310 lines
12 KiB
PHP
310 lines
12 KiB
PHP
<?php
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/*
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FusionPBX
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Version: MPL 1.1
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The contents of this file are subject to the Mozilla Public License Version
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1.1 (the "License"); you may not use this file except in compliance with
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the License. You may obtain a copy of the License at
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http://www.mozilla.org/MPL/
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Software distributed under the License is distributed on an "AS IS" basis,
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WITHOUT WARRANTY OF ANY KIND, either express or implied. See the License
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for the specific language governing rights and limitations under the
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License.
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The Original Code is FusionPBX
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The Initial Developer of the Original Code is
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Mark J Crane <markjcrane@fusionpbx.com>
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Portions created by the Initial Developer are Copyright (C) 2017-2025
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the Initial Developer. All Rights Reserved.
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Contributor(s):
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Mark J Crane <markjcrane@fusionpbx.com>
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*/
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//includes files
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require_once dirname(__DIR__, 4) . "/resources/require.php";
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require_once "resources/check_auth.php";
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//check permissions
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if (permission_exists('call_center_queue_view')) {
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//access granted
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}
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else {
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echo "access denied";
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exit;
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}
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//add multi-lingual support
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$language = new text;
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$text = $language->get($_SESSION['domain']['language']['code'], 'app/call_centers');
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//get http variables and set as php variables
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$order_by = $_GET["order_by"] ?? null;
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$order = $_GET["order"] ?? null;
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//connect to the database
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if (!isset($database)) {
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$database = new database;
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}
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//setup the event socket connection
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$esl = event_socket::create();
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//get the http post values and set them as php variables
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if (!empty($_POST['agents'])) {
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//get the agent id
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if (is_uuid($_POST['agents'][0]['id'])) {
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$agent_uuid = $_POST['agents'][0]['id'];
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}
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//get the agent details from event socket
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if (is_uuid($agent_uuid)) {
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$switch_cmd = 'callcenter_config agent list '.$agent['call_center_agent_uuid'];
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$event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd));
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$call_center_agent = csv_to_named_array($event_socket_str, '|');
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$agent['agent_status'] = $call_center_agent[1]['status'];
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}
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//find the agent_status - used for mod_call_center as there is only one agent status not one per queue
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$agent_status = 'Logged Out';
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foreach ($_POST['agents'] as $row) {
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if ($row['agent_status'] == 'Available') {
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$agent_status = 'Available';
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break;
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}
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if ($row['agent_status'] == 'On Break') {
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$agent_status = 'On Break';
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break;
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}
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}
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//save the agent_stat change to the database
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$array['call_center_agents'][0]['call_center_agent_uuid'] = $agent_uuid;
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$array['call_center_agents'][0]['domain_uuid'] = $_SESSION['user']['domain_uuid'];
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$array['call_center_agents'][0]['agent_status'] = $agent_status;
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$database->app_name = 'call_centers_dashboard';
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$database->app_uuid = '95788e50-9500-079e-2807-fd530b0ea370';
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$result = $database->save($array);
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//send the agent status status to mod_call_center
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$cmd = "callcenter_config agent set status ".$agent_uuid." '".$agent_status."'";
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$response = event_socket::api($cmd);
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//add or delete agents from the queue assigned by the tier
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foreach ($_POST['agents'] as $row) {
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//agent set status
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if ($fp && is_numeric($row['queue_extension']) && is_uuid($row['id'])) {
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//set the agent status to available and assign the agent to the queue with the tier
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if ($row['agent_status'] == 'Available') {
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//assign the agent to the queue
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$cmd = "callcenter_config tier add ".$row['queue_extension']."@".$_SESSION['domain_name']." ".$row['id']." 1 1";
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$response = event_socket::api($cmd);
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}
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//set the agent status to available and assign the agent to the queue with the tier
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if ($row['agent_status'] == 'On Break') {
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//assign the agent to the queue
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$cmd = "callcenter_config tier add ".$row['queue_extension']."@".$_SESSION['domain_name']." ".$row['id']." 1 1";
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$response = event_socket::api($cmd);
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}
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//un-assign the agent from the queue
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if ($row['agent_status'] == 'Logged Out') {
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$cmd = "callcenter_config tier del ".$row['queue_extension']."@".$_SESSION['domain_name']." ".$row['id'];
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$response = event_socket::api($cmd);
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}
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//small sleep
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usleep(200);
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}
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}
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//redirect
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header('Location: '.PROJECT_PATH.'/core/dashboard/');
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exit;
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}
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//get the agent list from event socket
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$switch_cmd = 'callcenter_config tier list';
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$event_socket_str = trim(event_socket::api($switch_cmd));
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$call_center_tiers = csv_to_named_array($event_socket_str, '|');
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//get the agents from the database
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$sql = "select * from v_call_center_agents ";
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$sql .= "where user_uuid = :user_uuid ";
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$sql .= "and domain_uuid = :domain_uuid";
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$parameters['user_uuid'] = $_SESSION['user_uuid'];
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$parameters['domain_uuid'] = $_SESSION['domain_uuid'];
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$agents = $database->select($sql, $parameters, 'all');
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if (!empty($agents)) {
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$agent = $agents[0];
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}
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unset($sql, $parameters);
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//get the call center queues from the database
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if (!empty($_SESSION['call_center']['queue_login']['text']) && $_SESSION['call_center']['queue_login']['text'] == 'dynamic') {
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$sql = "select * from v_call_center_queues ";
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$sql .= "where domain_uuid = :domain_uuid ";
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$sql .= "and call_center_queue_uuid in ( ";
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$sql .= " select call_center_queue_uuid from v_call_center_tiers ";
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$sql .= " where call_center_agent_uuid = :call_center_agent_uuid ";
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$sql .= ") ";
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$parameters['call_center_agent_uuid'] = $agent['call_center_agent_uuid'];
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$sql .= "order by queue_extension asc ";
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$parameters['domain_uuid'] = $_SESSION['domain_uuid'];
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$call_center_queues = $database->select($sql, $parameters, 'all');
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$num_rows = !is_array($call_center_queues) ? 0 : @sizeof($call_center_queues);
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unset($sql, $parameters);
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}
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//get the agent details from event socket
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$switch_cmd = 'callcenter_config agent list '.($agent['call_center_agent_uuid'] ?? null);
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$event_socket_str = trim(event_socket_request($fp ?? null, 'api '.$switch_cmd));
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$call_center_agent = csv_to_named_array($event_socket_str, '|');
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//set the agent status
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$agent['agent_status'] = $call_center_agent[1]['status'];
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//update the queue status
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$x = 0;
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if (!empty($call_center_queues) && is_array($call_center_queues)) {
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foreach ($call_center_queues as $queue) {
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$call_center_queues[$x]['queue_status'] = 'Logged Out';
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foreach ($call_center_tiers as $tier) {
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if ($queue['queue_extension'] .'@'. $_SESSION['user']['domain_name'] == $tier['queue'] && $agent['call_center_agent_uuid'] == $tier['agent']) {
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$call_center_queues[$x]['queue_status'] = $agent['agent_status'];
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}
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}
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$x++;
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}
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}
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//includes the header
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require_once "resources/header.php";
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//radio button cycle script
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echo "<script>\n";
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echo "\n";
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echo " function get_selected(radio_group) {\n";
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echo " for (var i = 0; i < radio_group.length; i++) {\n";
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echo " if (radio_group[i].checked) { return i; }\n";
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echo " }\n";
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echo " return 0;\n";
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echo " }\n";
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echo "\n";
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echo " function cycle(radio_group_name) {\n";
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echo " var radios = document.getElementsByName(radio_group_name);\n";
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echo " var i = get_selected(radios);\n";
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echo " if (i+1 == radios.length) {\n";
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echo " radios[0].checked = true;\n";
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echo " }\n";
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echo " else {\n";
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echo " radios[i+1].checked = true;\n";
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echo " }\n";
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echo " }\n";
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echo "\n";
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echo " function handle_status_change(agent_index) {\n";
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echo " var agent_status = document.querySelector('input[name=\"agents[' + agent_index + '][agent_status]\"]:checked').value;\n";
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echo " var radio_buttons = document.querySelectorAll('#form_list_call_center_agent_dashboard input[type=\"radio\"]');\n";
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//echo "console.log('status: '+agent_status);\n";
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//echo " radio_checked_value = '';\n";
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echo " radio_buttons.forEach(function(radio_button) {\n";
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//echo " if (radio_button.checked == true && radio_button.value === 'Available') {\n";
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//echo " radio_checked_value = 'Available';\n";
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//echo " }\n";
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//echo " if (radio_button.checked == true && radio_button.value === 'On Break') {\n";
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//echo " radio_checked_value = 'On Break';\n";
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//echo " }\n";
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//echo " if (radio_button.value === 'Logged Out') {\n";
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//echo " radio_checked_value = 'Logged Out';\n";
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//echo " }\n";
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echo " if (radio_button.checked) { console.log('checked: '+radio_button.value) }\n";
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echo " if (radio_button.value === 'Available' && agent_status === 'Available') {\n"; // radio_checked_value == 'On Break' &&
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//echo " radio_button.checked = true;\n";
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//echo " radio_button.value = 'Available';\n";
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//echo " radio_button[agent_status]\"]:checked').value == 'On Break';\n";
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//echo " console.log('--'+radio_button.value+'--');\n";
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//echo " console.log('need to change status On Break to Available');\n";
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//echo " console.log('---');\n";
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echo " }\n";
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echo " if (radio_button.value === 'On Break' && agent_status === 'On Break') {\n"; // radio_checked_value == 'Available' &&
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//echo " radio_button.checked = true;\n";
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//echo " radio_button.value = 'On Break';\n";
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//echo " radio_button[agent_status]\"]:checked').value == 'On Break';\n";
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//echo " console.log('--'+radio_button.value+'--');\n";
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//echo " console.log('need to change status Available to On Break');\n";
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//echo " console.log('---');\n";
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echo " }\n";
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//echo " console.log('checked: '+radio_button.checked+' value:'+radio_button.value);\n";
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//echo " console.log('radio checked value: '+ radio_checked_value +' checked: '+radio_button.checked+' value:'+radio_button.value);\n";
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//else if (agent_status === 'Available') {\n";
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//echo " radio_button.checked = true;\n";
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//echo " }\n";
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echo " });\n";
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echo " }\n";
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echo "\n";
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echo "</script>\n";
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//show the content
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echo "<div class='hud_box'>";
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echo "<div class='hud_content' style='display: block;'>\n";
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echo " <div class='action_bar sub'>\n";
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echo " <div class='heading' style='padding-left: 5px;'><b>".$text['header-call_center_queues'].(!empty($agent['agent_name']) ? " </b> Agent: <strong>".$agent['agent_name']."</strong>" : "</b>")."</div>\n";
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echo " <div class='actions' style='padding-top: 2px;'>\n";
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echo button::create(['type'=>'button','label'=>$text['button-save'],'icon'=>$_SESSION['theme']['button_icon_save'],'collapse'=>false,'onclick'=>"document.getElementById('form_list_call_center_agent_dashboard').submit();"]);
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echo " </div>\n";
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echo " <div style='clear: both;'></div>\n";
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echo " </div>\n";
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echo " <form id='form_list_call_center_agent_dashboard' method='post'>\n";
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echo " <table class='list' style='padding: 0 5px;'>\n";
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echo " <tr class='list-header'>\n";
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echo " <th>".$text['label-queue_name']."</th>\n";
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echo " <th class='shrink'>".$text['label-status']."</th>\n";
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echo " </tr>\n";
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if (!empty($call_center_queues) && is_array($call_center_queues) && @sizeof($call_center_queues) != 0) {
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$x = 0;
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foreach ($call_center_queues as $row) {
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$onclick = "onclick=\"cycle('agents[".$x."][agent_status]');\"";
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$onclick = '';
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echo "<tr class='list-row'>\n";
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echo " <td ".$onclick.">".escape($row['queue_name'])."</td>\n";
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echo " <td class='no-wrap right'>\n";
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echo " <input type='hidden' name='agents[".$x."][queue_extension]' value='".escape($row['queue_extension'])."'>\n";
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echo " <input type='hidden' name='agents[".$x."][agent_name]' value='".escape($agent['agent_name'])."'>\n";
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echo " <input type='hidden' name='agents[".$x."][id]' value='".escape($agent['call_center_agent_uuid'])."'>\n";
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echo " <label style='margin: 0; cursor: pointer; margin-right: 10px;'><input type='radio' name='agents[".$x."][agent_status]' value='Available' ".($row['queue_status'] == 'Available' ? "checked='checked'" : null)." onchange='handle_status_change(".$x.")'> ".$text['option-available']."</label>\n";
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echo " <label style='margin: 0; cursor: pointer; margin-right: 10px;'><input type='radio' name='agents[".$x."][agent_status]' value='Logged Out' ".($row['queue_status'] == 'Logged Out' ? "checked='checked'" : null)." onchange='handle_status_change(".$x.")'> ".$text['option-logged_out']."</label>\n";
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echo " <label style='margin: 0; cursor: pointer;'><input type='radio' name='agents[".$x."][agent_status]' value='On Break' ".($row['queue_status'] == 'On Break' ? "checked='checked'" : null)." onchange='handle_status_change(".$x.")'> ".$text['option-on_break']."</label>\n";
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echo " </td>\n";
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echo "</tr>\n";
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$x++;
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}
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unset($call_center_queues);
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}
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echo " </table>\n";
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echo " <br />\n";
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echo " <input type='hidden' name='".$token['name']."' value='".$token['hash']."'>\n";
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echo " </form>\n";
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echo "</div>\n";
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echo "</div>\n";
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?>
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