rows_per_page = 100;
$param = "";
$page = $_GET['page'];
if (strlen($page) == 0) { $page = 0; $_GET['page'] = 0; }
list($paging_controls, $rows_per_page, $var_3) = paging($num_rows, $param, $rows_per_page);
$offset = $rows_per_page * $page;
if (strlen($page) == 0) { $page = 0; $_GET['page'] = 0; }
list($paging_controls, $rows_per_page, $var_3) = paging($num_rows, $param, $rows_per_page);
$offset = $rows_per_page * $page;
$sql = "select * from v_call_center_agents ";
$sql .= "where domain_uuid = '$domain_uuid' ";
@@ -109,18 +118,18 @@ require_once "includes/paging.php";
echo "<tr>\n";
//echo th_order_by('domain_uuid', 'domain_uuid', $order_by, $order);
echo th_order_by('agent_name', 'Agent Name', $order_by, $order);
echo th_order_by('agent_type', 'Type', $order_by, $order);
echo th_order_by('agent_call_timeout', 'Call Timeout', $order_by, $order);
echo th_order_by('agent_contact', 'Contact', $order_by, $order);
echo th_order_by('agent_max_no_answer', 'Max No Answer', $order_by, $order);
echo th_order_by('agent_status', 'Status', $order_by, $order);
//echo th_order_by('agent_wrap_up_time', 'Wrap Up Time', $order_by, $order);
//echo th_order_by('agent_reject_delay_time', 'Reject Delay Time', $order_by, $order);
//echo th_order_by('agent_busy_delay_time', 'Busy Delay Time', $order_by, $order);
echo th_order_by('agent_name', $text['label-agent_name'], $order_by, $order);
echo th_order_by('agent_type', $text['label-type'], $order_by, $order);
echo th_order_by('agent_call_timeout', $text['label-call_timeout'], $order_by, $order);
echo th_order_by('agent_contact', $text['label-contact'], $order_by, $order);
echo th_order_by('agent_max_no_answer', $text['label-max_no_answer'], $order_by, $order);
echo th_order_by('agent_status', $text['label-status'], $order_by, $order);
//echo th_order_by('agent_wrap_up_time', $text['label-wrap_up_time'], $order_by, $order);
//echo th_order_by('agent_reject_delay_time', $text['label-reject_delay_time'], $order_by, $order);
//echo th_order_by('agent_busy_delay_time', $text['label-busy_delay_time'], $order_by, $order);
echo "<td align='right' width='42'>\n";
if (permission_exists('call_center_agents_add')) {
echo " <a href='call_center_agent_edit.php' alt='add'>$v_link_label_add</a>\n";
echo " <a href='call_center_agent_edit.php' alt='".$text['button-add']."'>$v_link_label_add</a>\n";
}
echo "</td>\n";
echo "<tr>\n";
@@ -136,16 +145,16 @@ require_once "includes/paging.php";
echo " <td valign='top' class='".$row_style[$c]."'>".$row[agent_call_timeout]."&nbsp;</td>\n";
echo " <td valign='top' class='".$row_style[$c]."'>".$row[agent_contact]."&nbsp;</td>\n";
echo " <td valign='top' class='".$row_style[$c]."'>".$row[agent_max_no_answer]."&nbsp;</td>\n";
echo " <td valign='top' class='".$row_style[$c]."'>".$row[agent_status]."&nbsp;</td>\n";
echo " <td valign='top' class='".$row_style[$c]."'>".$row[agent_status]."&nbsp;</td>\n";
//echo " <td valign='top' class='".$row_style[$c]."'>".$row[agent_wrap_up_time]."&nbsp;</td>\n";
//echo " <td valign='top' class='".$row_style[$c]."'>".$row[agent_reject_delay_time]."&nbsp;</td>\n";
//echo " <td valign='top' class='".$row_style[$c]."'>".$row[agent_busy_delay_time]."&nbsp;</td>\n";
echo " <td valign='top' align='right'>\n";
if (permission_exists('call_center_agents_edit')) {
echo " <a href='call_center_agent_edit.php?id=".$row[call_center_agent_uuid]."' alt='edit'>$v_link_label_edit</a>\n";
echo " <a href='call_center_agent_edit.php?id=".$row[call_center_agent_uuid]."' alt='".$text['button-edit']."'>$v_link_label_edit</a>\n";
}
if (permission_exists('call_center_agents_delete')) {
echo " <a href='call_center_agent_delete.php?id=".$row[call_center_agent_uuid]."' alt='delete' onclick=\"return confirm('Do you really want to delete this?')\">$v_link_label_delete</a>\n";
echo " <a href='call_center_agent_delete.php?id=".$row[call_center_agent_uuid]."' alt='".$text['button-delete']."' onclick=\"return confirm('".$text['confirm-delete']."')\">$v_link_label_delete</a>\n";
}
//echo " <input type='button' class='btn' name='' alt='edit' onclick=\"window.location='call_center_agent_edit.php?id=".$row[call_center_agent_uuid]."'\" value='e'>\n";
//echo " <input type='button' class='btn' name='' alt='delete' onclick=\"if (confirm('Are you sure you want to delete this?')) { window.location='call_center_agent_delete.php?id=".$row[call_center_agent_uuid]."' }\" value='x'>\n";
@@ -164,7 +173,7 @@ require_once "includes/paging.php";
echo " <td width='33.3%' align='center' nowrap>$paging_controls</td>\n";
echo " <td width='33.3%' align='right'>\n";
if (permission_exists('call_center_agents_add')) {
echo " <a href='call_center_agent_edit.php' alt='add'>$v_link_label_add</a>\n";
echo " <a href='call_center_agent_edit.php' alt='".$text['button-add']."'>$v_link_label_add</a>\n";
}
echo " </td>\n";
echo " </tr>\n";