933 lines
39 KiB
PHP
933 lines
39 KiB
PHP
<?php
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/*
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FusionPBX
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Version: MPL 1.1
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The contents of this file are subject to the Mozilla Public License Version
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1.1 (the "License"); you may not use this file except in compliance with
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the License. You may obtain a copy of the License at
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http://www.mozilla.org/MPL/
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Software distributed under the License is distributed on an "AS IS" basis,
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WITHOUT WARRANTY OF ANY KIND, either express or implied. See the License
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for the specific language governing rights and limitations under the
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License.
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The Original Code is FusionPBX
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The Initial Developer of the Original Code is
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Mark J Crane <markjcrane@fusionpbx.com>
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Portions created by the Initial Developer are Copyright (C) 2008-2016
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the Initial Developer. All Rights Reserved.
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Contributor(s):
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Mark J Crane <markjcrane@fusionpbx.com>
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Luis Daniel Lucio Quiroz <dlucio@okay.com.mx>
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*/
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//includes
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require_once "root.php";
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require_once "resources/require.php";
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require_once "resources/check_auth.php";
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//check permissions
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if (permission_exists('call_center_queue_add') || permission_exists('call_center_queue_edit')) {
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//access granted
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}
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else {
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echo "access denied";
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exit;
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}
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//add multi-lingual support
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$language = new text;
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$text = $language->get();
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//action add or update
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if (isset($_REQUEST["id"])) {
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$action = "update";
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$call_center_queue_uuid = check_str($_REQUEST["id"]);
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}
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else {
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$action = "add";
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}
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//get total call center queues count from the database, check limit, if defined
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if ($action == 'add') {
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if ($_SESSION['limit']['call_center_queues']['numeric'] != '') {
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$sql = "select count(*) as num_rows from v_call_center_queues ";
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$sql .= "where domain_uuid = '".$_SESSION['domain_uuid']."' ";
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$prep_statement = $db->prepare($sql);
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if ($prep_statement) {
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$prep_statement->execute();
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$row = $prep_statement->fetch(PDO::FETCH_ASSOC);
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$total_call_center_queues = $row['num_rows'];
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}
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unset($prep_statement, $row);
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if ($total_call_center_queues >= $_SESSION['limit']['call_center_queues']['numeric']) {
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$_SESSION['message_mood'] = 'negative';
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$_SESSION['message'] = $text['message-maximum_queues'].' '.$_SESSION['limit']['call_center_queues']['numeric'];
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header('Location: call_center_queues.php');
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return;
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}
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}
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}
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//get http post variables and set them to php variables
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if (is_array($_POST)) {
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//get the post variables a run a security chack on them
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//$domain_uuid = check_str($_POST["domain_uuid"]);
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$dialplan_uuid = check_str($_POST["dialplan_uuid"]);
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$queue_name = check_str($_POST["queue_name"]);
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$queue_extension = check_str($_POST["queue_extension"]);
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$queue_strategy = check_str($_POST["queue_strategy"]);
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$queue_moh_sound = check_str($_POST["queue_moh_sound"]);
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$queue_record_template = check_str($_POST["queue_record_template"]);
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$queue_time_base_score = check_str($_POST["queue_time_base_score"]);
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$queue_max_wait_time = check_str($_POST["queue_max_wait_time"]);
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$queue_max_wait_time_with_no_agent = check_str($_POST["queue_max_wait_time_with_no_agent"]);
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$queue_max_wait_time_with_no_agent_time_reached = check_str($_POST["queue_max_wait_time_with_no_agent_time_reached"]);
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$queue_tier_rules_apply = check_str($_POST["queue_tier_rules_apply"]);
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$queue_tier_rule_wait_second = check_str($_POST["queue_tier_rule_wait_second"]);
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$queue_tier_rule_wait_multiply_level = check_str($_POST["queue_tier_rule_wait_multiply_level"]);
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$queue_tier_rule_no_agent_no_wait = check_str($_POST["queue_tier_rule_no_agent_no_wait"]);
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$queue_timeout_action = check_str($_POST["queue_timeout_action"]);
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$queue_discard_abandoned_after = check_str($_POST["queue_discard_abandoned_after"]);
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$queue_abandoned_resume_allowed = check_str($_POST["queue_abandoned_resume_allowed"]);
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$queue_cid_prefix = check_str($_POST["queue_cid_prefix"]);
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$queue_announce_sound = check_str($_POST["queue_announce_sound"]);
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$queue_announce_frequency = check_str($_POST["queue_announce_frequency"]);
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$queue_cc_exit_keys = check_str($_POST["queue_cc_exit_keys"]);
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$queue_description = check_str($_POST["queue_description"]);
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//replace the space in the queue name with a dash
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$queue_name = str_replace(" ", "-", $queue_name);
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//remove invalid characters
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$queue_cid_prefix = str_replace(":", "-", $queue_cid_prefix);
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$queue_cid_prefix = str_replace("\"", "", $queue_cid_prefix);
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$queue_cid_prefix = str_replace("@", "", $queue_cid_prefix);
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$queue_cid_prefix = str_replace("\\", "", $queue_cid_prefix);
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$queue_cid_prefix = str_replace("/", "", $queue_cid_prefix);
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}
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//delete the tier (agent from the queue)
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if ($_REQUEST["a"] == "delete" && strlen($_REQUEST["id"]) > 0 && permission_exists("call_center_tier_delete")) {
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//set the variables
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$call_center_queue_uuid = check_str($_REQUEST["id"]);
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$call_center_tier_uuid = check_str($_REQUEST["call_center_tier_uuid"]);
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//get the agent details
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$sql = "select agent_name, queue_name ";
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$sql .= "from v_call_center_tiers ";
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$sql .= "where domain_uuid = '".$_SESSION['domain_uuid']."' ";
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$sql .= "and call_center_tier_uuid = '".$call_center_tier_uuid."' ";
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$prep_statement = $db->prepare(check_sql($sql));
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$prep_statement->execute();
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$tiers = $prep_statement->fetchAll(PDO::FETCH_NAMED);
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if (is_array($tiers)) {
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foreach ($tiers as &$row) {
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$agent_name = $row["agent_name"];
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$queue_name = $row["queue_name"];
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}
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}
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unset ($prep_statement);
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//delete the agent from freeswitch
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//get the domain using the $_SESSION['domain_uuid']
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$tmp_domain = $_SESSION['domains'][$_SESSION['domain_uuid']]['domain_name'];
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//setup the event socket connection
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$fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']);
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//delete the agent over event socket
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if ($fp) {
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//callcenter_config tier del [queue_name] [agent_name]
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$cmd = "api callcenter_config tier del ".$queue_name."@".$tmp_domain." ".$agent_name."@".$_SESSION['domains'][$_SESSION['domain_uuid']]['domain_name'];
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$response = event_socket_request($fp, $cmd);
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}
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//delete the tier from the database
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if (strlen($call_center_tier_uuid) > 0) {
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$sql = "delete from v_call_center_tiers where domain_uuid = '".$_SESSION['domain_uuid']."' and call_center_tier_uuid = '".$call_center_tier_uuid."'";
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$prep_statement = $db->prepare(check_sql($sql));
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$prep_statement->execute();
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unset($sql);
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}
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}
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//process the user data and save it to the database
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if (count($_POST) > 0 && strlen($_POST["persistformvar"]) == 0) {
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//get the uuid from the POST
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if ($action == "update") {
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$call_center_queue_uuid = check_str($_POST["call_center_queue_uuid"]);
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}
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//check for all required data
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$msg = '';
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//if (strlen($domain_uuid) == 0) { $msg .= $text['message-required']."domain_uuid<br>\n"; }
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if (strlen($queue_name) == 0) { $msg .= $text['message-required'].$text['label-queue_name']."<br>\n"; }
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if (strlen($queue_extension) == 0) { $msg .= $text['message-required'].$text['label-extension']."<br>\n"; }
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if (strlen($queue_strategy) == 0) { $msg .= $text['message-required'].$text['label-strategy']."<br>\n"; }
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//if (strlen($queue_moh_sound) == 0) { $msg .= $text['message-required'].$text['label-music_on_hold']."<br>\n"; }
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//if (strlen($queue_record_template) == 0) { $msg .= $text['message-required'].$text['label-record_template']."<br>\n"; }
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//if (strlen($queue_time_base_score) == 0) { $msg .= $text['message-required'].$text['label-time_base_score']."<br>\n"; }
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//if (strlen($queue_max_wait_time) == 0) { $msg .= $text['message-required'].$text['label-max_wait_time']."<br>\n"; }
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//if (strlen($queue_max_wait_time_with_no_agent) == 0) { $msg .= $text['message-required'].$text['label-max_wait_time_with_no_agent']."<br>\n"; }
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//if (strlen($queue_max_wait_time_with_no_agent_time_reached) == 0) { $msg .= $text['message-required'].$text['label-max_wait_time_with_no_agent_time_reached']."<br>\n"; }
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//if (strlen($queue_tier_rules_apply) == 0) { $msg .= $text['message-required'].$text['label-tier_rules_apply']."<br>\n"; }
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//if (strlen($queue_tier_rule_wait_second) == 0) { $msg .= $text['message-required'].$text['label-tier_rule_wait_second']."<br>\n"; }
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//if (strlen($queue_tier_rule_wait_multiply_level) == 0) { $msg .= $text['message-required'].$text['label-tier_rule_wait_multiply_level']."<br>\n"; }
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//if (strlen($queue_tier_rule_no_agent_no_wait) == 0) { $msg .= $text['message-required'].$text['label-tier_rule_no_agent_no_wait']."<br>\n"; }
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//if (strlen($queue_timeout_action) == 0) { $msg .= $text['message-required'].$text['label-timeout_action']."<br>\n"; }
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//if (strlen($queue_discard_abandoned_after) == 0) { $msg .= $text['message-required'].$text['label-discard_abandoned_after']."<br>\n"; }
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//if (strlen($queue_abandoned_resume_allowed) == 0) { $msg .= $text['message-required'].$text['label-abandoned_resume_allowed']."<br>\n"; }
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//if (strlen($queue_cid_prefix) == 0) { $msg .= $text['message-required'].$text['label-caller_id_name_prefix']."<br>\n"; }
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//if (strlen($queue_description) == 0) { $msg .= $text['message-required'].$text['label-description']."<br>\n"; }
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if (strlen($msg) > 0 && strlen($_POST["persistformvar"]) == 0) {
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require_once "resources/header.php";
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require_once "resources/persist_form_var.php";
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echo "<div align='center'>\n";
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echo "<table><tr><td>\n";
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echo $msg."<br />";
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echo "</td></tr></table>\n";
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persistformvar($_POST);
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echo "</div>\n";
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require_once "resources/footer.php";
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return;
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}
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//set the domain_uuid
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$_POST["domain_uuid"] = $_SESSION["domain_uuid"];
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//add the call_center_queue_uuid
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if (strlen($_POST["call_center_queue_uuid"]) == 0) {
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$call_center_queue_uuid = uuid();
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$_POST["call_center_queue_uuid"] = $call_center_queue_uuid;
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}
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//add the dialplan_uuid
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if (strlen($_POST["dialplan_uuid"]) == 0) {
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$dialplan_uuid = uuid();
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$_POST["dialplan_uuid"] = $dialplan_uuid;
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}
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//get the application and data
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$action_array = explode(":",$queue_timeout_action);
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$queue_timeout_application = $action_array[0];
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$queue_timeout_data = substr($queue_timeout_action, strlen($action_array[0])+1, strlen($queue_timeout_application));
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//build the xml dialplan
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$dialplan_xml = "<extension name=\"".$queue_name."\" continue=\"\" uuid=\"".$dialplan_uuid."\">\n";
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$dialplan_xml .= " <condition field=\"destination_number\" expression=\"^([^#]+#)(.*)\$\" break=\"never\">\n";
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$dialplan_xml .= " <action application=\"set\" data=\"caller_id_name=\$2\"/>\n";
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$dialplan_xml .= " </condition>\n";
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$dialplan_xml .= " <condition field=\"destination_number\" expression=\"^".$queue_extension."$\">\n";
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$dialplan_xml .= " <action application=\"answer\" data=\"\"/>\n";
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$dialplan_xml .= " <action application=\"set\" data=\"hangup_after_bridge=true\"/>\n";
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if (strlen($queue_cid_prefix) > 0) {
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$dialplan_xml .= " <action application=\"set\" data=\"effective_caller_id_name=".$queue_cid_prefix."#\${caller_id_name}\"/>\n";
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}
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if (strlen($queue_cc_exit_keys) > 0) {
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$dialplan_xml .= " <action application=\"set\" data=\"cc_exit_keys=".$queue_cc_exit_keys."\"/>\n";
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}
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$dialplan_xml .= " <action application=\"callcenter\" data=\"".$queue_name.'@'.$_SESSION['domain_name']."\"/>\n";
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$dialplan_xml .= " <action application=\"".$queue_timeout_application."\" data=\"".$queue_timeout_data."\"/>\n";
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$dialplan_xml .= " </condition>\n";
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$dialplan_xml .= "</extension>\n";
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//build the dialplan array
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$dialplan["domain_uuid"] = $_SESSION['domain_uuid'];
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$dialplan["dialplan_uuid"] = $dialplan_uuid;
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$dialplan["dialplan_name"] = $queue_name;
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$dialplan["dialplan_number"] = $queue_extension;
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$dialplan["dialplan_context"] = $_SESSION['context'];
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$dialplan["dialplan_continue"] = "false";
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$dialplan["dialplan_xml"] = $dialplan_xml;
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$dialplan["dialplan_order"] = "230";
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$dialplan["dialplan_enabled"] = "true";
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$dialplan["dialplan_description"] = $queue_description;
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$dialplan["app_uuid"] = "95788e50-9500-079e-2807-fd530b0ea370";
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//set the queue name
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$_POST["call_center_tiers"][0]["queue_name"] = $queue_name;
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//check for to make sure the agent_name was provided if not then remove from the array
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if (strlen($_POST["call_center_tiers"][0]["agent_name"]) == 0) {
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unset($_POST["call_center_tiers"]);
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}
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//prepare the array
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$array['call_center_queues'][] = $_POST;
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$array['dialplans'][] = $dialplan;
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//echo "<pre>". print_r($array, true) ."</pre>";
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//add the dialplan permission
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$p = new permissions;
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$p->add("dialplan_add", "temp");
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$p->add("dialplan_edit", "temp");
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//save to the data
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$database = new database;
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$database->app_name = 'call_centers';
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$database->app_uuid = '95788e50-9500-079e-2807-fd530b0ea370';
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$database->save($array);
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$message = $database->message;
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//remove the temporary permission
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$p->delete("dialplan_add", "temp");
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$p->delete("dialplan_edit", "temp");
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//debug info
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//echo "<pre>". print_r($message, true) ."</pre>"; exit;
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//save the xml
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save_dialplan_xml();
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//apply settings reminder
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$_SESSION["reload_xml"] = true;
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//clear the cache
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$cache = new cache;
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$cache->delete("dialplan:".$_SESSION["context"]);
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//redirect the user
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if (isset($action)) {
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if ($action == "add") {
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$_SESSION["message"] = $text['message-add'];
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}
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if ($action == "update") {
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$_SESSION["message"] = $text['message-update'];
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}
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}
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//synchronize the configuration
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save_call_center_xml();
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remove_config_from_cache('configuration:callcenter.conf');
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//add agent/tier to queue
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$agent_name = check_str($_POST["agent_name"]);
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$tier_level = check_str($_POST["tier_level"]);
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$tier_position = check_str($_POST["tier_position"]);
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if ($agent_name != '') {
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//setup the event socket connection
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$fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']);
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//add the agent using event socket
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if ($fp) {
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//get the domain using the $domain_uuid
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$tmp_domain = $_SESSION['domains'][$domain_uuid]['domain_name'];
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/* syntax:
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callcenter_config tier add [queue_name] [agent_name] [level] [position]
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callcenter_config tier set state [queue_name] [agent_name] [state]
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callcenter_config tier set level [queue_name] [agent_name] [level]
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callcenter_config tier set position [queue_name] [agent_name] [position]
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*/
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//add the agent
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$cmd = "api callcenter_config tier add ".$queue_name."@".$tmp_domain." ".$agent_name."@".$tmp_domain." ".$tier_level." ".$tier_position;
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$response = event_socket_request($fp, $cmd);
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usleep(200);
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//agent set level
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$cmd = "api callcenter_config tier set level ".$queue_name."@".$tmp_domain." ".$agent_name."@".$tmp_domain." ".$tier_level;
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$response = event_socket_request($fp, $cmd);
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usleep(200);
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//agent set position
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$cmd = "api callcenter_config tier set position ".$queue_name."@".$tmp_domain." ".$agent_name."@".$tmp_domain." ".$tier_position;
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$response = event_socket_request($fp, $cmd);
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usleep(200);
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}
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}
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//syncrhonize configuration
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save_call_center_xml();
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//remove the cache
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remove_config_from_cache('configuration:callcenter.conf');
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//redirect the user
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header("Location: call_center_queue_edit.php?id=".$call_center_queue_uuid);
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return;
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} //(count($_POST)>0 && strlen($_POST["persistformvar"]) == 0)
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//initialize the destinations object
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$destination = new destinations;
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//pre-populate the form
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if (is_array($_GET) && $_POST["persistformvar"] != "true") {
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$call_center_queue_uuid = $_GET["id"];
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$sql = "select * from v_call_center_queues ";
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$sql .= "where domain_uuid = '".$_SESSION['domain_uuid']."' ";
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$sql .= "and call_center_queue_uuid = '$call_center_queue_uuid' ";
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$prep_statement = $db->prepare(check_sql($sql));
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$prep_statement->execute();
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$call_center_queues = $prep_statement->fetchAll(PDO::FETCH_NAMED);
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if (is_array($call_center_queues)) {
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foreach ($call_center_queues as &$row) {
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$queue_name = $row["queue_name"];
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$dialplan_uuid = $row["dialplan_uuid"];
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$database_queue_name = $row["queue_name"];
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$queue_extension = $row["queue_extension"];
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$queue_strategy = $row["queue_strategy"];
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$queue_moh_sound = $row["queue_moh_sound"];
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$queue_record_template = $row["queue_record_template"];
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$queue_time_base_score = $row["queue_time_base_score"];
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$queue_max_wait_time = $row["queue_max_wait_time"];
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$queue_max_wait_time_with_no_agent = $row["queue_max_wait_time_with_no_agent"];
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$queue_max_wait_time_with_no_agent_time_reached = $row["queue_max_wait_time_with_no_agent_time_reached"];
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$queue_timeout_action = $row["queue_timeout_action"];
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$queue_tier_rules_apply = $row["queue_tier_rules_apply"];
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$queue_tier_rule_wait_second = $row["queue_tier_rule_wait_second"];
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$queue_tier_rule_wait_multiply_level = $row["queue_tier_rule_wait_multiply_level"];
|
|
$queue_tier_rule_no_agent_no_wait = $row["queue_tier_rule_no_agent_no_wait"];
|
|
$queue_discard_abandoned_after = $row["queue_discard_abandoned_after"];
|
|
$queue_abandoned_resume_allowed = $row["queue_abandoned_resume_allowed"];
|
|
$queue_cid_prefix = $row["queue_cid_prefix"];
|
|
$queue_announce_sound = $row["queue_announce_sound"];
|
|
$queue_announce_frequency = $row["queue_announce_frequency"];
|
|
$queue_cc_exit_keys = $row["queue_cc_exit_keys"];
|
|
$queue_description = $row["queue_description"];
|
|
}
|
|
}
|
|
unset ($prep_statement);
|
|
}
|
|
|
|
//replace the dash in the queue name with a space
|
|
$queue_name = str_replace("-", " ", $queue_name);
|
|
|
|
//set default values
|
|
if (strlen($queue_strategy) == 0) { $queue_strategy = "longest-idle-agent"; }
|
|
if (strlen($queue_moh_sound) == 0) { $queue_moh_sound = "\$\${hold_music}"; }
|
|
if (strlen($queue_time_base_score) == 0) { $queue_time_base_score = "system"; }
|
|
if (strlen($queue_max_wait_time) == 0) { $queue_max_wait_time = "0"; }
|
|
if (strlen($queue_max_wait_time_with_no_agent) == 0) { $queue_max_wait_time_with_no_agent = "90"; }
|
|
if (strlen($queue_max_wait_time_with_no_agent_time_reached) == 0) { $queue_max_wait_time_with_no_agent_time_reached = "30"; }
|
|
if (strlen($queue_tier_rules_apply) == 0) { $queue_tier_rules_apply = "false"; }
|
|
if (strlen($queue_tier_rule_wait_second) == 0) { $queue_tier_rule_wait_second = "30"; }
|
|
if (strlen($queue_tier_rule_wait_multiply_level) == 0) { $queue_tier_rule_wait_multiply_level = "true"; }
|
|
if (strlen($queue_tier_rule_no_agent_no_wait) == 0) { $queue_tier_rule_no_agent_no_wait = "true"; }
|
|
if (strlen($queue_discard_abandoned_after) == 0) { $queue_discard_abandoned_after = "900"; }
|
|
if (strlen($queue_abandoned_resume_allowed) == 0) { $queue_abandoned_resume_allowed = "false"; }
|
|
|
|
//show the header
|
|
require_once "resources/header.php";
|
|
if ($action == "add") {
|
|
$document['title'] = $text['title-call_center_queue_add'];
|
|
}
|
|
if ($action == "update") {
|
|
$document['title'] = $text['title-call_center_queue_edit'];
|
|
}
|
|
|
|
//show the content
|
|
echo "<form method='post' name='frm' action=''>\n";
|
|
echo "<table width='100%' border='0' cellpadding='0' cellspacing='0'>\n";
|
|
echo "<tr>\n";
|
|
if ($action == "add") {
|
|
echo "<td align='left' nowrap='nowrap'><b>".$text['header-call_center_queue_add']."</b></td>\n";
|
|
}
|
|
if ($action == "update") {
|
|
echo "<td align='left' nowrap='nowrap'><b>".$text['header-call_center_queue_edit']."</b></td>\n";
|
|
}
|
|
echo "<td align='right'>\n";
|
|
echo " <input type='button' class='btn' name='' alt='".$text['button-back']."' onclick=\"window.location='call_center_queues.php'\" value='".$text['button-back']."'>\n";
|
|
if ($action == "update") {
|
|
echo " ";
|
|
echo " <input type='button' class='btn' value='".$text['button-stop']."' onclick=\"document.location.href='cmd.php?cmd=api+callcenter_config+queue+unload+".$database_queue_name."@".$_SESSION['domain_name']."';\" />\n";
|
|
echo " <input type='button' class='btn' value='".$text['button-start']."' onclick=\"document.location.href='cmd.php?cmd=api+callcenter_config+queue+load+".$database_queue_name."@".$_SESSION['domain_name']."';\" />\n";
|
|
echo " <input type='button' class='btn' value='".$text['button-restart']."' onclick=\"document.location.href='cmd.php?cmd=api+callcenter_config+queue+reload+".$database_queue_name."@".$_SESSION['domain_name']."';\" />\n";
|
|
echo " <input type='button' class='btn' value='".$text['button-view']."' onclick=\"document.location.href='".PROJECT_PATH."/app/call_center_active/call_center_active.php?queue_name=".$database_queue_name."';\" />\n";
|
|
echo " ";
|
|
}
|
|
echo " <input type='submit' class='btn' value='".$text['button-save']."'>\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
echo "</table>\n";
|
|
echo "<br />\n";
|
|
|
|
echo "<table width='100%' border='0' cellpadding='0' cellspacing='0'>\n";
|
|
echo "<tr>\n";
|
|
echo "<td width='30%' class='vncellreq' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-queue_name']."\n";
|
|
echo "</td>\n";
|
|
echo "<td width='70%' class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='text' name='queue_name' maxlength='255' value=\"$queue_name\" required='required'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-queue_name']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncellreq' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-extension']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='number' name='queue_extension' maxlength='255' min='0' step='1' value=\"$queue_extension\" required='required'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-extension']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncellreq' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-strategy']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <select class='formfld' name='queue_strategy'>\n";
|
|
if ($queue_strategy == "ring-all") {
|
|
echo " <option value='ring-all' selected='selected' >".$text['option-ring_all']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='ring-all'>".$text['option-ring_all']."</option>\n";
|
|
}
|
|
if ($queue_strategy == "longest-idle-agent") {
|
|
echo " <option value='longest-idle-agent' selected='selected' >".$text['option-longest_idle_agent']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='longest-idle-agent'>".$text['option-longest_idle_agent']."</option>\n";
|
|
}
|
|
if ($queue_strategy == "round-robin") {
|
|
echo " <option value='round-robin' selected='selected'>".$text['option-round_robin']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='round-robin'>".$text['option-round_robin']."</option>\n";
|
|
}
|
|
if ($queue_strategy == "top-down") {
|
|
echo " <option value='top-down' selected='selected'>".$text['option-top_down']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='top-down'>".$text['option-top_down']."</option>\n";
|
|
}
|
|
if ($queue_strategy == "agent-with-least-talk-time") {
|
|
echo " <option value='agent-with-least-talk-time' selected='selected'>".$text['option-agent_with_least_talk_time']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='agent-with-least-talk-time'>".$text['option-agent_with_least_talk_time']."</option>\n";
|
|
}
|
|
|
|
if ($queue_strategy == "agent-with-fewest-calls") {
|
|
echo " <option value='agent-with-fewest-calls' selected='selected'>".$text['option-agent_with_fewest_calls']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='agent-with-fewest-calls'>".$text['option-agent_with_fewest_calls']."</option>\n";
|
|
}
|
|
if ($queue_strategy == "sequentially-by-agent-order") {
|
|
echo " <option value='sequentially-by-agent-order' selected='selected'>".$text['option-sequentially_by_agent_order']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='sequentially-by-agent-order'>".$text['option-sequentially_by_agent_order']."</option>\n";
|
|
}
|
|
if ($queue_strategy == "sequentially-by-next-agent-order") {
|
|
echo " <option value='sequentially-by-next-agent-order' selected='selected'>".$text['option-sequentially_by_next_agent_order']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='sequentially-by-next-agent-order'>".$text['option-sequentially_by_next_agent_order']."</option>\n";
|
|
}
|
|
if ($queue_strategy == "random") {
|
|
echo " <option value='random' selected='selected'>".$text['option-random']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='random'>".$text['option-random']."</option>\n";
|
|
}
|
|
echo " </select>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-strategy']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
if (permission_exists('call_center_tier_view')) {
|
|
echo "<tr>";
|
|
echo " <td class='vncell' valign='top'>".$text['label-tiers']."</td>";
|
|
echo " <td class='vtable' align='left'>";
|
|
echo " <table width='45%' border='0' cellpadding='0' cellspacing='0'>\n";
|
|
echo " <tr>\n";
|
|
echo " <td class='vtable'>".$text['label-agent_name']."</td>\n";
|
|
echo " <td class='vtable' style='text-align: center;'>".$text['label-tier_level']."</td>\n";
|
|
echo " <td class='vtable' style='text-align: center;'>".$text['label-tier_position']."</td>\n";
|
|
echo " <td></td>\n";
|
|
echo " </tr>\n";
|
|
|
|
if ($call_center_queue_uuid != '') {
|
|
//replace the space in the queue name with a dash
|
|
$db_queue_name = str_replace(" ", "-", $queue_name);
|
|
$db_queue_name = $db_queue_name .'@'.$_SESSION['domain_name'];
|
|
|
|
$sql = "select * from v_call_center_tiers ";
|
|
$sql .= "where (call_center_queue_uuid = '".$call_center_queue_uuid."' or queue_name = '".$db_queue_name."') ";
|
|
$sql .= "and domain_uuid = '".$_SESSION['domain_uuid']."' ";
|
|
$sql .= "order by tier_level asc, tier_position asc, agent_name asc";
|
|
$prep_statement = $db->prepare(check_sql($sql));
|
|
$prep_statement->execute();
|
|
$tiers = $prep_statement->fetchAll(PDO::FETCH_NAMED);
|
|
if (is_array($tiers)) {
|
|
foreach($tiers as $field) {
|
|
echo " <tr>\n";
|
|
echo " <td class='vtable'>".$field['agent_name']."</td>\n";
|
|
echo " <td class='vtable' style='text-align: center;'>".$field['tier_level']." </td>\n";
|
|
echo " <td class='vtable' style='text-align: center;'>".$field['tier_position']." </td>\n";
|
|
echo " <td class='list_control_icons'>";
|
|
if (permission_exists('call_center_tier_edit')) {
|
|
echo "<a href='call_center_tier_edit.php?id=".$field['call_center_tier_uuid']."' alt='".$text['button-edit']."'>".$v_link_label_edit."</a>";
|
|
}
|
|
if (permission_exists('call_center_tier_delete')) {
|
|
echo "<a href='call_center_queue_edit.php?id=".$call_center_queue_uuid."&call_center_tier_uuid=".$field['call_center_tier_uuid']."&a=delete' alt='".$text['button-delete']."' onclick=\"return confirm('".$text['confirm-delete']."')\">$v_link_label_delete</a>";
|
|
}
|
|
echo " </td>\n";
|
|
echo " </tr>\n";
|
|
$assigned_agents[] = $field['agent_name'];
|
|
}
|
|
unset ($prep_statement, $sql, $tiers);
|
|
}
|
|
}
|
|
|
|
if (permission_exists('call_center_tier_add')) {
|
|
//get agents
|
|
$sql = "select agent_name from v_call_center_agents ";
|
|
$sql .= "where domain_uuid = '".$_SESSION['domain_uuid']."' ";
|
|
if ($assigned_agents){
|
|
foreach($assigned_agents as $assigned_agent) {
|
|
$sql .= "and agent_name <> '".$assigned_agent."' ";
|
|
}
|
|
}
|
|
$sql .= "order by agent_name asc";
|
|
$prep_statement = $db->prepare(check_sql($sql));
|
|
$prep_statement->execute();
|
|
$result = $prep_statement->fetchAll(PDO::FETCH_NAMED);
|
|
if (sizeof($result) > 0) {
|
|
echo " <tr>\n";
|
|
echo " <td class='vtable'>\n";
|
|
echo " <input type=\"hidden\" name='call_center_tiers[0][call_center_tier_uuid]' value='".uuid()."'>\n";
|
|
echo " <select id='agent_name' name='call_center_tiers[0][agent_name]' class='formfld'>\n";
|
|
echo " <option value=''></option>\n";
|
|
foreach($result as $field) {
|
|
echo " <option value='".$field['agent_name']."'>".$field['agent_name']."</option>\n";
|
|
}
|
|
unset($sql,$prep_statement);
|
|
echo " </select>";
|
|
echo " </td>\n";
|
|
echo " <td class='vtable' style='text-align: center;'>\n";
|
|
echo " <select class='formfld' name='call_center_tiers[0][tier_level]'>\n";
|
|
for ($t = 0; $t <= 9; $t++) {
|
|
echo " <option value='".$t."'>".$t."</option>\n";
|
|
}
|
|
echo " </select>\n";
|
|
echo " </td>\n";
|
|
echo " <td class='vtable' style='text-align: center;'>\n";
|
|
echo " <select class='formfld' name='call_center_tiers[0][tier_position]'>\n";
|
|
for ($t = 1; $t <= 9; $t++) {
|
|
echo " <option value='".$t."'>".$t."</option>\n";
|
|
}
|
|
echo " </select>\n";
|
|
echo " </td>\n";
|
|
echo " <td>";
|
|
echo " <input type=\"hidden\" name='call_center_tiers[0][domain_uuid]' value='".$_SESSION['domain_uuid']."'>\n";
|
|
//echo " <input type=\"hidden\" name='call_center_tiers[0][queue_name]' value='".$queue_name."@".$_SESSION['domain_name']."'>\n";
|
|
echo " <input type=\"submit\" class='btn' value=\"".$text['button-add']."\">\n";
|
|
echo " </td>\n";
|
|
echo " </tr>\n";
|
|
}
|
|
}
|
|
|
|
echo " </table>\n";
|
|
echo " <br>\n";
|
|
echo " ".$text['description-tiers']."\n";
|
|
echo " <br />\n";
|
|
echo " </td>";
|
|
echo "</tr>";
|
|
}
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncellreq' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-music_on_hold']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
|
|
$ringbacks = new ringbacks;
|
|
echo $ringbacks->select('queue_moh_sound', $queue_moh_sound);
|
|
|
|
echo "<br />\n";
|
|
echo $text['description-music_on_hold']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-record_template']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
$record_ext=($_SESSION['record_ext']=='mp3'?'mp3':'wav');
|
|
$record_template = $_SESSION['switch']['recordings']['dir']."/".$_SESSION['domain_name']."/archive/\${strftime(%Y)}/\${strftime(%b)}/\${strftime(%d)}/\${uuid}.".$record_ext;
|
|
echo " <select class='formfld' name='queue_record_template'>\n";
|
|
if (strlen($queue_record_template) > 0) {
|
|
echo " <option value='$record_template' selected='selected' >".$text['option-true']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='$record_template'>".$text['option-true']."</option>\n";
|
|
}
|
|
if (strlen($queue_record_template) == 0) {
|
|
echo " <option value='' selected='selected' >".$text['option-false']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value=''>".$text['option-false']."</option>\n";
|
|
}
|
|
echo " </select>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-record_template']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-time_base_score']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <select class='formfld' name='queue_time_base_score'>\n";
|
|
if ($queue_time_base_score == "system") {
|
|
echo " <option value='system' selected='selected' >".$text['option-system']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='system'>".$text['option-system']."</option>\n";
|
|
}
|
|
if ($queue_time_base_score == "queue") {
|
|
echo " <option value='queue' selected='selected' >".$text['option-queue']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='queue'>".$text['option-queue']."</option>\n";
|
|
}
|
|
echo " </select>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-time_base_score']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-max_wait_time']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='number' name='queue_max_wait_time' maxlength='255' min='0' step='1' value='$queue_max_wait_time'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-max_wait_time']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-max_wait_time_with_no_agent']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='number' name='queue_max_wait_time_with_no_agent' maxlength='255' min='0' step='1' value='$queue_max_wait_time_with_no_agent'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-max_wait_time_with_no_agent']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-max_wait_time_with_no_agent_time_reached']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='number' name='queue_max_wait_time_with_no_agent_time_reached' maxlength='255' min='0' step='1' value='$queue_max_wait_time_with_no_agent_time_reached'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-max_wait_time_with_no_agent_time_reached']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-timeout_action']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo $destination->select('dialplan', 'queue_timeout_action', $queue_timeout_action);
|
|
echo "<br />\n";
|
|
echo $text['description-timeout_action']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-tier_rules_apply']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <select class='formfld' name='queue_tier_rules_apply'>\n";
|
|
if ($queue_tier_rules_apply == "true") {
|
|
echo " <option value='true' selected='selected' >".$text['option-true']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='true'>".$text['option-true']."</option>\n";
|
|
}
|
|
if ($queue_tier_rules_apply == "false") {
|
|
echo " <option value='false' selected='selected' >".$text['option-false']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='false'>".$text['option-false']."</option>\n";
|
|
}
|
|
echo " </select>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-tier_rules_apply']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-tier_rule_wait_second']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='number' name='queue_tier_rule_wait_second' maxlength='255' min='0' step='1' value='$queue_tier_rule_wait_second'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-tier_rule_wait_second']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-tier_rule_wait_multiply_level']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <select class='formfld' name='queue_tier_rule_wait_multiply_level'>\n";
|
|
if ($queue_tier_rule_wait_multiply_level == "true") {
|
|
echo " <option value='true' selected='selected' >".$text['option-true']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='true'>".$text['option-true']."</option>\n";
|
|
}
|
|
if ($queue_tier_rule_wait_multiply_level == "false") {
|
|
echo " <option value='false' selected='selected' >".$text['option-false']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='false'>".$text['option-false']."</option>\n";
|
|
}
|
|
echo " </select>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-tier_rule_wait_multiply_level']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-tier_rule_no_agent_no_wait']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <select class='formfld' name='queue_tier_rule_no_agent_no_wait'>\n";
|
|
if ($queue_tier_rule_no_agent_no_wait == "true") {
|
|
echo " <option value='true' selected='selected' >".$text['option-true']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='true'>".$text['option-true']."</option>\n";
|
|
}
|
|
if ($queue_tier_rule_no_agent_no_wait == "false") {
|
|
echo " <option value='false' selected='selected' >".$text['option-false']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='false'>".$text['option-false']."</option>\n";
|
|
}
|
|
echo " </select>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-tier_rule_no_agent_no_wait']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-discard_abandoned_after']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='number' name='queue_discard_abandoned_after' maxlength='255' min='0' step='1' value='$queue_discard_abandoned_after'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-discard_abandoned_after']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-abandoned_resume_allowed']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <select class='formfld' name='queue_abandoned_resume_allowed'>\n";
|
|
if ($queue_abandoned_resume_allowed == "false") {
|
|
echo " <option value='false' selected='selected' >".$text['option-false']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='false'>".$text['option-false']."</option>\n";
|
|
}
|
|
if ($queue_abandoned_resume_allowed == "true") {
|
|
echo " <option value='true' selected='selected' >".$text['option-true']."</option>\n";
|
|
}
|
|
else {
|
|
echo " <option value='true'>".$text['option-true']."</option>\n";
|
|
}
|
|
echo " </select>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-abandoned_resume_allowed']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-caller_id_name_prefix']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='text' name='queue_cid_prefix' maxlength='255' value='$queue_cid_prefix'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-caller_id_name_prefix']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-caller_announce_sound']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='text' name='queue_announce_sound' maxlength='255' value='$queue_announce_sound'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-caller_announce_sound']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-caller_announce_frequency']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='number' name='queue_announce_frequency' maxlength='255' min='0' step='1' value='$queue_announce_frequency'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-caller_announce_frequency']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-exit_keys']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='text' name='queue_cc_exit_keys' value='$queue_cc_exit_keys'>\n";
|
|
echo "<br />\n";
|
|
echo $text['description-exit_keys']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo "<tr>\n";
|
|
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
|
|
echo " ".$text['label-description']."\n";
|
|
echo "</td>\n";
|
|
echo "<td class='vtable' align='left'>\n";
|
|
echo " <input class='formfld' type='text' name='queue_description' maxlength='255' value=\"$queue_description\">\n";
|
|
echo "<br />\n";
|
|
echo $text['description-description']."\n";
|
|
echo "</td>\n";
|
|
echo "</tr>\n";
|
|
|
|
echo " <tr>\n";
|
|
echo " <td colspan='2' align='right'>\n";
|
|
if ($action == "update") {
|
|
echo " <input type='hidden' name='call_center_queue_uuid' value='".$call_center_queue_uuid."'>\n";
|
|
echo " <input type='hidden' name='dialplan_uuid' value='".$dialplan_uuid."'>\n";
|
|
}
|
|
echo " <br />";
|
|
echo " <input type='submit' class='btn' value='".$text['button-save']."'>\n";
|
|
echo " </td>\n";
|
|
echo " </tr>";
|
|
echo "</table>";
|
|
echo "<br><br>";
|
|
echo "</form>";
|
|
|
|
//include the footer
|
|
require_once "resources/footer.php";
|
|
|
|
?>
|