Portions created by the Initial Developer are Copyright (C) 2008-2012 the Initial Developer. All Rights Reserved. Contributor(s): Mark J Crane */ require_once "root.php"; require_once "resources/require.php"; require_once "resources/check_auth.php"; if (permission_exists('call_center_agent_view')) { //access granted } else { echo "access denied"; exit; } //add multi-lingual support require_once "app_languages.php"; foreach($text as $key => $value) { $text[$key] = $value[$_SESSION['domain']['language']['code']]; } require_once "resources/header.php"; $document['title'] = $text['title-call_center_agent_status']; require_once "resources/paging.php"; //setup the event socket connection $fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']); //get the http post values and set them as php variables if (count($_POST)>0) { //include the dnd php class include PROJECT_PATH."/app/calls/resources/classes/do_not_disturb.php"; foreach($_POST['agents'] as $row) { if (strlen($row['status']) > 0) { //agent set status if ($fp) { //set the user_status $sql = "update v_users set "; $sql .= "user_status = '".$row['status']."' "; $sql .= "where domain_uuid = '$domain_uuid' "; $sql .= "and username = '".$row['name']."' "; $prep_statement = $db->prepare(check_sql($sql)); $prep_statement->execute(); //set the call center status if ($row['status'] == "Do Not Disturb") { //set the default dnd action $dnd_action = "add"; //set the call center status to Logged Out $cmd = "api callcenter_config agent set status ".$row['name']."@".$_SESSION['domains'][$domain_uuid]['domain_name']." 'Logged Out'"; } else { $cmd = "api callcenter_config agent set status ".$row['name']."@".$_SESSION['domains'][$domain_uuid]['domain_name']." '".$row['status']."'"; } //echo $cmd."
\n"; $response = event_socket_request($fp, $cmd); usleep(200); } //loop through the list of assigned extensions foreach ($_SESSION['user']['extension'] as &$sub_row) { //update dnd $dnd = new do_not_disturb; //$dnd->debug = false; $dnd->domain_uuid = $domain_uuid; $dnd->domain_name = $_SESSION['domain_name']; $dnd->extension = $sub_row["user"]; if ($row['status'] == "Do Not Disturb") { $dnd->enabled = "true"; } else { $dnd->enabled = "false"; } $dnd->set(); unset($dnd); } unset ($prep_statement); } } } //get the agent list from event socket $switch_cmd = 'callcenter_config agent list'; $event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd)); $agent_array = csv_to_named_array($event_socket_str, '|'); //set the status on the user_array by using the extension as the key foreach ($agent_array as $row) { if (count($_SESSION['domains']) == 1) { //get the extension status from the call center agent list preg_match('/user\/(\d{2,7})/', $row['contact'], $matches); $extension = $matches[1]; $user_array[$extension]['username'] = $tmp[0]; if ($user_array[$extension]['user_status'] != "Do Not Disturb") { $user_array[$extension]['user_status'] = $row['status']; } } else { $tmp = explode('@',$row["name"]); if ($tmp[1] == $_SESSION['domain_name']) { //get the extension status from the call center agent list preg_match('/user\/(\d{2,7})/', $row['contact'], $matches); $extension = $matches[1]; $user_array[$extension]['username'] = $tmp[0]; if ($user_array[$extension]['user_status'] != "Do Not Disturb") { $user_array[$extension]['user_status'] = $row['status']; } } } } //show the content echo "
"; echo "\n"; echo "\n"; echo " "; echo ""; echo "
\n"; echo "
"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "
".$text['header-call_center_agent_status']."\n"; echo " \n"; echo " \n"; echo "
\n"; echo $text['description-call_center_agent_status']."

\n"; echo "
\n"; $c = 0; $row_style["0"] = "row_style0"; $row_style["1"] = "row_style1"; echo "
\n"; echo "
\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; $x = 0; foreach($agent_array as $row) { $tmp = explode('@',$row["name"]); $agent_name = $tmp[0]; $str = ''; $str .= "\n"; $str .= " \n"; $str .= " \n"; $str .= " \n"; $str .= "\n"; if (count($_SESSION['domains']) > 1) { if ($tmp[1] == $_SESSION['domain_name']) { echo $str; if ($c==0) { $c=1; } else { $c=0; } } } else { echo $str; if ($c==0) { $c=1; } else { $c=0; } } $x++; } //end foreach unset($sql, $result, $row_count); echo "\n"; echo "\n"; echo "\n"; echo "
".$text['label-agent']."".$text['label-status']."".$text['label-options']."
".$row['name']." ".$row['status']." "; $str .= " \n"; $str .= " \n"; $str .= " \n"; $str .= " \n"; $str .= " \n"; $str .= " \n"; $str .= "
\n"; echo " \n"; echo " \n"; echo " \n"; echo " \n"; echo " \n"; echo " \n"; echo "
 $paging_controls\n"; echo "
\n"; echo " \n"; echo "
\n"; echo "
"; echo "
"; echo "

"; echo "

"; echo "
"; echo "
"; echo "\n"; echo "

"; //show the footer require_once "resources/footer.php"; ?>