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Apply latest call center change to the dev branch.

This commit is contained in:
Mark Crane 2012-09-03 23:13:43 +00:00
parent ec9f6e025c
commit ba7434aace
1 changed files with 27 additions and 4 deletions
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31
app/call_center_active/v_call_center_active_inc.php
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@ -113,8 +113,13 @@ else {
if (if_group("admin") || if_group("superadmin")) { if (if_group("admin") || if_group("superadmin")) {
echo "<th>Options</th>\n"; echo "<th>Options</th>\n";
} }
echo "<th>Agent</th>\n";
echo "</tr>\n"; echo "</tr>\n";
$q_waiting=0;
$q_trying=0;
$q_answered=0;
foreach ($result as $row) { foreach ($result as $row) {
$switch_cmd = 'uuid_exists '.$row['session_uuid']; $switch_cmd = 'uuid_exists '.$row['session_uuid'];
if (trim(event_socket_request($fp, 'api '.$switch_cmd)) == "true") { if (trim(event_socket_request($fp, 'api '.$switch_cmd)) == "true") {
@ -122,8 +127,8 @@ else {
$system = $row['system']; $system = $row['system'];
$uuid = $row['uuid']; $uuid = $row['uuid'];
$session_uuid = $row['session_uuid']; $session_uuid = $row['session_uuid'];
$caller_number = $row['caller_number']; $caller_number = $row['cid_number'];
$caller_name = $row['caller_name']; $caller_name = $row['cid_name'];
$system_epoch = $row['system_epoch']; $system_epoch = $row['system_epoch'];
$joined_epoch = $row['joined_epoch']; $joined_epoch = $row['joined_epoch'];
$rejoined_epoch = $row['rejoined_epoch']; $rejoined_epoch = $row['rejoined_epoch'];
@ -134,6 +139,9 @@ else {
$serving_agent = $row['serving_agent']; $serving_agent = $row['serving_agent'];
$serving_system = $row['serving_system']; $serving_system = $row['serving_system'];
$state = $row['state']; $state = $row['state'];
if ($state=="Trying") {$q_trying = $q_trying + 1;}
if ($state=="Waiting") {$q_waiting = $q_waiting + 1;}
if ($state=="Answered") {$q_answered = $q_answered + 1;}
$joined_seconds = time() - $joined_epoch; $joined_seconds = time() - $joined_epoch;
$joined_length_hour = floor($joined_seconds/3600); $joined_length_hour = floor($joined_seconds/3600);
@ -159,9 +167,22 @@ else {
echo "<td valign='top' class='".$row_style[$c]."'>".$state."</td>\n"; echo "<td valign='top' class='".$row_style[$c]."'>".$state."</td>\n";
if (if_group("admin") || if_group("superadmin")) { if (if_group("admin") || if_group("superadmin")) {
echo "<td valign='top' class='".$row_style[$c]."'>"; echo "<td valign='top' class='".$row_style[$c]."'>";
echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('Do you really want to do this?');if (confirm_response){send_cmd('v_call_center_exec.php?cmd=originate+user/".$_SESSION['user']['extension']['user'][0]."+%26eavesdrop(".$uuid.")');}\">eavesdrop</a>&nbsp;\n";
$orig_command="{origination_caller_id_name=eavesdrop,origination_caller_id_number=".$caller_number."}user/".$_SESSION['user']['extension'][0]['user']."@".$_SESSION['domain_name']." %26eavesdrop(".$session_uuid.")";
//url encode any plus signs in caller id
$orig_command = str_replace("+", "%2B", $orig_command);
//debug
//echo $orig_command;
//echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('Do you really want to do this?');if (confirm_response){send_cmd('v_call_center_exec.php?cmd=log+".$orig_command.")');}\">log_cmd</a>&nbsp;\n";
echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('Do you really want to do this?');if (confirm_response){send_cmd('v_call_center_exec.php?cmd=originate+".$orig_command.")');}\">eavesdrop</a>&nbsp;\n";
echo "</td>"; echo "</td>";
} }
echo "<td valign='top' class='".$row_style[$c]."'>".$serving_agent."&nbsp;</td>\n";
echo "</tr>\n"; echo "</tr>\n";
if ($c==0) { $c=1; } else { $c=0; } if ($c==0) { $c=1; } else { $c=0; }
} //end if uuid_exists } //end if uuid_exists
@ -292,7 +313,9 @@ else {
if ($c==0) { $c=1; } else { $c=0; } if ($c==0) { $c=1; } else { $c=0; }
} }
echo "</table>\n"; echo "</table>\n\n";
echo "</br>";
echo "<b>Total Waiting is {$q_waiting}. Total Trying is {$q_trying}. Total Answered is {$q_answered}.\n</b>";
//add vertical spacing //add vertical spacing
echo "<br />\n"; echo "<br />\n";