413 lines
13 KiB
PHP
413 lines
13 KiB
PHP
<?php
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/*
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FusionPBX
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Version: MPL 1.1
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The contents of this file are subject to the Mozilla Public License Version
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1.1 (the "License"); you may not use this file except in compliance with
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the License. You may obtain a copy of the License at
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http://www.mozilla.org/MPL/
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Software distributed under the License is distributed on an "AS IS" basis,
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WITHOUT WARRANTY OF ANY KIND, either express or implied. See the License
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for the specific language governing rights and limitations under the
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License.
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The Original Code is FusionPBX
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The Initial Developer of the Original Code is
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Mark J Crane <markjcrane@fusionpbx.com>
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Copyright (C) 2010
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All Rights Reserved.
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Contributor(s):
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Mark J Crane <markjcrane@fusionpbx.com>
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*/
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require_once "root.php";
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require_once "includes/require.php";
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require_once "includes/checkauth.php";
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if (if_group("agent") || if_group("admin") || if_group("superadmin")) {
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//access granted
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}
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else {
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echo "access denied";
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exit;
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}
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//save the uuid to a variable from the http GET
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$uuid = check_str($_GET["uuid"]);
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//POST to PHP variables
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if (count($_POST)>0) {
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//$domain_uuid = check_str($_POST["domain_uuid"]);
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$resolution_code = check_str($_POST["resolution_code"]);
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$transaction_id = check_str($_POST["transaction_id"]);
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$action_item = check_str($_POST["action_item"]);
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$uuid = check_str($_POST["uuid"]);
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$notes = check_str($_POST["notes"]);
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//$fifo_name = check_str($_POST["fifo_name"]);
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//$agent_username = check_str($_POST["agent_username"]);
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//$agent_priority = check_str($_POST["agent_priority"]);
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$agent_status = check_str($_POST["agent_status"]);
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//$agent_last_call = check_str($_POST["agent_last_call"]);
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//$agent_contact_number = check_str($_POST["agent_contact_number"]);
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}
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if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
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$msg = '';
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//check for all required data
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if (strlen($domain_uuid) == 0) { $msg .= "Please provide: domain_uuid<br>\n"; }
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//if (strlen($domain_uuid) == 0) { $msg .= "Please provide: domain_uuid<br>\n"; }
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//if (strlen($resolution_code) == 0) { $msg .= "Please provide: Resolution Code<br>\n"; }
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//if (strlen($transaction_id) == 0) { $msg .= "Please provide: Transaction ID<br>\n"; }
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//if (strlen($action_item) == 0) { $msg .= "Please provide: Action Item<br>\n"; }
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//if (strlen($uuid) == 0) { $msg .= "Please provide: UUID<br>\n"; }
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//if (strlen($notes) == 0) { $msg .= "Please provide: Notes<br>\n"; }
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//if (strlen($fifo_name) == 0) { $msg .= "Please provide: Queue Name<br>\n"; }
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//if (strlen($agent_username) == 0) { $msg .= "Please provide: Username<br>\n"; }
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//if (strlen($agent_priority) == 0) { $msg .= "Please provide: Agent Priority<br>\n"; }
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if (strlen($agent_status) == 0) { $msg .= "Please provide: Status<br>\n"; }
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//if (strlen($agent_last_call) == 0) { $msg .= "Please provide: Last Call<br>\n"; }
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//if (strlen($agent_contact_number) == 0) { $msg .= "Please provide: Contact Number<br>\n"; }
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if (strlen($msg) > 0 && strlen($_POST["persistformvar"]) == 0) {
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require_once "includes/header.php";
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require_once "includes/persistformvar.php";
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echo "<div align='center'>\n";
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echo "<table><tr><td>\n";
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echo $msg."<br />";
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echo "</td></tr></table>\n";
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persistformvar($_POST);
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echo "</div>\n";
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require_once "includes/footer.php";
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return;
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}
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//update the database
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if ($_POST["persistformvar"] != "true") {
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//do not insert {uuid} into the database
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if ($uuid == "{uuid}") { $uuid = ''; }
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//add to the agent call logs
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if (strlen($uuid) > 0) {
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$sql = "insert into v_fifo_agent_call_logs ";
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$sql .= "(";
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$sql .= "domain_uuid, ";
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$sql .= "resolution_code, ";
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$sql .= "transaction_id, ";
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$sql .= "action_item, ";
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$sql .= "uuid, ";
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$sql .= "notes, ";
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$sql .= "add_user, ";
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$sql .= "add_date ";
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$sql .= ")";
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$sql .= "values ";
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$sql .= "(";
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$sql .= "'$domain_uuid', ";
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$sql .= "'$resolution_code', ";
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$sql .= "'$transaction_id', ";
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$sql .= "'$action_item', ";
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$sql .= "'$uuid', ";
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$sql .= "'$notes', ";
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$sql .= "'".$_SESSION["username"]."', ";
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$sql .= "now() ";
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$sql .= ")";
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$db->exec(check_sql($sql));
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unset($sql);
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}
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//update the status
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$sql = "update v_fifo_agents set ";
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$sql .= "domain_uuid = '$domain_uuid', ";
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//$sql .= "fifo_name = '$fifo_name', ";
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//$sql .= "agent_username = '$agent_username', ";
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//$sql .= "agent_priority = '$agent_priority', ";
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$sql .= "agent_status = '$agent_status', ";
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$sql .= "agent_status_epoch = ".time()." ";
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//$sql .= "agent_last_call = '$agent_last_call', ";
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//$sql .= "agent_contact_number = '$agent_contact_number' ";
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$sql .= " where agent_username = '".$_SESSION["username"]."' ";
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$db->exec(check_sql($sql));
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unset($sql);
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//agent status log
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if (strlen($agent_status) > 0) {
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$sql = "insert into v_fifo_agent_status_logs ";
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$sql .= "(";
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$sql .= "domain_uuid, ";
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$sql .= "username, ";
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$sql .= "agent_status, ";
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$sql .= "uuid, ";
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$sql .= "add_date ";
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$sql .= ")";
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$sql .= "values ";
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$sql .= "(";
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$sql .= "'$domain_uuid', ";
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$sql .= "'".$_SESSION["username"]."', ";
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$sql .= "'$agent_status', ";
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$sql .= "'$uuid', ";
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$sql .= "now() ";
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$sql .= ")";
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$db->exec(check_sql($sql));
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unset($sql);
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}
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require_once "includes/header.php";
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echo "<meta http-equiv=\"refresh\" content=\"2;url=v_fifo_agent_edit.php\">\n";
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echo "<div align='center'>\n";
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echo "Update Complete\n";
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echo "</div>\n";
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require_once "includes/footer.php";
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return;
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} //if ($_POST["persistformvar"] != "true") {
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} //(count($_POST)>0 && strlen($_POST["persistformvar"]) == 0)
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//pre-populate the form
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if ($_POST["persistformvar"] != "true") {
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$login_status = false;
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$sql = "";
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$sql .= "select * from v_fifo_agents ";
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$sql .= " where agent_username = '".$_SESSION["username"]."' ";
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$prep_statement = $db->prepare(check_sql($sql));
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$prep_statement->execute();
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$result = $prep_statement->fetchAll(PDO::FETCH_NAMED);
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foreach ($result as &$row) {
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$domain_uuid = $row["domain_uuid"];
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//$fifo_name = $row["fifo_name"];
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//$agent_username = $row["agent_username"];
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//$agent_priority = $row["agent_priority"];
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$agent_status = $row["agent_status"];
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$agent_last_call = $row["agent_last_call"];
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$agent_last_uuid = $row["agent_last_uuid"];
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//$agent_contact_number = $row["agent_contact_number"];
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$login_status = true;
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break; //limit to 1 row
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}
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unset ($prep_statement);
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}
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//format the last call time
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if ($agent_last_call == 0) {
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$agent_last_call_desc = '';
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}
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else {
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$agent_last_call_desc = date("g:i:s a j M Y",$agent_last_call);
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}
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//show the content
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require_once "includes/header.php";
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//if the agent_status is available and the uuid has been supplied then refrsh the page
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//until the status changes or until a time out has been reached
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if ($agent_status == '2' && strlen($uuid) > 0 && $uuid != "{uuid}") {
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if (count($_GET["refresh"]) < 10) {
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if (substr($_SERVER["SERVER_PROTOCOL"], 0,5) == "HTTP/") {
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$meta_refresh_url = "http://".$_SERVER["HTTP_HOST"].$_SERVER["REQUEST_URI"]."&refresh[]=".count($_SERVER["refresh"]);
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}
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else {
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$meta_refresh_url = "https://".$_SERVER["HTTP_HOST"].$_SERVER["REQUEST_URI"]."&refresh[]=".count($_SERVER["refresh"]);
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}
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echo "<meta http-equiv=\"refresh\" content=\"1;URL=".$meta_refresh_url."\">\n";
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}
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}
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echo "<div align='center'>";
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echo "<table width='100%' border='0' cellpadding='0' cellspacing=''>\n";
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echo "<tr class='border'>\n";
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echo " <td align=\"left\">\n";
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//echo " <br>";
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echo "<form method='post' name='frm' action=''>\n";
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echo "<div align='center'>\n";
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echo "<table width='100%' border='0' cellpadding='6' cellspacing='0'>\n";
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echo "<tr>\n";
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echo "<td align='left' width='30%' nowrap='nowrap' align='left'><b>Agent</b></td>\n";
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echo "<td width='70%' align='right'>\n";
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if (!$login_status) {
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echo " <input type='button' class='btn' name='' alt='login' onclick=\"window.location='v_fifo_agent_login.php'\" value='Login'>\n";
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}
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if ($login_status) {
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echo " <input type='button' class='btn' name='' alt='logout' onclick=\"window.location='v_fifo_agent_logout.php'\" value='Logout'>\n";
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}
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//echo " <input type='button' class='btn' name='' alt='back' onclick=\"window.location='v_fifo_agents.php'\" value='Back'>\n";
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echo "</td>\n";
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echo "</tr>\n";
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echo "<tr>\n";
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echo "<td align='left' colspan='2'>\n";
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echo "Enables the agent to set their status.<br /><br />\n";
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echo "</td>\n";
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echo "</tr>\n";
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echo "<tr>\n";
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echo "<td class='vncell' valign='top' align='left' nowrap>\n";
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echo " <strong>Username:</strong>\n";
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echo "</td>\n";
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echo "<td class='vtable' align='left'>\n";
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echo " <strong>".$_SESSION["username"]."</strong>";
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echo "<br />\n";
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echo "\n";
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echo "</td>\n";
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echo "</tr>\n";
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//echo "<tr>\n";
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//echo "<td class='vncell' valign='top' align='left' nowrap>\n";
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//echo " <strong>Last Call:</strong>\n";
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//echo "</td>\n";
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//echo "<td class='vtable' align='left'>\n";
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//echo $agent_last_call_desc;
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//echo " <input class='formfld' type='text' name='agent_last_call' maxlength='255' value='$agent_last_call'>\n";
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//echo "<br />\n";
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//echo "\n";
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//echo "</td>\n";
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//echo "</tr>\n";
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if ($login_status) {
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echo "<tr>\n";
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echo "<td class='vncellreq' valign='top' align='left' nowrap>\n";
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echo " Status:\n";
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echo "</td>\n";
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echo "<td class='vtable' align='left'>\n";
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//generate the agent status select list
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$sql = "SELECT var_name, var_value FROM v_vars ";
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$sql .= "where domain_uuid = '$domain_uuid' ";
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$sql .= "and var_cat = 'Queues Agent Status' ";
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$sql .= "and var_name not like 'system%' ";
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$prep_statement = $db->prepare(check_sql($sql));
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$prep_statement->execute();
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echo "<select name=\"agent_status\" class='formfld'>\n";
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echo "<option value=\"\"></option>\n";
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$result = $prep_statement->fetchAll(PDO::FETCH_NAMED);
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foreach($result as $field) {
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if ($field[var_value] == $agent_status) {
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echo "<option value='".$field[var_value]."' selected='selected'>".$field[var_name]."</option>\n";
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}
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else {
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echo "<option value='".$field[var_value]."'>".$field[var_name]."</option>\n";
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}
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}
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echo "</select>";
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$_SESSION["array_agent_status"] = "";
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if (!is_array($_SESSION["array_agent_status"])) {
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foreach($result as $field) {
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$_SESSION["array_agent_status"][$field[var_value]] = $field[var_name];
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}
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}
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/*
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foreach($result as $field) {
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$_SESSION["array_agent_status"][$field[var_value]] = $field[var_name];
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}
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$x=1;
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foreach($_SESSION["array_agent_status"] as $value) {
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echo "$x $value<br />\n";
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$x++;
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}
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*/
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unset($sql, $result);
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echo "<br />\n";
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echo "Enter the status of the Agent.\n";
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echo "</td>\n";
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echo "</tr>\n";
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echo "<tr>\n";
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echo "<td class='' valign='top' align='left' nowrap>\n";
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echo " \n";
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echo "</td>\n";
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echo "<td class='' align='left'>\n";
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echo "<br />\n";
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echo "</td>\n";
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echo "</tr>\n";
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}
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/*
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echo "<tr>\n";
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echo "<td class='vncell' valign='top' align='left' nowrap>\n";
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echo " Contact Number:\n";
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echo "</td>\n";
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echo "<td class='vtable' align='left'>\n";
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echo $agent_contact_number;
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//echo " <input class='formfld' type='text' name='agent_contact_number' maxlength='255' value='$agent_contact_number'>\n";
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echo "<br />\n";
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//echo "Enter the agent contact number.\n";
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echo "</td>\n";
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echo "</tr>\n";
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*/
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if ($login_status && $agent_status == '9') {
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echo "<tr>\n";
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echo "<td class='vncell' valign='top' align='left' nowrap>\n";
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echo " Resolution Code:\n";
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echo "</td>\n";
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echo "<td class='vtable' align='left'>\n";
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echo " <input class='formfld' type='text' name='resolution_code' maxlength='255' value=\"$resolution_code\">\n";
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echo "<br />\n";
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echo "Enter the resolution code.\n";
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echo "</td>\n";
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echo "</tr>\n";
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echo "<tr>\n";
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echo "<td class='vncell' valign='top' align='left' nowrap>\n";
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echo " Transaction ID:\n";
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echo "</td>\n";
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echo "<td class='vtable' align='left'>\n";
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echo " <input class='formfld' type='text' name='transaction_id' maxlength='255' value=\"$transaction_id\">\n";
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echo "<br />\n";
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echo "Enter the Transaction ID.\n";
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echo "</td>\n";
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echo "</tr>\n";
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echo "<tr>\n";
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echo "<td class='vncell' valign='top' align='left' nowrap>\n";
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echo " Action Item:\n";
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echo "</td>\n";
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echo "<td class='vtable' align='left'>\n";
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echo " <input class='formfld' type='text' name='action_item' maxlength='255' value=\"$action_item\">\n";
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echo "<br />\n";
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echo "Enter the Action Item.\n";
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echo "</td>\n";
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echo "</tr>\n";
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echo "<tr>\n";
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echo "<td class='vncell' valign='top' align='left' nowrap>\n";
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echo " Notes:\n";
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echo "</td>\n";
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echo "<td class='vtable' align='left'>\n";
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echo " <textarea class='formfld' name='notes' rows='4'>$notes</textarea>\n";
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echo "<br />\n";
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echo "Enter the notes.\n";
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echo "</td>\n";
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echo "</tr>\n";
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}
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if ($login_status) {
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echo " <tr>\n";
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echo " <td colspan='2' align='right'>\n";
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if (strlen($uuid) == 0) {
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$uuid = $agent_last_uuid;
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}
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echo " <input type='hidden' name='uuid' value=\"$uuid\">\n";
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echo " <input type='submit' name='submit' class='btn' value='Save'>\n";
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echo " </td>\n";
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echo " </tr>";
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}
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echo "</table>";
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echo "</form>";
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echo " </td>";
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echo " </tr>";
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echo "</table>";
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echo "</div>";
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require_once "includes/footer.php";
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?>
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