Operator Panel: Added ability to record an extension, and set the current user's status.
This commit is contained in:
Nate Jones
parent
84142e5f6e
commit
f24f2c8f17
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@ -37,8 +37,24 @@
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$apps[$x]['menu'][0]['groups'][] = 'admin';
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//permission details
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$apps[$x]['permissions'][0]['name'] = 'operator_panel_view';
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$apps[$x]['permissions'][0]['groups'][] = 'superadmin';
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$apps[$x]['permissions'][0]['groups'][] = 'admin';
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$y = 0;
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$apps[$x]['permissions'][$y]['name'] = 'operator_panel_view';
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$apps[$x]['permissions'][$y]['groups'][] = 'superadmin';
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$apps[$x]['permissions'][$y]['groups'][] = 'admin';
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$y++;
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$apps[$x]['permissions'][$y]['name'] = 'operator_panel_manage';
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$apps[$x]['permissions'][$y]['groups'][] = 'superadmin';
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$apps[$x]['permissions'][$y]['groups'][] = 'admin';
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$y++;
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$apps[$x]['permissions'][$y]['name'] = 'operator_panel_eavesdrop';
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$apps[$x]['permissions'][$y]['groups'][] = 'superadmin';
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$apps[$x]['permissions'][$y]['groups'][] = 'admin';
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$y++;
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$apps[$x]['permissions'][$y]['name'] = 'operator_panel_kill';
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$apps[$x]['permissions'][$y]['groups'][] = 'superadmin';
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$apps[$x]['permissions'][$y]['groups'][] = 'admin';
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$y++;
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$apps[$x]['permissions'][$y]['name'] = 'operator_panel_record';
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$apps[$x]['permissions'][$y]['groups'][] = 'superadmin';
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$apps[$x]['permissions'][$y]['groups'][] = 'admin';
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?>
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@ -30,6 +30,11 @@
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$text['label-status_available_on_demand']['pt-pt'] = "Disponível (A Pedido)";
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$text['label-status_available_on_demand']['fr-fr'] = "Disponble (sur demande)";
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$text['label-status_on_demand']['en-us'] = "On Demand";
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$text['label-status_on_demand']['es-cl'] = "A Pedido";
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$text['label-status_on_demand']['pt-pt'] = "A Pedido";
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$text['label-status_on_demand']['fr-fr'] = "Sur Demande";
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$text['label-status_logged_out']['en-us'] = "Logged Out";
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$text['label-status_logged_out']['es-cl'] = "Desconectado";
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$text['label-status_logged_out']['pt-pt'] = "Desligado";
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@ -46,9 +51,9 @@
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$text['label-status_on_break']['fr-fr'] = "En Pause";
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$text['label-status_do_not_disturb']['en-us'] = "Do Not Disturb";
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$text['label-status_do_not_disturb']['es-cl'] = "No molestar";
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$text['label-status_do_not_disturb']['es-cl'] = "No Molestar";
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$text['label-status_do_not_disturb']['pt-pt'] = "Não Perturbar";
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$text['label-status_do_not_disturb']['fr-fr'] = "Ne pas déranger";
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$text['label-status_do_not_disturb']['fr-fr'] = "Ne pas Déranger";
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$text['label-eavesdrop']['en-us'] = "Eavesdrop";
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$text['label-eavesdrop']['es-cl'] = "Escuchar";
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@ -60,6 +65,16 @@
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$text['label-kill']['pt-pt'] = "Chamada Final";
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$text['label-kill']['fr-fr'] = "Tuer Appel";
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$text['label-record']['en-us'] = "Record";
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$text['label-record']['es-cl'] = "Registro";
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$text['label-record']['pt-pt'] = "Registro";
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$text['label-record']['fr-fr'] = "Enregistrer";
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$text['label-recording']['en-us'] = "Recording";
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$text['label-recording']['es-cl'] = "Grabación de Llamadas";
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$text['label-recording']['pt-pt'] = "Gravação de Chamadas";
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$text['label-recording']['fr-fr'] = "Enregistrement de L'appel";
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$text['button-all']['en-us'] = "All";
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$text['button-all']['es-cl'] = "Todos";
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$text['button-all']['pt-pt'] = "Tudo";
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@ -41,6 +41,33 @@ else {
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$text[$key] = $value[$_SESSION['domain']['language']['code']];
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}
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//set user status
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if (isset($_REQUEST['status']) && $_REQUEST['status'] != '') {
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$user_status = check_str($_REQUEST['status']);
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//sql update
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$sql = "update v_users set ";
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$sql .= "user_status = '".$user_status."' ";
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$sql .= "where domain_uuid = '".$_SESSION['domain_uuid']."' ";
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$sql .= "and user_uuid = '".$_SESSION['user']['user_uuid']."' ";
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if (permission_exists("user_account_setting_edit")) {
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$count = $db->exec(check_sql($sql));
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}
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//if call center app is installed then update the user_status
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if (is_dir($_SERVER["DOCUMENT_ROOT"].PROJECT_PATH.'/app/call_center')) {
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//update the user_status
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$fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']);
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$switch_cmd .= "callcenter_config agent set status ".$_SESSION['user']['username']."@".$_SESSION['domain_name']." '".$user_status."'";
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$switch_result = event_socket_request($fp, 'api '.$switch_cmd);
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//update the user state
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$cmd = "api callcenter_config agent set state ".$_SESSION['user']['username']."@".$_SESSION['domain_name']." Waiting";
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$response = event_socket_request($fp, $cmd);
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}
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exit;
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}
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require_once "resources/header.php";
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?>
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@ -213,6 +240,16 @@ require_once "resources/header.php";
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}
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}
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//record call
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function record_call(chan_uuid) {
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if (chan_uuid != '') {
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cmd = get_record_cmd(chan_uuid);
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if (cmd != '') {
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send_cmd('exec.php?cmd='+escape(cmd));
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}
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}
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}
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//used by call control and ajax refresh functions
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function send_cmd(url) {
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if (window.XMLHttpRequest) {// code for IE7+, Firefox, Chrome, Opera, Safari
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@ -323,7 +360,7 @@ require_once "resources/header.php";
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DIV.ext {
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float: left;
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width: 235px;
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margin: 0px 10px 10px 0px;
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margin: 0px 8px 8px 0px;
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padding: 0px;
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border-style: solid;
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-moz-border-radius: 5px;
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@ -59,36 +59,53 @@ foreach ($activity as $extension => $fields) {
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$groups = array_unique($groups);
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sort($groups);
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echo "<table cellpadding='0' cellspacing='0' border='0' width='100%'>";
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echo " <tr>";
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echo " <td valign='top' align='left' width='50%' nowrap>";
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echo " <b>".$text['title-operator_panel']."</b>";
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echo " </td>";
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echo " <td valign='top' align='center' nowrap>";
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echo " <input type='hidden' id='current_user_status' value=''>";
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if (sizeof($groups) > 0) {
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echo "<table cellpadding='0' cellspacing='0' border='0' align='right'>";
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echo " <tr>";
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echo " <td>";
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echo " <input type='hidden' id='group' value=\"".$_REQUEST['group']."\">";
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echo " <strong style='color: #000;'>".$text['label-call_group']."</strong> ";
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if (sizeof($groups) > 5) {
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//show select box
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echo " <select class='formfld' onchange=\"document.getElementById('group').value = this.options[this.selectedIndex].value; refresh_start();\" onfocus='refresh_stop();' onblur='refresh_start();'>\n";
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echo " <option value=''></option>";
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foreach ($groups as $group) {
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echo " <option value='".$group."' ".(($_REQUEST['group'] == $group) ? "selected" : null).">".$group."</option>\n";
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}
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echo " </select>\n";
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}
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else {
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//show buttons
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echo " <input type='button' class='btn' value=\"".$text['button-all']."\" onclick=\"document.getElementById('group').value = '';\">";
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foreach ($groups as $group) {
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echo " <input type='button' class='btn' value=\"".$group."\" ".(($_REQUEST['group'] == $group) ? "disabled='disabled'" : null)." onclick=\"document.getElementById('group').value = this.value;\">";
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}
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}
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echo " </td>";
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echo " </tr>";
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echo "</table>";
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$status_options = Array(
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"Available" => $text['label-status_available'],
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"Available (On Demand)" => $text['label-status_on_demand'],
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"On Break" => $text['label-status_on_break'],
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"Do Not Disturb" => $text['label-status_do_not_disturb'],
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"Logged Out" => $text['label-status_logged_out']
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);
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foreach ($status_options as $status_value => $status_label) {
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echo " <input type='button' class='btn' value=\"".$status_label."\" onclick=\"send_cmd('index.php?status='+escape('".$status_value."'));\">";
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}
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echo "<b>".$text['title-operator_panel']."</b>";
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echo "<br><br><br>";
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echo " </td>";
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echo " <td valign='top' align='right' width='50%' nowrap>";
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if (sizeof($groups) > 0) {
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echo " <input type='hidden' id='group' value=\"".$_REQUEST['group']."\">";
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if (sizeof($groups) > 5) {
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//show select box
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echo " <select class='formfld' onchange=\"document.getElementById('group').value = this.options[this.selectedIndex].value; refresh_start();\" onfocus='refresh_stop();' onblur='refresh_start();'>\n";
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echo " <option value='' ".(($_REQUEST['group'] == '') ? "selected" : null).">".$text['label-call_group']."</option>";
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echo " <option value=''>".$text['button-all']."</option>";
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foreach ($groups as $group) {
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echo " <option value='".$group."' ".(($_REQUEST['group'] == $group) ? "selected" : null).">".$group."</option>\n";
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}
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echo " </select>\n";
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}
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else {
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//show buttons
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echo " <input type='button' class='btn' title=\"".$text['label-call_group']."\" value=\"".$text['button-all']."\" onclick=\"document.getElementById('group').value = '';\">";
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foreach ($groups as $group) {
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echo " <input type='button' class='btn' title=\"".$text['label-call_group']."\" value=\"".$group."\" ".(($_REQUEST['group'] == $group) ? "disabled='disabled'" : null)." onclick=\"document.getElementById('group').value = this.value;\">";
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}
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}
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}
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echo " </td>";
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echo " </tr>";
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echo "</table>";
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echo "<br>";
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foreach ($activity as $extension => $ext) {
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unset($block);
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@ -243,6 +260,17 @@ foreach ($activity as $extension => $ext) {
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$block .= " <span class='caller_info'>";
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$block .= " <table align='right'><tr><td style='text-align: right;'>";
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$block .= " <span class='call_info'>".$ext['call_length']."</span><br>";
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//record
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if (permission_exists('operator_panel_record') && $ext_state == 'active') {
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$call_identifier_record = $ext['call_uuid'];
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$rec_file = $_SESSION['switch']['recordings']['dir']."/archive/".date("Y")."/".date("M")."/".date("d")."/".$call_identifier_record.".wav";
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if (file_exists($rec_file)) {
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$block .= "<img src='resources/images/recording.png' style='width: 12px; height: 12px; border: none; margin: 4px 0px 0px 5px; cursor: help;' title=\"".$text['label-recording']."\">";
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}
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else {
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$block .= "<img src='resources/images/record.png' style='width: 12px; height: 12px; border: none; margin: 4px 0px 0px 5px; cursor: pointer;' title=\"".$text['label-record']."\" onclick=\"record_call('".$call_identifier_record."');\">";
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}
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}
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//eavesdrop
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if (permission_exists('operator_panel_eavesdrop') && $ext_state == 'active' && !in_array($extension, $_SESSION['user']['extensions'])) {
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$block .= "<img src='resources/images/eavesdrop.png' style='width: 12px; height: 12px; border: none; margin: 4px 0px 0px 5px; cursor: pointer;' title='".$text['label-eavesdrop']."' onclick=\"eavesdrop_call('".$extension."','".$call_identifier."');\">";
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