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Update call_center_agent_status.php

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FusionPBX
2019-06-16 18:15:09 -06:00
committed by GitHub
parent 81edee498a
commit afb20afb4d
1 changed files with 53 additions and 20 deletions
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app/call_centers/call_center_agent_status.php
+53 -20
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@@ -85,43 +85,70 @@
$parameters['agent_status'] = $row['agent_status']; $parameters['agent_status'] = $row['agent_status'];
$database = new database; $database = new database;
$database->select($sql, $parameters); $database->select($sql, $parameters);
unset($parameters);
}
//validate the agent status
$agent_status = $row['agent_status'];
switch ($agent_status) {
case "Available" :
break;
case "Available (On Demand)" :
break;
case "On Break" :
break;
case "Do Not Disturb" :
break;
case "Logged Out" :
break;
default :
$agent_status = null;
} }
//set the call center status //set the call center status
$command = '';
if (!isset($row['queue_name'])) { if (!isset($row['queue_name'])) {
if ($row['agent_status'] == "Do Not Disturb") { if ($agent_status == "Do Not Disturb") {
//set the default dnd action //set the default dnd action
$dnd_action = "add"; $dnd_action = "add";
//set the call center status to Logged Out //set the call center status to Logged Out
$cmd = "api callcenter_config agent set status ".$row['agent_uuid']." 'Logged Out'"; if (is_uuid($row['agent_uuid'])) {
$command = "api callcenter_config agent set status ".$row['agent_uuid']." 'Logged Out' ";
}
} }
else { else {
$cmd = "api callcenter_config agent set status ".$row['agent_uuid']." '".$row['agent_status']."'"; if (is_uuid($row['agent_uuid'])) {
$command = "api callcenter_config agent set status ".$row['agent_uuid']." '".$agent_status."'";
}
} }
$response = event_socket_request($fp, $cmd); $response = event_socket_request($fp, $command);
} }
//echo $cmd."\n"; //echo $command."\n";
//set the agent status to available and assign the agent to the queue with the tier //set the agent status to available and assign the agent to the queue with the tier
if (isset($row['queue_uuid']) && $row['agent_status'] == 'Available') { if (isset($row['queue_uuid']) && $row['agent_status'] == 'Available') {
//set the call center status //set the call center status
//$cmd = "api callcenter_config agent set status ".$row['agent_name']."@".$_SESSION['domain_name']." '".$row['agent_status']."'"; //$command = "api callcenter_config agent set status ".$row['agent_name']."@".$_SESSION['domain_name']." '".$row['agent_status']."'";
//$response = event_socket_request($fp, $cmd); //$response = event_socket_request($fp, $command);
//assign the agent to the queue //assign the agent to the queue
$cmd = "api callcenter_config tier add ".$row['queue_uuid']." ".$row['agent_uuid']." 1 1"; if (is_uuid($row['queue_uuid']) && is_uuid($row['agent_uuid'])) {
//echo $cmd."<br />\n"; $command = "api callcenter_config tier add ".$row['queue_uuid']." ".$row['agent_uuid']." 1 1";
$response = event_socket_request($fp, $cmd); //echo $command."<br />\n";
$response = event_socket_request($fp, $command);
}
} }
//un-assign the agent from the queue //un-assign the agent from the queue
if (isset($row['queue_uuid']) && $row['agent_status'] == 'Logged Out') { if (isset($row['queue_uuid']) && $row['agent_status'] == 'Logged Out') {
$cmd = "api callcenter_config tier del ".$row['queue_uuid']." ".$row['agent_uuid']; if (is_uuid($row['queue_uuid']) && is_uuid($row['agent_uuid'])) {
//echo $cmd."<br />\n"; $command = "api callcenter_config tier del ".$row['queue_uuid']." ".$row['agent_uuid'];
$response = event_socket_request($fp, $cmd); //echo $command."<br />\n";
$response = event_socket_request($fp, $command);
}
} }
usleep(200); usleep(200);
//set the blf status //set the blf status
//get the agents from the database //get the agents from the database
$sql = "select agent_name from v_call_center_agents "; $sql = "select agent_name from v_call_center_agents ";
@@ -130,6 +157,7 @@
$database = new database; $database = new database;
$parameters['agent_uuid'] = $row['agent_uuid']; $parameters['agent_uuid'] = $row['agent_uuid'];
$agent_name = $database->select($sql, $parameters, 'all'); $agent_name = $database->select($sql, $parameters, 'all');
unset($parameters);
if ($row['agent_status'] == 'Available') { if ($row['agent_status'] == 'Available') {
$answer_state = 'confirmed'; $answer_state = 'confirmed';
@@ -137,7 +165,6 @@
else { else {
$answer_state = 'terminated'; $answer_state = 'terminated';
} }
$call_center_notify = new call_center_notify; $call_center_notify = new call_center_notify;
$call_center_notify->domain_name = $_SESSION['domain_name']; $call_center_notify->domain_name = $_SESSION['domain_name'];
$call_center_notify->agent_name = $agent_name[0]['agent_name']; $call_center_notify->agent_name = $agent_name[0]['agent_name'];
@@ -145,15 +172,21 @@
$call_center_notify->agent_uuid = $row['agent_uuid']; $call_center_notify->agent_uuid = $row['agent_uuid'];
$call_center_notify->send_call_center_notify(); $call_center_notify->send_call_center_notify();
unset($call_center_notify); unset($call_center_notify);
}
} } //end fp
} } //strlen
} } //foreach
//send a message
message::add($text['confirm-add']);
header("Location: call_center_agent_status.php");
return;
} //post
//get the agents from the database //get the agents from the database
$sql = "select * from v_call_center_agents "; $sql = "select * from v_call_center_agents ";
$sql .= "where domain_uuid = :domain_uuid "; $sql .= "where domain_uuid = :domain_uuid ";
$sql .= "order by agent_name ASC "; $sql .= "order by agent_name asc ";
$database = new database; $database = new database;
$agents = $database->select($sql, $parameters, 'all'); $agents = $database->select($sql, $parameters, 'all');