From e0b2c042bfb40b64db7e2ce4fa2cec9fb1e8ec3c Mon Sep 17 00:00:00 2001
From: James Rose <james.o.rose@gmail.com>
Date: Sun, 3 Aug 2014 21:23:51 +0000
Subject: [PATCH] Added support for tier 0. If using tiers then tier 1 will not
 ring until Tier Rule Wait Second expires.  This effectively leaves queue
 callers on hold unnecessarily. Using tier 0 as the lowest tier fixes this
 (but may also break other things [untested, just a wag]).

---
 app/call_center/call_center_queue_edit.php |  4 ++--
 app/call_center/call_center_tier_edit.php  | 10 +++++++++-
 2 files changed, 11 insertions(+), 3 deletions(-)

diff --git a/app/call_center/call_center_queue_edit.php b/app/call_center/call_center_queue_edit.php
index c3b3f0b6b0..b6d2074588 100644
--- a/app/call_center/call_center_queue_edit.php
+++ b/app/call_center/call_center_queue_edit.php
@@ -595,7 +595,7 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
 				echo "			</td>\n";
 				echo "			<td class='vtable' style='text-align: center;'>\n";
 				echo "				<select class='formfld' name='tier_level'>\n";
-				for ($t = 1; $t <= 9; $t++) {
+				for ($t = 0; $t <= 9; $t++) {
 					echo "				<option value='".$t."'>".$t."</option>\n";
 				}
 				echo "				</select>\n";
@@ -931,4 +931,4 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
 	echo "</div>";
 
 require_once "resources/footer.php";
-?>
\ No newline at end of file
+?>
diff --git a/app/call_center/call_center_tier_edit.php b/app/call_center/call_center_tier_edit.php
index 1c7532661c..4ab43e3492 100644
--- a/app/call_center/call_center_tier_edit.php
+++ b/app/call_center/call_center_tier_edit.php
@@ -255,6 +255,14 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
 	echo "<td class='vtable' align='left'>\n";
 	echo "	<select class='formfld' name='tier_level'>\n";
 	//echo "	<option value=''></option>\n";
+
+        if ($tier_level == "0") {
+                echo "  <option value='0' selected='selected' >0</option>\n";
+        }
+        else {
+                echo "  <option value='0'>0</option>\n";
+        }
+
 	if ($tier_level == "1") {
 		echo "	<option value='1' selected='selected' >1</option>\n";
 	}
@@ -396,4 +404,4 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
 	echo "</div>";
 
 require_once "resources/footer.php";
-?>
\ No newline at end of file
+?>