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Change call center queue id from uuid to extension@domain_name

This commit is contained in:
markjcrane 2021-04-29 19:07:58 -06:00
parent 0baaed17ea
commit fd4fa5a19d
1 changed files with 23 additions and 6 deletions
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29
app/call_centers/call_center_agent_status.php
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@ -80,8 +80,11 @@
$call_center_tiers = csv_to_named_array($event_socket_str, '|'); $call_center_tiers = csv_to_named_array($event_socket_str, '|');
//get the call center queues from the database //get the call center queues from the database
$sql = "select * from v_call_center_queues "; $sql = "select q.*, d.domain_name ";
$sql .= "where domain_uuid = :domain_uuid "; $sql .= "from v_call_center_queues as q, v_domains as d ";
$sql .= "where q.domain_uuid = :domain_uuid ";
$sql .= "and d.domain_uuid = :domain_uuid ";
$sql .= "and q.domain_uuid = d.domain_uuid ";
$sql .= "order by queue_name asc "; $sql .= "order by queue_name asc ";
$parameters['domain_uuid'] = $_SESSION['domain_uuid']; $parameters['domain_uuid'] = $_SESSION['domain_uuid'];
$database = new database; $database = new database;
@ -93,8 +96,11 @@
$x = 0; $x = 0;
if (is_array($call_center_queues)) { if (is_array($call_center_queues)) {
foreach ($call_center_queues as $queue) { foreach ($call_center_queues as $queue) {
//set the queue id
$queue_id = $queue['queue_extension'].'@'.$queue['domain_name'];
//get the queue list from event socket //get the queue list from event socket
$switch_cmd = "callcenter_config queue list agents ".$queue['call_center_queue_uuid']; $switch_cmd = "callcenter_config queue list agents ".$queue_id;
$event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd)); $event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd));
$queue_list = csv_to_named_array($event_socket_str, '|'); $queue_list = csv_to_named_array($event_socket_str, '|');
$call_center_queues[$x]['queue_list'] = $queue_list; $call_center_queues[$x]['queue_list'] = $queue_list;
@ -158,7 +164,7 @@
//use the http post array to change the status //use the http post array to change the status
if (is_array($_POST['agents'])) { if (is_array($_POST['agents'])) {
foreach($_POST['agents'] as $row) { foreach($_POST['agents'] as $row) {
if (strlen($row['agent_status']) > 0) { if (isset($row['agent_status'])) {
//agent set status //agent set status
if ($fp) { if ($fp) {
//set the user_status //set the user_status
@ -217,6 +223,17 @@
} }
//echo $command."\n"; //echo $command."\n";
//get the queue_id
if (isset($row['queue_uuid']) && is_uuid($row['queue_uuid'])) {
if (is_array($call_center_queues)) {
foreach ($call_center_queues as $queue) {
if ($queue['call_center_queue_uuid'] == $row['queue_uuid']) {
$queue_id = $queue['queue_extension'].'@'.$queue['domain_name'];
}
}
}
}
//set the agent status to available and assign the agent to the queue with the tier //set the agent status to available and assign the agent to the queue with the tier
if (isset($row['queue_uuid']) && $row['agent_status'] == 'Available') { if (isset($row['queue_uuid']) && $row['agent_status'] == 'Available') {
//set the call center status //set the call center status
@ -225,7 +242,7 @@
//assign the agent to the queue //assign the agent to the queue
if (is_uuid($row['queue_uuid']) && is_uuid($row['agent_uuid'])) { if (is_uuid($row['queue_uuid']) && is_uuid($row['agent_uuid'])) {
$command = "api callcenter_config tier add ".$row['queue_uuid']." ".$row['agent_uuid']." 1 1"; $command = "api callcenter_config tier add ".$queue_id." ".$row['agent_uuid']." 1 1";
//echo $command."<br />\n"; //echo $command."<br />\n";
$response = event_socket_request($fp, $command); $response = event_socket_request($fp, $command);
} }
@ -234,7 +251,7 @@
//un-assign the agent from the queue //un-assign the agent from the queue
if (isset($row['queue_uuid']) && $row['agent_status'] == 'Logged Out') { if (isset($row['queue_uuid']) && $row['agent_status'] == 'Logged Out') {
if (is_uuid($row['queue_uuid']) && is_uuid($row['agent_uuid'])) { if (is_uuid($row['queue_uuid']) && is_uuid($row['agent_uuid'])) {
$command = "api callcenter_config tier del ".$row['queue_uuid']." ".$row['agent_uuid']; $command = "api callcenter_config tier del ".$queue_id." ".$row['agent_uuid'];
//echo $command."<br />\n"; //echo $command."<br />\n";
$response = event_socket_request($fp, $command); $response = event_socket_request($fp, $command);
} }