Portions created by the Initial Developer are Copyright (C) 2008-2012 the Initial Developer. All Rights Reserved. Contributor(s): Mark J Crane James Rose */ include "root.php"; require_once "resources/require.php"; require_once "resources/check_auth.php"; if (permission_exists('call_center_active_view')) { //access granted } else { echo "access denied"; exit; } //add multi-lingual support require_once "app_languages.php"; foreach($text as $key => $value) { $text[$key] = $value[$_SESSION['domain']['language']['code']]; } //get the queue_name and set it as a variable $queue_name = $_GET[queue_name].'@'. $_SESSION['domains'][$domain_uuid]['domain_name']; //convert the string to a named array function str_to_named_array($tmp_str, $tmp_delimiter) { $tmp_array = explode ("\n", $tmp_str); $result = ''; if (trim(strtoupper($tmp_array[0])) != "+OK") { $tmp_field_name_array = explode ($tmp_delimiter, $tmp_array[0]); $x = 0; foreach ($tmp_array as $row) { if ($x > 0) { $tmp_field_value_array = explode ($tmp_delimiter, $tmp_array[$x]); $y = 0; foreach ($tmp_field_value_array as $tmp_value) { $tmp_name = $tmp_field_name_array[$y]; if (trim(strtoupper($tmp_value)) != "+OK") { $result[$x][$tmp_name] = $tmp_value; } $y++; } } $x++; } unset($row); } return $result; } //alternate the color of the row $c = 0; $row_style["0"] = "row_style0"; $row_style["1"] = "row_style1"; //create an event socket connection $fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']); //get the call center queue, agent and tiers list if (!$fp) { $msg = "

Connection to Event Socket failed.

"; echo "

\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "

Message
$msg

\n"; echo "

\n"; } else { //get the agent list //show the title echo "\n"; echo " \n"; echo " \n"; echo " \n"; echo "

".$text['header-agents']."
\n"; echo " ".$text['description-agents']."
\n"; echo "

\n"; echo "
\n"; //send the event socket command and get the response //callcenter_config queue list tiers [queue_name] | $switch_cmd = 'callcenter_config queue list tiers '.$queue_name; $event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd)); $result = str_to_named_array($event_socket_str, '|'); //prepare the result for array_multisort $x = 0; foreach ($result as $row) { $tier_result[$x]['level'] = $row['level']; $tier_result[$x]['position'] = $row['position']; $tier_result[$x]['agent'] = $row['agent']; $tier_result[$x]['state'] = trim($row['state']); $tier_result[$x]['queue'] = $row['queue']; $x++; } //sort the array //SORT_ASC, SORT_DESC, SORT_REGULAR, SORT_NUMERIC, SORT_STRING array_multisort($tier_result, SORT_ASC); //send the event socket command and get the response //callcenter_config queue list agents [queue_name] [status] | $switch_cmd = 'callcenter_config queue list agents '.$queue_name; $event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd)); $agent_result = str_to_named_array($event_socket_str, '|'); //list the agents echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; if (permission_exists('call_center_active_options')) { echo "\n"; } echo "\n"; foreach ($tier_result as $tier_row) { //$queue = $tier_row['queue']; //$queue = str_replace('@'.$_SESSION['domain_name'], '', $queue); $agent = $tier_row['agent']; //$agent = str_replace('@'.$_SESSION['domain_name'], '', $agent); $tier_state = $tier_row['state']; $tier_level = $tier_row['level']; $tier_position = $tier_row['position']; foreach ($agent_result as $agent_row) { if ($tier_row['agent'] == $agent_row['name']) { $name = $agent_row['name']; $name = str_replace('@'.$_SESSION['domain_name'], '', $name); //$system = $agent_row['system']; $a_uuid = $agent_row['uuid']; //$type = $agent_row['type']; $contact = $agent_row['contact']; $a_exten = preg_replace("/user\//", "", $contact); $a_exten = preg_replace("/@.*/", "", $a_exten); $a_exten = preg_replace("/{.*}/", "", $a_exten); $status = $agent_row['status']; $state = $agent_row['state']; $max_no_answer = $agent_row['max_no_answer']; $wrap_up_time = $agent_row['wrap_up_time']; $reject_delay_time = $agent_row['reject_delay_time']; $busy_delay_time = $agent_row['busy_delay_time']; $last_bridge_start = $agent_row['last_bridge_start']; $last_bridge_end = $agent_row['last_bridge_end']; //$last_offered_call = $agent_row['last_offered_call']; $last_status_change = $agent_row['last_status_change']; $no_answer_count = $agent_row['no_answer_count']; $calls_answered = $agent_row['calls_answered']; $talk_time = $agent_row['talk_time']; $ready_time = $agent_row['ready_time']; $last_offered_call_seconds = time() - $last_offered_call; $last_offered_call_length_hour = floor($last_offered_call_seconds/3600); $last_offered_call_length_min = floor($last_offered_call_seconds/60 - ($last_offered_call_length_hour * 60)); $last_offered_call_length_sec = $last_offered_call_seconds - (($last_offered_call_length_hour * 3600) + ($last_offered_call_length_min * 60)); $last_offered_call_length_min = sprintf("%02d", $last_offered_call_length_min); $last_offered_call_length_sec = sprintf("%02d", $last_offered_call_length_sec); $last_offered_call_length = $last_offered_call_length_hour.':'.$last_offered_call_length_min.':'.$last_offered_call_length_sec; $last_status_change_seconds = time() - $last_status_change; $last_status_change_length_hour = floor($last_status_change_seconds/3600); $last_status_change_length_min = floor($last_status_change_seconds/60 - ($last_status_change_length_hour * 60)); $last_status_change_length_sec = $last_status_change_seconds - (($last_status_change_length_hour * 3600) + ($last_status_change_length_min * 60)); $last_status_change_length_min = sprintf("%02d", $last_status_change_length_min); $last_status_change_length_sec = sprintf("%02d", $last_status_change_length_sec); $last_status_change_length = $last_status_change_length_hour.':'.$last_status_change_length_min.':'.$last_status_change_length_sec; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; if (permission_exists('call_center_active_options')) { echo ""; } } } echo "\n"; if ($c==0) { $c=1; } else { $c=0; } } echo "

".$text['label-name']."	".$text['label-extension']."	".$text['label-status']."	".$text['label-state']."	".$text['label-status_change']."	".$text['label-missed']."	".$text['label-answered']."	".$text['label-tier_state']."	".$text['label-tier_level']."	".$text['label-tier_position']."	".$text['label-options']."
".$name."	".$a_exten."	".$status."	".$state."	".$last_status_change_length."	".$no_answer_count."	".$calls_answered."	".$tier_state."	".$tier_level."	".$tier_position."	"; //need to check state to so only waiting gets call, and trying/answer gets eavesdrop if ($tier_state == "Offering" \|\| $tier_state == "Active Inbound") { $orig_command="{origination_caller_id_name=eavesdrop,origination_caller_id_number=".$a_exten."}user/".$_SESSION['user']['extension'][0]['user']."@".$_SESSION['domain_name']." %26eavesdrop(".$a_uuid.")"; //debug //echo $orig_command; //echo " log_cmd \n"; echo " ".$text['label-eavesdrop']." \n"; $xfer_command = $a_uuid." -bleg ".$_SESSION['user']['extension'][0]['user']." XML ".$_SESSION['domain_name']; //$xfer_command = $a_uuid." ".$_SESSION['user']['extension'][0]['user']." XML default"; $xfer_command = urlencode($xfer_command); echo " ".$text['label-transfer']." \n"; } else { $orig_call="{origination_caller_id_name=c2c-".urlencode($name).",origination_caller_id_number=".$a_exten."}user/".$_SESSION['user']['extension'][0]['user']."@".$_SESSION['domain_name']." %26bridge(user/".$a_exten."@".$_SESSION['domain_name'].")"; echo " ".$text['label-call']." \n"; } echo "

\n\n"; echo "
"; //add vertical spacing echo "
\n"; echo "
\n"; echo "
\n"; //get the queue list //send the event socket command and get the response //callcenter_config queue list members [queue_name] $switch_cmd = 'callcenter_config queue list members '.$queue_name; $event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd)); $result = str_to_named_array($event_socket_str, '|'); //show the title echo "\n"; echo " \n"; echo " \n"; echo " \n"; echo "

".$text['label-queue'].": ".ucfirst($_GET[queue_name])."
\n"; echo " ".$text['description-queue']."
\n"; echo "

\n"; echo "
\n"; echo "\n"; echo "\n"; echo "\n"; //echo "\n"; echo "\n"; echo "\n"; echo "\n"; if (if_group("admin") || if_group("superadmin")) { echo "\n"; } echo "\n"; echo "\n"; $q_waiting=0; $q_trying=0; $q_answered=0; foreach ($result as $row) { $queue = $row['queue']; $system = $row['system']; $uuid = $row['uuid']; $session_uuid = $row['session_uuid']; $caller_number = $row['cid_number']; $caller_name = $row['cid_name']; $system_epoch = $row['system_epoch']; $joined_epoch = $row['joined_epoch']; $rejoined_epoch = $row['rejoined_epoch']; $bridge_epoch = $row['bridge_epoch']; $abandoned_epoch = $row['abandoned_epoch']; $base_score = $row['base_score']; $skill_score = $row['skill_score']; $serving_agent = $row['serving_agent']; $serving_system = $row['serving_system']; $state = $row['state']; if ($state=="Trying") {$q_trying = $q_trying + 1;} if ($state=="Waiting") {$q_waiting = $q_waiting + 1;} if ($state=="Answered") {$q_answered = $q_answered + 1;} $joined_seconds = time() - $joined_epoch; $joined_length_hour = floor($joined_seconds/3600); $joined_length_min = floor($joined_seconds/60 - ($joined_length_hour * 60)); $joined_length_sec = $joined_seconds - (($joined_length_hour * 3600) + ($joined_length_min * 60)); $joined_length_min = sprintf("%02d", $joined_length_min); $joined_length_sec = sprintf("%02d", $joined_length_sec); $joined_length = $joined_length_hour.':'.$joined_length_min.':'.$joined_length_sec; //$system_seconds = time() - $system_epoch; //$system_length_hour = floor($system_seconds/3600); //$system_length_min = floor($system_seconds/60 - ($system_length_hour * 60)); //$system_length_sec = $system_seconds - (($system_length_hour * 3600) + ($system_length_min * 60)); //$system_length_min = sprintf("%02d", $system_length_min); //$system_length_sec = sprintf("%02d", $system_length_sec); //$system_length = $system_length_hour.':'.$system_length_min.':'.$system_length_sec; echo "\n"; echo "\n"; //echo "\n"; echo "\n"; echo "\n"; echo "\n"; if (if_group("admin") || if_group("superadmin")) { echo ""; } echo "\n"; echo "\n"; if ($c==0) { $c=1; } else { $c=0; } } echo "

".$text['label-time']."	".$text['label-system']."	".$text['label-name']."	".$text['label-number']."	".$text['label-status']."	".$text['label-options']."	".$text['label-agent']."
".$joined_length."	".$system_length."	".$caller_name."	".$caller_number."	".$state."	"; $q_caller_number = urlencode($caller_number); $orig_command="{origination_caller_id_name=eavesdrop,origination_caller_id_number=".$q_caller_number."}user/".$_SESSION['user']['extension'][0]['user']."@".$_SESSION['domain_name']." %26eavesdrop(".$session_uuid.")"; //debug //echo $orig_command; //echo " log_cmd \n"; echo " ".$text['label-eavesdrop']." \n"; echo "	".$serving_agent."

\n"; echo "
"; echo "".$text['label-total_waiting'].": {$q_waiting}
".$text['label-total_trying'].": {$q_trying}
".$text['label-total_answered'].": {$q_answered}\n"; //add vertical spacing echo "
\n"; echo "
\n"; echo "
\n"; } ?>