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Update call_center_agent_status.php

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FusionPBX 2018-03-31 22:54:25 -06:00 committed by GitHub
parent 6454a049fa
commit 6ffa6e5553
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1 changed files with 49 additions and 49 deletions
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app/call_centers/call_center_agent_status.php
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@ -76,25 +76,25 @@
$sql .= "user_status = '".$row['agent_status']."' ";
$sql .= "where domain_uuid = '".$domain_uuid."' ";
$sql .= "and username = '".$row['agent_name']."' ";
//echo $sql."\n";
$prep_statement = $db->prepare(check_sql($sql));
$prep_statement->execute();
}
//set the call center status
if (!isset($row['queue_name'])) {
if ($row['agent_status'] == "Do Not Disturb") {
//set the default dnd action
$dnd_action = "add";
//set the call center status to Logged Out
$cmd = "api callcenter_config agent set status ".$row['agent_name']."@".$_SESSION['domains'][$domain_uuid]['domain_name']." 'Logged Out'";
$cmd = "api callcenter_config agent set status ".$row['agent_uuid']." 'Logged Out'";
}
else {
$cmd = "api callcenter_config agent set status ".$row['agent_name']."@".$_SESSION['domains'][$domain_uuid]['domain_name']." '".$row['agent_status']."'";
$cmd = "api callcenter_config agent set status ".$row['agent_uuid']." '".$row['agent_status']."'";
}
$response = event_socket_request($fp, $cmd);
}
//echo $cmd."\n";
//set the agent status to available and assign the agent to the queue with the tier
if (isset($row['queue_name']) && $row['agent_status'] == 'Available') {
//set the call center status
@ -102,14 +102,14 @@
//$response = event_socket_request($fp, $cmd);
//assign the agent to the queue
$cmd = "api callcenter_config tier add ".$row['queue_name']."@".$_SESSION['domain_name']." ".$row['agent_name']."@".$_SESSION['domain_name']." 1 1";
$cmd = "api callcenter_config tier add ".$row['queue_name']." ".$row['agent_uuid']." 1 1";
//echo $cmd."<br />\n";
$response = event_socket_request($fp, $cmd);
}
//un-assign the agent from the queue
if (isset($row['queue_name']) && $row['agent_status'] == 'Logged Out') {
$cmd = "api callcenter_config tier del ".$row['queue_name']."@".$_SESSION['domain_name']." ".$row['agent_name']."@".$_SESSION['domain_name'];
$cmd = "api callcenter_config tier del ".$row['queue_name']." ".$row['agent_uuid'];
//echo $cmd."<br />\n";
$response = event_socket_request($fp, $cmd);
}
@ -224,69 +224,69 @@
echo "</tr>\n";
$x = 0;
foreach($agents as $row) {
$str = "<tr>\n";
$str .= " <td valign='top' class='".$row_style[$c]."'>".$row['agent_name']."&nbsp;</td>\n";
$html = "<tr>\n";
$html .= " <td valign='top' class='".$row_style[$c]."'>".$row['agent_name']."&nbsp;</td>\n";
//$str .= " <td valign='top' class='".$row_style[$c]."'>".$row['agent_name']."&nbsp;</td>\n";
$str .= " <td valign='top' class='".$row_style[$c]."'>".$row['agent_status']."&nbsp;</td>\n";
$str .= " <td valign='top' class='".$row_style[$c]."' nowrap='nowrap'>";
$str .= " <input type='hidden' name='agents[".$x."][agent_name]' id='agent_".$x."_name' value='".$row['agent_name']."'>\n";
$str .= " <input type='hidden' name='agents[".$x."][id]' id='agent_".$x."_name' value='".$row['call_center_agent_uuid']."'>\n";
//$str .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_no_change' value='' checked='checked'>&nbsp;<label for='agent_".$x."_status_no_change'>".$text['option-no_change']."</label>&nbsp;\n";
$str .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_available' value='Available'>&nbsp;<label for='agent_".$x."_status_available'>".$text['option-available']."</label>&nbsp;\n";
$str .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_logged_out' value='Logged Out'>&nbsp;<label for='agent_".$x."_status_logged_out'>".$text['option-logged_out']."</label>&nbsp;\n";
$str .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_on_break' value='On Break'>&nbsp;<label for='agent_".$x."_status_on_break'>".$text['option-on_break']."</label>&nbsp;\n";
//$str .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_dnd' value='Do Not Disturb'><label for='agent_".$x."_status_dnd'>&nbsp;".$text['option-do_not_disturb']."</label>\n";
$str .= " </td>\n";
//$html .= " <td valign='top' class='".$row_style[$c]."'>".$row['agent_name']."&nbsp;</td>\n";
$html .= " <td valign='top' class='".$row_style[$c]."'>".$row['agent_status']."&nbsp;</td>\n";
$html .= " <td valign='top' class='".$row_style[$c]."' nowrap='nowrap'>";
$html .= " <input type='hidden' name='agents[".$x."][agent_name]' id='agent_".$x."_name' value='".$row['agent_name']."'>\n";
$html .= " <input type='hidden' name='agents[".$x."][agent_uuid]' id='agent_".$x."_uuid' value='".$row['call_center_agent_uuid']."'>\n";
//$html .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_no_change' value='' checked='checked'>&nbsp;<label for='agent_".$x."_status_no_change'>".$text['option-no_change']."</label>&nbsp;\n";
$html .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_available' value='Available'>&nbsp;<label for='agent_".$x."_status_available'>".$text['option-available']."</label>&nbsp;\n";
$html .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_logged_out' value='Logged Out'>&nbsp;<label for='agent_".$x."_status_logged_out'>".$text['option-logged_out']."</label>&nbsp;\n";
$html .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_on_break' value='On Break'>&nbsp;<label for='agent_".$x."_status_on_break'>".$text['option-on_break']."</label>&nbsp;\n";
//$html .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_dnd' value='Do Not Disturb'><label for='agent_".$x."_status_dnd'>&nbsp;".$text['option-do_not_disturb']."</label>\n";
$html .= " </td>\n";
$str .= " <td valign='top' class='".$row_style[$c]."' nowrap='nowrap'>";
$html .= " <td valign='top' class='".$row_style[$c]."' nowrap='nowrap'>";
if (is_array($row['queues']) && $per_queue_login) {
$str .= " <table width='100%' border='0' cellpadding='2' cellspacing='2'>\n";
$str .= " <tr>\n";
$str .= " <th>".$text['label-agent']."</th>\n";
$str .= " <th width='100'>".$text['label-status']."</th>\n";
$str .= " <th>".$text['label-options']."</th>\n";
$str .= " </tr>\n";
$html .= " <table width='100%' border='0' cellpadding='2' cellspacing='2'>\n";
$html .= " <tr>\n";
$html .= " <th>".$text['label-agent']."</th>\n";
$html .= " <th width='100'>".$text['label-status']."</th>\n";
$html .= " <th>".$text['label-options']."</th>\n";
$html .= " </tr>\n";
foreach ($row['queues'] as $queue) {
$x++;
$str .= " <tr>\n";
$str .= " <td valign='top' class='".$row_style[$c]."'>\n";
$str .= " ".$queue['queue_name']."\n";
$str .= " </td>\n";
$html .= " <tr>\n";
$html .= " <td valign='top' class='".$row_style[$c]."'>\n";
$html .= " ".$queue['queue_name']."\n";
$html .= " </td>\n";
$str .= " <td valign='top' class='".$row_style[$c]."'>\n";
$html .= " <td valign='top' class='".$row_style[$c]."'>\n";
//.$row[queue_status]."&nbsp;
if ($queue['queue_status'] == "Available") {
$str .= " ".$text['option-available']."\n";
$html .= " ".$text['option-available']."\n";
}
if ($queue['queue_status'] == "Logged Out") {
$str .= " ".$text['option-logged_out']."\n";
$html .= " ".$text['option-logged_out']."\n";
}
$str .= " </td>\n";
$html .= " </td>\n";
$str .= " <td valign='middle' class='".$row_style[$c]."' nowrap='nowrap'>";
$str .= " <input type='hidden' name='agents[".$x."][queue_name]' id='agent_".$x."_name' value='".$queue['queue_name']."'>\n";
$str .= " <input type='hidden' name='agents[".$x."][agent_name]' id='agent_".$x."_name' value='".$row['agent_name']."'>\n";
$str .= " <input type='hidden' name='agents[".$x."][id]' id='agent_".$x."_queue_uuid' value='".$agent['call_center_queue_uuid']."'>\n";
$str .= " <input type='hidden' name='agents[".$x."][id]' id='agent_".$x."_agent_uuid' value='".$agent['call_center_agent_uuid']."'>\n";
//$str .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_no_change' value='' checked='checked'>&nbsp;<label for='agent_".$x."_status_no_change'>".$text['option-no_change']."</label>&nbsp;\n";
$str .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_available' value='Available'>&nbsp;<label for='agent_".$x."_status_available'>".$text['option-available']."</label>&nbsp;\n";
$str .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_logged_out' value='Logged Out'>&nbsp;<label for='agent_".$x."_status_logged_out'>".$text['option-logged_out']."</label>&nbsp;\n";
$str .= " </td>\n";
$str .= " </tr>\n";
$html .= " <td valign='middle' class='".$row_style[$c]."' nowrap='nowrap'>";
$html .= " <input type='hidden' name='agents[".$x."][queue_name]' id='agent_".$x."_name' value='".$queue['queue_name']."'>\n";
$html .= " <input type='hidden' name='agents[".$x."][agent_name]' id='agent_".$x."_name' value='".$row['agent_name']."'>\n";
$html .= " <input type='hidden' name='agents[".$x."][queue_uuid]' id='agent_".$x."_queue_uuid' value='".$agent['call_center_queue_uuid']."'>\n";
$html .= " <input type='hidden' name='agents[".$x."][agent_uuid]' id='agent_".$x."_agent_uuid' value='".$agent['call_center_agent_uuid']."'>\n";
//$html .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_no_change' value='' checked='checked'>&nbsp;<label for='agent_".$x."_status_no_change'>".$text['option-no_change']."</label>&nbsp;\n";
$html .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_available' value='Available'>&nbsp;<label for='agent_".$x."_status_available'>".$text['option-available']."</label>&nbsp;\n";
$html .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_logged_out' value='Logged Out'>&nbsp;<label for='agent_".$x."_status_logged_out'>".$text['option-logged_out']."</label>&nbsp;\n";
$html .= " </td>\n";
$html .= " </tr>\n";
}
$str .= " </table>\n";
$html .= " </table>\n";
}
$str .= " </td>\n";
$str .= "</tr>\n";
$html .= " </td>\n";
$html .= "</tr>\n";
if (count($_SESSION['domains']) > 1) {
if ($row['domain_name'] == $_SESSION['domain_name']) {
echo $str;
echo $html;
if ($c==0) { $c=1; } else { $c=0; }
}
}
else {
echo $str;
echo $html;
if ($c==0) { $c=1; } else { $c=0; }
}
$x++;