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Multilinguified Call Center and Active Call Center.

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This commit is contained in:
Nate Jones
2013-05-29 21:14:36 +00:00
parent 2179b9ebd1
commit 6df44201f3
13 changed files with 447 additions and 337 deletions
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app/call_center/call_center_queues.php
+35 -26
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@@ -33,7 +33,16 @@ else {
echo "access denied";
exit;
}
//add multi-lingual support
require_once "app_languages.php";
foreach($text as $key => $value) {
$text[$key] = $value[$_SESSION['domain']['language']['code']];
}
require_once "includes/header.php";
$page["title"] = $text['title-call_center_queues'];
require_once "includes/paging.php";
//get http variables and set as php variables
@@ -49,15 +58,15 @@ require_once "includes/paging.php";
echo "<table width='100%' border='0'>\n";
echo "<tr>\n";
echo "<td width='50%' align='left' nowrap='nowrap'><b>Call Center Queue</b></td>\n";
echo "<td width='50%' align='left' nowrap='nowrap'><b>".$text['header-call_center_queues']."</b></td>\n";
echo "<td width='50%' align='right'>\n";
echo " <input type='button' class='btn' name='' alt='add' onclick=\"window.location='call_center_agents.php'\" value='Agents'>\n";
echo " <input type='button' class='btn' name='' alt='add' onclick=\"window.location='call_center_tiers.php'\" value='Tiers'>\n";
echo " <input type='button' class='btn' name='' alt='".$text['button-agents']."' onclick=\"window.location='call_center_agents.php'\" value='".$text['button-agents']."'>\n";
echo " <input type='button' class='btn' name='' alt='".$text['button-tiers']."' onclick=\"window.location='call_center_tiers.php'\" value='".$text['button-tiers']."'>\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td align='left' colspan='2'>\n";
echo "List of queues for the call center.<br /><br />\n";
echo $text['description-call_center_queues']."<br /><br />\n";
echo "</td>\n";
echo "</tr>\n";
echo "</tr></table>\n";
@@ -79,9 +88,9 @@ require_once "includes/paging.php";
$rows_per_page = 100;
$param = "";
$page = $_GET['page'];
if (strlen($page) == 0) { $page = 0; $_GET['page'] = 0; }
list($paging_controls, $rows_per_page, $var_3) = paging($num_rows, $param, $rows_per_page);
$offset = $rows_per_page * $page;
if (strlen($page) == 0) { $page = 0; $_GET['page'] = 0; }
list($paging_controls, $rows_per_page, $var_3) = paging($num_rows, $param, $rows_per_page);
$offset = $rows_per_page * $page;
$sql = "select * from v_call_center_queues ";
$sql .= "where domain_uuid = '$domain_uuid' ";
@@ -106,24 +115,24 @@ require_once "includes/paging.php";
echo "<div align='center'>\n";
echo "<table width='100%' border='0' cellpadding='0' cellspacing='0'>\n";
echo "<tr>\n";
echo th_order_by('queue_name', 'Queue Name', $order_by, $order);
echo th_order_by('queue_extension', 'Extension', $order_by, $order);
echo th_order_by('queue_strategy', 'Strategy', $order_by, $order);
//echo th_order_by('queue_moh_sound', 'Music On Hold', $order_by, $order);
//echo th_order_by('queue_record_template', 'Record Template', $order_by, $order);
//echo th_order_by('queue_time_base_score', 'Time Base Score', $order_by, $order);
//echo th_order_by('queue_max_wait_time', 'Max Wait Time', $order_by, $order);
//echo th_order_by('queue_max_wait_time_with_no_agent', 'Max Wait Time With No Agent', $order_by, $order);
echo th_order_by('queue_tier_rules_apply', 'Tier Rules Apply', $order_by, $order);
//echo th_order_by('queue_tier_rule_wait_second', 'Tier Rule Wait Second', $order_by, $order);
//echo th_order_by('queue_tier_rule_no_agent_no_wait', 'Tier Rule No Agent No Wait', $order_by, $order);
//echo th_order_by('queue_discard_abandoned_after', 'Discard Abandoned After', $order_by, $order);
//echo th_order_by('queue_abandoned_resume_allowed', 'Abandoned Resume Allowed', $order_by, $order);
//echo th_order_by('queue_tier_rule_wait_multiply_level', 'Tier Rule Wait Multiply Level', $order_by, $order);
echo th_order_by('queue_description', 'Description', $order_by, $order);
echo th_order_by('queue_name', $text['label-queue_name'], $order_by, $order);
echo th_order_by('queue_extension', $text['label-extension'], $order_by, $order);
echo th_order_by('queue_strategy', $text['label-strategy'], $order_by, $order);
//echo th_order_by('queue_moh_sound', $text['label-music_on_hold'], $order_by, $order);
//echo th_order_by('queue_record_template', $text['label-record_template'], $order_by, $order);
//echo th_order_by('queue_time_base_score', $text['label-time_base_score'], $order_by, $order);
//echo th_order_by('queue_max_wait_time', $text['label-max_wait_time'], $order_by, $order);
//echo th_order_by('queue_max_wait_time_with_no_agent', $text['label-max_wait_time_with_no_agent'], $order_by, $order);
echo th_order_by('queue_tier_rules_apply', $text['label-tier_rules_apply'], $order_by, $order);
//echo th_order_by('queue_tier_rule_wait_second', $text['label-tier_rule_wait_second'], $order_by, $order);
//echo th_order_by('queue_tier_rule_no_agent_no_wait', $text['label-tier_rule_no_agent_no_wait'], $order_by, $order);
//echo th_order_by('queue_discard_abandoned_after', $text['label-discard_abandoned_after'], $order_by, $order);
//echo th_order_by('queue_abandoned_resume_allowed', $text['label-abandoned_resume_allowed'], $order_by, $order);
//echo th_order_by('queue_tier_rule_wait_multiply_level', $text['label-tier_rule_wait_multiply_level'], $order_by, $order);
echo th_order_by('queue_description', $text['label-description'], $order_by, $order);
echo "<td align='right' width='42'>\n";
if (permission_exists('call_center_queues_add')) {
echo " <a href='call_center_queue_edit.php' alt='add'>$v_link_label_add</a>\n";
echo " <a href='call_center_queue_edit.php' alt='".$text['button-add']."'>$v_link_label_add</a>\n";
}
echo "</td>\n";
echo "<tr>\n";
@@ -148,10 +157,10 @@ require_once "includes/paging.php";
echo " <td valign='top' class='".$row_style[$c]."'>".$row[queue_description]."&nbsp;</td>\n";
echo " <td valign='top' align='right'>\n";
if (permission_exists('call_center_queues_edit')) {
echo " <a href='call_center_queue_edit.php?id=".$row[call_center_queue_uuid]."' alt='edit'>$v_link_label_edit</a>\n";
echo " <a href='call_center_queue_edit.php?id=".$row[call_center_queue_uuid]."' alt='".$text['button-edit']."'>$v_link_label_edit</a>\n";
}
if (permission_exists('call_center_queues_delete')) {
echo " <a href='call_center_queue_delete.php?id=".$row[call_center_queue_uuid]."' alt='delete' onclick=\"return confirm('Do you really want to delete this?')\">$v_link_label_delete</a>\n";
echo " <a href='call_center_queue_delete.php?id=".$row[call_center_queue_uuid]."' alt='".$text['button-delete']."' onclick=\"return confirm('".$text['confirm-delete']."')\">$v_link_label_delete</a>\n";
}
echo " </td>\n";
echo "</tr>\n";
@@ -168,7 +177,7 @@ require_once "includes/paging.php";
echo " <td width='33.3%' align='center' nowrap>$paging_controls</td>\n";
echo " <td width='33.3%' align='right'>\n";
if (permission_exists('call_center_queues_add')) {
echo " <a href='call_center_queue_edit.php' alt='add'>$v_link_label_add</a>\n";
echo " <a href='call_center_queue_edit.php' alt='".$text['button-add']."'>$v_link_label_add</a>\n";
}
echo " </td>\n";
echo " </tr>\n";