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Multilinguified Call Center and Active Call Center.

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This commit is contained in:
Nate Jones
2013-05-29 21:14:36 +00:00
parent 2179b9ebd1
commit 6df44201f3
13 changed files with 447 additions and 337 deletions
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app/call_center_active/call_center_active_inc.php
+45 -42
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@@ -35,6 +35,12 @@ else {
exit;
}
//add multi-lingual support
require_once "app_languages.php";
foreach($text as $key => $value) {
$text[$key] = $value[$_SESSION['domain']['language']['code']];
}
//get the queue_name and set it as a variable
$queue_name = $_GET[queue_name].'@'. $_SESSION['domains'][$domain_uuid]['domain_name'];
@@ -74,7 +80,7 @@ else {
//get the call center queue, agent and tiers list
if (!$fp) {
$msg = "<div align='center'>Connection to Event Socket failed.<br /></div>";
$msg = "<div align='center'>Connection to Event Socket failed.<br /></div>";
echo "<div align='center'>\n";
echo "<table width='40%'>\n";
echo "<tr>\n";
@@ -87,21 +93,21 @@ else {
echo "</div>\n";
}
else {
//get the agent list
//show the title
echo "<table width=\"100%\" border=\"0\" cellpadding=\"6\" cellspacing=\"0\">\n";
echo " <tr>\n";
echo " <td align='left'><b>Agents</b><br />\n";
echo " List all the agents.<br />\n";
echo " <td align='left'><b>".$text['header-agents']."</b><br />\n";
echo " ".$text['description-agents']."<br />\n";
echo " </td>\n";
echo " </tr>\n";
echo "</table>\n";
echo "<br />\n";
//send the event socket command and get the response
//callcenter_config queue list tiers [queue_name] |
//callcenter_config queue list tiers [queue_name] |
$switch_cmd = 'callcenter_config queue list tiers '.$queue_name;
$event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd));
$result = str_to_named_array($event_socket_str, '|');
@@ -121,7 +127,7 @@ else {
array_multisort($tier_result, SORT_ASC);
//send the event socket command and get the response
//callcenter_config queue list agents [queue_name] [status] |
//callcenter_config queue list agents [queue_name] [status] |
$switch_cmd = 'callcenter_config queue list agents '.$queue_name;
$event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd));
$agent_result = str_to_named_array($event_socket_str, '|');
@@ -129,18 +135,17 @@ else {
//list the agents
echo "<table width='100%' border='0' cellpadding='0' cellspacing='0'>\n";
echo "<tr>\n";
echo "<th>Name</th>\n";
echo "<th>Extension</th>\n";
echo "<th>Status</th>\n";
echo "<th>State</th>\n";
//echo "<th>Offered Call</th>\n";
echo "<th>Status Change</th>\n";
echo "<th>Missed</th>\n";
echo "<th>Answered</th>\n";
echo "<th>Tier State</th>\n";
echo "<th>Tier Level</th>\n";
echo "<th>Tier Position</th>\n";
echo "<th>Options</th>\n";
echo "<th>".$text['label-name']."</th>\n";
echo "<th>".$text['label-extension']."</th>\n";
echo "<th>".$text['label-status']."</th>\n";
echo "<th>".$text['label-state']."</th>\n";
echo "<th>".$text['label-status_change']."</th>\n";
echo "<th>".$text['label-missed']."</th>\n";
echo "<th>".$text['label-answered']."</th>\n";
echo "<th>".$text['label-tier_state']."</th>\n";
echo "<th>".$text['label-tier_level']."</th>\n";
echo "<th>".$text['label-tier_position']."</th>\n";
echo "<th>".$text['label-options']."</th>\n";
echo "</tr>\n";
foreach ($tier_result as $tier_row) {
//$queue = $tier_row['queue'];
@@ -198,7 +203,6 @@ else {
echo "<td valign='top' class='".$row_style[$c]."'>".$a_exten."</td>\n";
echo "<td valign='top' class='".$row_style[$c]."'>".$status."</td>\n";
echo "<td valign='top' class='".$row_style[$c]."'>".$state."</td>\n";
//echo "<td valign='top' class='".$row_style[$c]."'>".$last_offered_call_length."</td>\n";
echo "<td valign='top' class='".$row_style[$c]."'>".$last_status_change_length."</td>\n";
echo "<td valign='top' class='".$row_style[$c]."'>".$no_answer_count."</td>\n";
echo "<td valign='top' class='".$row_style[$c]."'>".$calls_answered."</td>\n";
@@ -213,21 +217,20 @@ else {
//need to check state to so only waiting gets call, and trying/answer gets eavesdrop
if ($tier_state == "Offering" || $tier_state == "Active Inbound") {
$orig_command="{origination_caller_id_name=eavesdrop,origination_caller_id_number=".$a_exten."}user/".$_SESSION['user']['extension'][0]['user']."@".$_SESSION['domain_name']." %26eavesdrop(".$a_uuid.")";
//debug
//echo $orig_command;
//echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('Do you really want to do this?');if (confirm_response){send_cmd('call_center_exec.php?cmd=log+".$orig_command.")');}\">log_cmd</a>&nbsp;\n";
echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('Do you really want to do this?');if (confirm_response){send_cmd('call_center_exec.php?cmd=originate+".$orig_command.")');}\">eavesdrop</a>&nbsp;\n";
//echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('".$text['message-confirm']."');if (confirm_response){send_cmd('call_center_exec.php?cmd=log+".$orig_command.")');}\">log_cmd</a>&nbsp;\n";
echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('".$text['message-confirm']."');if (confirm_response){send_cmd('call_center_exec.php?cmd=originate+".$orig_command.")');}\">".$text['label-eavesdrop']."</a>&nbsp;\n";
$xfer_command = $a_uuid." -bleg ".$_SESSION['user']['extension'][0]['user']." XML ".$_SESSION['domain_name'];
//$xfer_command = $a_uuid." ".$_SESSION['user']['extension'][0]['user']." XML default";
$xfer_command = urlencode($xfer_command);
echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('Do you really want to do this?');if (confirm_response){send_cmd('call_center_exec.php?cmd=uuid_transfer+".$xfer_command."');}\">transfer</a>&nbsp;\n";
echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('".$text['message-confirm']."');if (confirm_response){send_cmd('call_center_exec.php?cmd=uuid_transfer+".$xfer_command."');}\">".$text['label-transfer']."</a>&nbsp;\n";
}
else {
$orig_call="{origination_caller_id_name=c2c-".urlencode($name).",origination_caller_id_number=".$a_exten."}user/".$_SESSION['user']['extension'][0]['user']."@".$_SESSION['domain_name']." %26bridge(user/".$a_exten."@".$_SESSION['domain_name'].")";
echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('Do you really want to do this?');if (confirm_response){send_cmd('call_center_exec.php?cmd=originate+".$orig_call.")');}\">Click to Call</a>&nbsp;\n";
echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('".$text['message-confirm']."');if (confirm_response){send_cmd('call_center_exec.php?cmd=originate+".$orig_call.")');}\">".$text['label-call']."</a>&nbsp;\n";
}
echo "</td>";
}
@@ -245,7 +248,7 @@ else {
echo "<br />\n";
echo "<br />\n";
//get the queue list
//send the event socket command and get the response
//callcenter_config queue list members [queue_name]
@@ -256,8 +259,8 @@ else {
//show the title
echo "<table width=\"100%\" border=\"0\" cellpadding=\"6\" cellspacing=\"0\">\n";
echo " <tr>\n";
echo " <td align='left'><b>".ucfirst($_GET[queue_name])." Queue</b><br />\n";
echo " Shows a list of callers in the queue.<br />\n";
echo " <td align='left'><b>".$text['label-queue'].": ".ucfirst($_GET[queue_name])."</b><br />\n";
echo " ".$text['description-queue']."<br />\n";
echo " </td>\n";
echo " </tr>\n";
echo "</table>\n";
@@ -265,15 +268,15 @@ else {
echo "<table width='100%' border='0' cellpadding='0' cellspacing='0'>\n";
echo "<tr>\n";
echo "<th>Time</th>\n";
//echo "<th>System</th>\n";
echo "<th>Name</th>\n";
echo "<th>Number</th>\n";
echo "<th>Status</th>\n";
echo "<th>".$text['label-time']."</th>\n";
//echo "<th>".$text['label-system']."</th>\n";
echo "<th>".$text['label-name']."</th>\n";
echo "<th>".$text['label-number']."</th>\n";
echo "<th>".$text['label-status']."</th>\n";
if (if_group("admin") || if_group("superadmin")) {
echo "<th>Options</th>\n";
echo "<th>".$text['label-options']."</th>\n";
}
echo "<th>Agent</th>\n";
echo "<th>".$text['label-agent']."</th>\n";
echo "</tr>\n";
$q_waiting=0;
@@ -302,7 +305,7 @@ else {
if ($state=="Trying") {$q_trying = $q_trying + 1;}
if ($state=="Waiting") {$q_waiting = $q_waiting + 1;}
if ($state=="Answered") {$q_answered = $q_answered + 1;}
$joined_seconds = time() - $joined_epoch;
$joined_length_hour = floor($joined_seconds/3600);
$joined_length_min = floor($joined_seconds/60 - ($joined_length_hour * 60));
@@ -310,7 +313,7 @@ else {
$joined_length_min = sprintf("%02d", $joined_length_min);
$joined_length_sec = sprintf("%02d", $joined_length_sec);
$joined_length = $joined_length_hour.':'.$joined_length_min.':'.$joined_length_sec;
//$system_seconds = time() - $system_epoch;
//$system_length_hour = floor($system_seconds/3600);
//$system_length_min = floor($system_seconds/60 - ($system_length_hour * 60));
@@ -318,7 +321,7 @@ else {
//$system_length_min = sprintf("%02d", $system_length_min);
//$system_length_sec = sprintf("%02d", $system_length_sec);
//$system_length = $system_length_hour.':'.$system_length_min.':'.$system_length_sec;
echo "<tr>\n";
echo "<td valign='top' class='".$row_style[$c]."'>".$joined_length."</td>\n";
//echo "<td valign='top' class='".$row_style[$c]."'>".$system_length."</td>\n";
@@ -329,13 +332,13 @@ else {
echo "<td valign='top' class='".$row_style[$c]."'>";
$q_caller_number = urlencode($caller_number);
$orig_command="{origination_caller_id_name=eavesdrop,origination_caller_id_number=".$q_caller_number."}user/".$_SESSION['user']['extension'][0]['user']."@".$_SESSION['domain_name']." %26eavesdrop(".$session_uuid.")";
$orig_command="{origination_caller_id_name=eavesdrop,origination_caller_id_number=".$q_caller_number."}user/".$_SESSION['user']['extension'][0]['user']."@".$_SESSION['domain_name']." %26eavesdrop(".$session_uuid.")";
//debug
//echo $orig_command;
//echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('Do you really want to do this?');if (confirm_response){send_cmd('call_center_exec.php?cmd=log+".$orig_command.")');}\">log_cmd</a>&nbsp;\n";
//echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('".$text['message-confirm']."');if (confirm_response){send_cmd('call_center_exec.php?cmd=log+".$orig_command.")');}\">log_cmd</a>&nbsp;\n";
echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('Do you really want to do this?');if (confirm_response){send_cmd('call_center_exec.php?cmd=originate+".$orig_command.")');}\">eavesdrop</a>&nbsp;\n";
echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('".$text['message-confirm']."');if (confirm_response){send_cmd('call_center_exec.php?cmd=originate+".$orig_command.")');}\">".$text['label-eavesdrop']."</a>&nbsp;\n";
echo "</td>";
@@ -347,7 +350,7 @@ else {
}
echo "</table>\n";
echo "</br>";
echo "<b>Total Waiting is {$q_waiting}. Total Trying is {$q_trying}. Total Answered is {$q_answered}.\n</b>";
echo "<b>".$text['label-total_waiting'].": {$q_waiting}<br>".$text['label-total_trying'].": {$q_trying}<br>".$text['label-total_answered'].": {$q_answered}\n</b>";
//add vertical spacing
echo "<br />\n";