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Update call center agent status so that it gets the list of agents from the database instead of mod_callcenter.

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This commit is contained in:
Mark Crane
2015-03-13 18:08:25 +00:00
parent 812a0618e9
commit a81d340c11
1 changed files with 77 additions and 61 deletions
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app/call_center/call_center_agent_status.php
+77 -61
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@@ -47,86 +47,104 @@ else {
$fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']); $fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']);
//get the http post values and set them as php variables //get the http post values and set them as php variables
if (count($_POST)>0) { if (count($_POST) > 0) {
//include the dnd php class //include the dnd php class
include PROJECT_PATH."/app/calls/resources/classes/do_not_disturb.php"; include PROJECT_PATH."/app/calls/resources/classes/do_not_disturb.php";
foreach($_POST['agents'] as $row) { foreach($_POST['agents'] as $row) {
if (strlen($row['status']) > 0) { if (strlen($row['agent_status']) > 0) {
//agent set status //agent set status
if ($fp) { if ($fp) {
//set the user_status //set the user_status
$sql = "update v_users set "; $sql = "update v_users set ";
$sql .= "user_status = '".$row['status']."' "; $sql .= "user_status = '".$row['agent_status']."' ";
$sql .= "where domain_uuid = '$domain_uuid' "; $sql .= "where domain_uuid = '$domain_uuid' ";
$sql .= "and username = '".$row['name']."' "; $sql .= "and call_center_agent_uuid = '".$row['id']."' ";
$prep_statement = $db->prepare(check_sql($sql)); $prep_statement = $db->prepare(check_sql($sql));
$prep_statement->execute(); $prep_statement->execute();
//set the call center status //set the call center status
if ($row['status'] == "Do Not Disturb") { if ($row['agent_status'] == "Do Not Disturb") {
//set the default dnd action //set the default dnd action
$dnd_action = "add"; $dnd_action = "add";
//set the call center status to Logged Out //set the call center status to Logged Out
$cmd = "api callcenter_config agent set status ".$row['name']."@".$_SESSION['domains'][$domain_uuid]['domain_name']." 'Logged Out'"; $cmd = "api callcenter_config agent set status ".$row['agent_name']."@".$_SESSION['domains'][$domain_uuid]['domain_name']." 'Logged Out'";
} }
else { else {
$cmd = "api callcenter_config agent set status ".$row['name']."@".$_SESSION['domains'][$domain_uuid]['domain_name']." '".$row['status']."'"; $cmd = "api callcenter_config agent set status ".$row['agent_name']."@".$_SESSION['domains'][$domain_uuid]['domain_name']." '".$row['agent_status']."'";
} }
//echo $cmd."<br />\n";
$response = event_socket_request($fp, $cmd); $response = event_socket_request($fp, $cmd);
usleep(200); usleep(200);
} }
//loop through the list of assigned extensions //loop through the list of assigned extensions
foreach ($_SESSION['user']['extension'] as &$sub_row) { //foreach ($_SESSION['user']['extension'] as &$sub_row) {
//update dnd // //update dnd
$dnd = new do_not_disturb; // $dnd = new do_not_disturb;
//$dnd->debug = false; // //$dnd->debug = false;
$dnd->domain_uuid = $domain_uuid; // $dnd->domain_uuid = $domain_uuid;
$dnd->domain_name = $_SESSION['domain_name']; // $dnd->domain_name = $_SESSION['domain_name'];
$dnd->extension = $sub_row["user"]; // $dnd->extension = $sub_row["user"];
if ($row['status'] == "Do Not Disturb") { // if ($row['status'] == "Do Not Disturb") {
$dnd->enabled = "true"; // $dnd->enabled = "true";
} // }
else { // else {
$dnd->enabled = "false"; // $dnd->enabled = "false";
} // }
$dnd->set(); // $dnd->set();
unset($dnd); // unset($dnd);
} //}
unset ($prep_statement); //unset ($prep_statement);
} }
} }
} }
//get the agents from the database
$sql = "select * from v_call_center_agents ";
$sql .= "where domain_uuid = '$domain_uuid' ";
$prep_statement = $db->prepare(check_sql($sql));
$prep_statement->execute();
$agents = $prep_statement->fetchAll(PDO::FETCH_NAMED);
//get the agent list from event socket //get the agent list from event socket
$switch_cmd = 'callcenter_config agent list'; $switch_cmd = 'callcenter_config agent list';
$event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd)); $event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd));
$agent_array = csv_to_named_array($event_socket_str, '|'); $call_center_agents = csv_to_named_array($event_socket_str, '|');
//set the status on the user_array by using the extension as the key
foreach ($agent_array as $row) { //get the agent status from mod_callcenter and update the agent status in the agents array
if (count($_SESSION['domains']) == 1) { foreach ($agents as &$row) {
//get the extension status from the call center agent list //add the domain name
preg_match('/user\/(\d{2,7})/', $row['contact'], $matches); $row['domain_name'] = $_SESSION['domains'][$row['domain_uuid']]['domain_name'];
$extension = $matches[1]; //update the agent status
$user_array[$extension]['username'] = $tmp[0]; foreach ($call_center_agents as &$r) {
if ($user_array[$extension]['user_status'] != "Do Not Disturb") { if ($r['name'] == $row[agent_name].'@'.$row['domain_name']) {
$user_array[$extension]['user_status'] = $row['status']; $row['agent_status'] = $r['status'];
}
} else {
$tmp = explode('@',$row["name"]);
if ($tmp[1] == $_SESSION['domain_name']) {
//get the extension status from the call center agent list
preg_match('/user\/(\d{2,7})/', $row['contact'], $matches);
$extension = $matches[1];
$user_array[$extension]['username'] = $tmp[0];
if ($user_array[$extension]['user_status'] != "Do Not Disturb") {
$user_array[$extension]['user_status'] = $row['status'];
} }
} }
}
} }
//set the status on the user_array by using the extension as the key
//foreach ($call_center_agents as $row) {
// if (count($_SESSION['domains']) == 1) {
// //get the extension status from the call center agent list
// preg_match('/user\/(\d{2,7})/', $row['contact'], $matches);
// $extension = $matches[1];
// $user_array[$extension]['username'] = $tmp[0];
// if ($user_array[$extension]['user_status'] != "Do Not Disturb") {
// $user_array[$extension]['user_status'] = $row['status'];
// }
// } else {
// $tmp = explode('@',$row["name"]);
// if ($tmp[1] == $_SESSION['domain_name']) {
// //get the extension status from the call center agent list
// preg_match('/user\/(\d{2,7})/', $row['contact'], $matches);
// $extension = $matches[1];
// $user_array[$extension]['username'] = $tmp[0];
// if ($user_array[$extension]['user_status'] != "Do Not Disturb") {
// $user_array[$extension]['user_status'] = $row['status'];
// }
// }
// }
//}
//show the content //show the content
echo "<table width='100%' cellpadding='0' cellspacing='0' border='0'>\n"; echo "<table width='100%' cellpadding='0' cellspacing='0' border='0'>\n";
echo "<tr>\n"; echo "<tr>\n";
@@ -154,26 +172,24 @@ else {
echo "<th>".$text['label-status']."</th>\n"; echo "<th>".$text['label-status']."</th>\n";
echo "<th>".$text['label-options']."</th>\n"; echo "<th>".$text['label-options']."</th>\n";
echo "<tr>\n"; echo "<tr>\n";
$x = 0; $x = 0;
foreach($agent_array as $row) { foreach($agents as $row) {
$tmp = explode('@',$row["name"]);
$agent_name = $tmp[0];
$str = ''; $str = '';
$str .= "<tr >\n"; $str .= "<tr >\n";
$str .= " <td valign='top' class='".$row_style[$c]."'>".$row['name']."&nbsp;</td>\n"; $str .= " <td valign='top' class='".$row_style[$c]."'>".$row['agent_name']."&nbsp;</td>\n";
$str .= " <td valign='top' class='".$row_style[$c]."'>".$row['status']."&nbsp;</td>\n"; $str .= " <td valign='top' class='".$row_style[$c]."'>".$row['agent_status']."&nbsp;</td>\n";
$str .= " <td valign='top' class='".$row_style[$c]."'>"; $str .= " <td valign='top' class='".$row_style[$c]."'>";
$str .= " <input type='hidden' name='agents[".$x."][name]' id='agent_".$x."_name' value='".$agent_name."'>\n"; $str .= " <input type='hidden' name='agents[".$x."][agent_name]' id='agent_".$x."_name' value='".$row['agent_name']."'>\n";
$str .= " <input type='radio' name='agents[".$x."][status]' id='agent_".$x."_status_no_change' value='' checked='checked'><label for='agent_".$x."_status_no_change'>".$text['option-no_change']."</label>\n"; $str .= " <input type='hidden' name='agents[".$x."][id]' id='agent_".$x."_name' value='".$row['call_center_agent_uuid']."'>\n";
$str .= " <input type='radio' name='agents[".$x."][status]' id='agent_".$x."_status_available' value='Available'><label for='agent_".$x."_status_available'>".$text['option-available']."</label>\n"; $str .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_no_change' value='' checked='checked'><label for='agent_".$x."_status_no_change'>".$text['option-no_change']."</label>\n";
$str .= " <input type='radio' name='agents[".$x."][status]' id='agent_".$x."_status_logged_out' value='Logged Out'><label for='agent_".$x."_status_logged_out'>".$text['option-logged_out']."</label>\n"; $str .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_available' value='Available'><label for='agent_".$x."_status_available'>".$text['option-available']."</label>\n";
$str .= " <input type='radio' name='agents[".$x."][status]' id='agent_".$x."_status_on_break' value='On Break'><label for='agent_".$x."_status_on_break'>".$text['option-on_break']."</label>\n"; $str .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_logged_out' value='Logged Out'><label for='agent_".$x."_status_logged_out'>".$text['option-logged_out']."</label>\n";
$str .= " <input type='radio' name='agents[".$x."][status]' id='agent_".$x."_status_dnd' value='Do Not Disturb'><label for='agent_".$x."_status_dnd'>".$text['option-do_not_disturb']."</label>\n"; $str .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_on_break' value='On Break'><label for='agent_".$x."_status_on_break'>".$text['option-on_break']."</label>\n";
//$str .= " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_dnd' value='Do Not Disturb'><label for='agent_".$x."_status_dnd'>".$text['option-do_not_disturb']."</label>\n";
$str .= " </td>\n"; $str .= " </td>\n";
$str .= "</tr>\n"; $str .= "</tr>\n";
if (count($_SESSION['domains']) > 1) { if (count($_SESSION['domains']) > 1) {
if ($tmp[1] == $_SESSION['domain_name']) { if ($row['domain_name'] == $_SESSION['domain_name']) {
echo $str; echo $str;
if ($c==0) { $c=1; } else { $c=0; } if ($c==0) { $c=1; } else { $c=0; }
} }
@@ -205,7 +221,7 @@ else {
echo "<br><br>"; echo "<br><br>";
echo "</form>\n"; echo "</form>\n";
//show the footer //show the footer
require_once "resources/footer.php"; require_once "resources/footer.php";
?> ?>