diff --git a/app/switch/resources/scripts/app/xml_handler/resources/scripts/configuration/callcenter.conf.lua b/app/switch/resources/scripts/app/xml_handler/resources/scripts/configuration/callcenter.conf.lua
index f2df90b4be..4296f801bb 100644
--- a/app/switch/resources/scripts/app/xml_handler/resources/scripts/configuration/callcenter.conf.lua
+++ b/app/switch/resources/scripts/app/xml_handler/resources/scripts/configuration/callcenter.conf.lua
@@ -127,6 +127,7 @@ require "resources.functions.format_ringback"
 					queue_record_template = string.gsub(queue_record_template, "{caller_id_number}", "${caller_id_number}");
 					queue_record_template = string.gsub(queue_record_template, "{sip_from_user}", "${sip_from_user}");
 					queue_record_template = string.gsub(queue_record_template, "{sip_to_user}", "${sip_to_user}");
+					queue_record_template = string.gsub(queue_record_template, "{sip_req_user}", "${sip_req_user}");
 
 				--start the xml
 					xml:append([[                            <queue name="]] .. xml.sanitize(queue_extension) .. [[@]] .. xml.sanitize(domain_name) .. [[" label="]] .. xml.sanitize(queue_name) .. [[@]] .. xml.sanitize(domain_name) .. [[">]]);