Update call_center_queue_edit.php
This commit is contained in:
FusionPBX
GitHub
parent
16eb07cfef
commit
3b5a003741
|
|
@ -17,23 +17,27 @@
|
|||
|
||||
The Initial Developer of the Original Code is
|
||||
Mark J Crane <markjcrane@fusionpbx.com>
|
||||
Portions created by the Initial Developer are Copyright (C) 2008-2015
|
||||
Portions created by the Initial Developer are Copyright (C) 2008-2016
|
||||
the Initial Developer. All Rights Reserved.
|
||||
|
||||
Contributor(s):
|
||||
Mark J Crane <markjcrane@fusionpbx.com>
|
||||
Luis Daniel Lucio Quiroz <dlucio@okay.com.mx>
|
||||
*/
|
||||
require_once "root.php";
|
||||
require_once "resources/require.php";
|
||||
require_once "resources/check_auth.php";
|
||||
if (permission_exists('call_center_queue_add') || permission_exists('call_center_queue_edit')) {
|
||||
//access granted
|
||||
}
|
||||
else {
|
||||
echo "access denied";
|
||||
exit;
|
||||
}
|
||||
|
||||
//includes
|
||||
require_once "root.php";
|
||||
require_once "resources/require.php";
|
||||
require_once "resources/check_auth.php";
|
||||
|
||||
//check permissions
|
||||
if (permission_exists('call_center_queue_add') || permission_exists('call_center_queue_edit')) {
|
||||
//access granted
|
||||
}
|
||||
else {
|
||||
echo "access denied";
|
||||
exit;
|
||||
}
|
||||
|
||||
//add multi-lingual support
|
||||
$language = new text;
|
||||
|
|
@ -51,7 +55,8 @@ else {
|
|||
//get total call center queues count from the database, check limit, if defined
|
||||
if ($action == 'add') {
|
||||
if ($_SESSION['limit']['call_center_queues']['numeric'] != '') {
|
||||
$sql = "select count(*) as num_rows from v_call_center_queues where domain_uuid = '".$_SESSION['domain_uuid']."' ";
|
||||
$sql = "select count(*) as num_rows from v_call_center_queues ";
|
||||
$sql .= "where domain_uuid = '".$_SESSION['domain_uuid']."' ";
|
||||
$prep_statement = $db->prepare($sql);
|
||||
if ($prep_statement) {
|
||||
$prep_statement->execute();
|
||||
|
|
@ -69,9 +74,10 @@ else {
|
|||
}
|
||||
|
||||
//get http post variables and set them to php variables
|
||||
if (count($_POST) > 0) {
|
||||
if (is_array($_POST)) {
|
||||
//get the post variables a run a security chack on them
|
||||
//$domain_uuid = check_str($_POST["domain_uuid"]);
|
||||
$dialplan_uuid = check_str($_POST["dialplan_uuid"]);
|
||||
$queue_name = check_str($_POST["queue_name"]);
|
||||
$queue_extension = check_str($_POST["queue_extension"]);
|
||||
$queue_strategy = check_str($_POST["queue_strategy"]);
|
||||
|
|
@ -105,28 +111,23 @@ else {
|
|||
}
|
||||
|
||||
//delete the tier (agent from the queue)
|
||||
if ($_REQUEST["delete_type"] == "tier" && strlen($_REQUEST["delete_uuid"]) > 0 && permission_exists("call_center_tier_delete")) {
|
||||
if ($_REQUEST["a"] == "delete" && strlen($_REQUEST["id"]) > 0 && permission_exists("call_center_tier_delete")) {
|
||||
//set the variables
|
||||
$call_center_queue_uuid = check_str($_REQUEST["id"]);
|
||||
$tier_uuid = check_str($_REQUEST["delete_uuid"]);
|
||||
$call_center_tier_uuid = check_str($_REQUEST["call_center_tier_uuid"]);
|
||||
//get the agent details
|
||||
$sql = "
|
||||
select
|
||||
agent_name,
|
||||
queue_name
|
||||
from
|
||||
v_call_center_tiers
|
||||
where
|
||||
domain_uuid = '".$_SESSION['domain_uuid']."' and
|
||||
call_center_tier_uuid = '".$tier_uuid."'
|
||||
";
|
||||
$sql = "select agent_name, queue_name ";
|
||||
$sql .= "from v_call_center_tiers ";
|
||||
$sql .= "where domain_uuid = '".$_SESSION['domain_uuid']."' ";
|
||||
$sql .= "and call_center_tier_uuid = '".$call_center_tier_uuid."' ";
|
||||
$prep_statement = $db->prepare(check_sql($sql));
|
||||
$prep_statement->execute();
|
||||
$result = $prep_statement->fetchAll(PDO::FETCH_NAMED);
|
||||
foreach ($result as &$row) {
|
||||
$agent_name = $row["agent_name"];
|
||||
$queue_name = $row["queue_name"];
|
||||
break; //limit to 1 row
|
||||
$tiers = $prep_statement->fetchAll(PDO::FETCH_NAMED);
|
||||
if (is_array($tiers)) {
|
||||
foreach ($tiers as &$row) {
|
||||
$agent_name = $row["agent_name"];
|
||||
$queue_name = $row["queue_name"];
|
||||
}
|
||||
}
|
||||
unset ($prep_statement);
|
||||
//delete the agent from freeswitch
|
||||
|
|
@ -141,210 +142,182 @@ else {
|
|||
$response = event_socket_request($fp, $cmd);
|
||||
}
|
||||
//delete the tier from the database
|
||||
if (strlen($tier_uuid)>0) {
|
||||
$sql = "delete from v_call_center_tiers where domain_uuid = '".$_SESSION['domain_uuid']."' and call_center_tier_uuid = '".$tier_uuid."'";
|
||||
if (strlen($call_center_tier_uuid) > 0) {
|
||||
$sql = "delete from v_call_center_tiers where domain_uuid = '".$_SESSION['domain_uuid']."' and call_center_tier_uuid = '".$call_center_tier_uuid."'";
|
||||
$prep_statement = $db->prepare(check_sql($sql));
|
||||
$prep_statement->execute();
|
||||
unset($sql);
|
||||
}
|
||||
}
|
||||
|
||||
if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
|
||||
//process the user data and save it to the database
|
||||
if (count($_POST) > 0 && strlen($_POST["persistformvar"]) == 0) {
|
||||
|
||||
$msg = '';
|
||||
if ($action == "update") {
|
||||
$call_center_queue_uuid = check_str($_POST["call_center_queue_uuid"]);
|
||||
}
|
||||
//get the uuid from the POST
|
||||
if ($action == "update") {
|
||||
$call_center_queue_uuid = check_str($_POST["call_center_queue_uuid"]);
|
||||
}
|
||||
|
||||
//check for all required data
|
||||
$msg = '';
|
||||
//if (strlen($domain_uuid) == 0) { $msg .= $text['message-required']."domain_uuid<br>\n"; }
|
||||
if (strlen($queue_name) == 0) { $msg .= $text['message-required'].$text['label-queue_name']."<br>\n"; }
|
||||
if (strlen($queue_extension) == 0) { $msg .= $text['message-required'].$text['label-extension']."<br>\n"; }
|
||||
if (strlen($queue_strategy) == 0) { $msg .= $text['message-required'].$text['label-strategy']."<br>\n"; }
|
||||
//if (strlen($queue_moh_sound) == 0) { $msg .= $text['message-required'].$text['label-music_on_hold']."<br>\n"; }
|
||||
//if (strlen($queue_record_template) == 0) { $msg .= $text['message-required'].$text['label-record_template']."<br>\n"; }
|
||||
//if (strlen($queue_time_base_score) == 0) { $msg .= $text['message-required'].$text['label-time_base_score']."<br>\n"; }
|
||||
//if (strlen($queue_max_wait_time) == 0) { $msg .= $text['message-required'].$text['label-max_wait_time']."<br>\n"; }
|
||||
//if (strlen($queue_max_wait_time_with_no_agent) == 0) { $msg .= $text['message-required'].$text['label-max_wait_time_with_no_agent']."<br>\n"; }
|
||||
//if (strlen($queue_max_wait_time_with_no_agent_time_reached) == 0) { $msg .= $text['message-required'].$text['label-max_wait_time_with_no_agent_time_reached']."<br>\n"; }
|
||||
//if (strlen($queue_tier_rules_apply) == 0) { $msg .= $text['message-required'].$text['label-tier_rules_apply']."<br>\n"; }
|
||||
//if (strlen($queue_tier_rule_wait_second) == 0) { $msg .= $text['message-required'].$text['label-tier_rule_wait_second']."<br>\n"; }
|
||||
//if (strlen($queue_tier_rule_wait_multiply_level) == 0) { $msg .= $text['message-required'].$text['label-tier_rule_wait_multiply_level']."<br>\n"; }
|
||||
//if (strlen($queue_tier_rule_no_agent_no_wait) == 0) { $msg .= $text['message-required'].$text['label-tier_rule_no_agent_no_wait']."<br>\n"; }
|
||||
//if (strlen($queue_timeout_action) == 0) { $msg .= $text['message-required'].$text['label-timeout_action']."<br>\n"; }
|
||||
//if (strlen($queue_discard_abandoned_after) == 0) { $msg .= $text['message-required'].$text['label-discard_abandoned_after']."<br>\n"; }
|
||||
//if (strlen($queue_abandoned_resume_allowed) == 0) { $msg .= $text['message-required'].$text['label-abandoned_resume_allowed']."<br>\n"; }
|
||||
//if (strlen($queue_cid_prefix) == 0) { $msg .= $text['message-required'].$text['label-caller_id_name_prefix']."<br>\n"; }
|
||||
//if (strlen($queue_description) == 0) { $msg .= $text['message-required'].$text['label-description']."<br>\n"; }
|
||||
if (strlen($msg) > 0 && strlen($_POST["persistformvar"]) == 0) {
|
||||
require_once "resources/header.php";
|
||||
require_once "resources/persist_form_var.php";
|
||||
echo "<div align='center'>\n";
|
||||
echo "<table><tr><td>\n";
|
||||
echo $msg."<br />";
|
||||
echo "</td></tr></table>\n";
|
||||
persistformvar($_POST);
|
||||
echo "</div>\n";
|
||||
require_once "resources/footer.php";
|
||||
return;
|
||||
}
|
||||
|
||||
//check for all required data
|
||||
//if (strlen($domain_uuid) == 0) { $msg .= $text['message-required']."domain_uuid<br>\n"; }
|
||||
if (strlen($queue_name) == 0) { $msg .= $text['message-required'].$text['label-queue_name']."<br>\n"; }
|
||||
if (strlen($queue_extension) == 0) { $msg .= $text['message-required'].$text['label-extension']."<br>\n"; }
|
||||
if (strlen($queue_strategy) == 0) { $msg .= $text['message-required'].$text['label-strategy']."<br>\n"; }
|
||||
//if (strlen($queue_moh_sound) == 0) { $msg .= $text['message-required'].$text['label-music_on_hold']."<br>\n"; }
|
||||
//if (strlen($queue_record_template) == 0) { $msg .= $text['message-required'].$text['label-record_template']."<br>\n"; }
|
||||
//if (strlen($queue_time_base_score) == 0) { $msg .= $text['message-required'].$text['label-time_base_score']."<br>\n"; }
|
||||
//if (strlen($queue_max_wait_time) == 0) { $msg .= $text['message-required'].$text['label-max_wait_time']."<br>\n"; }
|
||||
//if (strlen($queue_max_wait_time_with_no_agent) == 0) { $msg .= $text['message-required'].$text['label-max_wait_time_with_no_agent']."<br>\n"; }
|
||||
//if (strlen($queue_max_wait_time_with_no_agent_time_reached) == 0) { $msg .= $text['message-required'].$text['label-max_wait_time_with_no_agent_time_reached']."<br>\n"; }
|
||||
//if (strlen($queue_tier_rules_apply) == 0) { $msg .= $text['message-required'].$text['label-tier_rules_apply']."<br>\n"; }
|
||||
//if (strlen($queue_tier_rule_wait_second) == 0) { $msg .= $text['message-required'].$text['label-tier_rule_wait_second']."<br>\n"; }
|
||||
//if (strlen($queue_tier_rule_wait_multiply_level) == 0) { $msg .= $text['message-required'].$text['label-tier_rule_wait_multiply_level']."<br>\n"; }
|
||||
//if (strlen($queue_tier_rule_no_agent_no_wait) == 0) { $msg .= $text['message-required'].$text['label-tier_rule_no_agent_no_wait']."<br>\n"; }
|
||||
//if (strlen($queue_timeout_action) == 0) { $msg .= $text['message-required'].$text['label-timeout_action']."<br>\n"; }
|
||||
//if (strlen($queue_discard_abandoned_after) == 0) { $msg .= $text['message-required'].$text['label-discard_abandoned_after']."<br>\n"; }
|
||||
//if (strlen($queue_abandoned_resume_allowed) == 0) { $msg .= $text['message-required'].$text['label-abandoned_resume_allowed']."<br>\n"; }
|
||||
//if (strlen($queue_cid_prefix) == 0) { $msg .= $text['message-required'].$text['label-caller_id_name_prefix']."<br>\n"; }
|
||||
//if (strlen($queue_description) == 0) { $msg .= $text['message-required'].$text['label-description']."<br>\n"; }
|
||||
if (strlen($msg) > 0 && strlen($_POST["persistformvar"]) == 0) {
|
||||
require_once "resources/header.php";
|
||||
require_once "resources/persist_form_var.php";
|
||||
echo "<div align='center'>\n";
|
||||
echo "<table><tr><td>\n";
|
||||
echo $msg."<br />";
|
||||
echo "</td></tr></table>\n";
|
||||
persistformvar($_POST);
|
||||
echo "</div>\n";
|
||||
require_once "resources/footer.php";
|
||||
return;
|
||||
}
|
||||
//set the domain_uuid
|
||||
$_POST["domain_uuid"] = $_SESSION["domain_uuid"];
|
||||
|
||||
//add or update the database
|
||||
if ($_POST["persistformvar"] != "true") {
|
||||
if ($action == "add") {
|
||||
//add the call center queue
|
||||
//add the call_center_queue_uuid
|
||||
if (strlen($_POST["call_center_queue_uuid"]) == 0) {
|
||||
$call_center_queue_uuid = uuid();
|
||||
$sql = "insert into v_call_center_queues ";
|
||||
$sql .= "(";
|
||||
$sql .= "domain_uuid, ";
|
||||
$sql .= "call_center_queue_uuid, ";
|
||||
$sql .= "queue_name, ";
|
||||
$sql .= "queue_extension, ";
|
||||
$sql .= "queue_strategy, ";
|
||||
$sql .= "queue_moh_sound, ";
|
||||
$sql .= "queue_record_template, ";
|
||||
$sql .= "queue_time_base_score, ";
|
||||
$sql .= "queue_max_wait_time, ";
|
||||
$sql .= "queue_max_wait_time_with_no_agent, ";
|
||||
$sql .= "queue_max_wait_time_with_no_agent_time_reached, ";
|
||||
$sql .= "queue_tier_rules_apply, ";
|
||||
$sql .= "queue_tier_rule_wait_second, ";
|
||||
$sql .= "queue_tier_rule_wait_multiply_level, ";
|
||||
$sql .= "queue_tier_rule_no_agent_no_wait, ";
|
||||
$sql .= "queue_timeout_action, ";
|
||||
$sql .= "queue_discard_abandoned_after, ";
|
||||
$sql .= "queue_abandoned_resume_allowed, ";
|
||||
$sql .= "queue_cid_prefix, ";
|
||||
if (strlen($queue_announce_sound) > 0) {
|
||||
$sql .= "queue_announce_sound, ";
|
||||
$_POST["call_center_queue_uuid"] = $call_center_queue_uuid;
|
||||
}
|
||||
|
||||
//add the dialplan_uuid
|
||||
if (strlen($_POST["dialplan_uuid"]) == 0) {
|
||||
$dialplan_uuid = uuid();
|
||||
$_POST["dialplan_uuid"] = $dialplan_uuid;
|
||||
}
|
||||
|
||||
//get the application and data
|
||||
$action_array = explode(":",$queue_timeout_action);
|
||||
$queue_timeout_application = $action_array[0];
|
||||
$queue_timeout_data = substr($queue_timeout_action, strlen($action_array[0])+1, strlen($queue_timeout_application));
|
||||
|
||||
//build the xml dialplan
|
||||
$dialplan_xml = "<extension name=\"".$queue_name."\" continue=\"\" uuid=\"".$dialplan_uuid."\">\n";
|
||||
$dialplan_xml .= " <condition field=\"destination_number\" expression=\"^([^#]+#)(.*)\$\" break=\"never\">\n";
|
||||
$dialplan_xml .= " <action application=\"set\" data=\"caller_id_name=\$2\"/>\n";
|
||||
$dialplan_xml .= " </condition>\n";
|
||||
$dialplan_xml .= " <condition field=\"destination_number\" expression=\"^".$queue_extension."$\">\n";
|
||||
$dialplan_xml .= " <action application=\"answer\" data=\"\"/>\n";
|
||||
$dialplan_xml .= " <action application=\"set\" data=\"hangup_after_bridge=true\"/>\n";
|
||||
if (strlen($queue_cid_prefix) > 0) {
|
||||
$dialplan_xml .= " <action application=\"set\" data=\"effective_caller_id_name=".$queue_cid_prefix."#\${caller_id_name}\"/>\n";
|
||||
}
|
||||
$dialplan_xml .= " <action application=\"callcenter\" data=\"".$queue_name.'@'.$_SESSION['domain_name']."\"/>\n";
|
||||
$dialplan_xml .= " <action application=\"".$queue_timeout_application."\" data=\"".$queue_timeout_data."\"/>\n";
|
||||
$dialplan_xml .= " </condition>\n";
|
||||
$dialplan_xml .= "</extension>\n";
|
||||
|
||||
//build the dialplan array
|
||||
$dialplan["domain_uuid"] = $_SESSION['domain_uuid'];
|
||||
$dialplan["dialplan_uuid"] = $dialplan_uuid;
|
||||
$dialplan["dialplan_name"] = $queue_name;
|
||||
$dialplan["dialplan_number"] = $queue_extension;
|
||||
$dialplan["dialplan_context"] = $_SESSION['context'];
|
||||
$dialplan["dialplan_continue"] = "false";
|
||||
$dialplan["dialplan_xml"] = $dialplan_xml;
|
||||
$dialplan["dialplan_order"] = "230";
|
||||
$dialplan["dialplan_enabled"] = "true";
|
||||
$dialplan["dialplan_description"] = $queue_description;
|
||||
$dialplan["app_uuid"] = "95788e50-9500-079e-2807-fd530b0ea370";
|
||||
|
||||
//set the queue name
|
||||
$_POST["call_center_tiers"][0]["queue_name"] = $queue_name."@".$_SESSION['domain_name'];
|
||||
|
||||
//check for to make sure the agent_name was provided if not then remove from the array
|
||||
if (strlen($_POST["call_center_tiers"][0]["agent_name"]) == 0) {
|
||||
unset($_POST["call_center_tiers"]);
|
||||
}
|
||||
|
||||
//prepare the array
|
||||
$array['call_center_queues'][] = $_POST;
|
||||
$array['dialplans'][] = $dialplan;
|
||||
//echo "<pre>". print_r($array, true) ."</pre>";
|
||||
|
||||
//add the dialplan permission
|
||||
$p = new permissions;
|
||||
$p->add("dialplan_add", "temp");
|
||||
$p->add("dialplan_edit", "temp");
|
||||
|
||||
//save to the data
|
||||
$orm = new orm;
|
||||
$orm->name('call_center_queues');
|
||||
$orm->app_name = 'call_centers';
|
||||
$orm->app_uuid = '95788e50-9500-079e-2807-fd530b0ea370';
|
||||
$orm->save($array);
|
||||
//$message = $orm->message;
|
||||
|
||||
//remove the temporary permission
|
||||
$p->delete("dialplan_add", "temp");
|
||||
$p->delete("dialplan_edit", "temp");
|
||||
|
||||
//debug info
|
||||
//echo "<pre>". print_r($message, true) ."</pre>"; exit;
|
||||
|
||||
//save the xml
|
||||
save_dialplan_xml();
|
||||
|
||||
//apply settings reminder
|
||||
$_SESSION["reload_xml"] = true;
|
||||
|
||||
//clear the cache
|
||||
$cache = new cache;
|
||||
$cache->delete("dialplan:".$_SESSION["context"]);
|
||||
|
||||
//redirect the user
|
||||
if (isset($action)) {
|
||||
if ($action == "add") {
|
||||
$_SESSION["message"] = $text['message-add'];
|
||||
}
|
||||
if (strlen($queue_announce_frequency) > 0) {
|
||||
$sql .= "queue_announce_frequency, ";
|
||||
if ($action == "update") {
|
||||
$_SESSION["message"] = $text['message-update'];
|
||||
}
|
||||
$sql .= "queue_description ";
|
||||
$sql .= ")";
|
||||
$sql .= "values ";
|
||||
$sql .= "(";
|
||||
$sql .= "'".$_SESSION['domain_uuid']."', ";
|
||||
$sql .= "'$call_center_queue_uuid', ";
|
||||
$sql .= "'$queue_name', ";
|
||||
$sql .= "'$queue_extension', ";
|
||||
$sql .= "'$queue_strategy', ";
|
||||
$sql .= "'$queue_moh_sound', ";
|
||||
$sql .= "'$queue_record_template', ";
|
||||
$sql .= "'$queue_time_base_score', ";
|
||||
$sql .= "'$queue_max_wait_time', ";
|
||||
$sql .= "'$queue_max_wait_time_with_no_agent', ";
|
||||
$sql .= "'$queue_max_wait_time_with_no_agent_time_reached', ";
|
||||
$sql .= "'$queue_tier_rules_apply', ";
|
||||
$sql .= "'$queue_tier_rule_wait_second', ";
|
||||
$sql .= "'$queue_tier_rule_wait_multiply_level', ";
|
||||
$sql .= "'$queue_tier_rule_no_agent_no_wait', ";
|
||||
$sql .= "'$queue_timeout_action', ";
|
||||
$sql .= "'$queue_discard_abandoned_after', ";
|
||||
$sql .= "'$queue_abandoned_resume_allowed', ";
|
||||
$sql .= "'$queue_cid_prefix', ";
|
||||
if (strlen($queue_announce_sound) > 0) {
|
||||
$sql .= "'$queue_announce_sound', ";
|
||||
}
|
||||
if (strlen($queue_announce_frequency) > 0) {
|
||||
$sql .= "'$queue_announce_frequency', ";
|
||||
}
|
||||
$sql .= "'$queue_description' ";
|
||||
$sql .= ")";
|
||||
$db->exec(check_sql($sql));
|
||||
unset($sql);
|
||||
}
|
||||
|
||||
//synchronize the configuration
|
||||
save_call_center_xml();
|
||||
remove_config_from_cache('configuration:callcenter.conf');
|
||||
//synchronize the configuration
|
||||
save_call_center_xml();
|
||||
remove_config_from_cache('configuration:callcenter.conf');
|
||||
|
||||
//delete the dialplan context from memcache
|
||||
$fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']);
|
||||
if ($fp) {
|
||||
$switch_cmd = "memcache delete dialplan:".$_SESSION["context"]."@".$_SESSION['domain_name'];
|
||||
$switch_result = event_socket_request($fp, 'api '.$switch_cmd);
|
||||
}
|
||||
//dialplan add or update
|
||||
$c = new call_center;
|
||||
$c->db = $db;
|
||||
$c->domain_uuid = $_SESSION['domain_uuid'];
|
||||
$c->call_center_queue_uuid = $call_center_queue_uuid;
|
||||
$c->dialplan_uuid = $dialplan_uuid;
|
||||
$c->queue_name = $queue_name;
|
||||
$c->queue_name = $queue_name;
|
||||
$c->queue_cid_prefix = $queue_cid_prefix;
|
||||
$c->queue_timeout_action = $queue_timeout_action;
|
||||
$c->queue_description = $queue_description;
|
||||
$c->destination_number = $queue_extension;
|
||||
$a = $c->dialplan();
|
||||
|
||||
//set the message
|
||||
$_SESSION["message"] = $text['message-add'];
|
||||
} //if ($action == "add")
|
||||
//add agent/tier to queue
|
||||
$agent_name = check_str($_POST["agent_name"]);
|
||||
$tier_level = check_str($_POST["tier_level"]);
|
||||
$tier_position = check_str($_POST["tier_position"]);
|
||||
|
||||
if ($action == "update") {
|
||||
//update the call center queue
|
||||
$sql = "update v_call_center_queues set ";
|
||||
$sql .= "queue_name = '$queue_name', ";
|
||||
$sql .= "queue_extension = '$queue_extension', ";
|
||||
$sql .= "queue_strategy = '$queue_strategy', ";
|
||||
$sql .= "queue_moh_sound = '$queue_moh_sound', ";
|
||||
$sql .= "queue_record_template = '$queue_record_template', ";
|
||||
$sql .= "queue_time_base_score = '$queue_time_base_score', ";
|
||||
$sql .= "queue_max_wait_time = '$queue_max_wait_time', ";
|
||||
$sql .= "queue_max_wait_time_with_no_agent = '$queue_max_wait_time_with_no_agent', ";
|
||||
$sql .= "queue_max_wait_time_with_no_agent_time_reached = '$queue_max_wait_time_with_no_agent_time_reached', ";
|
||||
$sql .= "queue_tier_rules_apply = '$queue_tier_rules_apply', ";
|
||||
$sql .= "queue_tier_rule_wait_second = '$queue_tier_rule_wait_second', ";
|
||||
$sql .= "queue_tier_rule_wait_multiply_level = '$queue_tier_rule_wait_multiply_level', ";
|
||||
$sql .= "queue_tier_rule_no_agent_no_wait = '$queue_tier_rule_no_agent_no_wait', ";
|
||||
$sql .= "queue_timeout_action = '$queue_timeout_action', ";
|
||||
$sql .= "queue_discard_abandoned_after = '$queue_discard_abandoned_after', ";
|
||||
$sql .= "queue_abandoned_resume_allowed = '$queue_abandoned_resume_allowed', ";
|
||||
$sql .= "queue_cid_prefix = '$queue_cid_prefix', ";
|
||||
$sql .= "queue_announce_sound = '$queue_announce_sound', ";
|
||||
if (strlen($queue_announce_frequency) > 0) {
|
||||
$sql .= "queue_announce_frequency = '$queue_announce_frequency', ";
|
||||
}
|
||||
$sql .= "queue_description = '$queue_description' ";
|
||||
$sql .= "where domain_uuid = '".$_SESSION['domain_uuid']."' ";
|
||||
$sql .= "and call_center_queue_uuid = '$call_center_queue_uuid'";
|
||||
$db->exec(check_sql($sql));
|
||||
unset($sql);
|
||||
|
||||
//get the dialplan_uuid
|
||||
$sql = "select * from v_call_center_queues ";
|
||||
$sql .= "where domain_uuid = '".$_SESSION['domain_uuid']."' ";
|
||||
$sql .= "and call_center_queue_uuid = '$call_center_queue_uuid' ";
|
||||
$prep_statement = $db->prepare(check_sql($sql));
|
||||
$prep_statement->execute();
|
||||
$result = $prep_statement->fetchAll(PDO::FETCH_NAMED);
|
||||
foreach ($result as &$row) {
|
||||
$dialplan_uuid = $row["dialplan_uuid"];
|
||||
}
|
||||
unset ($prep_statement);
|
||||
|
||||
//synchronize the configuration
|
||||
save_call_center_xml();
|
||||
remove_config_from_cache('configuration:callcenter.conf');
|
||||
|
||||
//clear the cache
|
||||
$cache = new cache;
|
||||
$cache->delete("dialplan:".$_SESSION["context"]);
|
||||
|
||||
//set the update message
|
||||
$_SESSION["message"] = $text['message-update'];
|
||||
} //if ($action == "update")
|
||||
|
||||
//dialplan add or update
|
||||
$c = new call_center;
|
||||
$c->db = $db;
|
||||
$c->domain_uuid = $_SESSION['domain_uuid'];
|
||||
$c->call_center_queue_uuid = $call_center_queue_uuid;
|
||||
$c->dialplan_uuid = $dialplan_uuid;
|
||||
$c->queue_name = $queue_name;
|
||||
$c->queue_name = $queue_name;
|
||||
$c->queue_cid_prefix = $queue_cid_prefix;
|
||||
$c->queue_timeout_action = $queue_timeout_action;
|
||||
$c->queue_description = $queue_description;
|
||||
$c->destination_number = $queue_extension;
|
||||
$a = $c->dialplan();
|
||||
|
||||
//add agent/tier to queue
|
||||
$agent_name = check_str($_POST["agent_name"]);
|
||||
$tier_level = check_str($_POST["tier_level"]);
|
||||
$tier_position = check_str($_POST["tier_position"]);
|
||||
|
||||
if ($agent_name != '') {
|
||||
//add the agent
|
||||
if ($agent_name != '') {
|
||||
//setup the event socket connection
|
||||
$fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']);
|
||||
//add the agent using event socket
|
||||
|
|
@ -370,76 +343,57 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
|
|||
$response = event_socket_request($fp, $cmd);
|
||||
usleep(200);
|
||||
}
|
||||
|
||||
//add tier to database
|
||||
$call_center_tier_uuid = uuid();
|
||||
$sql = "insert into v_call_center_tiers ";
|
||||
$sql .= "(";
|
||||
$sql .= "domain_uuid, ";
|
||||
$sql .= "call_center_tier_uuid, ";
|
||||
$sql .= "agent_name, ";
|
||||
$sql .= "queue_name, ";
|
||||
$sql .= "tier_level, ";
|
||||
$sql .= "tier_position ";
|
||||
$sql .= ")";
|
||||
$sql .= "values ";
|
||||
$sql .= "(";
|
||||
$sql .= "'".$_SESSION['domain_uuid']."', ";
|
||||
$sql .= "'$call_center_tier_uuid', ";
|
||||
$sql .= "'$agent_name', ";
|
||||
$sql .= "'$queue_name', ";
|
||||
$sql .= "'$tier_level', ";
|
||||
$sql .= "'$tier_position' ";
|
||||
$sql .= ")";
|
||||
$db->exec(check_sql($sql));
|
||||
unset($sql);
|
||||
}
|
||||
|
||||
//syncrhonize configuration
|
||||
save_call_center_xml();
|
||||
|
||||
//remove the cache
|
||||
remove_config_from_cache('configuration:callcenter.conf');
|
||||
}
|
||||
|
||||
//redirect
|
||||
header("Location: call_center_queue_edit.php?id=".$call_center_queue_uuid);
|
||||
return;
|
||||
//redirect the user
|
||||
header("Location: call_center_queue_edit.php?id=".$call_center_queue_uuid);
|
||||
return;
|
||||
|
||||
} //if ($_POST["persistformvar"] != "true")
|
||||
} //(count($_POST)>0 && strlen($_POST["persistformvar"]) == 0)
|
||||
} //(count($_POST)>0 && strlen($_POST["persistformvar"]) == 0)
|
||||
|
||||
//initialize the destinations object
|
||||
$destination = new destinations;
|
||||
|
||||
//pre-populate the form
|
||||
if (count($_GET)>0 && $_POST["persistformvar"] != "true") {
|
||||
if (is_array($_GET) && $_POST["persistformvar"] != "true") {
|
||||
$call_center_queue_uuid = $_GET["id"];
|
||||
$sql = "select * from v_call_center_queues ";
|
||||
$sql .= "where domain_uuid = '".$_SESSION['domain_uuid']."' ";
|
||||
$sql .= "and call_center_queue_uuid = '$call_center_queue_uuid' ";
|
||||
$prep_statement = $db->prepare(check_sql($sql));
|
||||
$prep_statement->execute();
|
||||
$result = $prep_statement->fetchAll(PDO::FETCH_NAMED);
|
||||
foreach ($result as &$row) {
|
||||
$queue_name = $row["queue_name"];
|
||||
$database_queue_name = $row["queue_name"];
|
||||
$queue_extension = $row["queue_extension"];
|
||||
$queue_strategy = $row["queue_strategy"];
|
||||
$queue_moh_sound = $row["queue_moh_sound"];
|
||||
$queue_record_template = $row["queue_record_template"];
|
||||
$queue_time_base_score = $row["queue_time_base_score"];
|
||||
$queue_max_wait_time = $row["queue_max_wait_time"];
|
||||
$queue_max_wait_time_with_no_agent = $row["queue_max_wait_time_with_no_agent"];
|
||||
$queue_max_wait_time_with_no_agent_time_reached = $row["queue_max_wait_time_with_no_agent_time_reached"];
|
||||
$queue_timeout_action = $row["queue_timeout_action"];
|
||||
$queue_tier_rules_apply = $row["queue_tier_rules_apply"];
|
||||
$queue_tier_rule_wait_second = $row["queue_tier_rule_wait_second"];
|
||||
$queue_tier_rule_wait_multiply_level = $row["queue_tier_rule_wait_multiply_level"];
|
||||
$queue_tier_rule_no_agent_no_wait = $row["queue_tier_rule_no_agent_no_wait"];
|
||||
$queue_discard_abandoned_after = $row["queue_discard_abandoned_after"];
|
||||
$queue_abandoned_resume_allowed = $row["queue_abandoned_resume_allowed"];
|
||||
$queue_cid_prefix = $row["queue_cid_prefix"];
|
||||
$queue_announce_sound = $row["queue_announce_sound"];
|
||||
$queue_announce_frequency = $row["queue_announce_frequency"];
|
||||
$queue_description = $row["queue_description"];
|
||||
$call_center_queues = $prep_statement->fetchAll(PDO::FETCH_NAMED);
|
||||
if (is_array($call_center_queues)) {
|
||||
foreach ($call_center_queues as &$row) {
|
||||
$queue_name = $row["queue_name"];
|
||||
$dialplan_uuid = $row["dialplan_uuid"];
|
||||
$database_queue_name = $row["queue_name"];
|
||||
$queue_extension = $row["queue_extension"];
|
||||
$queue_strategy = $row["queue_strategy"];
|
||||
$queue_moh_sound = $row["queue_moh_sound"];
|
||||
$queue_record_template = $row["queue_record_template"];
|
||||
$queue_time_base_score = $row["queue_time_base_score"];
|
||||
$queue_max_wait_time = $row["queue_max_wait_time"];
|
||||
$queue_max_wait_time_with_no_agent = $row["queue_max_wait_time_with_no_agent"];
|
||||
$queue_max_wait_time_with_no_agent_time_reached = $row["queue_max_wait_time_with_no_agent_time_reached"];
|
||||
$queue_timeout_action = $row["queue_timeout_action"];
|
||||
$queue_tier_rules_apply = $row["queue_tier_rules_apply"];
|
||||
$queue_tier_rule_wait_second = $row["queue_tier_rule_wait_second"];
|
||||
$queue_tier_rule_wait_multiply_level = $row["queue_tier_rule_wait_multiply_level"];
|
||||
$queue_tier_rule_no_agent_no_wait = $row["queue_tier_rule_no_agent_no_wait"];
|
||||
$queue_discard_abandoned_after = $row["queue_discard_abandoned_after"];
|
||||
$queue_abandoned_resume_allowed = $row["queue_abandoned_resume_allowed"];
|
||||
$queue_cid_prefix = $row["queue_cid_prefix"];
|
||||
$queue_announce_sound = $row["queue_announce_sound"];
|
||||
$queue_announce_frequency = $row["queue_announce_frequency"];
|
||||
$queue_description = $row["queue_description"];
|
||||
}
|
||||
}
|
||||
unset ($prep_statement);
|
||||
}
|
||||
|
|
@ -601,36 +555,40 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
|
|||
if ($call_center_queue_uuid != '') {
|
||||
//replace the space in the queue name with a dash
|
||||
$db_queue_name = str_replace(" ", "-", $queue_name);
|
||||
$db_queue_name = $db_queue_name .'@'.$_SESSION['domain_name'];
|
||||
|
||||
$sql = "select * from v_call_center_tiers ";
|
||||
$sql .= "where queue_name = '".$db_queue_name."' ";
|
||||
$sql .= "where (call_center_queue_uuid = '".$call_center_queue_uuid."' or queue_name = '".$db_queue_name."') ";
|
||||
$sql .= "and domain_uuid = '".$_SESSION['domain_uuid']."' ";
|
||||
$sql .= "order by tier_level asc, tier_position asc, agent_name asc";
|
||||
$prep_statement = $db->prepare(check_sql($sql));
|
||||
$prep_statement->execute();
|
||||
$result = $prep_statement->fetchAll(PDO::FETCH_NAMED);
|
||||
foreach($result as $field) {
|
||||
echo " <tr>\n";
|
||||
echo " <td class='vtable'>".$field['agent_name']."</td>\n";
|
||||
echo " <td class='vtable' style='text-align: center;'>".$field['tier_level']." </td>\n";
|
||||
echo " <td class='vtable' style='text-align: center;'>".$field['tier_position']." </td>\n";
|
||||
echo " <td class='list_control_icons'>";
|
||||
if (permission_exists('call_center_tier_edit')) {
|
||||
echo "<a href='call_center_tier_edit.php?id=".$field['call_center_tier_uuid']."' alt='".$text['button-edit']."'>".$v_link_label_edit."</a>";
|
||||
$tiers = $prep_statement->fetchAll(PDO::FETCH_NAMED);
|
||||
if (is_array($tiers)) {
|
||||
foreach($tiers as $field) {
|
||||
echo " <tr>\n";
|
||||
echo " <td class='vtable'>".$field['agent_name']."</td>\n";
|
||||
echo " <td class='vtable' style='text-align: center;'>".$field['tier_level']." </td>\n";
|
||||
echo " <td class='vtable' style='text-align: center;'>".$field['tier_position']." </td>\n";
|
||||
echo " <td class='list_control_icons'>";
|
||||
if (permission_exists('call_center_tier_edit')) {
|
||||
echo "<a href='call_center_tier_edit.php?id=".$field['call_center_tier_uuid']."' alt='".$text['button-edit']."'>".$v_link_label_edit."</a>";
|
||||
}
|
||||
if (permission_exists('call_center_tier_delete')) {
|
||||
echo "<a href='call_center_queue_edit.php?id=".$call_center_queue_uuid."&call_center_tier_uuid=".$field['call_center_tier_uuid']."&a=delete' alt='".$text['button-delete']."' onclick=\"return confirm('".$text['confirm-delete']."')\">$v_link_label_delete</a>";
|
||||
}
|
||||
echo " </td>\n";
|
||||
echo " </tr>\n";
|
||||
$assigned_agents[] = $field['agent_name'];
|
||||
}
|
||||
if (permission_exists('call_center_tier_delete')) {
|
||||
echo "<a href='#' onclick=\"if (confirm('".$text['confirm-delete']."')) { document.getElementById('delete_type').value = 'tier'; document.getElementById('delete_uuid').value = '".$field['call_center_tier_uuid']."'; document.forms.frm.submit(); }\" alt='".$text['button-delete']."'>".$v_link_label_delete."</a>";
|
||||
}
|
||||
echo " </td>\n";
|
||||
echo " </tr>\n";
|
||||
$assigned_agents[] = $field['agent_name'];
|
||||
unset ($prep_statement, $sql, $tiers);
|
||||
}
|
||||
unset ($prep_statement, $sql, $result);
|
||||
}
|
||||
|
||||
if (permission_exists('call_center_tier_add')) {
|
||||
//get agents
|
||||
$sql = "select agent_name from v_call_center_agents where domain_uuid = '".$_SESSION['domain_uuid']."' ";
|
||||
$sql = "select agent_name from v_call_center_agents ";
|
||||
$sql .= "where domain_uuid = '".$_SESSION['domain_uuid']."' ";
|
||||
foreach($assigned_agents as $assigned_agent) {
|
||||
$sql .= "and agent_name <> '".$assigned_agent."' ";
|
||||
}
|
||||
|
|
@ -641,7 +599,8 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
|
|||
if (sizeof($result) > 0) {
|
||||
echo " <tr>\n";
|
||||
echo " <td class='vtable'>\n";
|
||||
echo "<select id='agent_name' name='agent_name' class='formfld'>\n";
|
||||
echo " <input type=\"hidden\" name='call_center_tiers[0][call_center_tier_uuid]' value='".uuid()."'>\n";
|
||||
echo " <select id='agent_name' name='call_center_tiers[0][agent_name]' class='formfld'>\n";
|
||||
echo " <option value=''></option>\n";
|
||||
foreach($result as $field) {
|
||||
echo " <option value='".$field['agent_name']."'>".$field['agent_name']."</option>\n";
|
||||
|
|
@ -650,20 +609,22 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
|
|||
echo " </select>";
|
||||
echo " </td>\n";
|
||||
echo " <td class='vtable' style='text-align: center;'>\n";
|
||||
echo " <select class='formfld' name='tier_level'>\n";
|
||||
echo " <select class='formfld' name='call_center_tiers[0][tier_level]'>\n";
|
||||
for ($t = 0; $t <= 9; $t++) {
|
||||
echo " <option value='".$t."'>".$t."</option>\n";
|
||||
}
|
||||
echo " </select>\n";
|
||||
echo " </td>\n";
|
||||
echo " <td class='vtable' style='text-align: center;'>\n";
|
||||
echo " <select class='formfld' name='tier_position'>\n";
|
||||
echo " <select class='formfld' name='call_center_tiers[0][tier_position]'>\n";
|
||||
for ($t = 1; $t <= 9; $t++) {
|
||||
echo " <option value='".$t."'>".$t."</option>\n";
|
||||
}
|
||||
echo " </select>\n";
|
||||
echo " </td>\n";
|
||||
echo " <td>";
|
||||
echo " <input type=\"hidden\" name='call_center_tiers[0][domain_uuid]' value='".$_SESSION['domain_uuid']."'>\n";
|
||||
//echo " <input type=\"hidden\" name='call_center_tiers[0][queue_name]' value='".$queue_name."@".$_SESSION['domain_name']."'>\n";
|
||||
echo " <input type=\"submit\" class='btn' value=\"".$text['button-add']."\">\n";
|
||||
echo " </td>\n";
|
||||
echo " </tr>\n";
|
||||
|
|
@ -947,13 +908,12 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
|
|||
echo $text['description-description']."\n";
|
||||
echo "</td>\n";
|
||||
echo "</tr>\n";
|
||||
|
||||
echo " <tr>\n";
|
||||
echo " <td colspan='2' align='right'>\n";
|
||||
if ($action == "update") {
|
||||
echo " <input type='hidden' name='call_center_queue_uuid' value='".$call_center_queue_uuid."'>\n";
|
||||
echo " <input type='hidden' name='id' id='id' value='".$call_center_queue_uuid."'>";
|
||||
echo " <input type='hidden' name='delete_type' id='delete_type' value=''>";
|
||||
echo " <input type='hidden' name='delete_uuid' id='delete_uuid' value=''>";
|
||||
echo " <input type='hidden' name='dialplan_uuid' value='".$dialplan_uuid."'>\n";
|
||||
}
|
||||
echo " <br />";
|
||||
echo " <input type='submit' class='btn' value='".$text['button-save']."'>\n";
|
||||
|
|
@ -963,6 +923,7 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
|
|||
echo "<br><br>";
|
||||
echo "</form>";
|
||||
|
||||
require_once "resources/footer.php";
|
||||
//include the footer
|
||||
require_once "resources/footer.php";
|
||||
|
||||
?>
|
||||
?>
|
||||
|
|
|
|||
Loading…
Reference in New Issue