-- ivr_menu.lua -- Part of FusionPBX -- Copyright (C) 2012 Mark J Crane -- All rights reserved. -- -- Redistribution and use in source and binary forms, with or without -- modification, are permitted provided that the following conditions are met: -- -- 1. Redistributions of source code must retain the above copyright notice, -- this list of conditions and the following disclaimer. -- -- 2. Redistributions in binary form must reproduce the above copyright -- notice, this list of conditions and the following disclaimer in the -- documentation and/or other materials provided with the distribution. -- -- THIS SOFTWARE IS PROVIDED ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, -- INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY -- AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE -- AUTHOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, -- OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF -- SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS -- INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN -- CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) -- ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE -- POSSIBILITY OF SUCH DAMAGE. --set the debug options debug["action"] = false; debug["sql"] = false; debug["regex"] = false; debug["dtmf"] = false; debug["tries"] = false; --include the lua script scripts_dir = string.sub(debug.getinfo(1).source,2,string.len(debug.getinfo(1).source)-(string.len(argv[0])+1)); include = assert(loadfile(scripts_dir .. "/resources/config.lua")); include(); include = loadfile(scripts_dir .. "/resources/local.lua"); if (include ~= nil) then include(); end --connect to the database --ODBC - data source name if (dsn_name) then dbh = freeswitch.Dbh(dsn_name,dsn_username,dsn_password); end --FreeSWITCH core db handler if (db_type == "sqlite") then dbh = freeswitch.Dbh("sqlite://"..db_path.."/"..db_name); end --get the variables domain_name = session:getVariable("domain_name"); context = session:getVariable("context"); ivr_menu_uuid = session:getVariable("ivr_menu_uuid"); caller_id_name = session:getVariable("caller_id_name"); caller_id_number = session:getVariable("caller_id_number"); --set default variable(s) tries = 0; --add the trim function function trim(s) return s:gsub("^%s+", ""):gsub("%s+$", "") end --check if a file exists function file_exists(name) local f=io.open(name,"r") if f~=nil then io.close(f) return true else return false end end --get the ivr menu from the database sql = [[SELECT * FROM v_ivr_menus WHERE ivr_menu_uuid = ']] .. ivr_menu_uuid ..[[' AND ivr_menu_enabled = 'true' ]]; if (debug["sql"]) then freeswitch.consoleLog("notice", "[ivr_menu] SQL: " .. sql .. "\n"); end status = dbh:query(sql, function(row) ivr_menu_name = row["ivr_menu_name"]; --ivr_menu_extension = row["ivr_menu_extension"]; ivr_menu_greet_long = row["ivr_menu_greet_long"]; ivr_menu_greet_short = row["ivr_menu_greet_short"]; ivr_menu_invalid_sound = row["ivr_menu_invalid_sound"]; ivr_menu_exit_sound = row["ivr_menu_exit_sound"]; ivr_menu_confirm_macro = row["ivr_menu_confirm_macro"]; ivr_menu_confirm_key = row["ivr_menu_confirm_key"]; ivr_menu_tts_engine = row["ivr_menu_tts_engine"]; ivr_menu_tts_voice = row["ivr_menu_tts_voice"]; ivr_menu_confirm_attempts = row["ivr_menu_confirm_attempts"]; ivr_menu_timeout = row["ivr_menu_timeout"]; --ivr_menu_exit_app = row["ivr_menu_exit_app"]; --ivr_menu_exit_data = row["ivr_menu_exit_data"]; ivr_menu_inter_digit_timeout = row["ivr_menu_inter_digit_timeout"]; ivr_menu_max_failures = row["ivr_menu_max_failures"]; ivr_menu_max_timeouts = row["ivr_menu_max_timeouts"]; ivr_menu_digit_len = row["ivr_menu_digit_len"]; ivr_menu_direct_dial = row["ivr_menu_direct_dial"]; --ivr_menu_description = row["ivr_menu_description"]; ivr_menu_ringback = row["ivr_menu_ringback"]; ivr_menu_cid_prefix = row["ivr_menu_cid_prefix"]; end); --set the caller id name caller_id_name = session:getVariable("caller_id_name"); effective_caller_id_name = session:getVariable("effective_caller_id_name"); if (string.len(ivr_menu_cid_prefix) > 0) then caller_id_name = ivr_menu_cid_prefix .. "#" .. caller_id_name; effective_caller_id_name = ivr_menu_cid_prefix .. "#" .. effective_caller_id_name; session:setVariable("caller_id_name", caller_id_name); session:setVariable("effective_caller_id_name", effective_caller_id_name); end --get the sounds dir, language, dialect and voice sounds_dir = session:getVariable("sounds_dir"); default_language = session:getVariable("default_language"); default_dialect = session:getVariable("default_dialect"); default_voice = session:getVariable("default_voice"); if (not default_language) then default_language = 'en'; end if (not default_dialect) then default_dialect = 'us'; end if (not default_voice) then default_voice = 'callie'; end --make the path relative if (string.sub(ivr_menu_greet_long,0,71) == "$${sounds_dir}/${default_language}/${default_dialect}/${default_voice}/") then ivr_menu_greet_long = string.sub(ivr_menu_greet_long,72); end if (string.sub(ivr_menu_greet_short,0,71) == "$${sounds_dir}/${default_language}/${default_dialect}/${default_voice}/") then ivr_menu_greet_short = string.sub(ivr_menu_greet_short,72); end --adjust the file path if (ivr_menu_greet_short) then --do nothing else ivr_menu_greet_short = ivr_menu_greet_long; end if (not file_exists(ivr_menu_greet_long)) then if (file_exists(sounds_dir.."/"..default_language.."/"..default_dialect.."/"..default_voice.."/"..ivr_menu_greet_long)) then ivr_menu_greet_long = sounds_dir.."/"..default_language.."/"..default_dialect.."/"..default_voice.."/"..ivr_menu_greet_long; end end if (not file_exists(ivr_menu_greet_short)) then if (file_exists(sounds_dir.."/"..default_language.."/"..default_dialect.."/"..default_voice.."/"..ivr_menu_greet_short)) then ivr_menu_greet_short = sounds_dir.."/"..default_language.."/"..default_dialect.."/"..default_voice.."/"..ivr_menu_greet_short; end end ivr_menu_invalid_entry = sounds_dir.."/"..default_language.."/"..default_dialect.."/"..default_voice.."/ivr/ivr-that_was_an_invalid_entry.wav"; --prepare the api object api = freeswitch.API(); --define the ivr menu function menu() --increment the tries tries = tries + 1; dtmf_digits = ""; min_digits = 1; if (tries == 1) then freeswitch.consoleLog("notice", "[ivr_menu] greet long: " .. ivr_menu_greet_long .. "\n"); dtmf_digits = session:playAndGetDigits(min_digits, ivr_menu_digit_len, 1, ivr_menu_timeout, ivr_menu_confirm_key, ivr_menu_greet_long, "", "\\d+"); else freeswitch.consoleLog("notice", "[ivr_menu] greet long: " .. ivr_menu_greet_short .. "\n"); dtmf_digits = session:playAndGetDigits(min_digits, ivr_menu_digit_len, ivr_menu_max_timeouts, ivr_menu_timeout, ivr_menu_confirm_key, ivr_menu_greet_short, "", "\\d+"); end if (string.len(dtmf_digits) > 0) then freeswitch.consoleLog("notice", "[ivr_menu] dtmf_digits: " .. dtmf_digits .. "\n"); menu_options(session, dtmf_digits); else if (tries <= tonumber(ivr_menu_max_failures)) then --log the dtmf digits if (debug["tries"]) then freeswitch.consoleLog("notice", "[ivr_menu] tries: " .. tries .. "\n"); end --run the menu again menu(); end end end function menu_options(session, digits) --remove the pound sign digits = digits:gsub("#", ""); --log the dtmf digits if (debug["dtmf"]) then freeswitch.consoleLog("notice", "[ivr_menu] dtmf: " .. digits .. "\n"); end --get the ivr menu options sql = [[SELECT * FROM v_ivr_menu_options WHERE ivr_menu_uuid = ']] .. ivr_menu_uuid ..[[' ORDER BY ivr_menu_option_order asc ]]; if (debug["sql"]) then freeswitch.consoleLog("notice", "[ivr_menu] SQL: " .. sql .. "\n"); end status = dbh:query(sql, function(row) --check for matching options if (tonumber(row.ivr_menu_option_digits) ~= nil) then row.ivr_menu_option_digits = "^"..row.ivr_menu_option_digits.."$"; end if (api:execute("regex", digits.."|"..row.ivr_menu_option_digits) == "true") then if (row.ivr_menu_option_action == "menu-exec-app") then --get the action and data pos = string.find(row.ivr_menu_option_param, " ", 0, true); action = string.sub( row.ivr_menu_option_param, 0, pos-1); data = string.sub( row.ivr_menu_option_param, pos+1); --check if the option uses a regex regex = string.find(row.ivr_menu_option_digits, "(", 0, true); if (regex) then --get the regex result result = trim(api:execute("regex", digits.."|"..row.ivr_menu_option_digits.."|\$1")); if (debug["regex"]) then freeswitch.consoleLog("notice", "[ivr_menu] regex "..digits.."|"..row.ivr_menu_option_digits.."|\$1\n"); freeswitch.consoleLog("notice", "[ivr_menu] result: "..result.."\n"); end --replace the $1 and the domain name data = data:gsub("$1", result); data = data:gsub("${domain_name}", domain_name); end --if regex end --if menu-exex-app end --if regex match --execute if (action) then if (string.len(action) > 0) then --send to the log if (debug["action"]) then freeswitch.consoleLog("notice", "[ivr_menu] action: " .. action .. " data: ".. data .. "\n"); end --run the action session:execute(action, data); end else if (ivr_menu_direct_dial == "true") then if (string.len(digits) < 6) then --replace the $1 and the domain name digits = digits:gsub("*", ""); --run the action session:execute("transfer", digits.." XML "..context); end end end --clear the variables action = ""; data = ""; end); --end results --execute if (action) then if (string.len(action) == 0) then session:streamFile(ivr_menu_invalid_entry); menu(); end else session:streamFile(ivr_menu_invalid_entry); menu(); end end --end function --answer the session if ( session:ready() ) then session:answer(); menu(); end