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Add call_center queue_login options: dynamic or static (default)

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FusionPBX
2023-11-15 23:17:43 -07:00
committed by GitHub
parent cb5fbc68b1
commit edb0180bcf
4 changed files with 89 additions and 53 deletions
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app/call_centers/app_config.php
+8
View File
@@ -189,6 +189,14 @@
$apps[$x]['default_settings'][$y]['default_setting_value'] = "1500";
$apps[$x]['default_settings'][$y]['default_setting_enabled'] = "true";
$apps[$x]['default_settings'][$y]['default_setting_description'] = "Set the refresh rate in seconds (<=120) or milliseconds (>=500).";
$y++;
$apps[$x]['default_settings'][$y]['default_setting_uuid'] = "ca34cbc0-e071-432e-afd6-b587aa52bd85";
$apps[$x]['default_settings'][$y]['default_setting_category'] = "call_center";
$apps[$x]['default_settings'][$y]['default_setting_subcategory'] = "queue_login";
$apps[$x]['default_settings'][$y]['default_setting_name'] = "text";
$apps[$x]['default_settings'][$y]['default_setting_value'] = "static";
$apps[$x]['default_settings'][$y]['default_setting_enabled'] = "true";
$apps[$x]['default_settings'][$y]['default_setting_description'] = "Agent queue login options: dynamic, static";
//cache details
$apps[$x]['cache']['key'] = "dialplan.\${domain_name}";
app/call_centers/call_center_agent_status.php
+7 -4
View File
@@ -48,7 +48,7 @@
$parameters['domain_uuid'] = $_SESSION['domain_uuid'];
$database = new database;
$tiers = $database->select($sql, $parameters, 'all');
if (empty($tiers)) {
if (!empty($_SESSION['call_center']['queue_login']['text']) && $_SESSION['call_center']['queue_login']['text'] == 'dynamic') {
$per_queue_login = true;
}
else {
@@ -358,6 +358,7 @@
echo " <th class='pct-20 hide-sm-dn'>&nbsp;</th>\n";
if ($per_queue_login) {
echo " <th class='pct-40'>".$text['label-options']."</th>\n";
echo " <th class='pct-40' style='width=50%;'>&nbsp</th>\n";
}
echo "</tr>\n";
@@ -366,7 +367,7 @@
foreach ($agents as $row) {
$onclick = "onclick=\"cycle('agents[".$x."][agent_status]');\"";
$html = "<tr class='list-row'>\n";
$html .= " <td ".$onclick.">".escape($row['agent_name'])."&nbsp;</td>\n";
$html .= " <td style='vertical-align: top;' ".$onclick.">".escape($row['agent_name'])."&nbsp;</td>\n";
if (!$per_queue_login) {
$html .= " <td class='no-wrap'>";
@@ -381,7 +382,7 @@
$html .= " <td ".$onclick." class='hide-sm-dn'>&nbsp;</td>\n";
if ($per_queue_login) {
$html .= " <td class='description'>";
$html .= " <td class='description' style='width: 30%;'>";
if (!empty($row['queues'])) {
$html .= " <table class='list' >\n";
$html .= " <tr>\n";
@@ -410,7 +411,8 @@
$html .= " <input type='hidden' name='agents[".$x."][queue_uuid]' value='".escape($queue['call_center_queue_uuid'])."'>\n";
$html .= " <input type='hidden' name='agents[".$x."][agent_uuid]' value='".escape($row['call_center_agent_uuid'])."'>\n";
$html .= " <label style='margin: 0; cursor: pointer; margin-right: 10px;'><input type='radio' name='agents[".$x."][agent_status]' value='Available' ".($queue['queue_status'] == 'Available' ? "checked='checked'" : null).">&nbsp;".$text['option-available']."</label>&nbsp;\n";
$html .= " <label style='margin: 0; cursor: pointer;'><input type='radio' name='agents[".$x."][agent_status]' value='Logged Out' ".($queue['queue_status'] == 'Logged Out' ? "checked='checked'" : null).">&nbsp;".$text['option-logged_out']."</label>\n";
$html .= " <label style='margin: 0; cursor: pointer; margin-right: 10px;'><input type='radio' name='agents[".$x."][agent_status]' value='Logged Out' ".($queue['queue_status'] == 'Logged Out' ? "checked='checked'" : null).">&nbsp;".$text['option-logged_out']."</label>\n";
//$html .= " <label style='margin: 0; cursor: pointer;'><input type='radio' name='agents[".$x."][agent_status]' value='On Break' ".($queue['queue_status'] == 'On Break' ? "checked='checked'" : null).">&nbsp;".$text['option-on_break']."</label>\n";
$html .= " </td>\n";
$html .= " </tr>\n";
}
@@ -418,6 +420,7 @@
$html .= " </table>\n";
}
$html .= " </td>\n";
$html .= " <td>&nbsp;&nbsp;&nbsp;</td>\n";
}
$html .= "</tr>\n";
if (count($_SESSION['domains']) > 1) {
app/call_centers/resources/dashboard/call_center_agents.php
+24 -15
View File
@@ -127,15 +127,6 @@
$event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd));
$call_center_tiers = csv_to_named_array($event_socket_str, '|');
//get the call center queues from the database
$sql = "select * from v_call_center_queues ";
$sql .= "where domain_uuid = :domain_uuid ";
$sql .= "order by queue_extension asc ";
$parameters['domain_uuid'] = $_SESSION['domain_uuid'];
$call_center_queues = $database->select($sql, $parameters, 'all');
$num_rows = !is_array($call_center_queues) ? 0 : @sizeof($call_center_queues);
unset($sql, $parameters);
//get the agents from the database
$sql = "select * from v_call_center_agents ";
$sql .= "where user_uuid = :user_uuid ";
@@ -148,6 +139,22 @@
}
unset($sql, $parameters);
//get the call center queues from the database
if (!empty($_SESSION['call_center']['queue_login']['text']) && $_SESSION['call_center']['queue_login']['text'] == 'dynamic') {
$sql = "select * from v_call_center_queues ";
$sql .= "where domain_uuid = :domain_uuid ";
$sql .= "and call_center_queue_uuid in ( ";
$sql .= " select call_center_queue_uuid from v_call_center_tiers ";
$sql .= " where call_center_agent_uuid = :call_center_agent_uuid ";
$sql .= ") ";
$parameters['call_center_agent_uuid'] = $agent['call_center_agent_uuid'];
$sql .= "order by queue_extension asc ";
$parameters['domain_uuid'] = $_SESSION['domain_uuid'];
$call_center_queues = $database->select($sql, $parameters, 'all');
$num_rows = !is_array($call_center_queues) ? 0 : @sizeof($call_center_queues);
unset($sql, $parameters);
}
//get the agent details from event socket
$switch_cmd = 'callcenter_config agent list '.$agent['call_center_agent_uuid'];
$event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd));
@@ -158,14 +165,16 @@
//update the queue status
$x = 0;
foreach ($call_center_queues as $queue) {
$call_center_queues[$x]['queue_status'] = 'Logged Out';
foreach ($call_center_tiers as $tier) {
if ($queue['queue_extension'] .'@'. $_SESSION['user']['domain_name'] == $tier['queue'] && $agent['call_center_agent_uuid'] == $tier['agent']) {
$call_center_queues[$x]['queue_status'] = $agent['agent_status'];
if (is_array($call_center_queues)) {
foreach ($call_center_queues as $queue) {
$call_center_queues[$x]['queue_status'] = 'Logged Out';
foreach ($call_center_tiers as $tier) {
if ($queue['queue_extension'] .'@'. $_SESSION['user']['domain_name'] == $tier['queue'] && $agent['call_center_agent_uuid'] == $tier['agent']) {
$call_center_queues[$x]['queue_status'] = $agent['agent_status'];
}
}
$x++;
}
$x++;
}
//includes the header