http://tinypic.com/view.php?pic=5t35&s=6 Rearranged the page. Added Click to Call, and transfer/eavesdrop to agents table.
This commit is contained in:
James Rose
parent
815dd7ec87
commit
7db96747c9
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@ -22,6 +22,7 @@
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Contributor(s):
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Mark J Crane <markjcrane@fusionpbx.com>
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James Rose <james.o.rose@gmail.com>
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*/
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include "root.php";
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require_once "includes/require.php";
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@ -86,6 +87,165 @@ else {
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echo "</div>\n";
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}
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else {
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//get the agent list
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//show the title
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echo "<table width=\"100%\" border=\"0\" cellpadding=\"6\" cellspacing=\"0\">\n";
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echo " <tr>\n";
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echo " <td align='left'><b>Agents</b><br />\n";
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echo " List all the agents.<br />\n";
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echo " </td>\n";
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echo " </tr>\n";
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echo "</table>\n";
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echo "<br />\n";
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//send the event socket command and get the response
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//callcenter_config queue list tiers [queue_name] |
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$switch_cmd = 'callcenter_config queue list tiers '.$queue_name;
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$event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd));
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$result = str_to_named_array($event_socket_str, '|');
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//prepare the result for array_multisort
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$x = 0;
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foreach ($result as $row) {
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$tier_result[$x]['level'] = $row['level'];
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$tier_result[$x]['position'] = $row['position'];
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$tier_result[$x]['agent'] = $row['agent'];
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$tier_result[$x]['state'] = trim($row['state']);
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$tier_result[$x]['queue'] = $row['queue'];
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$x++;
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}
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//sort the array //SORT_ASC, SORT_DESC, SORT_REGULAR, SORT_NUMERIC, SORT_STRING
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array_multisort($tier_result, SORT_ASC);
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//send the event socket command and get the response
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//callcenter_config queue list agents [queue_name] [status] |
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$switch_cmd = 'callcenter_config queue list agents '.$queue_name;
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$event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd));
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$agent_result = str_to_named_array($event_socket_str, '|');
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//list the agents
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echo "<table width='100%' border='0' cellpadding='0' cellspacing='0'>\n";
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echo "<tr>\n";
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echo "<th>Name</th>\n";
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echo "<th>Extension</th>\n";
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echo "<th>Status</th>\n";
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echo "<th>State</th>\n";
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//echo "<th>Offered Call</th>\n";
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echo "<th>Status Change</th>\n";
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echo "<th>Missed</th>\n";
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echo "<th>Answered</th>\n";
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echo "<th>Tier State</th>\n";
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echo "<th>Tier Level</th>\n";
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echo "<th>Tier Position</th>\n";
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echo "<th>Options</th>\n";
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echo "</tr>\n";
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foreach ($tier_result as $tier_row) {
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//$queue = $tier_row['queue'];
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//$queue = str_replace('@'.$_SESSION['domain_name'], '', $queue);
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$agent = $tier_row['agent'];
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//$agent = str_replace('@'.$_SESSION['domain_name'], '', $agent);
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$tier_state = $tier_row['state'];
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$tier_level = $tier_row['level'];
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$tier_position = $tier_row['position'];
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foreach ($agent_result as $agent_row) {
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if ($tier_row['agent'] == $agent_row['name']) {
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$name = $agent_row['name'];
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$name = str_replace('@'.$_SESSION['domain_name'], '', $name);
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//$system = $agent_row['system'];
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$a_uuid = $agent_row['uuid'];
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//$type = $agent_row['type'];
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$contact = $agent_row['contact'];
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$a_exten = preg_replace("/user\//", "", $contact);
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$a_exten = preg_replace("/@.*/", "", $a_exten);
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$a_exten = preg_replace("/{.*}/", "", $a_exten);
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$status = $agent_row['status'];
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$state = $agent_row['state'];
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$max_no_answer = $agent_row['max_no_answer'];
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$wrap_up_time = $agent_row['wrap_up_time'];
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$reject_delay_time = $agent_row['reject_delay_time'];
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$busy_delay_time = $agent_row['busy_delay_time'];
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$last_bridge_start = $agent_row['last_bridge_start'];
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$last_bridge_end = $agent_row['last_bridge_end'];
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//$last_offered_call = $agent_row['last_offered_call'];
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$last_status_change = $agent_row['last_status_change'];
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$no_answer_count = $agent_row['no_answer_count'];
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$calls_answered = $agent_row['calls_answered'];
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$talk_time = $agent_row['talk_time'];
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$ready_time = $agent_row['ready_time'];
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$last_offered_call_seconds = time() - $last_offered_call;
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$last_offered_call_length_hour = floor($last_offered_call_seconds/3600);
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$last_offered_call_length_min = floor($last_offered_call_seconds/60 - ($last_offered_call_length_hour * 60));
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$last_offered_call_length_sec = $last_offered_call_seconds - (($last_offered_call_length_hour * 3600) + ($last_offered_call_length_min * 60));
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$last_offered_call_length_min = sprintf("%02d", $last_offered_call_length_min);
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$last_offered_call_length_sec = sprintf("%02d", $last_offered_call_length_sec);
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$last_offered_call_length = $last_offered_call_length_hour.':'.$last_offered_call_length_min.':'.$last_offered_call_length_sec;
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$last_status_change_seconds = time() - $last_status_change;
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$last_status_change_length_hour = floor($last_status_change_seconds/3600);
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$last_status_change_length_min = floor($last_status_change_seconds/60 - ($last_status_change_length_hour * 60));
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$last_status_change_length_sec = $last_status_change_seconds - (($last_status_change_length_hour * 3600) + ($last_status_change_length_min * 60));
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$last_status_change_length_min = sprintf("%02d", $last_status_change_length_min);
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$last_status_change_length_sec = sprintf("%02d", $last_status_change_length_sec);
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$last_status_change_length = $last_status_change_length_hour.':'.$last_status_change_length_min.':'.$last_status_change_length_sec;
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echo "<tr>\n";
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echo "<td valign='top' class='".$row_style[$c]."'>".$name."</td>\n";
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echo "<td valign='top' class='".$row_style[$c]."'>".$a_exten."</td>\n";
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echo "<td valign='top' class='".$row_style[$c]."'>".$status."</td>\n";
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echo "<td valign='top' class='".$row_style[$c]."'>".$state."</td>\n";
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//echo "<td valign='top' class='".$row_style[$c]."'>".$last_offered_call_length."</td>\n";
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echo "<td valign='top' class='".$row_style[$c]."'>".$last_status_change_length."</td>\n";
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echo "<td valign='top' class='".$row_style[$c]."'>".$no_answer_count."</td>\n";
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echo "<td valign='top' class='".$row_style[$c]."'>".$calls_answered."</td>\n";
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echo "<td valign='top' class='".$row_style[$c]."'>".$tier_state."</td>\n";
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echo "<td valign='top' class='".$row_style[$c]."'>".$tier_level."</td>\n";
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echo "<td valign='top' class='".$row_style[$c]."'>".$tier_position."</td>\n";
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if (if_group("admin") || if_group("superadmin")) {
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echo "<td valign='top' class='".$row_style[$c]."'>";
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//need to check state to so only waiting gets call, and trying/answer gets eavesdrop
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if ($tier_state == "Offering" || $tier_state == "Active Inbound") {
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$orig_command="{origination_caller_id_name=eavesdrop,origination_caller_id_number=".$a_exten."}user/".$_SESSION['user']['extension'][0]['user']."@".$_SESSION['domain_name']." %26eavesdrop(".$a_uuid.")";
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//debug
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//echo $orig_command;
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//echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('Do you really want to do this?');if (confirm_response){send_cmd('v_call_center_exec.php?cmd=log+".$orig_command.")');}\">log_cmd</a> \n";
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echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('Do you really want to do this?');if (confirm_response){send_cmd('v_call_center_exec.php?cmd=originate+".$orig_command.")');}\">eavesdrop</a> \n";
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$xfer_command = $a_uuid." -bleg ".$_SESSION['user']['extension'][0]['user']." XML ".$_SESSION['domain_name'];
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//$xfer_command = $a_uuid." ".$_SESSION['user']['extension'][0]['user']." XML default";
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$xfer_command = urlencode($xfer_command);
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echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('Do you really want to do this?');if (confirm_response){send_cmd('v_call_center_exec.php?cmd=uuid_transfer+".$xfer_command."');}\">transfer</a> \n";
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}
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else {
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$orig_call="{origination_caller_id_name=c2c-".urlencode($name).",origination_caller_id_number=".$a_exten."}user/".$_SESSION['user']['extension'][0]['user']."@".$_SESSION['domain_name']." %26bridge(user/".$a_exten."@".$_SESSION['domain_name'].")";
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echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('Do you really want to do this?');if (confirm_response){send_cmd('v_call_center_exec.php?cmd=originate+".$orig_call.")');}\">Click to Call</a> \n";
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}
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echo "</td>";
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}
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}
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}
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echo "</tr>\n";
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if ($c==0) { $c=1; } else { $c=0; }
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}
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echo "</table>\n\n";
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echo "</br>";
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//add vertical spacing
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echo "<br />\n";
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echo "<br />\n";
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echo "<br />\n";
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//get the queue list
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//send the event socket command and get the response
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//callcenter_config queue list members [queue_name]
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@ -186,138 +346,14 @@ else {
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} //end if uuid_exists
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}
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echo "</table>\n";
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echo "</br>";
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echo "<b>Total Waiting is {$q_waiting}. Total Trying is {$q_trying}. Total Answered is {$q_answered}.\n</b>";
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//add vertical spacing
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echo "<br />\n";
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echo "<br />\n";
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echo "<br />\n";
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//get the agent list
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//show the title
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echo "<table width=\"100%\" border=\"0\" cellpadding=\"6\" cellspacing=\"0\">\n";
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echo " <tr>\n";
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echo " <td align='left'><b>Agents</b><br />\n";
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echo " List all the agents.<br />\n";
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echo " </td>\n";
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echo " </tr>\n";
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echo "</table>\n";
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echo "<br />\n";
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//send the event socket command and get the response
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//callcenter_config queue list tiers [queue_name] |
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$switch_cmd = 'callcenter_config queue list tiers '.$queue_name;
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$event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd));
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$result = str_to_named_array($event_socket_str, '|');
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//prepare the result for array_multisort
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$x = 0;
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foreach ($result as $row) {
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$tier_result[$x]['level'] = $row['level'];
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$tier_result[$x]['position'] = $row['position'];
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$tier_result[$x]['agent'] = $row['agent'];
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$tier_result[$x]['state'] = trim($row['state']);
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$tier_result[$x]['queue'] = $row['queue'];
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$x++;
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}
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//sort the array //SORT_ASC, SORT_DESC, SORT_REGULAR, SORT_NUMERIC, SORT_STRING
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array_multisort($tier_result, SORT_ASC);
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//send the event socket command and get the response
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//callcenter_config queue list agents [queue_name] [status] |
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$switch_cmd = 'callcenter_config queue list agents '.$queue_name;
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$event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd));
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$agent_result = str_to_named_array($event_socket_str, '|');
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//list the agents
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echo "<table width='100%' border='0' cellpadding='0' cellspacing='0'>\n";
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echo "<tr>\n";
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echo "<th>Name</th>\n";
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echo "<th>Contact</th>\n";
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echo "<th>Status</th>\n";
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echo "<th>State</th>\n";
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//echo "<th>Offered Call</th>\n";
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echo "<th>Status Change</th>\n";
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echo "<th>Missed</th>\n";
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echo "<th>Answered</th>\n";
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echo "<th>Tier State</th>\n";
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echo "<th>Tier Level</th>\n";
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echo "<th>Tier Position</th>\n";
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echo "</tr>\n";
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foreach ($tier_result as $tier_row) {
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//$queue = $tier_row['queue'];
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//$queue = str_replace('@'.$_SESSION['domain_name'], '', $queue);
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$agent = $tier_row['agent'];
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//$agent = str_replace('@'.$_SESSION['domain_name'], '', $agent);
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$tier_state = $tier_row['state'];
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$tier_level = $tier_row['level'];
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$tier_position = $tier_row['position'];
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foreach ($agent_result as $agent_row) {
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if ($tier_row['agent'] == $agent_row['name']) {
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$name = $agent_row['name'];
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$name = str_replace('@'.$_SESSION['domain_name'], '', $name);
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//$system = $agent_row['system'];
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//$uuid = $agent_row['uuid'];
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//$type = $agent_row['type'];
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$contact = $agent_row['contact'];
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$status = $agent_row['status'];
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$state = $agent_row['state'];
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$max_no_answer = $agent_row['max_no_answer'];
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$wrap_up_time = $agent_row['wrap_up_time'];
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$reject_delay_time = $agent_row['reject_delay_time'];
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$busy_delay_time = $agent_row['busy_delay_time'];
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$last_bridge_start = $agent_row['last_bridge_start'];
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$last_bridge_end = $agent_row['last_bridge_end'];
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//$last_offered_call = $agent_row['last_offered_call'];
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$last_status_change = $agent_row['last_status_change'];
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$no_answer_count = $agent_row['no_answer_count'];
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$calls_answered = $agent_row['calls_answered'];
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$talk_time = $agent_row['talk_time'];
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$ready_time = $agent_row['ready_time'];
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$last_offered_call_seconds = time() - $last_offered_call;
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$last_offered_call_length_hour = floor($last_offered_call_seconds/3600);
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$last_offered_call_length_min = floor($last_offered_call_seconds/60 - ($last_offered_call_length_hour * 60));
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$last_offered_call_length_sec = $last_offered_call_seconds - (($last_offered_call_length_hour * 3600) + ($last_offered_call_length_min * 60));
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$last_offered_call_length_min = sprintf("%02d", $last_offered_call_length_min);
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$last_offered_call_length_sec = sprintf("%02d", $last_offered_call_length_sec);
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$last_offered_call_length = $last_offered_call_length_hour.':'.$last_offered_call_length_min.':'.$last_offered_call_length_sec;
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$last_status_change_seconds = time() - $last_status_change;
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$last_status_change_length_hour = floor($last_status_change_seconds/3600);
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$last_status_change_length_min = floor($last_status_change_seconds/60 - ($last_status_change_length_hour * 60));
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$last_status_change_length_sec = $last_status_change_seconds - (($last_status_change_length_hour * 3600) + ($last_status_change_length_min * 60));
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$last_status_change_length_min = sprintf("%02d", $last_status_change_length_min);
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$last_status_change_length_sec = sprintf("%02d", $last_status_change_length_sec);
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$last_status_change_length = $last_status_change_length_hour.':'.$last_status_change_length_min.':'.$last_status_change_length_sec;
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echo "<tr>\n";
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echo "<td valign='top' class='".$row_style[$c]."'>".$name."</td>\n";
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echo "<td valign='top' class='".$row_style[$c]."'>".$contact."</td>\n";
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echo "<td valign='top' class='".$row_style[$c]."'>".$status."</td>\n";
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echo "<td valign='top' class='".$row_style[$c]."'>".$state."</td>\n";
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//echo "<td valign='top' class='".$row_style[$c]."'>".$last_offered_call_length."</td>\n";
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echo "<td valign='top' class='".$row_style[$c]."'>".$last_status_change_length."</td>\n";
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echo "<td valign='top' class='".$row_style[$c]."'>".$no_answer_count."</td>\n";
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echo "<td valign='top' class='".$row_style[$c]."'>".$calls_answered."</td>\n";
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echo "<td valign='top' class='".$row_style[$c]."'>".$tier_state."</td>\n";
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echo "<td valign='top' class='".$row_style[$c]."'>".$tier_level."</td>\n";
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echo "<td valign='top' class='".$row_style[$c]."'>".$tier_position."</td>\n";
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}
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}
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echo "</tr>\n";
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if ($c==0) { $c=1; } else { $c=0; }
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}
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echo "</table>\n\n";
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echo "</br>";
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echo "<b>Total Waiting is {$q_waiting}. Total Trying is {$q_trying}. Total Answered is {$q_answered}.\n</b>";
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//add vertical spacing
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echo "<br />\n";
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echo "<br />\n";
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echo "<br />\n";
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}
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?>
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@ -52,6 +52,10 @@ else {
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//authorized;
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} elseif (stristr($switch_cmd, 'eavesdrop') == true) {
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//authorized;
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} elseif (stristr($switch_cmd, 'bridge') == true) {
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//authorized;
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} elseif (stristr($switch_cmd, 'uuid_transfer') == true) {
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//authorized;
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} else {
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//not found. this command is not authorized
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echo "access denied";
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