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[call_center] Use agent_name or agent_id (#6520) 

When logging into call center from phone, index.lua
only supports identity with agent_id.  We allow passing
agent_name as well to assist with BLF configuration.
This commit is contained in:
yois615 2022-12-31 13:44:37 -05:00 committed by GitHub
parent 2a0616b050
commit 967445ab34
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2 changed files with 9 additions and 3 deletions
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1
app/dialplans/resources/switch/conf/dialplan/200_agent_status.xml
View File

@ -7,6 +7,7 @@
</condition> </condition>
<condition field="destination_number" expression="^(?:agent\+|\*22)(.+)$"> <condition field="destination_number" expression="^(?:agent\+|\*22)(.+)$">
<action application="set" data="agent_id=$1" enabled="true"/> <action application="set" data="agent_id=$1" enabled="true"/>
<action application="set" data="agent_name=$1" enabled="false"/>
<action application="set" data="agent_authorized=true" enabled="false"/> <action application="set" data="agent_authorized=true" enabled="false"/>
<action application="lua" data="app.lua agent_status" enabled="true"/> <action application="lua" data="app.lua agent_status" enabled="true"/>
</condition> </condition>

9
app/scripts/resources/scripts/app/agent_status/index.lua
View File

@ -42,6 +42,7 @@
agent_authorized = session:getVariable("agent_authorized"); agent_authorized = session:getVariable("agent_authorized");
agent_action = session:getVariable("agent_action"); agent_action = session:getVariable("agent_action");
agent_id = session:getVariable("agent_id"); agent_id = session:getVariable("agent_id");
agent_name = session:getVariable("agent_name");
agent_password = session:getVariable("agent_password"); agent_password = session:getVariable("agent_password");
--set the sounds path for the language, dialect and voice --set the sounds path for the language, dialect and voice
@ -63,7 +64,7 @@
sounds_dir = sounds_dir.."/"..default_language.."/"..default_dialect.."/"..default_voice; sounds_dir = sounds_dir.."/"..default_language.."/"..default_dialect.."/"..default_voice;
--get the agent_id from the caller --get the agent_id from the caller
if (agent_id == nil) then if (agent_id == nil and agent_name == nil) then
min_digits = 2; min_digits = 2;
max_digits = 20; max_digits = 20;
max_tries = 3; max_tries = 3;
@ -79,10 +80,14 @@
end end
--get the agent password --get the agent password
local params = {domain_uuid = domain_uuid, agent_id = agent_id} local params = {domain_uuid = domain_uuid, agent_id = agent_id, agent_name = agent_name}
local sql = "SELECT * FROM v_call_center_agents "; local sql = "SELECT * FROM v_call_center_agents ";
sql = sql .. "WHERE domain_uuid = :domain_uuid "; sql = sql .. "WHERE domain_uuid = :domain_uuid ";
if (agent_id ~= nil) then
sql = sql .. "AND agent_id = :agent_id "; sql = sql .. "AND agent_id = :agent_id ";
else
sql = sql .. "AND agent_name = :agent_name ";
end
if (agent_authorized ~= 'true') then if (agent_authorized ~= 'true') then
sql = sql .. "AND agent_password = :agent_password "; sql = sql .. "AND agent_password = :agent_password ";
params.agent_password = agent_password; params.agent_password = agent_password;