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Fix dashboard widget for agent status management (#5993) 

* Fix dashboard widget for agent status management

This needed to be updated for the ext@domain call center naming change.

* Add support for On-Break and remove user_status and agent_status syncing
This commit is contained in:
Andrew Querol 2021-07-30 00:47:09 -05:00 committed by GitHub
parent 00f121701f
commit 832549a32e
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1 changed files with 24 additions and 26 deletions
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50
app/call_centers/call_center_agent_dashboard.php
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@ -54,35 +54,32 @@
if (count($_POST) > 0) { if (count($_POST) > 0) {
foreach ($_POST['agents'] as $row) { foreach ($_POST['agents'] as $row) {
if (strlen($row['agent_status']) > 0) { if (strlen($row['agent_status']) > 0) {
//agent set status //agent set status
if ($fp) { if ($fp) {
//set the user_status // update the database
$sql = "update v_users set "; $array['call_center_agents'][0]['call_center_agent_uuid'] = $row['id'];
$sql .= "user_status = :user_status "; $array['call_center_agents'][0]['domain_uuid'] = $_SESSION['user']['domain_uuid'];
$sql .= "where domain_uuid = :domain_uuid "; $array['call_center_agents'][0]['agent_status'] = $row['agent_status'];
$sql .= "and username = :username "; $database = new database;
$parameters['user_status'] = $row['agent_status']; $database->app_name = 'call_centers_dashboard';
$parameters['domain_uuid'] = $_SESSION['domain_uuid']; $database->app_uuid = '95788e50-9500-079e-2807-fd530b0ea370';
$parameters['username'] = $row['agent_name']; $database->save($array);
//set the call center status
$cmd = "api callcenter_config agent set status ".$row['id']." '".$row['agent_status']."'";
$response = event_socket_request($fp, $cmd);
//set the agent status to available and assign the agent to the queue with the tier //set the agent status to available and assign the agent to the queue with the tier
if ($row['agent_status'] == 'Available') { if ($row['agent_status'] == 'Available') {
//set the call center status
//$cmd = "api callcenter_config agent set status ".$row['agent_name']."@".$_SESSION['domain_name']." '".$row['agent_status']."'";
//$response = event_socket_request($fp, $cmd);
//assign the agent to the queue //assign the agent to the queue
$cmd = "api callcenter_config tier add ".$row['queue_name']."@".$_SESSION['domain_name']." ".$row['agent_name']."@".$_SESSION['domain_name']." 1 1"; $cmd = "api callcenter_config tier add ".$row['queue_extension']."@".$_SESSION['domain_name']." ".$row['id']." 1 1";
$response = event_socket_request($fp, $cmd); $response = event_socket_request($fp, $cmd);
} }
//un-assign the agent from the queue //un-assign the agent from the queue
if ($row['agent_status'] == 'Logged Out') { if ($row['agent_status'] == 'Logged Out') {
$cmd = "api callcenter_config tier del ".$row['queue_name']."@".$_SESSION['domain_name']." ".$row['agent_name']."@".$_SESSION['domain_name']; $cmd = "api callcenter_config tier del ".$row['queue_extension']."@".$_SESSION['domain_name']." ".$row['id'];
$response = event_socket_request($fp, $cmd); $response = event_socket_request($fp, $cmd);
} }
usleep(200); usleep(200);
unset($parameters); unset($parameters);
} }
@ -105,7 +102,7 @@
//get the call center queues from the database //get the call center queues from the database
$sql = "select * from v_call_center_queues "; $sql = "select * from v_call_center_queues ";
$sql .= "where domain_uuid = :domain_uuid "; $sql .= "where domain_uuid = :domain_uuid ";
$sql .= "order by queue_name asc "; $sql .= "order by queue_extension asc ";
$parameters['domain_uuid'] = $_SESSION['domain_uuid']; $parameters['domain_uuid'] = $_SESSION['domain_uuid'];
$database = new database; $database = new database;
$call_center_queues = $database->select($sql, $parameters, 'all'); $call_center_queues = $database->select($sql, $parameters, 'all');
@ -115,11 +112,14 @@
//get the agents from the database //get the agents from the database
$sql = "select * from v_call_center_agents "; $sql = "select * from v_call_center_agents ";
$sql .= "where user_uuid = :user_uuid "; $sql .= "where user_uuid = :user_uuid ";
$sql .= "and domain_uuid = :domain_uuid "; $sql .= "and domain_uuid = :domain_uuid";
$parameters['user_uuid'] = $_SESSION['user_uuid']; $parameters['user_uuid'] = $_SESSION['user_uuid'];
$parameters['domain_uuid'] = $_SESSION['domain_uuid']; $parameters['domain_uuid'] = $_SESSION['domain_uuid'];
$database = new database; $database = new database;
$agent = $database->select($sql, $parameters, 'all'); $agents = $database->select($sql, $parameters, 'all');
if (count($agents) > 0) {
$agent = $agents[0];
}
unset($sql, $parameters); unset($sql, $parameters);
//update the queue status //update the queue status
@ -127,11 +127,8 @@
foreach ($call_center_queues as $queue) { foreach ($call_center_queues as $queue) {
$call_center_queues[$x]['queue_status'] = 'Logged Out'; $call_center_queues[$x]['queue_status'] = 'Logged Out';
foreach ($call_center_tiers as $tier) { foreach ($call_center_tiers as $tier) {
if ( if ($queue['queue_extension'] .'@'. $_SESSION['user']['domain_name'] == $tier['queue'] && $agent['call_center_agent_uuid'] == $tier['agent']) {
$queue['queue_name'] .'@'. $_SESSION['domain_name'] == $tier['queue'] $call_center_queues[$x]['queue_status'] = $agent['agent_status'];
&& $agent['agent_name'] .'@'. $_SESSION['domain_name'] == $tier['agent']
) {
$call_center_queues[$x]['queue_status'] = 'Available';
} }
} }
$x++; $x++;
@ -194,11 +191,12 @@
// } // }
// echo " </td>\n"; // echo " </td>\n";
echo " <td class='no-wrap right'>\n"; echo " <td class='no-wrap right'>\n";
echo " <input type='hidden' name='agents[".$x."][queue_name]' value='".escape($row['queue_name'])."'>\n"; echo " <input type='hidden' name='agents[".$x."][queue_extension]' value='".escape($row['queue_extension'])."'>\n";
echo " <input type='hidden' name='agents[".$x."][agent_name]' value='".escape($agent['agent_name'])."'>\n"; echo " <input type='hidden' name='agents[".$x."][agent_name]' value='".escape($agent['agent_name'])."'>\n";
echo " <input type='hidden' name='agents[".$x."][id]' value='".escape($agent['call_center_agent_uuid'])."'>\n"; echo " <input type='hidden' name='agents[".$x."][id]' value='".escape($agent['call_center_agent_uuid'])."'>\n";
echo " <label style='margin: 0; cursor: pointer; margin-right: 10px;'><input type='radio' name='agents[".$x."][agent_status]' value='Available' ".($row['queue_status'] == 'Available' ? "checked='checked'" : null).">&nbsp;".$text['option-available']."</label>\n"; echo " <label style='margin: 0; cursor: pointer; margin-right: 10px;'><input type='radio' name='agents[".$x."][agent_status]' value='Available' ".($row['queue_status'] == 'Available' ? "checked='checked'" : null).">&nbsp;".$text['option-available']."</label>\n";
echo " <label style='margin: 0; cursor: pointer;'><input type='radio' name='agents[".$x."][agent_status]' value='Logged Out' ".($row['queue_status'] == 'Logged Out' ? "checked='checked'" : null).">&nbsp;".$text['option-logged_out']."</label>\n"; echo " <label style='margin: 0; cursor: pointer; margin-right: 10px;'><input type='radio' name='agents[".$x."][agent_status]' value='Logged Out' ".($row['queue_status'] == 'Logged Out' ? "checked='checked'" : null).">&nbsp;".$text['option-logged_out']."</label>\n";
echo " <label style='margin: 0; cursor: pointer;'><input type='radio' name='agents[".$x."][agent_status]' value='On Break' ".($row['queue_status'] == 'On Break' ? "checked='checked'" : null).">&nbsp;".$text['option-on_break']."</label>\n";
echo " </td>\n"; echo " </td>\n";
echo "</tr>\n"; echo "</tr>\n";
$x++; $x++;