\n"; echo "\n"; echo "\n"; if ($action == "add") { echo "\n"; } if ($action == "update") { echo "\n"; } echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo " \n"; echo " \n"; echo " "; echo "

".$text['header-call_center_queue_add']."	".$text['header-call_center_queue_edit']."	\n"; if ($action == "update") { echo " \n"; echo " \n"; echo " \n"; echo " \n"; } echo " \n"; echo "
\n"; //echo "Call Center queue settings. \n"; echo "
\n"; echo " ".$text['label-queue_name'].":\n"; echo "	\n"; echo " \n"; echo " \n"; echo $text['description-queue_name']."\n"; echo "
\n"; echo " ".$text['label-extension'].":\n"; echo "	\n"; echo " \n"; echo " \n"; echo $text['description-extension']."\n"; echo "
\n"; echo " ".$text['label-strategy'].":\n"; echo "	\n"; echo " \n"; echo " \n"; if ($queue_strategy == "ring-all") { echo " ".$text['option-ring_all']."\n"; } else { echo " ".$text['option-ring_all']."\n"; } if ($queue_strategy == "longest-idle-agent") { echo " ".$text['option-longest_idle_agent']."\n"; } else { echo " ".$text['option-longest_idle_agent']."\n"; } if ($queue_strategy == "round-robin") { echo " ".$text['option-round_robin']."\n"; } else { echo " ".$text['option-round_robin']."\n"; } if ($queue_strategy == "top-down") { echo " ".$text['option-top_down']."\n"; } else { echo " ".$text['option-top_down']."\n"; } if ($queue_strategy == "agent-with-least-talk-time") { echo " ".$text['option-agent_with_least_talk_time']."\n"; } else { echo " ".$text['option-agent_with_least_talk_time']."\n"; } if ($queue_strategy == "agent-with-fewest-calls") { echo " ".$text['option-agent_with_fewest_calls']."\n"; } else { echo " ".$text['option-agent_with_fewest_calls']."\n"; } if ($queue_strategy == "sequentially-by-agent-order") { echo " ".$text['option-sequentially_by_agent_order']."\n"; } else { echo " ".$text['option-sequentially_by_agent_order']."\n"; } if ($queue_strategy == "sequentially-by-next-agent-order") { echo " ".$text['option-sequentially_by_next_agent_order']."\n"; } else { echo " ".$text['option-sequentially_by_next_agent_order']."\n"; } if ($queue_strategy == "random") { echo " ".$text['option-random']."\n"; } else { echo " ".$text['option-random']."\n"; } echo " \n"; echo " \n"; echo $text['description-strategy']."\n"; echo "
\n"; echo " ".$text['label-music_on_hold'].":\n"; echo "	\n"; $select_options = ""; if ($queue_moh_sound == "\${us-ring}" || $queue_moh_sound == "us-ring") { $select_options .= " ".$text['option-usring']."\n"; } else { $select_options .= " ".$text['option-usring']."\n"; } if ($queue_moh_sound == "\${pt-ring}" || $queue_moh_sound == "pt-ring") { $select_options .= " ".$text['option-ptring']."\n"; } else { $select_options .= " ".$text['option-ptring']."\n"; } if ($queue_moh_sound == "\${fr-ring}" || $queue_moh_sound == "fr-ring") { $select_options .= " ".$text['option-frring']."\n"; } else { $select_options .= " ".$text['option-frring']."\n"; } if ($queue_moh_sound == "\${uk-ring}" || $queue_moh_sound == "uk-ring") { $select_options .= " ".$text['option-ukring']."\n"; } else { $select_options .= " ".$text['option-ukring']."\n"; } if ($queue_moh_sound == "\${rs-ring}" || $queue_moh_sound == "rs-ring") { $select_options .= " ".$text['option-rsring']."\n"; } else { $select_options .= " ".$text['option-rsring']."\n"; } require_once "app/music_on_hold/resources/classes/switch_music_on_hold.php"; $moh= new switch_music_on_hold; $moh->select_name = "queue_moh_sound"; $moh->select_value = $queue_moh_sound; $moh->select_options = $select_options; echo $moh->select(); echo " \n"; echo $text['description-music_on_hold']."\n"; echo "
\n"; echo " ".$text['label-record_template'].":\n"; echo "	\n"; echo " \n"; echo " \n"; echo $text['description-record_template']."\n"; echo "
\n"; echo " ".$text['label-time_base_score'].":\n"; echo "	\n"; echo " \n"; echo " \n"; if ($queue_time_base_score == "system") { echo " ".$text['option-system']."\n"; } else { echo " ".$text['option-system']."\n"; } if ($queue_time_base_score == "queue") { echo " ".$text['option-queue']."\n"; } else { echo " ".$text['option-queue']."\n"; } echo " \n"; echo " \n"; echo $text['description-time_base_score']."\n"; echo "
\n"; echo " ".$text['label-max_wait_time'].":\n"; echo "	\n"; echo " \n"; echo " \n"; echo $text['description-max_wait_time']."\n"; echo "
\n"; echo " ".$text['label-max_wait_time_with_no_agent'].":\n"; echo "	\n"; echo " \n"; echo " \n"; echo $text['description-max_wait_time_with_no_agent']."\n"; echo "
\n"; echo " ".$text['label-max_wait_time_with_no_agent_time_reached'].":\n"; echo "	\n"; echo " \n"; echo " \n"; echo $text['description-max_wait_time_with_no_agent_time_reached']."\n"; echo "
\n"; echo " ".$text['label-timeout_action'].":\n"; echo "	\n"; //switch_select_destination(select_type, select_label, select_name, select_value, select_style, action); switch_select_destination("dialplan", "", "queue_timeout_action", $queue_timeout_action, "", ""); echo " \n"; echo $text['description-timeout_action']."\n"; echo "
\n"; echo " ".$text['label-tier_rules_apply'].":\n"; echo "	\n"; echo " \n"; echo " \n"; if ($queue_tier_rules_apply == "true") { echo " ".$text['option-true']."\n"; } else { echo " ".$text['option-true']."\n"; } if ($queue_tier_rules_apply == "false") { echo " ".$text['option-false']."\n"; } else { echo " ".$text['option-false']."\n"; } echo " \n"; echo " \n"; echo $text['description-tier_rules_apply']."\n"; echo "
\n"; echo " ".$text['label-tier_rule_wait_second'].":\n"; echo "	\n"; echo " \n"; echo " \n"; echo $text['description-tier_rule_wait_second']."\n"; echo "
\n"; echo " ".$text['label-tier_rule_wait_multiply_level'].":\n"; echo "	\n"; echo " \n"; echo " \n"; if ($queue_tier_rule_wait_multiply_level == "true") { echo " ".$text['option-true']."\n"; } else { echo " ".$text['option-true']."\n"; } if ($queue_tier_rule_wait_multiply_level == "false") { echo " ".$text['option-false']."\n"; } else { echo " ".$text['option-false']."\n"; } echo " \n"; echo " \n"; echo $text['description-tier_rule_wait_multiply_level']."\n"; echo "
\n"; echo " ".$text['label-tier_rule_no_agent_no_wait'].":\n"; echo "	\n"; echo " \n"; echo " \n"; if ($queue_tier_rule_no_agent_no_wait == "true") { echo " ".$text['option-true']."\n"; } else { echo " ".$text['option-true']."\n"; } if ($queue_tier_rule_no_agent_no_wait == "false") { echo " ".$text['option-false']."\n"; } else { echo " ".$text['option-false']."\n"; } echo " \n"; echo " \n"; echo $text['description-tier_rule_no_agent_no_wait']."\n"; echo "
\n"; echo " ".$text['label-discard_abandoned_after'].":\n"; echo "	\n"; echo " \n"; echo " \n"; echo $text['description-discard_abandoned_after']."\n"; echo "
\n"; echo " ".$text['label-abandoned_resume_allowed'].":\n"; echo "	\n"; echo " \n"; echo " \n"; if ($queue_abandoned_resume_allowed == "true") { echo " ".$text['option-true']."\n"; } else { echo " ".$text['option-true']."\n"; } if ($queue_abandoned_resume_allowed == "false") { echo " ".$text['option-false']."\n"; } else { echo " ".$text['option-false']."\n"; } echo " \n"; echo " \n"; echo $text['description-abandoned_resume_allowed']."\n"; echo "
\n"; echo " ".$text['label-caller_id_name_prefix'].":\n"; echo "	\n"; echo " \n"; echo " \n"; echo $text['description-caller_id_name_prefix']."\n"; echo "
\n"; echo " ".$text['label-description'].":\n"; echo "	\n"; echo " \n"; echo " \n"; echo $text['description-description']."\n"; echo "
\n"; if ($action == "update") { echo " \n"; } echo " \n"; echo "

"; echo ""; echo "