Update CDR Stats application. (#2704)
* Update CDR Stats application. Fix. Number of calls always calculate only for all domain. Fix. Number of missed calls ignores any search parameters and use only `inbound` filter. Fix. Calls duration for days use only domain filter and do not use any other filters. Add. Limit setting for number of hours to calculate statistic. Add. When timestamp set then calculate statistic only for this period. * Fix. Calculate `Calls per minute` Fix. Prevent divide `0/0` when calculate `ALOC` * Fix. `Hours` have to be integer type.
This commit is contained in:
Alexey Melnichuk
committed by
FusionPBX
FusionPBX
parent
0fecdec093
commit
74454b738f
@@ -130,6 +130,11 @@ else {
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if(permission_exists('xml_cdr_b_leg')){
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$leg = check_str($_REQUEST["leg"]);
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}
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$show_all = permission_exists('xml_cdr_all') && ($_REQUEST['showall'] == 'true');
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}
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else {
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$show_all = permission_exists('xml_cdr_all') && ($_GET['showall'] == 'true');
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$direction = 'inbound';
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}
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//if we do not see b-leg then use only a-leg to generate statistics
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@@ -138,6 +143,9 @@ else {
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}
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//build the sql where string
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if (!$show_all) {
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$sql_where_ands[] = "domain_uuid = '".$_SESSION['domain_uuid']."'";
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}
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if ($missed == true) {
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$sql_where_ands[] = "billsec = '0'";
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}
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@@ -162,21 +170,15 @@ else {
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$sql_where_ands[] = "destination_number like '".$mod_destination_number."'";
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}
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if (strlen($context) > 0) { $sql_where_ands[] = "context like '%".$context."%'"; }
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/* if (strlen($start_stamp_begin) > 0 && strlen($start_stamp_end) > 0) { $sql_where_ands[] = "start_stamp BETWEEN '".$start_stamp_begin.":00.000' AND '".$start_stamp_end.":59.999'"; }
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else {
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if (strlen($start_stamp_begin) > 0) { $sql_where_ands[] = "start_stamp >= '".$start_stamp_begin.":00.000'"; }
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if (strlen($start_stamp_end) > 0) { $sql_where_ands[] = "start_stamp <= '".$start_stamp_end.":59.999'"; }
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}
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*/ if (strlen($answer_stamp_begin) > 0 && strlen($answer_stamp_end) > 0) { $sql_where_ands[] = "answer_stamp BETWEEN '".$answer_stamp_begin.":00.000' AND '".$answer_stamp_end.":59.999'"; }
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else {
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if (strlen($answer_stamp_begin) > 0) { $sql_where_ands[] = "answer_stamp >= '".$answer_stamp_begin.":00.000'"; }
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if (strlen($answer_stamp_end) > 0) { $sql_where_ands[] = "answer_stamp <= '".$answer_stamp_end.":59.999'"; }
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}
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// if (strlen($start_stamp_begin) > 0 && strlen($start_stamp_end) > 0) { $sql_where_ands[] = "start_stamp BETWEEN '".$start_stamp_begin.":00.000' AND '".$start_stamp_end.":59.999'"; }
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// else if (strlen($start_stamp_begin) > 0) { $sql_where_ands[] = "start_stamp >= '".$start_stamp_begin.":00.000'"; }
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// else if (strlen($start_stamp_end) > 0) { $sql_where_ands[] = "start_stamp <= '".$start_stamp_end.":59.999'"; }
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if (strlen($answer_stamp_begin) > 0 && strlen($answer_stamp_end) > 0) { $sql_where_ands[] = "answer_stamp BETWEEN '".$answer_stamp_begin.":00.000' AND '".$answer_stamp_end.":59.999'"; }
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else if (strlen($answer_stamp_begin) > 0) { $sql_where_ands[] = "answer_stamp >= '".$answer_stamp_begin.":00.000'"; }
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else if (strlen($answer_stamp_end) > 0) { $sql_where_ands[] = "answer_stamp <= '".$answer_stamp_end.":59.999'"; }
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if (strlen($end_stamp_begin) > 0 && strlen($end_stamp_end) > 0) { $sql_where_ands[] = "end_stamp BETWEEN '".$end_stamp_begin.":00.000' AND '".$end_stamp_end.":59.999'"; }
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else {
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if (strlen($end_stamp_begin) > 0) { $sql_where_ands[] = "end_stamp >= '".$end_stamp_begin.":00.000'"; }
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if (strlen($end_stamp_end) > 0) { $sql_where_ands[] = "end_stamp <= '".$end_stamp_end.":59.999'"; }
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}
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else if (strlen($end_stamp_begin) > 0) { $sql_where_ands[] = "end_stamp >= '".$end_stamp_begin.":00.000'"; }
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else if (strlen($end_stamp_end) > 0) { $sql_where_ands[] = "end_stamp <= '".$end_stamp_end.":59.999'"; }
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if (strlen($duration) > 0) { $sql_where_ands[] = "duration like '%".$duration."%'"; }
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if (strlen($billsec) > 0) { $sql_where_ands[] = "billsec like '%".$billsec."%'"; }
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if (strlen($hangup_cause) > 0) { $sql_where_ands[] = "hangup_cause like '%".$hangup_cause."%'"; }
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@@ -233,7 +235,7 @@ else {
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// concatenate the 'ands's array, add to where clause
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if (sizeof($sql_where_ands) > 0) {
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$sql_where = " where ".implode(" and ", $sql_where_ands)." and ";
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$sql_where = " where ".implode(" and ", $sql_where_ands)." and ";
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}
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//calculate the seconds in different time frames
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@@ -245,15 +247,7 @@ else {
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//get the call volume between a start end end time in seconds
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function get_call_volume_between($start, $end, $where) {
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global $db;
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if (strlen($where) == 0) {
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if ($_GET['showall'] && permission_exists('xml_cdr_all')) {
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$where = "where ";
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}
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else {
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$where = "where domain_uuid = '".$_SESSION['domain_uuid']."' and ";
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}
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}
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$sql = "select count(*) as count from v_xml_cdr ";
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$sql = "select count(*) as count, sum(billsec) as seconds from v_xml_cdr ";
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$sql .= $where;
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$sql .= " start_epoch BETWEEN ".$start." AND ".$end." ";
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@@ -262,170 +256,96 @@ else {
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$result = $prep_statement->fetchAll(PDO::FETCH_ASSOC);
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unset ($prep_statement, $sql);
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if (count($result) > 0) {
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foreach($result as $row) {
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return $row['count'];
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foreach ($result as $row) {
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return array(
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'volume' => $row['count'], 'seconds' => $row['seconds'],
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);
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}
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}
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else {
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return false;
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}
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unset($prep_statement, $result, $sql);
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return false;
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}
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//get the call time in seconds between the start and end time in seconds
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function get_call_seconds_between($start, $end, $where) {
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global $db;
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if (strlen($where) == 0) {
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if ($_GET['showall'] && permission_exists('xml_cdr_all')) {
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$where = "where ";
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}
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else {
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$where = "where domain_uuid = '".$_SESSION['domain_uuid']."' and ";
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}
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}
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$sql = "select sum(billsec) as seconds from v_xml_cdr ";
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$sql .= $where;
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$sql .= " start_epoch BETWEEN ".$start." AND ".$end." ";
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$prep_statement = $db->prepare(check_sql($sql));
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$prep_statement->execute();
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$result = $prep_statement->fetchAll(PDO::FETCH_ASSOC);
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unset ($prep_statement, $sql);
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if (count($result) > 0) {
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foreach($result as $row) {
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$result = $row['seconds'];
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if (strlen($result) == 0) {
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return 0;
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}
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else {
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return $row['seconds'];
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}
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}
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function append_stats(&$stats, $hours, $start_epoch, $stop_epoch){
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global $db, $sql_where, $missed;
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$i = count($stats);
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$stats[$i]['hours'] = $hours;
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$stats[$i]['start_stamp'] = date('Y-m-d h:n:s', $start_epoch);
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$stats[$i]['stop_stamp'] = date('Y-m-d h:n:s', $stop_epoch);
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$stats[$i]['start_epoch'] = $start_epoch;
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$stats[$i]['stop_epoch'] = $stop_epoch;
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$stat_range = get_call_volume_between($stats[$i]['start_epoch'], $stats[$i]['stop_epoch'], $sql_where);
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$stats[$i]['volume'] = $stat_range ? $stat_range['volume'] : 0;
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$stats[$i]['seconds'] = $stat_range ? $stat_range['seconds'] : 0;
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$stats[$i]['minutes'] = $stats[$i]['seconds'] / 60;
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$stats[$i]['avg_sec'] = ($stats[$i]['volume']==0) ? 0 : $stats[$i]['seconds'] / $stats[$i]['volume'];
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if($missed) {
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// we select only missed calls at first plase. so there no reasons to select it again.
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$stats[$i]['missed'] = $stats[$i]['volume'];
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}
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else {
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return false;
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$where = $sql_where . "billsec = '0' and ";
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$stat_range = get_call_volume_between($stats[$i]['start_epoch'], $stats[$i]['stop_epoch'], $where);
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$stats[$i]['missed'] = $stat_range ? $stat_range['volume'] : 0;
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}
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unset($prep_statement, $result, $sql);
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$delta_min = ($stop_epoch - $start_epoch) / 60;
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$success_volume = ($stats[$i]['volume']==0) ? 0 : ($stats[$i]['volume'] - $stats[$i]['missed']);
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// Calls per minute
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$stats[$i]['avg_min'] = $success_volume / $delta_min;
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//answer / seizure ratio
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$stats[$i]['asr'] = ($stats[$i]['volume']==0) ? 0 : ($success_volume / $stats[$i]['volume'] * 100);
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//average length of call
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$stats[$i]['aloc'] = ($success_volume==0) ? 0 : $stats[$i]['minutes'] / $success_volume;
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}
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//$call_seconds_1st_hour = get_call_seconds_between(3600, 0);
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//if (strlen($call_seconds_1st_hour) == 0) { $call_seconds_1st_hour = 0; }
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if (strlen(check_str($_GET['start_stamp_begin'])) > 0 && strlen(check_str($_GET['start_stamp_end'])) > 0 ) {
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$start_date = new DateTime(check_str($_GET['start_stamp_begin']));
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$end_date = new DateTime(check_str($_GET['start_stamp_end']));
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$time = $end_date->getTimestamp();
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$time = $time - $time % 3600;
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$hours = ($end_date->getTimestamp() - $start_date->getTimestamp()) / 3600;
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$hours = floor(($end_date->getTimestamp() - $start_date->getTimestamp()) / 3600);
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} else {
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//round down to the nearest hour
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$time = time() - time() % 3600;
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$hours = 23;
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}
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//call info hour by hour
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for ($i = 0; $i <= $hours; $i++) {
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$start_epoch = $time - 3600*$i;
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$stop_epoch = $start_epoch + 3600;
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$stats[$i]['hours'] = $i + 1;
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$stats[$i]['start_stamp'] = date('Y-m-d h:n:s', $start_epoch);
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$stats[$i]['stop_stamp'] = date('Y-m-d h:n:s', $stop_epoch);
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$stats[$i]['start_epoch'] = $start_epoch;
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$stats[$i]['stop_epoch'] = $stop_epoch;
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$stats[$i]['volume'] = get_call_volume_between($stats[$i]['start_epoch'], $stats[$i]['stop_epoch'], $sql_where);
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$stats[$i]['seconds'] = get_call_seconds_between($stats[$i]['start_epoch'], $stats[$i]['stop_epoch'], $sql_where);
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$stats[$i]['minutes'] = $stats[$i]['seconds'] / 60;
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$stats[$i]['avg_sec'] = ($stats[$i]['volume']==0) ? 0 : $stats[$i]['seconds'] / $stats[$i]['volume'];
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$stats[$i]['avg_min'] = (($stats[$i]['volume']==0) ? 0 : $stats[$i]['volume'] - $stats[$i]['missed']) / 60;
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//answer / seizure ratio
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if ($_GET['showall'] && permission_exists('xml_cdr_all')) {
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$where = "where ";
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} else {
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$where = "where domain_uuid = '".$_SESSION['domain_uuid']."' and ";
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if (isset($_SESSION['cdr']['stat_hours_limit']['numeric'])) {
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$limit = $_SESSION['cdr']['stat_hours_limit']['numeric'] - 1;
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if ($hours > $limit) {
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$hours = $limit;
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}
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$where .= " billsec = '0' and ";
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$where .= " direction = 'inbound' and ";
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$stats[$i]['missed'] = get_call_volume_between($stats[$i]['start_epoch'], $stats[$i]['stop_epoch'], $where);
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$stats[$i]['asr'] = ($stats[$i]['volume']==0) ? 0 : (($stats[$i]['volume'] - $stats[$i]['missed']) / ($stats[$i]['volume']) * 100);
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//average length of call
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$stats[$i]['aloc'] = ($stats[$i]['volume']==0) ? 0 : $stats[$i]['minutes'] / ($stats[$i]['volume'] - $stats[$i]['missed']);
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unset($limit);
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}
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//call info for a day
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$i = $hours+1;
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$start_epoch = time() - $seconds_day;
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$stop_epoch = time();
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$stats[$i]['hours'] = 24;
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$stats[$i]['start_stamp'] = date('Y-m-d h:n:s', $start_epoch);
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$stats[$i]['stop_stamp'] = date('Y-m-d h:n:s', $stop_epoch);
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$stats[$i]['start_epoch'] = $start_epoch;
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$stats[$i]['stop_epoch'] = $stop_epoch;
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$stats[$i]['volume'] = get_call_volume_between($stats[$i]['start_epoch'], $stats[$i]['stop_epoch'], $sql_where);
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$stats[$i]['seconds'] = get_call_seconds_between($stats[$i]['start_epoch'], $stats[$i]['stop_epoch'], '');
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$stats[$i]['minutes'] = $stats[$i]['seconds'] / 60;
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$stats[$i]['avg_sec'] = ($stats[$i]['volume']==0) ? 0 : $stats[$i]['seconds'] / $stats[$i]['volume'];
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$stats[$i]['avg_min'] = ($stats[$i]['volume'] - $stats[$i]['missed']) / (60*24);
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if ($_GET['showall'] && permission_exists('xml_cdr_all')) {
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$where = "where ";
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} else {
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$where = "where domain_uuid = '".$_SESSION['domain_uuid']."' and ";
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}
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$where .= " billsec = '0' and ";
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$where .= " direction = 'inbound' and ";
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$stats[$i]['missed'] = get_call_volume_between($stats[$i]['start_epoch'], $stats[$i]['stop_epoch'], $where);
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$stats[$i]['asr'] = ($stats[$i]['volume']==0) ? 0 :(($stats[$i]['volume'] - $stats[$i]['missed']) / ($stats[$i]['volume']) * 100);
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$stats[$i]['aloc'] = ($stats[$i]['volume']==0) ? 0 :$stats[$i]['minutes'] / ($stats[$i]['volume'] - $stats[$i]['missed']);
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$i++;
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$stats = array();
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//call info for a week
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$start_epoch = time() - $seconds_week;
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$stop_epoch = time();
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$stats[$i]['hours'] = 24 * 7;
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$stats[$i]['start_stamp'] = date('Y-m-d h:n:s', $start_epoch);
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$stats[$i]['stop_stamp'] = date('Y-m-d h:n:s', $stop_epoch);
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$stats[$i]['start_epoch'] = $start_epoch;
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$stats[$i]['stop_epoch'] = $stop_epoch;
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$stats[$i]['volume'] = get_call_volume_between($stats[$i]['start_epoch'], $stats[$i]['stop_epoch'], $sql_where);
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$stats[$i]['seconds'] = get_call_seconds_between($stats[$i]['start_epoch'], $stats[$i]['stop_epoch'], '');
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$stats[$i]['minutes'] = $stats[$i]['seconds'] / 60;
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$stats[$i]['avg_sec'] = ($stats[$i]['volume']==0) ? 0 :$stats[$i]['seconds'] / $stats[$i]['volume'];
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$stats[$i]['avg_min'] = ($stats[$i]['volume']==0) ? 0 :($stats[$i]['volume'] - $stats[$i]['missed']) / (60*24*7);
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if ($_GET['showall'] && permission_exists('xml_cdr_all')) {
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$where = "where ";
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} else {
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$where = "where domain_uuid = '".$_SESSION['domain_uuid']."' and ";
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//call info hour by hour for last n hours
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for ($i = $hours; $i >= 0 ; $i--) {
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$start_epoch = $time - 3600 * $i;
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$stop_epoch = $start_epoch + 3600;
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append_stats($stats, 1, $start_epoch, $stop_epoch);
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}
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$where .= " billsec = '0' and ";
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$where .= " direction = 'inbound' and ";
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$stats[$i]['missed'] = get_call_volume_between($stats[$i]['start_epoch'], $stats[$i]['stop_epoch'], $where);
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$stats[$i]['asr'] = ($stats[$i]['volume']==0) ? 0 :(($stats[$i]['volume'] - $stats[$i]['missed']) / ($stats[$i]['volume']) * 100);
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$stats[$i]['aloc'] = ($stats[$i]['volume']==0) ? 0 :$stats[$i]['minutes'] / ($stats[$i]['volume'] - $stats[$i]['missed']);
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$i++;
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//call info for a month
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$start_epoch = time() - $seconds_month;
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$stop_epoch = time();
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$stats[$i]['hours'] = 24 * 30;
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$stats[$i]['start_stamp'] = date('Y-m-d h:n:s', $start_epoch);
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$stats[$i]['stop_stamp'] = date('Y-m-d h:n:s', $stop_epoch);
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$stats[$i]['start_epoch'] = $start_epoch;
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$stats[$i]['stop_epoch'] = $stop_epoch;
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$stats[$i]['volume'] = get_call_volume_between($stats[$i]['start_epoch'], $stats[$i]['stop_epoch'], $sql_where);
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$stats[$i]['seconds'] = get_call_seconds_between($stats[$i]['start_epoch'], $stats[$i]['stop_epoch'], '');
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$stats[$i]['minutes'] = $stats[$i]['seconds'] / 60;
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$stats[$i]['avg_sec'] = ($stats[$i]['volume']==0) ? 0 :$stats[$i]['seconds'] / $stats[$i]['volume'];
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$stats[$i]['avg_min'] = ($stats[$i]['volume'] - $stats[$i]['missed']) / (60*24*30);
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if ($_GET['showall'] && permission_exists('xml_cdr_all')) {
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$where = "where ";
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} else {
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$where = "where domain_uuid = '".$_SESSION['domain_uuid']."' and ";
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//call info for entire period
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if (strlen(check_str($_GET['start_stamp_begin'])) > 0 && strlen(check_str($_GET['start_stamp_end'])) > 0 ) {
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$start_epoch = new DateTime(check_str($_GET['start_stamp_begin']));
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$stop_epoch = new DateTime(check_str($_GET['start_stamp_end']));
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$days = $start_epoch->diff($stop_epoch)->d;
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append_stats($stats, 24 * $days, $start_epoch->getTimestamp(), $stop_epoch->getTimestamp() );
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}
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else {
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$stop_epoch = time();
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append_stats($stats, 24, $stop_epoch - $seconds_day, $stop_epoch );
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append_stats($stats, 24 * 7, $stop_epoch - $seconds_week, $stop_epoch );
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append_stats($stats, 24 * 30, $stop_epoch - $seconds_month, $stop_epoch );
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}
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$where .= " billsec = '0' and ";
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$where .= " direction = 'inbound' and ";
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$stats[$i]['missed'] = get_call_volume_between($stats[$i]['start_epoch'], $stats[$i]['stop_epoch'], $where);
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$stats[$i]['asr'] = ($stats[$i]['volume']==0) ? 0 :(($stats[$i]['volume'] - $stats[$i]['missed']) / ($stats[$i]['volume']) * 100);
|
||||
$stats[$i]['aloc'] =($stats[$i]['volume']==0) ? 0 : $stats[$i]['minutes'] / ($stats[$i]['volume'] - $stats[$i]['missed']);
|
||||
$i++;
|
||||
|
||||
//show the graph
|
||||
|
||||
@@ -471,4 +391,4 @@ else {
|
||||
if ($x == $hours) { break; }
|
||||
$x++;
|
||||
}
|
||||
?>
|
||||
?>
|
||||
Reference in New Issue
Block a user