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Destination Summary update Total Calls 

Purpose of  total calls is count calls to the destination number. This means calls from the server to the call center agent should be excluded.
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FusionPBX 2024-01-09 00:22:53 -07:00 committed by GitHub
parent e45904649b
commit 776334844b
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1 changed files with 3 additions and 3 deletions
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6
app/destinations/resources/classes/destinations.php
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@ -190,10 +190,10 @@ if (!class_exists('destinations')) {
$x = 0;
foreach ($config_list as &$config_path) {
try {
include($config_path);
include($config_path);
}
catch (Exception $e) {
//echo 'Caught exception: ', $e->getMessage(), "\n";
//echo 'Caught exception: ', $e->getMessage(), "\n";
}
$x++;
}
@ -1167,6 +1167,7 @@ if (!class_exists('destinations')) {
$sql .= "count(*) \n";
$sql .= "filter ( \n";
$sql .= " where caller_destination in (d.destination_number, concat(d.destination_prefix, d.destination_number), concat('+', d.destination_prefix, d.destination_number)) \n";
$sql .= " and (cc_side is null or cc_side <> 'agent') \n"; //include regular calls and call center calls while excluding calls directly to agents
$sql .= ") \n";
$sql .= "as total_calls, \n";
@ -1238,7 +1239,6 @@ if (!class_exists('destinations')) {
if (!(!empty($_GET['show']) && $_GET['show'] === 'all' && permission_exists('destination_summary_all'))) {
$parameters['domain_uuid'] = $this->domain_uuid;
}
$database = new database;
$summary = $database->select($sql, $parameters, 'all');
unset($parameters);