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Dialplan - Feature code to control agent Break status.

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fusionate 2023-03-16 20:23:39 +00:00
parent 9a565cdb14
commit c41121a00f
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2 changed files with 147 additions and 119 deletions
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17
app/dialplans/resources/switch/conf/dialplan/215_agent_status_break.xml Normal file
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@ -0,0 +1,17 @@
<context name="{v_context}">
<extension name="agent-status-break" number="*24" continue="false" app_uuid="17a937f4-82f1-4a0f-b3a8-213db15127cf" order="215">
<condition field="destination_number" expression="^\*24$" break="on-true">
<action application="set" data="agent_id=${sip_from_user}" enabled="true"/>
<action application="set" data="agent_authorized=true" enabled="false"/>
<action application="set" data="agent_action=break" enabled="true"/>
<action application="lua" data="app.lua agent_status" enabled="true"/>
</condition>
<condition field="destination_number" expression="^(?:agent\+|\*24)(.+)$">
<action application="set" data="agent_id=$1" enabled="true"/>
<action application="set" data="agent_name=$1" enabled="false"/>
<action application="set" data="agent_authorized=true" enabled="false"/>
<action application="set" data="agent_action=break" enabled="true"/>
<action application="lua" data="app.lua agent_status" enabled="true"/>
</condition>
</extension>
</context>

49
app/scripts/resources/scripts/app/agent_status/index.lua
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@ -5,14 +5,14 @@
digit_timeout = 5000;
debug["sql"] = true;
--general functions
--general functions
require "resources.functions.trim";
--connect to the database
--connect to the database
local Database = require "resources.functions.database";
dbh = Database.new('system');
--include json library
--include json library
local json
if (debug["sql"]) then
json = require "resources.functions.lunajson"
@ -20,19 +20,19 @@
local presence_in = require "resources.functions.presence_in"
--set the api
--set the api
api = freeswitch.API();
--get the argv values
--get the argv values
action = argv[2];
--get the session variables
--get the session variables
if (session:ready()) then
session:answer();
session:sleep('1000');
end
--get the session variables
--get the session variables
if (session:ready()) then
--general variables
domain_uuid = session:getVariable("domain_uuid");
@ -54,16 +54,16 @@
if (not default_voice) then default_voice = 'callie'; end
end
--set default as access denied
--set default as access denied
if (agent_authorized == nil or agent_authorized ~= 'true') then
agent_authorized = 'false';
end
--define the sounds directory
--define the sounds directory
sounds_dir = session:getVariable("sounds_dir");
sounds_dir = sounds_dir.."/"..default_language.."/"..default_dialect.."/"..default_voice;
--get the agent_id from the caller
--get the agent_id from the caller
if (agent_id == nil and agent_name == nil) then
min_digits = 2;
max_digits = 20;
@ -71,7 +71,7 @@
agent_id = session:playAndGetDigits(min_digits, max_digits, max_tries, digit_timeout, "#", "phrase:voicemail_enter_id:#", "", "\\d+");
end
--get the pin number from the caller
--get the pin number from the caller
if (agent_password == nil and agent_authorized ~= 'true') then
min_digits = 3;
max_digits = 20;
@ -79,7 +79,7 @@
agent_password = session:playAndGetDigits(min_digits, max_digits, max_tries, digit_timeout, "#", "phrase:voicemail_enter_pass:#", "", "\\d+");
end
--get the agent password
--get the agent password
local params = {domain_uuid = domain_uuid, agent_id = agent_id, agent_name = agent_name}
local sql = "SELECT * FROM v_call_center_agents ";
sql = sql .. "WHERE domain_uuid = :domain_uuid ";
@ -106,7 +106,7 @@
agent_authorized = 'true';
end);
--show the results
--show the results
if (agent_id) then
freeswitch.consoleLog("notice", "[user status][login] agent id: " .. agent_id .. " authorized: " .. agent_authorized .. "\n");
end
@ -114,7 +114,7 @@
freeswitch.consoleLog("notice", "[user status][login] agent password: " .. agent_password .. "\n");
end
--get the user_uuid
--get the user_uuid
if (agent_authorized == 'true') then
--get the agent status from mod_callcenter
@ -131,6 +131,14 @@
action = "login";
status = 'Available';
end
elseif (agent_action == "break") then
if (user_status == "On Break") then
action = "login";
status = 'Available';
else
action = "break";
status = 'On Break';
end
elseif (agent_action == "login") then
action = "login";
status = 'Available';
@ -168,7 +176,7 @@
end
--set the presence to terminated - turn the lamp off:
if (action == "logout") then
if (action == "logout" or action == "break") then
event = freeswitch.Event("PRESENCE_IN");
event:addHeader("proto", "sip");
event:addHeader("event_type", "presence");
@ -210,13 +218,13 @@
end
end
--unauthorized
--unauthorized
if (agent_authorized == 'false') then
result = session:streamFile(sounds_dir.."/voicemail/vm-fail_auth.wav");
status = "Invalid ID or Password";
end
--set the status and presence
--set the status and presence
if (session:ready()) then
if (action == "login") then
session:execute("playback", sounds_dir.."/ivr/ivr-you_are_now_logged_in.wav");
@ -224,14 +232,17 @@
if (action == "logout") then
session:execute("playback", sounds_dir.."/ivr/ivr-you_are_now_logged_out.wav");
end
if (action == "break") then
session:execute("playback", sounds_dir.."/ivr/ivr-thank_you.wav");
end
end
--send the status to the display
--send the status to the display
if (status ~= nil) then
reply = api:executeString("uuid_display "..uuid.." '"..status.."'");
end
--set the session sleep to give time to see the display
--set the session sleep to give time to see the display
if (session:ready()) then
session:execute("sleep", "2000");
end