360 lines
16 KiB
PHP
360 lines
16 KiB
PHP
<?php
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/*
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FusionPBX
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Version: MPL 1.1
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The contents of this file are subject to the Mozilla Public License Version
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1.1 (the "License"); you may not use this file except in compliance with
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the License. You may obtain a copy of the License at
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http://www.mozilla.org/MPL/
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Software distributed under the License is distributed on an "AS IS" basis,
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WITHOUT WARRANTY OF ANY KIND, either express or implied. See the License
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for the specific language governing rights and limitations under the
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License.
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The Original Code is FusionPBX
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The Initial Developer of the Original Code is
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Mark J Crane <markjcrane@fusionpbx.com>
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Portions created by the Initial Developer are Copyright (C) 2008-2012
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the Initial Developer. All Rights Reserved.
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Contributor(s):
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Mark J Crane <markjcrane@fusionpbx.com>
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James Rose <james.o.rose@gmail.com>
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*/
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include "root.php";
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require_once "includes/require.php";
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require_once "includes/checkauth.php";
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if (permission_exists('call_center_active_view')) {
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//access granted
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}
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else {
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echo "access denied";
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exit;
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}
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//get the queue_name and set it as a variable
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$queue_name = $_GET[queue_name].'@'. $_SESSION['domains'][$domain_uuid]['domain_name'];
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//convert the string to a named array
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function str_to_named_array($tmp_str, $tmp_delimiter) {
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$tmp_array = explode ("\n", $tmp_str);
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$result = '';
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if (trim(strtoupper($tmp_array[0])) != "+OK") {
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$tmp_field_name_array = explode ($tmp_delimiter, $tmp_array[0]);
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$x = 0;
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foreach ($tmp_array as $row) {
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if ($x > 0) {
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$tmp_field_value_array = explode ($tmp_delimiter, $tmp_array[$x]);
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$y = 0;
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foreach ($tmp_field_value_array as $tmp_value) {
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$tmp_name = $tmp_field_name_array[$y];
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if (trim(strtoupper($tmp_value)) != "+OK") {
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$result[$x][$tmp_name] = $tmp_value;
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}
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$y++;
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}
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}
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$x++;
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}
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unset($row);
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}
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return $result;
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}
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//alternate the color of the row
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$c = 0;
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$row_style["0"] = "row_style0";
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$row_style["1"] = "row_style1";
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//create an event socket connection
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$fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']);
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//get the call center queue, agent and tiers list
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if (!$fp) {
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$msg = "<div align='center'>Connection to Event Socket failed.<br /></div>";
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echo "<div align='center'>\n";
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echo "<table width='40%'>\n";
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echo "<tr>\n";
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echo "<th align='left'>Message</th>\n";
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echo "</tr>\n";
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echo "<tr>\n";
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echo "<td class='row_style1'><strong>$msg</strong></td>\n";
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echo "</tr>\n";
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echo "</table>\n";
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echo "</div>\n";
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}
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else {
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//get the agent list
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//show the title
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echo "<table width=\"100%\" border=\"0\" cellpadding=\"6\" cellspacing=\"0\">\n";
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echo " <tr>\n";
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echo " <td align='left'><b>Agents</b><br />\n";
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echo " List all the agents.<br />\n";
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echo " </td>\n";
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echo " </tr>\n";
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echo "</table>\n";
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echo "<br />\n";
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//send the event socket command and get the response
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//callcenter_config queue list tiers [queue_name] |
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$switch_cmd = 'callcenter_config queue list tiers '.$queue_name;
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$event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd));
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$result = str_to_named_array($event_socket_str, '|');
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//prepare the result for array_multisort
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$x = 0;
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foreach ($result as $row) {
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$tier_result[$x]['level'] = $row['level'];
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$tier_result[$x]['position'] = $row['position'];
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$tier_result[$x]['agent'] = $row['agent'];
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$tier_result[$x]['state'] = trim($row['state']);
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$tier_result[$x]['queue'] = $row['queue'];
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$x++;
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}
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//sort the array //SORT_ASC, SORT_DESC, SORT_REGULAR, SORT_NUMERIC, SORT_STRING
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array_multisort($tier_result, SORT_ASC);
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//send the event socket command and get the response
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//callcenter_config queue list agents [queue_name] [status] |
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$switch_cmd = 'callcenter_config queue list agents '.$queue_name;
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$event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd));
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$agent_result = str_to_named_array($event_socket_str, '|');
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//list the agents
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echo "<table width='100%' border='0' cellpadding='0' cellspacing='0'>\n";
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echo "<tr>\n";
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echo "<th>Name</th>\n";
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echo "<th>Extension</th>\n";
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echo "<th>Status</th>\n";
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echo "<th>State</th>\n";
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//echo "<th>Offered Call</th>\n";
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echo "<th>Status Change</th>\n";
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echo "<th>Missed</th>\n";
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echo "<th>Answered</th>\n";
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echo "<th>Tier State</th>\n";
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echo "<th>Tier Level</th>\n";
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echo "<th>Tier Position</th>\n";
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echo "<th>Options</th>\n";
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echo "</tr>\n";
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foreach ($tier_result as $tier_row) {
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//$queue = $tier_row['queue'];
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//$queue = str_replace('@'.$_SESSION['domain_name'], '', $queue);
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$agent = $tier_row['agent'];
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//$agent = str_replace('@'.$_SESSION['domain_name'], '', $agent);
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$tier_state = $tier_row['state'];
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$tier_level = $tier_row['level'];
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$tier_position = $tier_row['position'];
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foreach ($agent_result as $agent_row) {
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if ($tier_row['agent'] == $agent_row['name']) {
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$name = $agent_row['name'];
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$name = str_replace('@'.$_SESSION['domain_name'], '', $name);
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//$system = $agent_row['system'];
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$a_uuid = $agent_row['uuid'];
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//$type = $agent_row['type'];
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$contact = $agent_row['contact'];
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$a_exten = preg_replace("/user\//", "", $contact);
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$a_exten = preg_replace("/@.*/", "", $a_exten);
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$a_exten = preg_replace("/{.*}/", "", $a_exten);
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$status = $agent_row['status'];
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$state = $agent_row['state'];
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$max_no_answer = $agent_row['max_no_answer'];
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$wrap_up_time = $agent_row['wrap_up_time'];
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$reject_delay_time = $agent_row['reject_delay_time'];
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$busy_delay_time = $agent_row['busy_delay_time'];
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$last_bridge_start = $agent_row['last_bridge_start'];
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$last_bridge_end = $agent_row['last_bridge_end'];
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//$last_offered_call = $agent_row['last_offered_call'];
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$last_status_change = $agent_row['last_status_change'];
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$no_answer_count = $agent_row['no_answer_count'];
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$calls_answered = $agent_row['calls_answered'];
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$talk_time = $agent_row['talk_time'];
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$ready_time = $agent_row['ready_time'];
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$last_offered_call_seconds = time() - $last_offered_call;
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$last_offered_call_length_hour = floor($last_offered_call_seconds/3600);
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$last_offered_call_length_min = floor($last_offered_call_seconds/60 - ($last_offered_call_length_hour * 60));
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$last_offered_call_length_sec = $last_offered_call_seconds - (($last_offered_call_length_hour * 3600) + ($last_offered_call_length_min * 60));
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$last_offered_call_length_min = sprintf("%02d", $last_offered_call_length_min);
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$last_offered_call_length_sec = sprintf("%02d", $last_offered_call_length_sec);
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$last_offered_call_length = $last_offered_call_length_hour.':'.$last_offered_call_length_min.':'.$last_offered_call_length_sec;
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$last_status_change_seconds = time() - $last_status_change;
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$last_status_change_length_hour = floor($last_status_change_seconds/3600);
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$last_status_change_length_min = floor($last_status_change_seconds/60 - ($last_status_change_length_hour * 60));
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$last_status_change_length_sec = $last_status_change_seconds - (($last_status_change_length_hour * 3600) + ($last_status_change_length_min * 60));
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$last_status_change_length_min = sprintf("%02d", $last_status_change_length_min);
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$last_status_change_length_sec = sprintf("%02d", $last_status_change_length_sec);
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$last_status_change_length = $last_status_change_length_hour.':'.$last_status_change_length_min.':'.$last_status_change_length_sec;
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echo "<tr>\n";
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echo "<td valign='top' class='".$row_style[$c]."'>".$name."</td>\n";
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echo "<td valign='top' class='".$row_style[$c]."'>".$a_exten."</td>\n";
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echo "<td valign='top' class='".$row_style[$c]."'>".$status."</td>\n";
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echo "<td valign='top' class='".$row_style[$c]."'>".$state."</td>\n";
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//echo "<td valign='top' class='".$row_style[$c]."'>".$last_offered_call_length."</td>\n";
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echo "<td valign='top' class='".$row_style[$c]."'>".$last_status_change_length."</td>\n";
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echo "<td valign='top' class='".$row_style[$c]."'>".$no_answer_count."</td>\n";
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echo "<td valign='top' class='".$row_style[$c]."'>".$calls_answered."</td>\n";
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echo "<td valign='top' class='".$row_style[$c]."'>".$tier_state."</td>\n";
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echo "<td valign='top' class='".$row_style[$c]."'>".$tier_level."</td>\n";
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echo "<td valign='top' class='".$row_style[$c]."'>".$tier_position."</td>\n";
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if (if_group("admin") || if_group("superadmin")) {
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echo "<td valign='top' class='".$row_style[$c]."'>";
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//need to check state to so only waiting gets call, and trying/answer gets eavesdrop
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if ($tier_state == "Offering" || $tier_state == "Active Inbound") {
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$orig_command="{origination_caller_id_name=eavesdrop,origination_caller_id_number=".$a_exten."}user/".$_SESSION['user']['extension'][0]['user']."@".$_SESSION['domain_name']." %26eavesdrop(".$a_uuid.")";
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//debug
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//echo $orig_command;
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//echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('Do you really want to do this?');if (confirm_response){send_cmd('call_center_exec.php?cmd=log+".$orig_command.")');}\">log_cmd</a> \n";
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echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('Do you really want to do this?');if (confirm_response){send_cmd('call_center_exec.php?cmd=originate+".$orig_command.")');}\">eavesdrop</a> \n";
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$xfer_command = $a_uuid." -bleg ".$_SESSION['user']['extension'][0]['user']." XML ".$_SESSION['domain_name'];
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//$xfer_command = $a_uuid." ".$_SESSION['user']['extension'][0]['user']." XML default";
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$xfer_command = urlencode($xfer_command);
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echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('Do you really want to do this?');if (confirm_response){send_cmd('call_center_exec.php?cmd=uuid_transfer+".$xfer_command."');}\">transfer</a> \n";
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}
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else {
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$orig_call="{origination_caller_id_name=c2c-".urlencode($name).",origination_caller_id_number=".$a_exten."}user/".$_SESSION['user']['extension'][0]['user']."@".$_SESSION['domain_name']." %26bridge(user/".$a_exten."@".$_SESSION['domain_name'].")";
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echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('Do you really want to do this?');if (confirm_response){send_cmd('call_center_exec.php?cmd=originate+".$orig_call.")');}\">Click to Call</a> \n";
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}
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echo "</td>";
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}
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}
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}
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echo "</tr>\n";
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if ($c==0) { $c=1; } else { $c=0; }
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}
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echo "</table>\n\n";
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echo "</br>";
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//add vertical spacing
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echo "<br />\n";
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echo "<br />\n";
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echo "<br />\n";
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//get the queue list
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//send the event socket command and get the response
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//callcenter_config queue list members [queue_name]
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$switch_cmd = 'callcenter_config queue list members '.$queue_name;
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$event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd));
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$result = str_to_named_array($event_socket_str, '|');
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//show the title
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echo "<table width=\"100%\" border=\"0\" cellpadding=\"6\" cellspacing=\"0\">\n";
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echo " <tr>\n";
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echo " <td align='left'><b>".ucfirst($_GET[queue_name])." Queue</b><br />\n";
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echo " Shows a list of callers in the queue.<br />\n";
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echo " </td>\n";
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echo " </tr>\n";
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echo "</table>\n";
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echo "<br />\n";
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echo "<table width='100%' border='0' cellpadding='0' cellspacing='0'>\n";
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echo "<tr>\n";
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echo "<th>Time</th>\n";
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//echo "<th>System</th>\n";
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echo "<th>Name</th>\n";
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echo "<th>Number</th>\n";
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echo "<th>Status</th>\n";
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if (if_group("admin") || if_group("superadmin")) {
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echo "<th>Options</th>\n";
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}
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echo "<th>Agent</th>\n";
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echo "</tr>\n";
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$q_waiting=0;
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$q_trying=0;
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$q_answered=0;
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foreach ($result as $row) {
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$switch_cmd = 'uuid_exists '.$row['session_uuid'];
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if (trim(event_socket_request($fp, 'api '.$switch_cmd)) == "true") {
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$queue = $row['queue'];
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$system = $row['system'];
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$uuid = $row['uuid'];
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$session_uuid = $row['session_uuid'];
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$caller_number = $row['cid_number'];
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$caller_name = $row['cid_name'];
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$system_epoch = $row['system_epoch'];
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$joined_epoch = $row['joined_epoch'];
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$rejoined_epoch = $row['rejoined_epoch'];
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$bridge_epoch = $row['bridge_epoch'];
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$abandoned_epoch = $row['abandoned_epoch'];
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$base_score = $row['base_score'];
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$skill_score = $row['skill_score'];
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$serving_agent = $row['serving_agent'];
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$serving_system = $row['serving_system'];
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$state = $row['state'];
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if ($state=="Trying") {$q_trying = $q_trying + 1;}
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if ($state=="Waiting") {$q_waiting = $q_waiting + 1;}
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if ($state=="Answered") {$q_answered = $q_answered + 1;}
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$joined_seconds = time() - $joined_epoch;
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$joined_length_hour = floor($joined_seconds/3600);
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$joined_length_min = floor($joined_seconds/60 - ($joined_length_hour * 60));
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$joined_length_sec = $joined_seconds - (($joined_length_hour * 3600) + ($joined_length_min * 60));
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$joined_length_min = sprintf("%02d", $joined_length_min);
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$joined_length_sec = sprintf("%02d", $joined_length_sec);
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$joined_length = $joined_length_hour.':'.$joined_length_min.':'.$joined_length_sec;
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//$system_seconds = time() - $system_epoch;
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//$system_length_hour = floor($system_seconds/3600);
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//$system_length_min = floor($system_seconds/60 - ($system_length_hour * 60));
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//$system_length_sec = $system_seconds - (($system_length_hour * 3600) + ($system_length_min * 60));
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//$system_length_min = sprintf("%02d", $system_length_min);
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//$system_length_sec = sprintf("%02d", $system_length_sec);
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//$system_length = $system_length_hour.':'.$system_length_min.':'.$system_length_sec;
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echo "<tr>\n";
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echo "<td valign='top' class='".$row_style[$c]."'>".$joined_length."</td>\n";
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//echo "<td valign='top' class='".$row_style[$c]."'>".$system_length."</td>\n";
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echo "<td valign='top' class='".$row_style[$c]."'>".$caller_name." </td>\n";
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echo "<td valign='top' class='".$row_style[$c]."'>".$caller_number." </td>\n";
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echo "<td valign='top' class='".$row_style[$c]."'>".$state."</td>\n";
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if (if_group("admin") || if_group("superadmin")) {
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echo "<td valign='top' class='".$row_style[$c]."'>";
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$q_caller_number = urlencode($caller_number);
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$orig_command="{origination_caller_id_name=eavesdrop,origination_caller_id_number=".$q_caller_number."}user/".$_SESSION['user']['extension'][0]['user']."@".$_SESSION['domain_name']." %26eavesdrop(".$session_uuid.")";
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//debug
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//echo $orig_command;
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//echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('Do you really want to do this?');if (confirm_response){send_cmd('call_center_exec.php?cmd=log+".$orig_command.")');}\">log_cmd</a> \n";
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echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('Do you really want to do this?');if (confirm_response){send_cmd('call_center_exec.php?cmd=originate+".$orig_command.")');}\">eavesdrop</a> \n";
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echo "</td>";
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}
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echo "<td valign='top' class='".$row_style[$c]."'>".$serving_agent." </td>\n";
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echo "</tr>\n";
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if ($c==0) { $c=1; } else { $c=0; }
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} //end if uuid_exists
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}
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echo "</table>\n";
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echo "</br>";
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echo "<b>Total Waiting is {$q_waiting}. Total Trying is {$q_trying}. Total Answered is {$q_answered}.\n</b>";
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//add vertical spacing
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echo "<br />\n";
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echo "<br />\n";
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echo "<br />\n";
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}
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?>
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