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Add call_center queue_login options: dynamic or static (default)

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FusionPBX
2023-11-15 23:17:43 -07:00
committed by GitHub
parent cb5fbc68b1
commit edb0180bcf
4 changed files with 89 additions and 53 deletions
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app/call_centers/resources/dashboard/call_center_agents.php
+24 -15
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@@ -127,15 +127,6 @@
$event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd));
$call_center_tiers = csv_to_named_array($event_socket_str, '|');
//get the call center queues from the database
$sql = "select * from v_call_center_queues ";
$sql .= "where domain_uuid = :domain_uuid ";
$sql .= "order by queue_extension asc ";
$parameters['domain_uuid'] = $_SESSION['domain_uuid'];
$call_center_queues = $database->select($sql, $parameters, 'all');
$num_rows = !is_array($call_center_queues) ? 0 : @sizeof($call_center_queues);
unset($sql, $parameters);
//get the agents from the database
$sql = "select * from v_call_center_agents ";
$sql .= "where user_uuid = :user_uuid ";
@@ -148,6 +139,22 @@
}
unset($sql, $parameters);
//get the call center queues from the database
if (!empty($_SESSION['call_center']['queue_login']['text']) && $_SESSION['call_center']['queue_login']['text'] == 'dynamic') {
$sql = "select * from v_call_center_queues ";
$sql .= "where domain_uuid = :domain_uuid ";
$sql .= "and call_center_queue_uuid in ( ";
$sql .= " select call_center_queue_uuid from v_call_center_tiers ";
$sql .= " where call_center_agent_uuid = :call_center_agent_uuid ";
$sql .= ") ";
$parameters['call_center_agent_uuid'] = $agent['call_center_agent_uuid'];
$sql .= "order by queue_extension asc ";
$parameters['domain_uuid'] = $_SESSION['domain_uuid'];
$call_center_queues = $database->select($sql, $parameters, 'all');
$num_rows = !is_array($call_center_queues) ? 0 : @sizeof($call_center_queues);
unset($sql, $parameters);
}
//get the agent details from event socket
$switch_cmd = 'callcenter_config agent list '.$agent['call_center_agent_uuid'];
$event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd));
@@ -158,14 +165,16 @@
//update the queue status
$x = 0;
foreach ($call_center_queues as $queue) {
$call_center_queues[$x]['queue_status'] = 'Logged Out';
foreach ($call_center_tiers as $tier) {
if ($queue['queue_extension'] .'@'. $_SESSION['user']['domain_name'] == $tier['queue'] && $agent['call_center_agent_uuid'] == $tier['agent']) {
$call_center_queues[$x]['queue_status'] = $agent['agent_status'];
if (is_array($call_center_queues)) {
foreach ($call_center_queues as $queue) {
$call_center_queues[$x]['queue_status'] = 'Logged Out';
foreach ($call_center_tiers as $tier) {
if ($queue['queue_extension'] .'@'. $_SESSION['user']['domain_name'] == $tier['queue'] && $agent['call_center_agent_uuid'] == $tier['agent']) {
$call_center_queues[$x]['queue_status'] = $agent['agent_status'];
}
}
$x++;
}
$x++;
}
//includes the header