Dialplan - Feature code to control agent Break status.

app/dialplans/resources/switch/conf/dialplan/215_agent_status_break.xml

@@ -0,0 +1,17 @@
+<context name="{v_context}">
+	<extension name="agent-status-break" number="*24" continue="false" app_uuid="17a937f4-82f1-4a0f-b3a8-213db15127cf" order="215">
+		<condition field="destination_number" expression="^\*24$" break="on-true">
+			<action application="set" data="agent_id=${sip_from_user}" enabled="true"/>
+			<action application="set" data="agent_authorized=true" enabled="false"/>
+			<action application="set" data="agent_action=break" enabled="true"/>
+			<action application="lua" data="app.lua agent_status" enabled="true"/>
+		</condition>
+		<condition field="destination_number" expression="^(?:agent\+|\*24)(.+)$">
+			<action application="set" data="agent_id=$1" enabled="true"/>
+			<action application="set" data="agent_name=$1" enabled="false"/>
+			<action application="set" data="agent_authorized=true" enabled="false"/>
+			<action application="set" data="agent_action=break" enabled="true"/>
+			<action application="lua" data="app.lua agent_status" enabled="true"/>
+		</condition>
+	</extension>
+</context>

app/scripts/resources/scripts/app/agent_status/index.lua

@@ -5,14 +5,14 @@
 	digit_timeout = 5000;
 	debug["sql"] = true;
 
---general functions
+	--general functions
 	require "resources.functions.trim";
 
---connect to the database
+	--connect to the database
 	local Database = require "resources.functions.database";
 	dbh = Database.new('system');
 
---include json library
+	--include json library
 	local json
 	if (debug["sql"]) then
 		json = require "resources.functions.lunajson"
@@ -20,19 +20,19 @@
 
 	local presence_in = require "resources.functions.presence_in"
 
---set the api
+	--set the api
 	api = freeswitch.API();
 
---get the argv values
+	--get the argv values
 	action = argv[2];
 
---get the session variables
+	--get the session variables
 	if (session:ready()) then
 		session:answer();
 		session:sleep('1000');
 	end
 
---get the session variables
+	--get the session variables
 	if (session:ready()) then
 		--general variables
 		domain_uuid = session:getVariable("domain_uuid");
@@ -54,16 +54,16 @@
 		if (not default_voice) then default_voice = 'callie'; end
 	end
 
---set default as access denied
+	--set default as access denied
 	if (agent_authorized == nil or agent_authorized ~= 'true') then
 		agent_authorized = 'false';
 	end
 
---define the sounds directory
+	--define the sounds directory
 	sounds_dir = session:getVariable("sounds_dir");
 	sounds_dir = sounds_dir.."/"..default_language.."/"..default_dialect.."/"..default_voice;
 
---get the agent_id from the caller
+	--get the agent_id from the caller
 	if (agent_id == nil and agent_name == nil) then
 		min_digits = 2;
 		max_digits = 20;
@@ -71,7 +71,7 @@
 		agent_id = session:playAndGetDigits(min_digits, max_digits, max_tries, digit_timeout, "#", "phrase:voicemail_enter_id:#", "", "\\d+");
 	end
 
---get the pin number from the caller
+	--get the pin number from the caller
 	if (agent_password == nil and agent_authorized ~= 'true') then
 		min_digits = 3;
 		max_digits = 20;
@@ -79,7 +79,7 @@
 		agent_password = session:playAndGetDigits(min_digits, max_digits, max_tries, digit_timeout, "#", "phrase:voicemail_enter_pass:#", "", "\\d+");
 	end
 
---get the agent password
+	--get the agent password
 	local params = {domain_uuid = domain_uuid, agent_id = agent_id, agent_name = agent_name}
 	local sql = "SELECT * FROM v_call_center_agents ";
 	sql = sql .. "WHERE domain_uuid = :domain_uuid ";
@@ -106,7 +106,7 @@
 	         agent_authorized = 'true';
 	         end);
 
---show the results
+	--show the results
 	if (agent_id) then
 		freeswitch.consoleLog("notice", "[user status][login] agent id: " .. agent_id .. " authorized: " .. agent_authorized .. "\n");
 	end
@@ -114,7 +114,7 @@
 		freeswitch.consoleLog("notice", "[user status][login] agent password: " .. agent_password .. "\n");
 	end
 
---get the user_uuid
+	--get the user_uuid
 	if (agent_authorized == 'true') then
 
 		--get the agent status from mod_callcenter
@@ -131,6 +131,14 @@
 				action = "login";
 				status = 'Available';
 			end
+		elseif (agent_action == "break") then
+			if (user_status == "On Break") then
+				action = "login";
+				status = 'Available';
+			else
+				action = "break";
+				status = 'On Break';
+			end
 		elseif (agent_action == "login") then
 			action = "login";
 			status = 'Available';
@@ -168,7 +176,7 @@
 		end
 
 		--set the presence to terminated - turn the lamp off:
-			if (action == "logout") then
+		if (action == "logout" or action == "break") then
 			event = freeswitch.Event("PRESENCE_IN");
 			event:addHeader("proto", "sip");
 			event:addHeader("event_type", "presence");
@@ -210,13 +218,13 @@
 		end
 	end
 
---unauthorized
+	--unauthorized
 	if (agent_authorized == 'false') then
 		result = session:streamFile(sounds_dir.."/voicemail/vm-fail_auth.wav");
 		status = "Invalid ID or Password";
 	end
 
---set the status and presence
+	--set the status and presence
 	if (session:ready()) then
 		if (action == "login") then
 			session:execute("playback", sounds_dir.."/ivr/ivr-you_are_now_logged_in.wav");
@@ -224,14 +232,17 @@
 		if (action == "logout") then
 			session:execute("playback", sounds_dir.."/ivr/ivr-you_are_now_logged_out.wav");
 		end
+		if (action == "break") then
+			session:execute("playback", sounds_dir.."/ivr/ivr-thank_you.wav");
+		end
 	end
 
---send the status to the display
+	--send the status to the display
 	if (status ~= nil) then
 		reply = api:executeString("uuid_display "..uuid.." '"..status.."'");
 	end
 
---set the session sleep to give time to see the display
+	--set the session sleep to give time to see the display
 	if (session:ready()) then
 		session:execute("sleep", "2000");
 	end