Portions created by the Initial Developer are Copyright (C) 2008-2012 the Initial Developer. All Rights Reserved. Contributor(s): Mark J Crane */ require_once "root.php"; require_once "resources/require.php"; require_once "resources/check_auth.php"; if (permission_exists('call_center_tier_add') || permission_exists('call_center_tier_edit')) { //access granted } else { echo "access denied"; exit; } //add multi-lingual support $language = new text; $text = $language->get(); //set tier uuid $call_center_tier_uuid = $_REQUEST["id"]; //get http post variables and set them to php variables if (count($_POST)>0) { $agent_name = $_POST["agent_name"]; $queue_name = $_POST["queue_name"]; $tier_level = $_POST["tier_level"]; $tier_position = $_POST["tier_position"]; } if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) { $msg = ''; $call_center_tier_uuid = $_POST["call_center_tier_uuid"]; //check for all required data //if (strlen($domain_uuid) == 0) { $msg .= $text['message-required']."domain_uuid
\n"; } //if (strlen($agent_name) == 0) { $msg .= $text['message-required'].$text['label-agent_name']."
\n"; } //if (strlen($queue_name) == 0) { $msg .= $text['message-required'].$text['label-queue_name']."
\n"; } //if (strlen($tier_level) == 0) { $msg .= $text['message-required'].$text['label-tier_level']."
\n"; } //if (strlen($tier_position) == 0) { $msg .= $text['message-required'].$text['label-tier_position']."
\n"; } if (strlen($msg) > 0 && strlen($_POST["persistformvar"]) == 0) { require_once "resources/header.php"; require_once "resources/persist_form_var.php"; echo "

\n"; echo "

\n"; echo $msg."
"; echo "

\n"; persistformvar($_POST); echo "

\n"; require_once "resources/footer.php"; return; } //add the agent //setup the event socket connection $fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']); //add the agent using event socket if ($fp) { //get the domain using the $domain_uuid $tmp_domain = $_SESSION['domains'][$domain_uuid]['domain_name']; //syntax //callcenter_config tier add [queue_name] [agent_name] [level] [position] //callcenter_config tier set state [queue_name] [agent_name] [state] //callcenter_config tier set level [queue_name] [agent_name] [level] //callcenter_config tier set position [queue_name] [agent_name] [position] //add the agent $cmd = "api callcenter_config tier add ".$queue_name."@".$tmp_domain." ".$agent_name."@".$tmp_domain." ".$tier_level." ".$tier_position; $response = event_socket_request($fp, $cmd); usleep(200); //agent set level $cmd = "api callcenter_config tier set level ".$queue_name."@".$tmp_domain." ".$agent_name."@".$tmp_domain." ".$tier_level; $response = event_socket_request($fp, $cmd); usleep(200); //agent set position $cmd = "api callcenter_config tier set position ".$queue_name."@".$tmp_domain." ".$agent_name."@".$tmp_domain." ".$tier_position; $response = event_socket_request($fp, $cmd); usleep(200); } //update the database $array['call_center_tiers'][0]['call_center_tier_uuid'] = $call_center_tier_uuid; $array['call_center_tiers'][0]['domain_uuid'] = $_SESSION['domain_uuid']; $array['call_center_tiers'][0]['agent_name'] = $agent_name; $array['call_center_tiers'][0]['queue_name'] = $queue_name; $array['call_center_tiers'][0]['tier_level'] = $tier_level; $array['call_center_tiers'][0]['tier_position'] = $tier_position; $database = new database; $database->app_name = 'call_centers'; $database->app_uuid = '95788e50-9500-079e-2807-fd530b0ea370'; $database->save($array); unset($array); //syncrhonize configuration save_call_center_xml(); remove_config_from_cache('configuration:callcenter.conf'); //look up queue uuid by queue name (ugh) $sql = "select call_center_queue_uuid from v_call_center_queues "; $sql .= "where queue_name = :queue_name "; $parameters['queue_name'] = $queue_name; $database = new database; $result = $database->select($sql, $parameters, 'all'); if (is_array($result) && sizeof($result) != 0) { foreach ($result as &$row) { $queue_uuid = $row["call_center_queue_uuid"]; break; } } unset($sql, $parameters, $result, $row); message::add($text['message-update']); header("Location: call_center_queue_edit.php?id=".$queue_uuid); return; } //(count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) //pre-populate the form if (count($_GET)>0 && $_POST["persistformvar"] != "true") { $sql = "select * from v_call_center_tiers "; $sql .= "where domain_uuid = :domain_uuid "; $sql .= "and call_center_tier_uuid = :call_center_tier_uuid "; $parameters['domain_uuid'] = $_SESSION['domain_uuid']; $parameters['call_center_tier_uuid'] = $call_center_tier_uuid; $database = new database; $result = $database->select($sql, $parameters, 'all'); if (is_array($result) && sizeof($result) != 0) { foreach ($result as &$row) { $agent_name = $row["agent_name"]; $queue_name = $row["queue_name"]; $tier_level = $row["tier_level"]; $tier_position = $row["tier_position"]; break; //limit to 1 row } } unset($sql, $parameters, $result, $row); } //show the header require_once "resources/header.php"; $document['title'] = $text['title-call_center_tier_edit']; //show the content echo "

\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo " \n"; echo ""; echo "

".$text['header-call_center_tier_edit']."	"; echo " "; echo " \n"; echo "
\n"; echo $text['description-call_center_tiers']." \n"; echo "
\n"; echo " ".$text['label-agent_name']."\n"; echo "	\n"; //---- Begin Select List -------------------- $sql = "select * from v_users "; $sql .= "where domain_uuid = :domain_uuid "; $sql .= "and user_enabled = 'true' "; $sql .= "order by username asc "; $parameters['domain_uuid'] = $_SESSION['domain_uuid']; $database = new database; $result = $database->select($sql, $parameters, 'all'); unset($sql, $parameters); echo ""; unset($sql, $result); //---- End Select List -------------------- echo " \n"; echo $text['description-agent']."\n"; echo "
\n"; echo " ".$text['label-queue_name']."\n"; echo "	\n"; //---- Begin Select List -------------------- $sql = "select * from v_call_center_queues "; $sql .= "where domain_uuid = :domain_uuid "; $sql .= "order by queue_name asc "; $parameters['domain_uuid'] = $_SESSION['domain_uuid']; $database = new database; $result = $database->select($sql, $parameters, 'all'); unset($sql, $parameters); echo ""; unset($sql, $result); //---- End Select List -------------------- echo " \n"; echo $text['description-options']."\n"; echo "
\n"; echo " ".$text['label-tier_level']."\n"; echo "	\n"; echo " \n"; echo " \n"; echo $text['description-tier_level']."\n"; echo "
\n"; echo " ".$text['label-tier_position']."\n"; echo "	\n"; echo " \n"; echo " \n"; echo $text['description-tier_position']."\n"; echo "
\n"; echo " \n"; echo " "; echo " \n"; echo "

"; echo "

"; require_once "resources/footer.php"; ?>