Call Center XML Handler now generates XML correctly.

This commit is contained in:
Mark Crane
2015-03-11 19:28:18 +00:00
parent d9ab12eb5c
commit 700f27d89f
@@ -25,251 +25,272 @@
-- POSSIBILITY OF SUCH DAMAGE. -- POSSIBILITY OF SUCH DAMAGE.
--get the cache --get the cache
hostname = trim(api:execute("switchname", "")); hostname = trim(api:execute("switchname", ""));
if (trim(api:execute("module_exists", "mod_memcache")) == "true") then if (trim(api:execute("module_exists", "mod_memcache")) == "true") then
XML_STRING = trim(api:execute("memcache", "get configuration:callcenter.conf:" .. hostname)); XML_STRING = trim(api:execute("memcache", "get configuration:callcenter.conf:" .. hostname));
else else
XML_STRING = "-ERR NOT FOUND"; XML_STRING = "-ERR NOT FOUND";
end end
--set the cache --set the cache
if (XML_STRING == "-ERR NOT FOUND") or (XML_STRING == "-ERR CONNECTION FAILURE") then if (XML_STRING == "-ERR NOT FOUND") or (XML_STRING == "-ERR CONNECTION FAILURE") then
--connect to the database --connect to the database
dofile(scripts_dir.."/resources/functions/database_handle.lua"); dofile(scripts_dir.."/resources/functions/database_handle.lua");
dbh = database_handle('system'); dbh = database_handle('system');
--exits the script if we didn't connect properly --exits the script if we didn't connect properly
assert(dbh:connected()); assert(dbh:connected());
--get the domain_uuid --get the variables
if (domain_uuid == nil) then dsn = trim(api:execute("global_getvar", "dsn"));
--get the domain_uuid
if (domain_name ~= nil) then
sql = "SELECT domain_uuid FROM v_domains ";
sql = sql .. "WHERE domain_name = '" .. domain_name .."' ";
if (debug["sql"]) then
freeswitch.consoleLog("notice", "[xml_handler] SQL: " .. sql .. "\n");
end
status = dbh:query(sql, function(rows)
domain_uuid = rows["domain_uuid"];
end);
end
end
--get the variables --start the xml array
dsn = trim(api:execute("global_getvar", "dsn")); local xml = {}
table.insert(xml, [[<?xml version="1.0" encoding="UTF-8" standalone="no"?>]]);
table.insert(xml, [[<document type="freeswitch/xml">]]);
table.insert(xml, [[ <section name="configuration">]]);
table.insert(xml, [[ <configuration name="callcenter.conf" description="Call Center">]]);
table.insert(xml, [[ <settings>]]);
if (string.len(dsn) > 0) then
table.insert(xml, [[ <param name="odbc-dsn" value="]]..database["switch"]..[["/>]]);
end
--table.insert(xml, [[ <param name="dbname" value="/usr/local/freeswitch/db/call_center.db"/>]]);
table.insert(xml, [[ </settings>]]);
--start the xml array --write the queues
local xml = {} table.insert(xml, [[ <queues>]]);
table.insert(xml, [[<?xml version="1.0" encoding="UTF-8" standalone="no"?>]]); sql = "select * from v_call_center_queues as q, v_domains as d ";
table.insert(xml, [[<document type="freeswitch/xml">]]); sql = sql .. "where d.domain_uuid = q.domain_uuid; ";
table.insert(xml, [[ <section name="configuration">]]); if (debug["sql"]) then
table.insert(xml, [[ <configuration name="callcenter.conf" description="Call Center">]]); freeswitch.consoleLog("notice", "[xml_handler] SQL: " .. sql .. "\n");
table.insert(xml, [[ <settings>]]); end
if (string.len(dsn) > 0) then x = 0;
table.insert(xml, [[ <param name="odbc-dsn" value="]]..database["switch"]..[["/>]]); dbh:query(sql, function(row)
end --set as variables
--table.insert(xml, [[ <param name="dbname" value="/usr/local/freeswitch/db/call_center.db"/>]]); domain_uuid = row.domain_uuid;
table.insert(xml, [[ </settings>]]); domain_name = row.domain_name;
queue_name = row.queue_name;
queue_extension = row.queue_extension;
queue_strategy = row.queue_strategy;
queue_moh_sound = row.queue_moh_sound;
queue_record_template = row.queue_record_template;
queue_time_base_score = row.queue_time_base_score;
queue_max_wait_time = row.queue_max_wait_time;
queue_max_wait_time_with_no_agent = row.queue_max_wait_time_with_no_agent;
queue_tier_rules_apply = row.queue_tier_rules_apply;
queue_tier_rule_wait_second = row.queue_tier_rule_wait_second;
queue_tier_rule_wait_multiply_level = row.queue_tier_rule_wait_multiply_level;
queue_tier_rule_no_agent_no_wait = row.queue_tier_rule_no_agent_no_wait;
queue_discard_abandoned_after = row.queue_discard_abandoned_after;
queue_abandoned_resume_allowed = row.queue_abandoned_resume_allowed;
queue_announce_sound = row.queue_announce_sound;
queue_announce_frequency = row.queue_announce_frequency;
queue_description = row.queue_description;
--write the queues table.insert(xml, [[ <queue name="]]..queue_name..[[@]]..domain_name..[[">]]);
table.insert(xml, [[ <queues>]]); table.insert(xml, [[ <param name="strategy" value="]]..queue_strategy..[["/>]]);
sql = "select * from v_call_center_queues "; if (string.len(queue_moh_sound) == 0) then
if (debug["sql"]) then table.insert(xml, [[ <param name="moh-sound" value=local_stream://default"/>]]);
freeswitch.consoleLog("notice", "[xml_handler] SQL: " .. sql .. "\n"); else
end if (string.sub(queue_moh_sound, 0, 15) == 'local_stream://') then
x = 0; table.insert(xml, [[ <param name="moh-sound" value="]]..queue_moh_sound..[["/>]]);
dbh:query(sql, function(row) elseif (string.sub(queue_moh_sound, 0, 2) == '${' and string.sub(queue_moh_sound, -5) == 'ring}') then
--set as variables table.insert(xml, [[ <param name="moh-sound" value="tone_stream://]]..queue_moh_sound..[[;loops=-1"/>]]);
queue_name = row.queue_name; else
queue_extension = row.queue_extension; table.insert(xml, [[ <param name="moh-sound" value="]]..queue_moh_sound..[["/>]]);
queue_strategy = row.queue_strategy; end
queue_moh_sound = row.queue_moh_sound; end
queue_record_template = row.queue_record_template; if (queue_record_template ~= nil) then
queue_time_base_score = row.queue_time_base_score; table.insert(xml, [[ <param name="record-template" value="]]..queue_record_template..[["/>]]);
queue_max_wait_time = row.queue_max_wait_time; end
queue_max_wait_time_with_no_agent = row.queue_max_wait_time_with_no_agent; if (queue_time_base_score ~= nil) then
queue_tier_rules_apply = row.queue_tier_rules_apply; table.insert(xml, [[ <param name="time-base-score" value="]]..queue_time_base_score..[["/>]]);
queue_tier_rule_wait_second = row.queue_tier_rule_wait_second; end
queue_tier_rule_wait_multiply_level = row.queue_tier_rule_wait_multiply_level; if (queue_max_wait_time_with_no_agent ~= nil) then
queue_tier_rule_no_agent_no_wait = row.queue_tier_rule_no_agent_no_wait; table.insert(xml, [[ <param name="max-wait-time" value="]]..queue_max_wait_time..[["/>]]);
queue_discard_abandoned_after = row.queue_discard_abandoned_after; end
queue_abandoned_resume_allowed = row.queue_abandoned_resume_allowed; if (queue_max_wait_time_with_no_agent ~= nil) then
queue_announce_sound = row.queue_announce_sound; table.insert(xml, [[ <param name="max-wait-time-with-no-agent" value="]]..queue_max_wait_time_with_no_agent..[["/>]]);
queue_announce_frequency = row.queue_announce_frequency; end
queue_description = row.queue_description; if (queue_max_wait_time_with_no_agent_time_reached ~= nil) then
table.insert(xml, [[ <param name="max-wait-time-with-no-agent-time-reached" value="]]..queue_max_wait_time_with_no_agent_time_reached..[["/>]]);
end
if (queue_tier_rules_apply ~= nil) then
table.insert(xml, [[ <param name="tier-rules-apply" value="]]..queue_tier_rules_apply..[["/>]]);
end
if (queue_tier_rule_wait_second ~= nil) then
table.insert(xml, [[ <param name="tier-rule-wait-second" value="]]..queue_tier_rule_wait_second..[["/>]]);
end
if (queue_tier_rule_wait_multiply_level ~= nil) then
table.insert(xml, [[ <param name="tier-rule-wait-multiply-level" value="]]..queue_tier_rule_wait_multiply_level..[["/>]]);
end
if (queue_tier_rule_no_agent_no_wait ~= nil) then
table.insert(xml, [[ <param name="tier-rule-no-agent-no-wait" value="]]..queue_tier_rule_no_agent_no_wait..[["/>]]);
end
if (queue_discard_abandoned_after ~= nil) then
table.insert(xml, [[ <param name="discard-abandoned-after" value="]]..queue_discard_abandoned_after..[["/>]]);
end
if (queue_abandoned_resume_allowed ~= nil) then
table.insert(xml, [[ <param name="abandoned-resume-allowed" value="]]..queue_abandoned_resume_allowed..[["/>]]);
end
if (queue_announce_sound ~= nil) then
table.insert(xml, [[ <param name="announce-sound" value="]]..queue_announce_sound..[["/>]]);
end
if (queue_announce_frequency ~= nil) then
table.insert(xml, [[ <param name="announce-frequency" value="]]..queue_announce_frequency..[["/>]]);
end
table.insert(xml, [[ </queue>]]);
table.insert(xml, [[ <queue name="]]..queue_name..[[@]]..domain_name..[[">]]); --increment the value of x
table.insert(xml, [[ <param name="strategy" value="]]..queue_strategy..[[">]]); x = x + 1;
if (string.len(queue_moh_sound) == 0) then end)
table.insert(xml, [[ <param name="moh-sound" value=local_stream://default">]]); table.insert(xml, [[ </queues>]]);
else
if (string.sub(queue_moh_sound, 0, 15) == 'local_stream://') then
table.insert(xml, [[ <param name=""moh-sound" value="]]..queue_moh_sound..[[">]]);
elseif (string.sub(queue_moh_sound, 0, 2) == '${' and string.sub(queue_moh_sound, -5) == 'ring}') then
table.insert(xml, [[ <param name=""moh-sound" value=tone_stream://"]]..queue_moh_sound..[[";loops=-1>]]);
else
table.insert(xml, [[ <param name=""moh-sound" value="]]..queue_moh_sound..[[">]]);
end
end
if (string.len(queue_record_template) > 0) then
table.insert(xml, [[ <param name="record-templat" value="]]..queue_record_template..[[">]]);
end
table.insert(xml, [[ <param name="time-base-score" value="]]..queue_time_base_score..[[">]]);
table.insert(xml, [[ <param name="max-wait-time" value="]]..queue_max_wait_time..[[">]]);
table.insert(xml, [[ <param name="max-wait-time-with-no-agent" value="]]..queue_max_wait_time_with_no_agent..[[">]]);
table.insert(xml, [[ <param name="max-wait-time-with-no-agent-time-reached" value="]]..queue_max_wait_time_with_no_agent_time_reached..[[">]]);
table.insert(xml, [[ <param name="tier-rules-apply" value="]]..queue_tier_rules_apply..[[">]]);
table.insert(xml, [[ <param name="tier-rule-wait-second" value="]]..queue_tier_rule_wait_second..[[">]]);
table.insert(xml, [[ <param name="tier-rule-wait-multiply-level" value="]]..queue_tier_rule_wait_multiply_level..[[">]]);
table.insert(xml, [[ <param name="tier-rule-no-agent-no-wait" value="]]..queue_tier_rule_no_agent_no_wait..[[">]]);
table.insert(xml, [[ <param name="discard-abandoned-after" value="]]..queue_discard_abandoned_after..[[">]]);
table.insert(xml, [[ <param name="abandoned-resume-allowed" value="]]..queue_abandoned_resume_allowed..[[">]]);
table.insert(xml, [[ <param name="announce-sound" value="]]..queue_announce_sound..[[">]]);
table.insert(xml, [[ <param name="announce-frequency" value="]]..queue_announce_frequency..[[">]]);
table.insert(xml, [[ </queue>]]);
--increment the value of x --get the agents
x = x + 1; table.insert(xml, [[ <agents>]]);
end) sql = "select * from v_call_center_agents ";
table.insert(xml, [[ </queues>]]); if (debug["sql"]) then
freeswitch.consoleLog("notice", "[xml_handler] SQL: " .. sql .. "\n");
end
x = 0;
dbh:query(sql, function(row)
--get the values from the database and set as variables
agent_name = row.agent_name;
agent_type = row.agent_type;
agent_call_timeout = row.agent_call_timeout;
agent_contact = row.agent_contact;
agent_status = row.agent_status;
agent_no_answer_delay_time = row.agent_no_answer_delay_time;
agent_max_no_answer = row.agent_max_no_answer;
agent_wrap_up_time = row.agent_wrap_up_time;
agent_reject_delay_time = row.agent_reject_delay_time;
agent_busy_delay_time = row.agent_busy_delay_time;
--get the agents --get and then set the complete agent_contact with the call_timeout and when necessary confirm
table.insert(xml, [[ <agents>]]); --confirm = "group_confirm_file=custom/press_1_to_accept_this_call.wav,group_confirm_key=1";
sql = "select * from v_call_center_agents "; --if you change this variable also change app/call_center/call_center_agent_edit.php
if (debug["sql"]) then confirm = "group_confirm_file=custom/press_1_to_accept_this_call.wav,group_confirm_key=1,group_confirm_read_timeout=2000,leg_timeout="..agent_call_timeout;
freeswitch.consoleLog("notice", "[xml_handler] SQL: " .. sql .. "\n"); if (string.find(agent_contact, '}') == nil) then
end --not found
x = 0; if (string.find(agent_contact, 'sofia/gateway') == nil) then
dbh:query(sql, function(row) --add the call_timeout
--get the values from the database and set as variables agent_contact = "{call_timeout="..agent_call_timeout.."}"..agent_contact;
agent_name = row.agent_name; else
agent_type = row.agent_type; --add the call_timeout and confirm
agent_call_timeout = row.agent_call_timeout; tmp_pos = string.find(agent_contact, "}");
agent_contact = row.agent_contact; tmp_first = string.sub(agent_contact, 0, tmp_pos);
agent_status = row.agent_status; tmp_last = string.sub(agent_contact, tmp_pos);
agent_no_answer_delay_time = row.agent_no_answer_delay_time; agent_contact = tmp_first..',call_timeout='..agent_call_timeout..tmp_last;
agent_max_no_answer = row.agent_max_no_answer; agent_contact = "{"..confirm..",call_timeout="..agent_call_timeout.."}"..agent_contact;
agent_wrap_up_time = row.agent_wrap_up_time; end
agent_reject_delay_time = row.agent_reject_delay_time; else
agent_busy_delay_time = row.agent_busy_delay_time; --found
if (string.find(agent_contact, 'sofia/gateway') == nil) then
--not found
if (string.find(agent_contact, 'call_timeout') == nil) then
--add the call_timeout
pos = string.find(agent_contact, "}");
first = string.sub(agent_contact, 0, pos);
last = string.sub(agent_contact, tmp_pos);
agent_contact = first..[[,call_timeout=]]..agent_call_timeout..last;
else
--the string has the call timeout
agent_contact = agent_contact;
end
else
--found
pos = string.find(agent_contact, "}");
first = string.sub(agent_contact, 0, pos);
last = string.sub(agent_contact, pos);
if (stristr(agent_contact, 'call_timeout') == FALSE) then
--add the call_timeout and confirm
agent_contact = first..','..confirm..',call_timeout='..agent_call_timeout..last;
else
--add confirm
agent_contact = tmp_first..','..confirm..tmp_last;
end
end
end
--get and then set the complete agent_contact with the call_timeout and when necessary confirm --build the xml string
--confirm = "group_confirm_file=custom/press_1_to_accept_this_call.wav,group_confirm_key=1"; table.insert(xml, [[ <agent ]]);
--if you change this variable also change app/call_center/call_center_agent_edit.php table.insert(xml, [[ name="]]..agent_name..[[@]]..domain_name..[[" ]]);
confirm = "group_confirm_file=custom/press_1_to_accept_this_call.wav,group_confirm_key=1,group_confirm_read_timeout=2000,leg_timeout="..agent_call_timeout; table.insert(xml, [[ type="]]..agent_type..[[" ]]);
if (string.find(agent_contact, '}') == nil) then table.insert(xml, [[ contact="]]..agent_contact..[[" ]]);
--not found table.insert(xml, [[ status="]]..agent_status..[[" ]]);
if (string.find(agent_contact, 'sofia/gateway') == nil) then if (agent_no_answer_delay_time ~= nil) then
--add the call_timeout table.insert(xml, [[ no-answer-delay-time="]]..agent_no_answer_delay_time..[[" ]]);
agent_contact = "{call_timeout="..agent_call_timeout.."}"..agent_contact; end
else if (agent_max_no_answer ~= nil) then
--add the call_timeout and confirm table.insert(xml, [[ max-no-answer="]]..agent_max_no_answer..[[" ]]);
tmp_pos = string.find(agent_contact, "}"); end
tmp_first = string.sub(agent_contact, 0, tmp_pos); if (agent_wrap_up_time ~= nil) then
tmp_last = string.sub(agent_contact, tmp_pos); table.insert(xml, [[ wrap-up-time="]]..agent_wrap_up_time..[[" ]]);
agent_contact = tmp_first..',call_timeout='..agent_call_timeout..tmp_last; end
agent_contact = "{"..confirm..",call_timeout="..agent_call_timeout.."}"..agent_contact; if (agent_reject_delay_time ~= nil) then
end table.insert(xml, [[ reject-delay-time="]]..agent_reject_delay_time..[[" ]]);
else end
--found if (agent_busy_delay_time ~= nil) then
if (string.find(agent_contact, 'sofia/gateway') == nil) then table.insert(xml, [[ busy-delay-time="]]..agent_busy_delay_time..[[" ]]);
--not found end
if (string.find(agent_contact, 'call_timeout') == nil) then table.insert(xml, [[ />]]);
--add the call_timeout end)
pos = string.find(agent_contact, "}"); table.insert(xml, [[ </agents>]]);
first = string.sub(agent_contact, 0, pos);
last = string.sub(agent_contact, tmp_pos);
agent_contact = first..[[,call_timeout=]]..agent_call_timeout..last;
else
--the string has the call timeout
agent_contact = agent_contact;
end
else
--found
pos = string.find(agent_contact, "}");
first = string.sub(agent_contact, 0, pos);
last = string.sub(agent_contact, pos);
if (stristr(agent_contact, 'call_timeout') == FALSE) then
--add the call_timeout and confirm
agent_contact = first..','..confirm..',call_timeout='..agent_call_timeout..last;
else
--add confirm
agent_contact = tmp_first..','..confirm..tmp_last;
end
end
end
--build the xml string --get the tiers
table.insert(xml, [[ <agent ]]); sql = "select * from v_call_center_tiers ";
table.insert(xml, [[name="]]..agent_name..[[@]]..domain_name..[[" ]]); if (debug["sql"]) then
table.insert(xml, [[type="]]..agent_type..[[" ]]); freeswitch.consoleLog("notice", "[xml_handler] SQL: " .. sql .. "\n");
table.insert(xml, [[contact="]]..agent_contact..[[" ]]); end
table.insert(xml, [[status="]]..agent_status..[[" ]]); table.insert(xml, [[ <tiers>]]);
table.insert(xml, [[no-answer-delay-time="]]..agent_no_answer_delay_time..[[" ]]); dbh:query(sql, function(row)
table.insert(xml, [[max-no-answer="]]..agent_max_no_answer..[[" ]]); --get the values from the database and set as variables
table.insert(xml, [[wrap-up-time="]]..agent_wrap_up_time..[[" ]]); agent_name = row.agent_name;
table.insert(xml, [[reject-delay-time="]]..agent_reject_delay_time..[[" ]]); queue_name = row.queue_name;
table.insert(xml, [[busy-delay-time="]]..agent_busy_delay_time..[[" ]]); tier_level = row.tier_level;
table.insert(xml, [[/>]]); tier_position = row.tier_position;
end) --build the xml
table.insert(xml, [[ </agents>]]); table.insert(xml, [[ <tier ]]);
table.insert(xml, [[ agent="]]..agent_name..[[@]]..domain_name..[[" ]]);
table.insert(xml, [[ queue="]]..queue_name..[[@]]..domain_name..[[" ]]);
table.insert(xml, [[ level="]]..tier_level..[[" ]]);
table.insert(xml, [[ position="]]..tier_position..[[" ]]);
table.insert(xml, [[ />]]);
end)
table.insert(xml, [[ </tiers>]]);
--get the tiers --close the extension tag if it was left open
sql = "select * from v_call_center_tiers "; table.insert(xml, [[ </configuration>]]);
if (debug["sql"]) then table.insert(xml, [[ </section>]]);
freeswitch.consoleLog("notice", "[xml_handler] SQL: " .. sql .. "\n"); table.insert(xml, [[</document>]]);
end XML_STRING = table.concat(xml, "\n");
table.insert(xml, [[ <tiers>]]); if (debug["xml_string"]) then
dbh:query(sql, function(row) freeswitch.consoleLog("notice", "[xml_handler] XML_STRING: " .. XML_STRING .. "\n");
--get the values from the database and set as variables end
agent_name = row.agent_name;
queue_name = row.queue_name;
tier_level = row.tier_level;
tier_position = row.tier_position;
--build the xml
table.insert(xml, [[ <tier ]]);
table.insert(xml, [[agent="]]..agent_name..[[@]]..domain_name..[[" ]]);
table.insert(xml, [[queue="]]..queue_name..[[@]]..domain_name..[[" ]]);
table.insert(xml, [[level="]]..tier_level..[[" ]]);
table.insert(xml, [[position="]]..tier_position..[[" ]]);
table.insert(xml, [[/>]]);
end)
table.insert(xml, [[ </tiers>]]);
--close the extension tag if it was left open --close the database connection
table.insert(xml, [[ </configuration>]]); dbh:release();
table.insert(xml, [[ </section>]]); freeswitch.consoleLog("notice", "thing is:"..api:execute("eval ${dsn}"));
table.insert(xml, [[</document>]]); --set the cache
XML_STRING = table.concat(xml, "\n"); result = trim(api:execute("memcache", "set configuration:callcenter.conf:" .. hostname .." '"..XML_STRING:gsub("'", "&#39;").."' ".."expire['callcenter.conf']"));
if (debug["xml_string"]) then
freeswitch.consoleLog("notice", "[xml_handler] XML_STRING: " .. XML_STRING .. "\n");
end
--close the database connection --send the xml to the console
dbh:release(); if (debug["xml_string"]) then
freeswitch.consoleLog("notice", "thing is:"..api:execute("eval ${dsn}")); local file = assert(io.open("/tmp/callcenter.conf.xml", "w"));
--set the cache file:write(XML_STRING);
result = trim(api:execute("memcache", "set configuration:callcenter.conf:" .. hostname .." '"..XML_STRING:gsub("'", "&#39;").."' ".."expire['callcenter.conf']")); file:close();
end
--send the xml to the console --send to the console
if (debug["xml_string"]) then if (debug["cache"]) then
local file = assert(io.open("/tmp/callcenter.conf.xml", "w")); freeswitch.consoleLog("notice", "[xml_handler] configuration:callcenter.conf:" .. hostname .." source: database\n");
file:write(XML_STRING); end
file:close(); else
end --replace the &#39 back to a single quote
XML_STRING = XML_STRING:gsub("&#39;", "'");
--send to the console --send to the console
if (debug["cache"]) then if (debug["cache"]) then
freeswitch.consoleLog("notice", "[xml_handler] configuration:callcenter.conf:" .. hostname .." source: database\n"); freeswitch.consoleLog("notice", "[xml_handler] configuration:callcenter.conf source: memcache\n");
end end
else end --if XML_STRING
--replace the &#39 back to a single quote
XML_STRING = XML_STRING:gsub("&#39;", "'");
--send to the console
if (debug["cache"]) then
freeswitch.consoleLog("notice", "[xml_handler] configuration:callcenter.conf source: memcache\n");
end
end --if XML_STRING