diff --git a/app/voicemails/voicemail_edit.php b/app/voicemails/voicemail_edit.php
index da7ffcf8e5..baf28f2c5f 100644
--- a/app/voicemails/voicemail_edit.php
+++ b/app/voicemails/voicemail_edit.php
@@ -594,7 +594,7 @@
 		}
 	}
 	echo "	</select>\n";
-	if ((permission_exists('voicemail_greeting_play') || permission_exists('voicemail_greeting_download')) && !empty($playable)) {
+	if ((permission_exists('voicemail_greeting_play') || permission_exists('voicemail_greeting_download')) && (!empty($playable) || empty($greeting_id))) {
 		echo "<audio id='recording_audio_greeting' style='display: none;' preload='none' ontimeupdate=\"update_progress('greeting')\" onended=\"recording_reset('greeting');\" src='../voicemail_greetings/voicemail_greetings.php?id=".escape($voicemail_id)."&a=download&type=rec&uuid=".escape($greetings[$greeting_id]['voicemail_greeting_uuid'])."' type='".($mime_type ?? '')."'></audio>";
 		echo button::create(['type'=>'button','title'=>$text['label-play'].' / '.$text['label-pause'],'icon'=>$_SESSION['theme']['button_icon_play'],'id'=>'recording_button_greeting','style'=>'display: '.(!empty($mime_type) ? 'inline' : 'none'),'onclick'=>"recording_play('greeting')"]);
 		unset($playable, $mime_type);