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Add call_center queue_login options: dynamic or static (default)

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This commit is contained in:
FusionPBX
2023-11-15 23:17:43 -07:00
committed by GitHub
parent cb5fbc68b1
commit edb0180bcf
4 changed files with 89 additions and 53 deletions
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app/switch/resources/scripts/app/xml_handler/resources/scripts/configuration/callcenter.conf.lua
+50 -34
View File
@@ -1,6 +1,6 @@
-- xml_handler.lua
-- Part of FusionPBX
-- Copyright (C) 2015-2022 Mark J Crane <markjcrane@fusionpbx.com>
-- Copyright (C) 2015-2023 Mark J Crane <markjcrane@fusionpbx.com>
-- All rights reserved.
--
-- Redistribution and use in source and binary forms, with or without
@@ -25,11 +25,29 @@
-- POSSIBILITY OF SUCH DAMAGE.
--include functions
require "resources.functions.format_ringback"
require "resources.functions.format_ringback"
--include xml library
local Xml = require "resources.functions.xml";
--connect to the database
local Database = require "resources.functions.database";
dbh = Database.new('system');
--include settings library
local Settings = require "resources.functions.lazy_settings"
--create the settings object
local settings = Settings.new(dbh, domain_name, domain_uuid);
--check queue
queue_login = settings:get('call_center', 'queue_login', 'text');
if (queue_login ~= nil and queue_login == 'dynamic') then
per_queue_login = true;
else
per_queue_login = false;
end
--get the cache
local cache = require "resources.functions.cache"
hostname = trim(api:execute("switchname", ""));
@@ -43,10 +61,6 @@
freeswitch.consoleLog("warning", "[xml_handler] " .. cc_cache_key .. " can not be get from the cache: " .. tostring(err) .. "\n");
end
--connect to the database
local Database = require "resources.functions.database";
dbh = Database.new('system');
--exits the script if we didn't connect properly
assert(dbh:connected());
@@ -278,35 +292,37 @@
xml:append([[ </agents>]]);
--get the tiers
sql = "select t.domain_uuid, d.domain_name, t.call_center_agent_uuid, t.call_center_queue_uuid, q.queue_extension, t.tier_level, t.tier_position ";
sql = sql .. "from v_call_center_tiers as t, v_domains as d, v_call_center_queues as q ";
sql = sql .. "where d.domain_uuid = t.domain_uuid ";
sql = sql .. "and t.call_center_queue_uuid = q.call_center_queue_uuid; ";
if (debug["sql"]) then
freeswitch.consoleLog("notice", "[xml_handler] SQL: " .. sql .. "\n");
if (not per_queue_login) then
sql = "select t.domain_uuid, d.domain_name, t.call_center_agent_uuid, t.call_center_queue_uuid, q.queue_extension, t.tier_level, t.tier_position ";
sql = sql .. "from v_call_center_tiers as t, v_domains as d, v_call_center_queues as q ";
sql = sql .. "where d.domain_uuid = t.domain_uuid ";
sql = sql .. "and t.call_center_queue_uuid = q.call_center_queue_uuid; ";
if (debug["sql"]) then
freeswitch.consoleLog("notice", "[xml_handler] SQL: " .. sql .. "\n");
end
xml:append([[ <tiers>]]);
dbh:query(sql, function(row)
--get the values from the database and set as variables
domain_uuid = row.domain_uuid;
domain_name = row.domain_name;
agent_uuid = row.call_center_agent_uuid;
queue_uuid = row.call_center_queue_uuid;
queue_extension = row.queue_extension;
tier_level = row.tier_level;
tier_position = row.tier_position;
--build the xml
xml:append([[ <tier ]]);
xml:append([[ agent="]] .. xml.sanitize(agent_uuid) .. [[" ]]);
xml:append([[ queue="]] .. xml.sanitize(queue_extension) .. [[@]] .. xml.sanitize(domain_name) .. [[" ]]);
xml:append([[ domain_name="]] .. xml.sanitize(domain_name) .. [[" ]]);
--xml:append([[ agent_name="]] .. xml.sanitize(agent_name) .. [[" ]]);
--xml:append([[ queue_name="]] .. xml.sanitize(queue_name) .. [[" ]]);
xml:append([[ level="]] .. xml.sanitize(tier_level) .. [[" ]]);
xml:append([[ position="]] .. xml.sanitize(tier_position) .. [[" ]]);
xml:append([[ />]]);
end)
xml:append([[ </tiers>]]);
end
xml:append([[ <tiers>]]);
dbh:query(sql, function(row)
--get the values from the database and set as variables
domain_uuid = row.domain_uuid;
domain_name = row.domain_name;
agent_uuid = row.call_center_agent_uuid;
queue_uuid = row.call_center_queue_uuid;
queue_extension = row.queue_extension;
tier_level = row.tier_level;
tier_position = row.tier_position;
--build the xml
xml:append([[ <tier ]]);
xml:append([[ agent="]] .. xml.sanitize(agent_uuid) .. [[" ]]);
xml:append([[ queue="]] .. xml.sanitize(queue_extension) .. [[@]] .. xml.sanitize(domain_name) .. [[" ]]);
xml:append([[ domain_name="]] .. xml.sanitize(domain_name) .. [[" ]]);
--xml:append([[ agent_name="]] .. xml.sanitize(agent_name) .. [[" ]]);
--xml:append([[ queue_name="]] .. xml.sanitize(queue_name) .. [[" ]]);
xml:append([[ level="]] .. xml.sanitize(tier_level) .. [[" ]]);
xml:append([[ position="]] .. xml.sanitize(tier_position) .. [[" ]]);
xml:append([[ />]]);
end)
xml:append([[ </tiers>]]);
--close the extension tag if it was left open
xml:append([[ </configuration>]]);