436 lines
13 KiB
PHP
436 lines
13 KiB
PHP
<?php
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/*
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FusionPBX
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Version: MPL 1.1
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The contents of this file are subject to the Mozilla Public License Version
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1.1 (the "License"); you may not use this file except in compliance with
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the License. You may obtain a copy of the License at
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http://www.mozilla.org/MPL/
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Software distributed under the License is distributed on an "AS IS" basis,
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WITHOUT WARRANTY OF ANY KIND, either express or implied. See the License
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for the specific language governing rights and limitations under the
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License.
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The Original Code is FusionPBX
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The Initial Developer of the Original Code is
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Mark J Crane <markjcrane@fusionpbx.com>
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Portions created by the Initial Developer are Copyright (C) 2008-2012
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the Initial Developer. All Rights Reserved.
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Contributor(s):
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Mark J Crane <markjcrane@fusionpbx.com>
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*/
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require_once "root.php";
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require_once "includes/require.php";
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require_once "includes/checkauth.php";
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if (permission_exists('call_center_tiers_add') || permission_exists('call_center_tiers_edit')) {
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//access granted
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}
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else {
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echo "access denied";
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exit;
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}
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//action add or update
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if (isset($_REQUEST["id"])) {
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$action = "update";
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$call_center_tier_uuid = check_str($_REQUEST["id"]);
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}
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else {
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$action = "add";
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}
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//get http post variables and set them to php variables
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if (count($_POST)>0) {
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$agent_name = check_str($_POST["agent_name"]);
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$queue_name = check_str($_POST["queue_name"]);
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$tier_level = check_str($_POST["tier_level"]);
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$tier_position = check_str($_POST["tier_position"]);
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}
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if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
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$msg = '';
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if ($action == "update") {
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$call_center_tier_uuid = check_str($_POST["call_center_tier_uuid"]);
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}
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//check for all required data
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//if (strlen($domain_uuid) == 0) { $msg .= "Please provide: domain_uuid<br>\n"; }
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//if (strlen($agent_name) == 0) { $msg .= "Please provide: Agent Name<br>\n"; }
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//if (strlen($queue_name) == 0) { $msg .= "Please provide: Queue Name<br>\n"; }
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//if (strlen($tier_level) == 0) { $msg .= "Please provide: Tier Level<br>\n"; }
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//if (strlen($tier_position) == 0) { $msg .= "Please provide: Tier Position<br>\n"; }
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if (strlen($msg) > 0 && strlen($_POST["persistformvar"]) == 0) {
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require_once "includes/header.php";
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require_once "includes/persistformvar.php";
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echo "<div align='center'>\n";
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echo "<table><tr><td>\n";
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echo $msg."<br />";
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echo "</td></tr></table>\n";
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persistformvar($_POST);
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echo "</div>\n";
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require_once "includes/footer.php";
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return;
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}
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//add the agent
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//setup the event socket connection
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$fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']);
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//add the agent using event socket
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if ($fp) {
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//get the domain using the $domain_uuid
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$tmp_domain = $_SESSION['domains'][$domain_uuid]['domain_name'];
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//syntax
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//callcenter_config tier add [queue_name] [agent_name] [level] [position]
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//callcenter_config tier set state [queue_name] [agent_name] [state]
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//callcenter_config tier set level [queue_name] [agent_name] [level]
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//callcenter_config tier set position [queue_name] [agent_name] [position]
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//add the agent
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$cmd = "api callcenter_config tier add ".$queue_name."@".$tmp_domain." ".$agent_name."@".$tmp_domain." ".$tier_level." ".$tier_position;
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$response = event_socket_request($fp, $cmd);
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usleep(200);
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//agent set level
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$cmd = "api callcenter_config tier set level ".$queue_name."@".$tmp_domain." ".$agent_name."@".$tmp_domain." ".$tier_level;
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$response = event_socket_request($fp, $cmd);
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usleep(200);
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//agent set position
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$cmd = "api callcenter_config tier set position ".$queue_name."@".$tmp_domain." ".$agent_name."@".$tmp_domain." ".$tier_position;
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$response = event_socket_request($fp, $cmd);
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usleep(200);
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}
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//add or update the database
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if ($_POST["persistformvar"] != "true") {
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if ($action == "add") {
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$call_center_tier_uuid = uuid();
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$sql = "insert into v_call_center_tiers ";
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$sql .= "(";
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$sql .= "domain_uuid, ";
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$sql .= "call_center_tier_uuid, ";
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$sql .= "agent_name, ";
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$sql .= "queue_name, ";
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$sql .= "tier_level, ";
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$sql .= "tier_position ";
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$sql .= ")";
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$sql .= "values ";
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$sql .= "(";
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$sql .= "'$domain_uuid', ";
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$sql .= "'$call_center_tier_uuid', ";
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$sql .= "'$agent_name', ";
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$sql .= "'$queue_name', ";
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$sql .= "'$tier_level', ";
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$sql .= "'$tier_position' ";
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$sql .= ")";
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$db->exec(check_sql($sql));
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unset($sql);
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//syncrhonize configuration
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save_call_center_xml();
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require_once "includes/header.php";
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echo "<meta http-equiv=\"refresh\" content=\"2;url=call_center_tiers.php\">\n";
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echo "<div align='center'>\n";
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echo "Add Complete\n";
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echo "</div>\n";
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require_once "includes/footer.php";
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return;
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} //if ($action == "add")
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if ($action == "update") {
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$sql = "update v_call_center_tiers set ";
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$sql .= "domain_uuid = '$domain_uuid', ";
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$sql .= "agent_name = '$agent_name', ";
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$sql .= "queue_name = '$queue_name', ";
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$sql .= "tier_level = '$tier_level', ";
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$sql .= "tier_position = '$tier_position' ";
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$sql .= "where call_center_tier_uuid = '$call_center_tier_uuid'";
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$db->exec(check_sql($sql));
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unset($sql);
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//syncrhonize configuration
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save_call_center_xml();
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require_once "includes/header.php";
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echo "<meta http-equiv=\"refresh\" content=\"2;url=call_center_tiers.php\">\n";
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echo "<div align='center'>\n";
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echo "Update Complete\n";
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echo "</div>\n";
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require_once "includes/footer.php";
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return;
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} //if ($action == "update")
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} //if ($_POST["persistformvar"] != "true")
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} //(count($_POST)>0 && strlen($_POST["persistformvar"]) == 0)
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//pre-populate the form
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if (count($_GET)>0 && $_POST["persistformvar"] != "true") {
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$call_center_tier_uuid = $_GET["id"];
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$sql = "select * from v_call_center_tiers ";
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$sql .= "where domain_uuid = '$domain_uuid' ";
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$sql .= "and call_center_tier_uuid = '$call_center_tier_uuid' ";
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$prep_statement = $db->prepare(check_sql($sql));
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$prep_statement->execute();
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$result = $prep_statement->fetchAll(PDO::FETCH_NAMED);
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foreach ($result as &$row) {
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$agent_name = $row["agent_name"];
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$queue_name = $row["queue_name"];
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$tier_level = $row["tier_level"];
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$tier_position = $row["tier_position"];
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break; //limit to 1 row
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}
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unset ($prep_statement);
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}
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//show the header
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require_once "includes/header.php";
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//show the content
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echo "<div align='center'>";
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echo "<table width='100%' border='0' cellpadding='0' cellspacing=''>\n";
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echo "<tr class='border'>\n";
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echo " <td align=\"left\">\n";
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echo " <br>";
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echo "<form method='post' name='frm' action=''>\n";
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echo "<div align='center'>\n";
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echo "<table width='100%' border='0' cellpadding='6' cellspacing='0'>\n";
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echo "<tr>\n";
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if ($action == "add") {
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echo "<td align='left' width='30%' nowrap='nowrap'><b>Call Center Tier Add</b></td>\n";
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}
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if ($action == "update") {
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echo "<td align='left' width='30%' nowrap='nowrap'><b>Call Center Tier Edit</b></td>\n";
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}
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echo "<td width='70%' align='right'><input type='button' class='btn' name='' alt='back' onclick=\"window.location='call_center_tiers.php'\" value='Back'></td>\n";
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echo "</tr>\n";
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echo "<tr>\n";
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echo "<td align='left' colspan='2'>\n";
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echo "List all tiers. Tiers assign agents to queues.<br /><br />\n";
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echo "</td>\n";
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echo "</tr>\n";
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echo "<tr>\n";
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echo "<td class='vncell' valign='top' align='left' nowrap>\n";
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echo " Agent Name:\n";
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echo "</td>\n";
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echo "<td class='vtable' align='left'>\n";
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//---- Begin Select List --------------------
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$sql = "SELECT * FROM v_users ";
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$sql .= "where domain_uuid = '$domain_uuid' ";
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$sql .= "and user_enabled = 'true' ";
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$sql .= "order by username asc ";
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$prep_statement = $db->prepare(check_sql($sql));
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$prep_statement->execute();
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echo "<select id=\"agent_name\" name=\"agent_name\" class='formfld'>\n";
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echo "<option value=\"\"></option>\n";
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$result = $prep_statement->fetchAll(PDO::FETCH_NAMED);
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//$catcount = count($result);
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foreach($result as $field) {
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if ($field[username] == $agent_name) {
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echo "<option value='".$field['username']."' selected='selected'>".$field['username']."</option>\n";
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}
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else {
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echo "<option value='".$field['username']."'>".$field['username']."</option>\n";
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}
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}
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echo "</select>";
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unset($sql, $result);
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//---- End Select List --------------------
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echo "<br />\n";
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echo "Select the agent name.\n";
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echo "</td>\n";
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echo "</tr>\n";
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echo "<tr>\n";
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echo "<td class='vncell' valign='top' align='left' nowrap>\n";
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echo " Queue Name:\n";
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echo "</td>\n";
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echo "<td class='vtable' align='left'>\n";
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//---- Begin Select List --------------------
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$sql = "SELECT * FROM v_call_center_queues ";
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$sql .= "where domain_uuid = '$domain_uuid' ";
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$sql .= "order by queue_name asc ";
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$prep_statement = $db->prepare(check_sql($sql));
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$prep_statement->execute();
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echo "<select id=\"queue_name\" name=\"queue_name\" class='formfld'>\n";
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echo "<option value=\"\"></option>\n";
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$result = $prep_statement->fetchAll(PDO::FETCH_NAMED);
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//$catcount = count($result);
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foreach($result as $field) {
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if ($field[queue_name] == $queue_name) {
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echo "<option value='".$field['queue_name']."' selected='selected'>".$field['queue_name']."</option>\n";
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}
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else {
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echo "<option value='".$field['queue_name']."'>".$field['queue_name']."</option>\n";
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}
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}
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echo "</select>";
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unset($sql, $result);
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//---- End Select List --------------------
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echo "<br />\n";
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echo "Select the queue name.\n";
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echo "</td>\n";
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echo "</tr>\n";
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echo "<tr>\n";
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echo "<td class='vncell' valign='top' align='left' nowrap>\n";
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echo " Tier Level:\n";
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echo "</td>\n";
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echo "<td class='vtable' align='left'>\n";
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echo " <select class='formfld' name='tier_level'>\n";
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//echo " <option value=''></option>\n";
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if ($tier_level == "1") {
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echo " <option value='1' selected='selected' >1</option>\n";
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}
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else {
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echo " <option value='1'>1</option>\n";
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}
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if ($tier_level == "2") {
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echo " <option value='2' selected='selected' >2</option>\n";
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}
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else {
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echo " <option value='2'>2</option>\n";
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}
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if ($tier_level == "3") {
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echo " <option value='3' selected='selected' >3</option>\n";
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}
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else {
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echo " <option value='3'>3</option>\n";
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}
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if ($tier_level == "4") {
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echo " <option value='4' selected='selected' >4</option>\n";
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}
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else {
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echo " <option value='4'>4</option>\n";
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}
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if ($tier_level == "5") {
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echo " <option value='5' selected='selected' >5</option>\n";
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}
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else {
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echo " <option value='5'>5</option>\n";
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}
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if ($tier_level == "6") {
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echo " <option value='6' selected='selected' >6</option>\n";
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}
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else {
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echo " <option value='6'>6</option>\n";
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}
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if ($tier_level == "7") {
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echo " <option value='7' selected='selected' >7</option>\n";
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}
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else {
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echo " <option value='7'>7</option>\n";
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}
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if ($tier_level == "8") {
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echo " <option value='8' selected='selected' >8</option>\n";
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}
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else {
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echo " <option value='8'>8</option>\n";
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}
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if ($tier_level == "9") {
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echo " <option value='9' selected='selected' >9</option>\n";
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}
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else {
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echo " <option value='9'>9</option>\n";
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}
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echo " </select>\n";
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echo "<br />\n";
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echo "Select the tier level.\n";
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echo "</td>\n";
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echo "</tr>\n";
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echo "<tr>\n";
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echo "<td class='vncell' valign='top' align='left' nowrap>\n";
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echo " Tier Position:\n";
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echo "</td>\n";
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echo "<td class='vtable' align='left'>\n";
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echo " <select class='formfld' name='tier_position'>\n";
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//echo " <option value=''></option>\n";
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if ($tier_position == "1") {
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echo " <option value='1' selected='selected' >1</option>\n";
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}
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else {
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echo " <option value='1'>1</option>\n";
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}
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if ($tier_position == "2") {
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echo " <option value='2' selected='selected' >2</option>\n";
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}
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else {
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echo " <option value='2'>2</option>\n";
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}
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if ($tier_position == "3") {
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echo " <option value='3' selected='selected' >3</option>\n";
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}
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else {
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echo " <option value='3'>3</option>\n";
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}
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if ($tier_position == "4") {
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echo " <option value='4' selected='selected' >4</option>\n";
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}
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else {
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echo " <option value='4'>4</option>\n";
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}
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if ($tier_position == "5") {
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echo " <option value='5' selected='selected' >5</option>\n";
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}
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else {
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echo " <option value='5'>5</option>\n";
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}
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if ($tier_position == "6") {
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echo " <option value='6' selected='selected' >6</option>\n";
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}
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else {
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echo " <option value='6'>6</option>\n";
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}
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if ($tier_position == "7") {
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echo " <option value='7' selected='selected' >7</option>\n";
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}
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else {
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echo " <option value='7'>7</option>\n";
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}
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if ($tier_position == "8") {
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echo " <option value='8' selected='selected' >8</option>\n";
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}
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else {
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echo " <option value='8'>8</option>\n";
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}
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if ($tier_position == "9") {
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echo " <option value='9' selected='selected' >9</option>\n";
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}
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else {
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echo " <option value='9'>9</option>\n";
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}
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echo " </select>\n";
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echo "<br />\n";
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echo "Select the tier position.\n";
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echo "</td>\n";
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echo "</tr>\n";
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echo " <tr>\n";
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echo " <td colspan='2' align='right'>\n";
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if ($action == "update") {
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echo " <input type='hidden' name='call_center_tier_uuid' value='$call_center_tier_uuid'>\n";
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}
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echo " <input type='submit' name='submit' class='btn' value='Save'>\n";
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echo " </td>\n";
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echo " </tr>";
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echo "</table>";
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echo "</form>";
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echo " </td>";
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echo " </tr>";
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echo "</table>";
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echo "</div>";
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require_once "includes/footer.php";
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?>
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