diff --git a/app/dialplan/resources/switch/conf/dialplan/310_extension-to-voicemail.xml b/app/dialplan/resources/switch/conf/dialplan/310_extension-to-voicemail.xml
index a4ce8b78b4..a70cb37e06 100644
--- a/app/dialplan/resources/switch/conf/dialplan/310_extension-to-voicemail.xml
+++ b/app/dialplan/resources/switch/conf/dialplan/310_extension-to-voicemail.xml
@@ -1,5 +1,6 @@
 <context name="{v_context}">
 	<extension name="extension-to-voicemail" number="[ext]" continue="false" app_uuid="8a2e7b81-996c-4d6b-87df-b879b972a572">
+		<condition field="${user_exists}" expression="^true$" />
 		<condition field="username" expression="^${caller_id_number}$" />
 		<condition field="destination_number" expression="^${caller_id_number}$">
 			<action application="answer"/>