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Multilinguified Call Center and Active Call Center.

This commit is contained in:
Nate Jones 2013-05-29 21:14:36 +00:00
parent ef55146763
commit 50e969fb85
13 changed files with 447 additions and 337 deletions
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8
app/call_center/call_center_agent_delete.php
View File

@ -34,6 +34,12 @@ else {
exit;
}
//add multi-lingual support
require_once "app_languages.php";
foreach($text as $key => $value) {
$text[$key] = $value[$_SESSION['domain']['language']['code']];
}
if (count($_GET)>0) {
$id = check_str($_GET["id"]);
}
@ -74,7 +80,7 @@ if (count($_GET)>0) {
require_once "includes/header.php";
echo "<meta http-equiv=\"refresh\" content=\"2;url=call_center_agents.php\">\n";
echo "<div align='center'>\n";
echo "Delete Complete\n";
echo $text['message-delete']."\n";
echo "</div>\n";
require_once "includes/footer.php";
return;

120
app/call_center/call_center_agent_edit.php
View File

@ -34,6 +34,12 @@ else {
exit;
}
//add multi-lingual support
require_once "app_languages.php";
foreach($text as $key => $value) {
$text[$key] = $value[$_SESSION['domain']['language']['code']];
}
//action add or update
if (isset($_REQUEST["id"])) {
$action = "update";
@ -67,18 +73,18 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
}
//check for all required data
//if (strlen($domain_uuid) == 0) { $msg .= "Please provide: domain_uuid<br>\n"; }
//if (strlen($agent_name) == 0) { $msg .= "Please provide: Agent Name<br>\n"; }
//if (strlen($agent_type) == 0) { $msg .= "Please provide: Type<br>\n"; }
//if (strlen($agent_call_timeout) == 0) { $msg .= "Please provide: Call Timeout<br>\n"; }
//if (strlen($agent_contact) == 0) { $msg .= "Please provide: Contact<br>\n"; }
//if (strlen($agent_status) == 0) { $msg .= "Please provide: Status<br>\n"; }
//if (strlen($agent_logout) == 0) { $msg .= "Please provide: Logout<br>\n"; }
//if (strlen($agent_no_answer_delay_time) == 0) { $msg .= "Please provide: No Answer Delay Time<br>\n"; }
//if (strlen($agent_max_no_answer) == 0) { $msg .= "Please provide: Max No Answer<br>\n"; }
//if (strlen($agent_wrap_up_time) == 0) { $msg .= "Please provide: Wrap Up Time<br>\n"; }
//if (strlen($agent_reject_delay_time) == 0) { $msg .= "Please provide: Reject Delay Time<br>\n"; }
//if (strlen($agent_busy_delay_time) == 0) { $msg .= "Please provide: Busy Delay Time<br>\n"; }
//if (strlen($domain_uuid) == 0) { $msg .= $text['message-required']."domain_uuid<br>\n"; }
//if (strlen($agent_name) == 0) { $msg .= $text['message-required'].$text['label-agent_name']."<br>\n"; }
//if (strlen($agent_type) == 0) { $msg .= $text['message-required'].$text['label-type']."<br>\n"; }
//if (strlen($agent_call_timeout) == 0) { $msg .= $text['message-required'].$text['label-call_timeout']."<br>\n"; }
//if (strlen($agent_contact) == 0) { $msg .= $text['message-required'].$text['label-contact']."<br>\n"; }
//if (strlen($agent_status) == 0) { $msg .= $text['message-required'].$text['label-status']."<br>\n"; }
//if (strlen($agent_logout) == 0) { $msg .= $text['message-required'].$text['label-agent_logout']."<br>\n"; }
//if (strlen($agent_no_answer_delay_time) == 0) { $msg .= $text['message-required'].$text['label-no_answer_delay_time']."<br>\n"; }
//if (strlen($agent_max_no_answer) == 0) { $msg .= $text['message-required'].$text['label-max_no_answer']."<br>\n"; }
//if (strlen($agent_wrap_up_time) == 0) { $msg .= $text['message-required'].$text['label-wrap_up_time']."<br>\n"; }
//if (strlen($agent_reject_delay_time) == 0) { $msg .= $text['message-required'].$text['label-reject_delay_time']."<br>\n"; }
//if (strlen($agent_busy_delay_time) == 0) { $msg .= $text['message-required'].$text['label-busy_delay_time']."<br>\n"; }
if (strlen($msg) > 0 && strlen($_POST["persistformvar"]) == 0) {
require_once "includes/header.php";
require_once "includes/persistformvar.php";
@ -114,7 +120,7 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
//add the call_timeout
$tmp_pos = strrpos($agent_contact, "}");
$tmp_first = substr($agent_contact, 0, $tmp_pos);
$tmp_last = substr($agent_contact, $tmp_pos);
$tmp_last = substr($agent_contact, $tmp_pos);
$tmp_agent_contact = $tmp_first.',call_timeout='.$agent_call_timeout.$tmp_last;
}
else {
@ -228,7 +234,7 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
require_once "includes/header.php";
echo "<meta http-equiv=\"refresh\" content=\"2;url=call_center_agents.php\">\n";
echo "<div align='center'>\n";
echo "Add Complete\n";
echo $text['message-add']."\n";
echo "</div>\n";
require_once "includes/footer.php";
return;
@ -258,12 +264,12 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
require_once "includes/header.php";
echo "<meta http-equiv=\"refresh\" content=\"2;url=call_center_agents.php\">\n";
echo "<div align='center'>\n";
echo "Update Complete\n";
echo $text['message-update']."\n";
echo "</div>\n";
require_once "includes/footer.php";
return;
} //if ($action == "update")
} //if ($_POST["persistformvar"] != "true")
} //if ($_POST["persistformvar"] != "true")
} //(count($_POST)>0 && strlen($_POST["persistformvar"]) == 0)
//pre-populate the form
@ -303,6 +309,12 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
//show the header
require_once "includes/header.php";
if ($action == "add") {
$page["title"] = $text['title-call_center_agent_add'];
}
if ($action == "update") {
$page["title"] = $text['title-call_center_agent_edit'];
}
//show the content
echo "<div align='center'>";
@ -316,12 +328,12 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
echo "<table width='100%' border='0' cellpadding='6' cellspacing='0'>\n";
echo "<tr>\n";
if ($action == "add") {
echo "<td align='left' width='30%' nowrap='nowrap'><b>Call Center Agent Add</b></td>\n";
echo "<td align='left' width='30%' nowrap='nowrap'><b>".$text['header-call_center_agent_add']."</b></td>\n";
}
if ($action == "update") {
echo "<td align='left' width='30%' nowrap='nowrap'><b>Call Center Agent Edit</b></td>\n";
echo "<td align='left' width='30%' nowrap='nowrap'><b>".$text['header-call_center_agent_edit']."</b></td>\n";
}
echo "<td width='70%' align='right'><input type='button' class='btn' name='' alt='back' onclick=\"window.location='call_center_agents.php'\" value='Back'></td>\n";
echo "<td width='70%' align='right'><input type='button' class='btn' name='' alt='".$text['button-back']."' onclick=\"window.location='call_center_agents.php'\" value='".$text['button-back']."'></td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td align='left' colspan='2'>\n";
@ -331,7 +343,7 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " Agent Name:\n";
echo " ".$text['label-agent_name'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
//---- Begin Select List --------------------
@ -358,35 +370,35 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
unset($sql, $result);
//---- End Select List --------------------
echo "<br />\n";
echo "Select the agents name.\n";
echo $text['description-agent_name']."\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " Type:\n";
echo " ".$text['label-type'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
echo " <input class='formfld' type='text' name='agent_type' maxlength='255' value=\"$agent_type\">\n";
echo "<br />\n";
echo "Enter the agent type.\n";
echo $text['description-type']."\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " Call Timeout:\n";
echo " ".$text['label-call_timeout'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
echo " <input class='formfld' type='text' name='agent_call_timeout' maxlength='255' value='$agent_call_timeout'>\n";
echo "<br />\n";
echo "Enter the call timeout.\n";
echo $text['description-call_timeout']."\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " Contact:\n";
echo " ".$text['label-contact'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
@ -394,110 +406,110 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
switch_select_destination("call_center_contact", "", "agent_contact", $agent_contact, "", "");
echo "<br />\n";
echo "Select the contact number.\n";
echo $text['description-contact']."\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " Status:\n";
echo " ".$text['label-status'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
echo " <select class='formfld' name='agent_status'>\n";
echo " <option value=''></option>\n";
if ($agent_status == "Logged Out") {
echo " <option value='Logged Out' SELECTED >Logged Out</option>\n";
if ($agent_status == "Logged Out") {
echo " <option value='Logged Out' SELECTED >".$text['option-logged_out']."</option>\n";
}
else {
echo " <option value='Logged Out'>Logged Out</option>\n";
echo " <option value='Logged Out'>".$text['option-logged_out']."</option>\n";
}
if ($agent_status == "Available") {
echo " <option value='Available' SELECTED >Available</option>\n";
if ($agent_status == "Available") {
echo " <option value='Available' SELECTED >".$text['option-available']."</option>\n";
}
else {
echo " <option value='Available'>Available</option>\n";
echo " <option value='Available'>".$text['option-available']."</option>\n";
}
if ($agent_status == "Available (On Demand)") {
echo " <option value='Available (On Demand)' SELECTED >Available (On Demand)</option>\n";
if ($agent_status == "Available (On Demand)") {
echo " <option value='Available (On Demand)' SELECTED >".$text['option-available_on_demand']."</option>\n";
}
else {
echo " <option value='Available (On Demand)'>Available (On Demand)</option>\n";
echo " <option value='Available (On Demand)'>".$text['option-available_on_demand']."</option>\n";
}
if ($agent_status == "On Break") {
echo " <option value='On Break' SELECTED >On Break</option>\n";
if ($agent_status == "On Break") {
echo " <option value='On Break' SELECTED >".$text['option-on_break']."</option>\n";
}
else {
echo " <option value='On Break'>On Break</option>\n";
echo " <option value='On Break'>".$text['option-on_break']."</option>\n";
}
echo " </select>\n";
echo "<br />\n";
echo "Select the agent status.\n";
echo $text['description-status']."\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " No Answer Delay Time:\n";
echo " ".$text['label-no_answer_delay_time'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
echo " <input class='formfld' type='text' name='agent_no_answer_delay_time' maxlength='255' value='$agent_no_answer_delay_time'>\n";
echo "<br />\n";
echo "Enter the agent no answer delay time in seconds.\n";
echo $text['description-no_answer_delay_time']."\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " Max No Answer:\n";
echo " ".$text['label-max_no_answer'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
echo " <input class='formfld' type='text' name='agent_max_no_answer' maxlength='255' value='$agent_max_no_answer'>\n";
echo "<br />\n";
echo "Enter max no answer.\n";
echo $text['description-max_no_answer']."\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " Wrap Up Time:\n";
echo " ".$text['label-wrap_up_time'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
echo " <input class='formfld' type='text' name='agent_wrap_up_time' maxlength='255' value='$agent_wrap_up_time'>\n";
echo "<br />\n";
echo "Enter the wrap up time.\n";
echo $text['description-wrap_up_time']."\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " Reject Delay Time:\n";
echo " ".$text['label-reject_delay_time'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
echo " <input class='formfld' type='text' name='agent_reject_delay_time' maxlength='255' value='$agent_reject_delay_time'>\n";
echo "<br />\n";
echo "Enter the reject delay time.\n";
echo $text['description-reject_delay_time']."\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " Busy Delay Time:\n";
echo " ".$text['label-busy_delay_time'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
echo " <input class='formfld' type='text' name='agent_busy_delay_time' maxlength='255' value='$agent_busy_delay_time'>\n";
echo "<br />\n";
echo "Enter the agent busy delay time.\n";
echo $text['description-busy_delay_time']."\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " Agent Logout:\n";
echo " ".$text['label-agent_logout'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
echo " <input class='formfld' type='text' name='agent_logout' maxlength='255' value='$agent_logout'>\n";
echo "<br />\n";
echo "Enter the auto agent logout time in 00:00 format. Requires a service to enforce the logout time.\n";
echo $text['description-agent_logout']."\n";
echo "</td>\n";
echo "</tr>\n";
@ -506,7 +518,7 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
if ($action == "update") {
echo " <input type='hidden' name='call_center_agent_uuid' value='$call_center_agent_uuid'>\n";
}
echo " <input type='submit' name='submit' class='btn' value='Save'>\n";
echo " <input type='submit' name='submit' class='btn' value='".$text['button-save']."'>\n";
echo " </td>\n";
echo " </tr>";
echo "</table>";

37
app/call_center/call_center_agent_status.php
View File

@ -33,7 +33,16 @@ else {
echo "access denied";
exit;
}
//add multi-lingual support
require_once "app_languages.php";
foreach($text as $key => $value) {
$text[$key] = $value[$_SESSION['domain']['language']['code']];
}
require_once "includes/header.php";
$page["title"] = $text['title-call_center_agent_status'];
require_once "includes/paging.php";
//setup the event socket connection
@ -154,15 +163,15 @@ require_once "includes/paging.php";
echo "<table width='100%' border='0'>\n";
echo "<tr>\n";
echo "<td width='50%' align='left' nowrap='nowrap'><b>Call Center Agent Status</b></td>\n";
echo "<td width='50%' align='left' nowrap='nowrap'><b>".$text['header-call_center_agent_status']."</b></td>\n";
echo "<td width='50%' align='right'>\n";
echo " <input type='button' class='btn' name='' alt='add' onclick=\"window.location='call_center_agent_status.php'\" value='Refresh'>\n";
echo " <input type='button' class='btn' name='' alt='add' onclick=\"window.location='call_center_queues.php'\" value='Back'>\n";
echo " <input type='button' class='btn' name='' alt='".$text['button-refresh']."' onclick=\"window.location='call_center_agent_status.php'\" value='".$text['button-refresh']."'>\n";
echo " <input type='button' class='btn' name='' alt='".$text['button-back']."' onclick=\"window.location='call_center_queues.php'\" value='".$text['button-back']."'>\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td align='left' colspan='2'>\n";
echo "List all the call center agents with the option to change the status of one or more agents.<br /><br />\n";
echo $text['description-call_center_agent_status']."<br /><br />\n";
echo "</td>\n";
echo "</tr>\n";
echo "</tr></table>\n";
@ -175,9 +184,9 @@ require_once "includes/paging.php";
echo "<div align='center'>\n";
echo "<table width='100%' border='0' cellpadding='0' cellspacing='0'>\n";
echo "<tr>\n";
echo "<th>Agent</th>\n";
echo "<th>Status</th>\n";
echo "<th>Options</th>\n";
echo "<th>".$text['label-agent']."</th>\n";
echo "<th>".$text['label-status']."</th>\n";
echo "<th>".$text['label-options']."</th>\n";
echo "<tr>\n";
$x = 0;
@ -190,12 +199,12 @@ require_once "includes/paging.php";
echo " <td valign='top' class='".$row_style[$c]."'>".$row['status']."&nbsp;</td>\n";
echo " <td valign='top' class='".$row_style[$c]."'>";
echo " <input type='hidden' name='agents[".$x."][name]' id='agent_".$x."_name' value='".$agent_name."'>\n";
echo " <input type='radio' name='agents[".$x."][status]' id='agent_".$x."_status_no_change' value='' checked='checked'><label for='agent_".$x."_status_no_change'>No Change</label>\n";
echo " <input type='radio' name='agents[".$x."][status]' id='agent_".$x."_status_available' value='Available'><label for='agent_".$x."_status_available'>Available</label>\n";
echo " <input type='radio' name='agents[".$x."][status]' id='agent_".$x."_status_logged_out' value='Logged Out'><label for='agent_".$x."_status_logged_out'>Logged Out</label>\n";
echo " <input type='radio' name='agents[".$x."][status]' id='agent_".$x."_status_on_break' value='On Break'><label for='agent_".$x."_status_on_break'>On Break</label>\n";
echo " <input type='radio' name='agents[".$x."][status]' id='agent_".$x."_status_dnd' value='Do Not Disturb'><label for='agent_".$x."_status_dnd'>DND</label>\n";
echo " </td>\n";
echo " <input type='radio' name='agents[".$x."][status]' id='agent_".$x."_status_no_change' value='' checked='checked'><label for='agent_".$x."_status_no_change'>".$text['option-no_change']."</label>\n";
echo " <input type='radio' name='agents[".$x."][status]' id='agent_".$x."_status_available' value='Available'><label for='agent_".$x."_status_available'>".$text['option-available']."</label>\n";
echo " <input type='radio' name='agents[".$x."][status]' id='agent_".$x."_status_logged_out' value='Logged Out'><label for='agent_".$x."_status_logged_out'>".$text['option-logged_out']."</label>\n";
echo " <input type='radio' name='agents[".$x."][status]' id='agent_".$x."_status_on_break' value='On Break'><label for='agent_".$x."_status_on_break'>".$text['option-on_break']."</label>\n";
echo " <input type='radio' name='agents[".$x."][status]' id='agent_".$x."_status_dnd' value='Do Not Disturb'><label for='agent_".$x."_status_dnd'>".$text['option-do_not_disturb']."</label>\n";
echo " </td>\n";
echo "</tr>\n";
}
if ($c==0) { $c=1; } else { $c=0; }
@ -211,7 +220,7 @@ require_once "includes/paging.php";
echo " <td width='33.3%' align='center' nowrap>$paging_controls</td>\n";
echo " <td width='33.3%' align='right'>\n";
echo " <br />\n";
echo " <input type='submit' name='submit' class='btn' value='Update Status'>\n";
echo " <input type='submit' name='submit' class='btn' value='".$text['button-update_status']."'>\n";
echo " </td>\n";
echo " </tr>\n";
echo " </table>\n";

51
app/call_center/call_center_agents.php
View File

@ -33,7 +33,16 @@ else {
echo "access denied";
exit;
}
//add multi-lingual support
require_once "app_languages.php";
foreach($text as $key => $value) {
$text[$key] = $value[$_SESSION['domain']['language']['code']];
}
require_once "includes/header.php";
$page["title"] = $text['title-call_center_agents'];
require_once "includes/paging.php";
//get http values and set them to php variables
@ -49,15 +58,15 @@ require_once "includes/paging.php";
echo "<table width='100%' border='0'>\n";
echo "<tr>\n";
echo "<td width='50%' align='left' nowrap='nowrap'><b>Call Center Agent List</b></td>\n";
echo "<td width='50%' align='left' nowrap='nowrap'><b>".$text['header-call_center_agents']."</b></td>\n";
echo "<td width='50%' align='right'>\n";
echo " <input type='button' class='btn' name='' alt='add' onclick=\"window.location='call_center_agent_status.php'\" value='Status'>\n";
echo " <input type='button' class='btn' name='' alt='add' onclick=\"window.location='call_center_queues.php'\" value='Back'>\n";
echo " <input type='button' class='btn' name='' alt='".$text['button-status']."' onclick=\"window.location='call_center_agent_status.php'\" value='".$text['button-status']."'>\n";
echo " <input type='button' class='btn' name='' alt='".$text['button-back']."' onclick=\"window.location='call_center_queues.php'\" value='".$text['button-back']."'>\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td align='left' colspan='2'>\n";
echo "List of call center agents.<br /><br />\n";
echo $text['description-call_center_agents']."<br /><br />\n";
echo "</td>\n";
echo "</tr>\n";
echo "</tr></table>\n";
@ -79,9 +88,9 @@ require_once "includes/paging.php";
$rows_per_page = 100;
$param = "";
$page = $_GET['page'];
if (strlen($page) == 0) { $page = 0; $_GET['page'] = 0; }
list($paging_controls, $rows_per_page, $var_3) = paging($num_rows, $param, $rows_per_page);
$offset = $rows_per_page * $page;
if (strlen($page) == 0) { $page = 0; $_GET['page'] = 0; }
list($paging_controls, $rows_per_page, $var_3) = paging($num_rows, $param, $rows_per_page);
$offset = $rows_per_page * $page;
$sql = "select * from v_call_center_agents ";
$sql .= "where domain_uuid = '$domain_uuid' ";
@ -109,18 +118,18 @@ require_once "includes/paging.php";
echo "<tr>\n";
//echo th_order_by('domain_uuid', 'domain_uuid', $order_by, $order);
echo th_order_by('agent_name', 'Agent Name', $order_by, $order);
echo th_order_by('agent_type', 'Type', $order_by, $order);
echo th_order_by('agent_call_timeout', 'Call Timeout', $order_by, $order);
echo th_order_by('agent_contact', 'Contact', $order_by, $order);
echo th_order_by('agent_max_no_answer', 'Max No Answer', $order_by, $order);
echo th_order_by('agent_status', 'Status', $order_by, $order);
//echo th_order_by('agent_wrap_up_time', 'Wrap Up Time', $order_by, $order);
//echo th_order_by('agent_reject_delay_time', 'Reject Delay Time', $order_by, $order);
//echo th_order_by('agent_busy_delay_time', 'Busy Delay Time', $order_by, $order);
echo th_order_by('agent_name', $text['label-agent_name'], $order_by, $order);
echo th_order_by('agent_type', $text['label-type'], $order_by, $order);
echo th_order_by('agent_call_timeout', $text['label-call_timeout'], $order_by, $order);
echo th_order_by('agent_contact', $text['label-contact'], $order_by, $order);
echo th_order_by('agent_max_no_answer', $text['label-max_no_answer'], $order_by, $order);
echo th_order_by('agent_status', $text['label-status'], $order_by, $order);
//echo th_order_by('agent_wrap_up_time', $text['label-wrap_up_time'], $order_by, $order);
//echo th_order_by('agent_reject_delay_time', $text['label-reject_delay_time'], $order_by, $order);
//echo th_order_by('agent_busy_delay_time', $text['label-busy_delay_time'], $order_by, $order);
echo "<td align='right' width='42'>\n";
if (permission_exists('call_center_agents_add')) {
echo " <a href='call_center_agent_edit.php' alt='add'>$v_link_label_add</a>\n";
echo " <a href='call_center_agent_edit.php' alt='".$text['button-add']."'>$v_link_label_add</a>\n";
}
echo "</td>\n";
echo "<tr>\n";
@ -136,16 +145,16 @@ require_once "includes/paging.php";
echo " <td valign='top' class='".$row_style[$c]."'>".$row[agent_call_timeout]."&nbsp;</td>\n";
echo " <td valign='top' class='".$row_style[$c]."'>".$row[agent_contact]."&nbsp;</td>\n";
echo " <td valign='top' class='".$row_style[$c]."'>".$row[agent_max_no_answer]."&nbsp;</td>\n";
echo " <td valign='top' class='".$row_style[$c]."'>".$row[agent_status]."&nbsp;</td>\n";
echo " <td valign='top' class='".$row_style[$c]."'>".$row[agent_status]."&nbsp;</td>\n";
//echo " <td valign='top' class='".$row_style[$c]."'>".$row[agent_wrap_up_time]."&nbsp;</td>\n";
//echo " <td valign='top' class='".$row_style[$c]."'>".$row[agent_reject_delay_time]."&nbsp;</td>\n";
//echo " <td valign='top' class='".$row_style[$c]."'>".$row[agent_busy_delay_time]."&nbsp;</td>\n";
echo " <td valign='top' align='right'>\n";
if (permission_exists('call_center_agents_edit')) {
echo " <a href='call_center_agent_edit.php?id=".$row[call_center_agent_uuid]."' alt='edit'>$v_link_label_edit</a>\n";
echo " <a href='call_center_agent_edit.php?id=".$row[call_center_agent_uuid]."' alt='".$text['button-edit']."'>$v_link_label_edit</a>\n";
}
if (permission_exists('call_center_agents_delete')) {
echo " <a href='call_center_agent_delete.php?id=".$row[call_center_agent_uuid]."' alt='delete' onclick=\"return confirm('Do you really want to delete this?')\">$v_link_label_delete</a>\n";
echo " <a href='call_center_agent_delete.php?id=".$row[call_center_agent_uuid]."' alt='".$text['button-delete']."' onclick=\"return confirm('".$text['confirm-delete']."')\">$v_link_label_delete</a>\n";
}
//echo " <input type='button' class='btn' name='' alt='edit' onclick=\"window.location='call_center_agent_edit.php?id=".$row[call_center_agent_uuid]."'\" value='e'>\n";
//echo " <input type='button' class='btn' name='' alt='delete' onclick=\"if (confirm('Are you sure you want to delete this?')) { window.location='call_center_agent_delete.php?id=".$row[call_center_agent_uuid]."' }\" value='x'>\n";
@ -164,7 +173,7 @@ require_once "includes/paging.php";
echo " <td width='33.3%' align='center' nowrap>$paging_controls</td>\n";
echo " <td width='33.3%' align='right'>\n";
if (permission_exists('call_center_agents_add')) {
echo " <a href='call_center_agent_edit.php' alt='add'>$v_link_label_add</a>\n";
echo " <a href='call_center_agent_edit.php' alt='".$text['button-add']."'>$v_link_label_add</a>\n";
}
echo " </td>\n";
echo " </tr>\n";

8
app/call_center/call_center_queue_delete.php
View File

@ -34,6 +34,12 @@ else {
exit;
}
//add multi-lingual support
require_once "app_languages.php";
foreach($text as $key => $value) {
$text[$key] = $value[$_SESSION['domain']['language']['code']];
}
if (count($_GET) > 0) {
$id = check_str($_GET["id"]);
}
@ -90,7 +96,7 @@ if (strlen($id) > 0) {
require_once "includes/header.php";
echo "<meta http-equiv=\"refresh\" content=\"2;url=call_center_queues.php\">\n";
echo "<div align='center'>\n";
echo "Delete Complete\n";
echo $text['message-delete']."\n";
echo "</div>\n";
require_once "includes/footer.php";
return;

218
app/call_center/call_center_queue_edit.php
View File

@ -34,6 +34,12 @@ else {
exit;
}
//add multi-lingual support
require_once "app_languages.php";
foreach($text as $key => $value) {
$text[$key] = $value[$_SESSION['domain']['language']['code']];
}
//action add or update
if (isset($_REQUEST["id"])) {
$action = "update";
@ -81,25 +87,25 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
}
//check for all required data
if (strlen($domain_uuid) == 0) { $msg .= "Please provide: domain_uuid<br>\n"; }
if (strlen($queue_name) == 0) { $msg .= "Please provide: Queue Name<br>\n"; }
if (strlen($queue_extension) == 0) { $msg .= "Please provide: Extension<br>\n"; }
if (strlen($queue_strategy) == 0) { $msg .= "Please provide: Strategy<br>\n"; }
//if (strlen($queue_moh_sound) == 0) { $msg .= "Please provide: Music on Hold<br>\n"; }
//if (strlen($queue_record_template) == 0) { $msg .= "Please provide: Record Template<br>\n"; }
//if (strlen($queue_time_base_score) == 0) { $msg .= "Please provide: Time Base Score<br>\n"; }
//if (strlen($queue_max_wait_time) == 0) { $msg .= "Please provide: Max Wait Time<br>\n"; }
//if (strlen($queue_max_wait_time_with_no_agent) == 0) { $msg .= "Please provide: Max Wait Time with no Agent<br>\n"; }
//if (strlen($queue_max_wait_time_with_no_agent_time_reached) == 0) { $msg .= "Please provide: Max Wait Time with no Agent Time Reached.<br>\n"; }
//if (strlen($queue_tier_rules_apply) == 0) { $msg .= "Please provide: Tier Rules Apply<br>\n"; }
//if (strlen($queue_tier_rule_wait_second) == 0) { $msg .= "Please provide: Tier Rule Wait Second<br>\n"; }
//if (strlen($queue_tier_rule_wait_multiply_level) == 0) { $msg .= "Please provide: Tier Rule Wait Multiply Level<br>\n"; }
//if (strlen($queue_tier_rule_no_agent_no_wait) == 0) { $msg .= "Please provide: Tier Rule No Agent No Wait<br>\n"; }
//if (strlen($queue_timeout_action) == 0) { $msg .= "Please provide: Timeout Action<br>\n"; }
//if (strlen($queue_discard_abandoned_after) == 0) { $msg .= "Please provide: Discard Abandoned After<br>\n"; }
//if (strlen($queue_abandoned_resume_allowed) == 0) { $msg .= "Please provide: Abandoned Resume Allowed<br>\n"; }
//if (strlen($queue_cid_prefix) == 0) { $msg .= "Please provide: Caller ID Prefix<br>\n"; }
//if (strlen($queue_description) == 0) { $msg .= "Please provide: Description<br>\n"; }
if (strlen($domain_uuid) == 0) { $msg .= $text['message-required']."domain_uuid<br>\n"; }
if (strlen($queue_name) == 0) { $msg .= $text['message-required'].$text['label-queue_name']."<br>\n"; }
if (strlen($queue_extension) == 0) { $msg .= $text['message-required'].$text['label-extension']."<br>\n"; }
if (strlen($queue_strategy) == 0) { $msg .= $text['message-required'].$text['label-strategy']."<br>\n"; }
//if (strlen($queue_moh_sound) == 0) { $msg .= $text['message-required'].$text['label-music_on_hold']."<br>\n"; }
//if (strlen($queue_record_template) == 0) { $msg .= $text['message-required'].$text['label-record_template']."<br>\n"; }
//if (strlen($queue_time_base_score) == 0) { $msg .= $text['message-required'].$text['label-time_base_score']."<br>\n"; }
//if (strlen($queue_max_wait_time) == 0) { $msg .= $text['message-required'].$text['label-max_wait_time']."<br>\n"; }
//if (strlen($queue_max_wait_time_with_no_agent) == 0) { $msg .= $text['message-required'].$text['label-max_wait_time_with_no_agent']."<br>\n"; }
//if (strlen($queue_max_wait_time_with_no_agent_time_reached) == 0) { $msg .= $text['message-required'].$text['label-max_wait_time_with_no_agent_time_reached']."<br>\n"; }
//if (strlen($queue_tier_rules_apply) == 0) { $msg .= $text['message-required'].$text['label-tier_rules_apply']."<br>\n"; }
//if (strlen($queue_tier_rule_wait_second) == 0) { $msg .= $text['message-required'].$text['label-tier_rule_wait_second']."<br>\n"; }
//if (strlen($queue_tier_rule_wait_multiply_level) == 0) { $msg .= $text['message-required'].$text['label-tier_rule_wait_multiply_level']."<br>\n"; }
//if (strlen($queue_tier_rule_no_agent_no_wait) == 0) { $msg .= $text['message-required'].$text['label-tier_rule_no_agent_no_wait']."<br>\n"; }
//if (strlen($queue_timeout_action) == 0) { $msg .= $text['message-required'].$text['label-timeout_action']."<br>\n"; }
//if (strlen($queue_discard_abandoned_after) == 0) { $msg .= $text['message-required'].$text['label-discard_abandoned_after']."<br>\n"; }
//if (strlen($queue_abandoned_resume_allowed) == 0) { $msg .= $text['message-required'].$text['label-abandoned_resume_allowed']."<br>\n"; }
//if (strlen($queue_cid_prefix) == 0) { $msg .= $text['message-required'].$text['label-caller_id_name_prefix']."<br>\n"; }
//if (strlen($queue_description) == 0) { $msg .= $text['message-required'].$text['label-description']."<br>\n"; }
if (strlen($msg) > 0 && strlen($_POST["persistformvar"]) == 0) {
require_once "includes/header.php";
require_once "includes/persistformvar.php";
@ -181,7 +187,7 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
require_once "includes/header.php";
echo "<meta http-equiv=\"refresh\" content=\"2;url=call_center_queues.php\">\n";
echo "<div align='center'>\n";
echo "Add Complete\n";
echo $text['message-add']."\n";
echo "</div>\n";
require_once "includes/footer.php";
return;
@ -227,7 +233,7 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
require_once "includes/header.php";
echo "<meta http-equiv=\"refresh\" content=\"2;url=call_center_queues.php\">\n";
echo "<div align='center'>\n";
echo "Update Complete\n";
echo $text['message-update']."\n";
echo "</div>\n";
require_once "includes/footer.php";
return;
@ -284,6 +290,12 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
//show the header
require_once "includes/header.php";
if ($action == "add") {
$page["title"] = $text['title-call_center_queue_add'];
}
if ($action == "update") {
$page["title"] = $text['title-call_center_queue_edit'];
}
//show the content
echo "<div align='center'>";
@ -297,19 +309,19 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
echo "<table width='100%' border='0' cellpadding='6' cellspacing='0'>\n";
echo "<tr>\n";
if ($action == "add") {
echo "<td align='left' width='30%' nowrap='nowrap'><b>Call Center Queue Add</b></td>\n";
echo "<td align='left' width='30%' nowrap='nowrap'><b>".$text['header-call_center_queue_add']."</b></td>\n";
}
if ($action == "update") {
echo "<td align='left' width='30%' nowrap='nowrap'><b>Call Center Queue Edit</b></td>\n";
echo "<td align='left' width='30%' nowrap='nowrap'><b>".$text['header-call_center_queue_edit']."</b></td>\n";
}
echo "<td width='70%' align='right'>\n";
if ($action == "update") {
echo " <input type='button' class='btn' value='View' onclick=\"document.location.href='".PROJECT_PATH."/app/call_center_active/call_center_active.php?queue_name=$queue_name';\" />\n";
echo " <input type='button' class='btn' value='Load' onclick=\"document.location.href='cmd.php?cmd=api+callcenter_config+queue+load+$queue_name@".$_SESSION['domain_name']."';\" />\n";
echo " <input type='button' class='btn' value='Unload' onclick=\"document.location.href='cmd.php?cmd=api+callcenter_config+queue+unload+$queue_name@".$_SESSION['domain_name']."';\" />\n";
echo " <input type='button' class='btn' value='Reload' onclick=\"document.location.href='cmd.php?cmd=api+callcenter_config+queue+reload+$queue_name@".$_SESSION['domain_name']."';\" />\n";
echo " <input type='button' class='btn' value='".$text['button-view']."' onclick=\"document.location.href='".PROJECT_PATH."/app/call_center_active/call_center_active.php?queue_name=$queue_name';\" />\n";
echo " <input type='button' class='btn' value='".$text['button-load']."' onclick=\"document.location.href='cmd.php?cmd=api+callcenter_config+queue+load+$queue_name@".$_SESSION['domain_name']."';\" />\n";
echo " <input type='button' class='btn' value='".$text['button-unload']."' onclick=\"document.location.href='cmd.php?cmd=api+callcenter_config+queue+unload+$queue_name@".$_SESSION['domain_name']."';\" />\n";
echo " <input type='button' class='btn' value='".$text['button-reload']."' onclick=\"document.location.href='cmd.php?cmd=api+callcenter_config+queue+reload+$queue_name@".$_SESSION['domain_name']."';\" />\n";
}
echo " <input type='button' class='btn' name='' alt='back' onclick=\"window.location='call_center_queues.php'\" value='Back'>\n";
echo " <input type='button' class='btn' name='' alt='".$text['button-back']."' onclick=\"window.location='call_center_queues.php'\" value='".$text['button-back']."'>\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
@ -320,97 +332,97 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
echo "<tr>\n";
echo "<td class='vncellreq' valign='top' align='left' nowrap>\n";
echo " Queue Name:\n";
echo " ".$text['label-queue_name'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
echo " <input class='formfld' type='text' name='queue_name' maxlength='255' value=\"$queue_name\">\n";
echo "<br />\n";
echo "Enter the queue name.\n";
echo $text['description-queue_name']."\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncellreq' valign='top' align='left' nowrap>\n";
echo " Extension:\n";
echo " ".$text['label-extension'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
echo " <input class='formfld' type='text' name='queue_extension' maxlength='255' value=\"$queue_extension\">\n";
echo "<br />\n";
echo "Enter the extension number.\n";
echo $text['description-extension']."\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncellreq' valign='top' align='left' nowrap>\n";
echo " Strategy:\n";
echo " ".$text['label-strategy'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
echo " <select class='formfld' name='queue_strategy'>\n";
echo " <option value=''></option>\n";
if ($queue_strategy == "ring-all") {
echo " <option value='ring-all' selected='selected' >ring-all</option>\n";
echo " <option value='ring-all' selected='selected' >".$text['option-ring_all']."</option>\n";
}
else {
echo " <option value='ring-all'>ring-all</option>\n";
echo " <option value='ring-all'>".$text['option-ring_all']."</option>\n";
}
if ($queue_strategy == "longest-idle-agent") {
echo " <option value='longest-idle-agent' selected='selected' >longest-idle-agent</option>\n";
echo " <option value='longest-idle-agent' selected='selected' >".$text['option-longest_idle_agent']."</option>\n";
}
else {
echo " <option value='longest-idle-agent'>longest-idle-agent</option>\n";
echo " <option value='longest-idle-agent'>".$text['option-longest_idle_agent']."</option>\n";
}
if ($queue_strategy == "round-robin") {
echo " <option value='round-robin' selected='selected'>round-robin</option>\n";
echo " <option value='round-robin' selected='selected'>".$text['option-round_robin']."</option>\n";
}
else {
echo " <option value='round-robin'>round-robin</option>\n";
echo " <option value='round-robin'>".$text['option-round_robin']."</option>\n";
}
if ($queue_strategy == "top-down") {
echo " <option value='top-down' selected='selected'>top-down</option>\n";
echo " <option value='top-down' selected='selected'>".$text['option-top_down']."</option>\n";
}
else {
echo " <option value='top-down'>top-down</option>\n";
echo " <option value='top-down'>".$text['option-top_down']."</option>\n";
}
if ($queue_strategy == "agent-with-least-talk-time") {
echo " <option value='agent-with-least-talk-time' selected='selected'>agent-with-least-talk-time</option>\n";
echo " <option value='agent-with-least-talk-time' selected='selected'>".$text['option-agent_with_least_talk_time']."</option>\n";
}
else {
echo " <option value='agent-with-least-talk-time'>agent-with-least-talk-time</option>\n";
echo " <option value='agent-with-least-talk-time'>".$text['option-agent_with_least_talk_time']."</option>\n";
}
if ($queue_strategy == "agent-with-fewest-calls") {
echo " <option value='agent-with-fewest-calls' selected='selected'>agent-with-fewest-calls</option>\n";
echo " <option value='agent-with-fewest-calls' selected='selected'>".$text['option-agent_with_fewest_calls']."</option>\n";
}
else {
echo " <option value='agent-with-fewest-calls'>agent-with-fewest-calls</option>\n";
echo " <option value='agent-with-fewest-calls'>".$text['option-agent_with_fewest_calls']."</option>\n";
}
if ($queue_strategy == "sequentially-by-agent-order") {
echo " <option value='sequentially-by-agent-order' selected='selected'>sequentially-by-agent-order</option>\n";
echo " <option value='sequentially-by-agent-order' selected='selected'>".$text['option-sequentially_by_agent_order']."</option>\n";
}
else {
echo " <option value='sequentially-by-agent-order'>sequentially-by-agent-order</option>\n";
echo " <option value='sequentially-by-agent-order'>".$text['option-sequentially_by_agent_order']."</option>\n";
}
if ($queue_strategy == "sequentially-by-next-agent-order") {
echo " <option value='sequentially-by-next-agent-order' selected='selected'>sequentially-by-next-agent-order</option>\n";
echo " <option value='sequentially-by-next-agent-order' selected='selected'>".$text['option-sequentially_by_next_agent_order']."</option>\n";
}
else {
echo " <option value='sequentially-by-next-agent-order'>sequentially-by-next-agent-order</option>\n";
echo " <option value='sequentially-by-next-agent-order'>".$text['option-sequentially_by_next_agent_order']."</option>\n";
}
if ($queue_strategy == "random") {
echo " <option value='random' selected='selected'>random</option>\n";
echo " <option value='random' selected='selected'>".$text['option-random']."</option>\n";
}
else {
echo " <option value='random'>random</option>\n";
echo " <option value='random'>".$text['option-random']."</option>\n";
}
echo " </select>\n";
echo "<br />\n";
echo "Enter the queue strategy.\n";
echo $text['description-strategy']."\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncellreq' valign='top' align='left' nowrap>\n";
echo " Music on Hold:\n";
echo " ".$text['label-music_on_hold'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
@ -421,232 +433,232 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
echo $moh->select();
echo "<br />\n";
echo "Enter the music on hold information.\n";
echo $text['description-music_on_hold']."\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " Record Template:\n";
echo " ".$text['label-record_template'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
echo " <input class='formfld' type='text' name='queue_record_template' maxlength='255' value=\"$queue_record_template\">\n";
echo "<br />\n";
echo "Enter a record template. \$\${base_dir}/recordings/archive/\${strftime(%Y)}/\${strftime(%b)}/\${strftime(%d)}/\${uuid}.wav\n";
echo $text['description-record_template']."\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " Time Base Score:\n";
echo " ".$text['label-time_base_score'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
echo " <select class='formfld' name='queue_time_base_score'>\n";
echo " <option value=''></option>\n";
if ($queue_time_base_score == "system") {
echo " <option value='system' selected='selected' >system</option>\n";
echo " <option value='system' selected='selected' >".$text['option-system']."</option>\n";
}
else {
echo " <option value='system'>system</option>\n";
echo " <option value='system'>".$text['option-system']."</option>\n";
}
if ($queue_time_base_score == "queue") {
echo " <option value='queue' selected='selected' >queue</option>\n";
echo " <option value='queue' selected='selected' >".$text['option-queue']."</option>\n";
}
else {
echo " <option value='queue'>queue</option>\n";
echo " <option value='queue'>".$text['option-queue']."</option>\n";
}
echo " </select>\n";
echo "<br />\n";
echo "Enter the time base score.\n";
echo $text['description-time_base_score']."\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " Max Wait Time:\n";
echo " ".$text['label-max_wait_time'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
echo " <input class='formfld' type='text' name='queue_max_wait_time' maxlength='255' value='$queue_max_wait_time'>\n";
echo "<br />\n";
echo "Enter the max wait time.\n";
echo $text['description-max_wait_time']."\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " Max Wait Time with no Agent:\n";
echo " ".$text['label-max_wait_time_with_no_agent'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
echo " <input class='formfld' type='text' name='queue_max_wait_time_with_no_agent' maxlength='255' value='$queue_max_wait_time_with_no_agent'>\n";
echo "<br />\n";
echo "Enter the max wait time with no agent.\n";
echo $text['description-max_wait_time_with_no_agent']."\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " Max Wait Time with no Agent time reached:\n";
echo " ".$text['label-max_wait_time_with_no_agent_time_reached'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
echo " <input class='formfld' type='text' name='queue_max_wait_time_with_no_agent_time_reached' maxlength='255' value='$queue_max_wait_time_with_no_agent_time_reached'>\n";
echo "<br />\n";
echo "Enter the max wait time with no agent time reached.\n";
echo $text['description-max_wait_time_with_no_agent_time_reached']."\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " Timeout Action:\n";
echo " ".$text['label-timeout_action'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
//switch_select_destination(select_type, select_label, select_name, select_value, select_style, action);
switch_select_destination("dialplan", "", "queue_timeout_action", $queue_timeout_action, "", "");
echo "<br />\n";
echo "Set the action to perform when the max wait time is reached.\n";
echo $text['description-timeout_action']."\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " Tier Rules Apply:\n";
echo " ".$text['label-tier_rules_apply'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
echo " <select class='formfld' name='queue_tier_rules_apply'>\n";
echo " <option value=''></option>\n";
if ($queue_tier_rules_apply == "true") {
echo " <option value='true' selected='selected' >true</option>\n";
echo " <option value='true' selected='selected' >".$text['option-true']."</option>\n";
}
else {
echo " <option value='true'>true</option>\n";
echo " <option value='true'>".$text['option-true']."</option>\n";
}
if ($queue_tier_rules_apply == "false") {
echo " <option value='false' selected='selected' >false</option>\n";
echo " <option value='false' selected='selected' >".$text['option-false']."</option>\n";
}
else {
echo " <option value='false'>false</option>\n";
echo " <option value='false'>".$text['option-false']."</option>\n";
}
echo " </select>\n";
echo "<br />\n";
echo "Set the tier rule rules apply to true or false.\n";
echo $text['description-tier_rules_apply']."\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " Tier Rule Wait Second:\n";
echo " ".$text['label-tier_rule_wait_second'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
echo " <input class='formfld' type='text' name='queue_tier_rule_wait_second' maxlength='255' value='$queue_tier_rule_wait_second'>\n";
echo "<br />\n";
echo "Enter the tier rule wait seconds.\n";
echo $text['description-tier_rule_wait_second']."\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " Tier Rule Wait Multiply Level:\n";
echo " ".$text['label-tier_rule_wait_multiply_level'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
echo " <select class='formfld' name='queue_tier_rule_wait_multiply_level'>\n";
echo " <option value=''></option>\n";
if ($queue_tier_rule_wait_multiply_level == "true") {
echo " <option value='true' selected='selected' >true</option>\n";
echo " <option value='true' selected='selected' >".$text['option-true']."</option>\n";
}
else {
echo " <option value='true'>true</option>\n";
echo " <option value='true'>".$text['option-true']."</option>\n";
}
if ($queue_tier_rule_wait_multiply_level == "false") {
echo " <option value='false' selected='selected' >false</option>\n";
echo " <option value='false' selected='selected' >".$text['option-false']."</option>\n";
}
else {
echo " <option value='false'>false</option>\n";
echo " <option value='false'>".$text['option-false']."</option>\n";
}
echo " </select>\n";
echo "<br />\n";
echo "Set the tier rule wait multiply level to true or false.\n";
echo $text['description-tier_rule_wait_multiply_level']."\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " Tier Rule No Agent No Wait:\n";
echo " ".$text['label-tier_rule_no_agent_no_wait'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
echo " <select class='formfld' name='queue_tier_rule_no_agent_no_wait'>\n";
echo " <option value=''></option>\n";
if ($queue_tier_rule_no_agent_no_wait == "true") {
echo " <option value='true' selected='selected' >true</option>\n";
echo " <option value='true' selected='selected' >".$text['option-true']."</option>\n";
}
else {
echo " <option value='true'>true</option>\n";
echo " <option value='true'>".$text['option-true']."</option>\n";
}
if ($queue_tier_rule_no_agent_no_wait == "false") {
echo " <option value='false' selected='selected' >false</option>\n";
echo " <option value='false' selected='selected' >".$text['option-false']."</option>\n";
}
else {
echo " <option value='false'>false</option>\n";
echo " <option value='false'>".$text['option-false']."</option>\n";
}
echo " </select>\n";
echo "<br />\n";
echo "Enter the tier rule no agent no wait.\n";
echo $text['description-tier_rule_no_agent_no_wait']."\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " Discard Abandoned After:\n";
echo " ".$text['label-discard_abandoned_after'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
echo " <input class='formfld' type='text' name='queue_discard_abandoned_after' maxlength='255' value='$queue_discard_abandoned_after'>\n";
echo "<br />\n";
echo "Set the discard abandoned after seconds.\n";
echo $text['description-discard_abandoned_after']."\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " Abandoned Resume Allowed:\n";
echo " ".$text['label-abandoned_resume_allowed'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
echo " <select class='formfld' name='queue_abandoned_resume_allowed'>\n";
echo " <option value=''></option>\n";
if ($queue_abandoned_resume_allowed == "true") {
echo " <option value='true' selected='selected' >true</option>\n";
echo " <option value='true' selected='selected' >".$text['option-true']."</option>\n";
}
else {
echo " <option value='true'>true</option>\n";
echo " <option value='true'>".$text['option-true']."</option>\n";
}
if ($queue_abandoned_resume_allowed == "false") {
echo " <option value='false' selected='selected' >false</option>\n";
echo " <option value='false' selected='selected' >".$text['option-false']."</option>\n";
}
else {
echo " <option value='false'>false</option>\n";
echo " <option value='false'>".$text['option-false']."</option>\n";
}
echo " </select>\n";
echo "<br />\n";
echo "Set the abandoned resume allowed to true or false.\n";
echo $text['description-abandoned_resume_allowed']."\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " CID Prefix:\n";
echo " ".$text['label-caller_id_name_prefix'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
echo " <input class='formfld' type='text' name='queue_cid_prefix' maxlength='255' value='$queue_cid_prefix'>\n";
echo "<br />\n";
echo "Set a prefix on the caller ID name.\n";
echo $text['description-caller_id_name_prefix']."\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " Description:\n";
echo " ".$text['label-description'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
echo " <input class='formfld' type='text' name='queue_description' maxlength='255' value=\"$queue_description\">\n";
echo "<br />\n";
echo "Enter the description.\n";
echo $text['description-description']."\n";
echo "</td>\n";
echo "</tr>\n";
echo " <tr>\n";
@ -654,7 +666,7 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
if ($action == "update") {
echo " <input type='hidden' name='call_center_queue_uuid' value='$call_center_queue_uuid'>\n";
}
echo " <input type='submit' name='submit' class='btn' value='Save'>\n";
echo " <input type='submit' name='submit' class='btn' value='".$text['button-save']."'>\n";
echo " </td>\n";
echo " </tr>";
echo "</table>";

61
app/call_center/call_center_queues.php
View File

@ -33,7 +33,16 @@ else {
echo "access denied";
exit;
}
//add multi-lingual support
require_once "app_languages.php";
foreach($text as $key => $value) {
$text[$key] = $value[$_SESSION['domain']['language']['code']];
}
require_once "includes/header.php";
$page["title"] = $text['title-call_center_queues'];
require_once "includes/paging.php";
//get http variables and set as php variables
@ -49,15 +58,15 @@ require_once "includes/paging.php";
echo "<table width='100%' border='0'>\n";
echo "<tr>\n";
echo "<td width='50%' align='left' nowrap='nowrap'><b>Call Center Queue</b></td>\n";
echo "<td width='50%' align='left' nowrap='nowrap'><b>".$text['header-call_center_queues']."</b></td>\n";
echo "<td width='50%' align='right'>\n";
echo " <input type='button' class='btn' name='' alt='add' onclick=\"window.location='call_center_agents.php'\" value='Agents'>\n";
echo " <input type='button' class='btn' name='' alt='add' onclick=\"window.location='call_center_tiers.php'\" value='Tiers'>\n";
echo " <input type='button' class='btn' name='' alt='".$text['button-agents']."' onclick=\"window.location='call_center_agents.php'\" value='".$text['button-agents']."'>\n";
echo " <input type='button' class='btn' name='' alt='".$text['button-tiers']."' onclick=\"window.location='call_center_tiers.php'\" value='".$text['button-tiers']."'>\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td align='left' colspan='2'>\n";
echo "List of queues for the call center.<br /><br />\n";
echo $text['description-call_center_queues']."<br /><br />\n";
echo "</td>\n";
echo "</tr>\n";
echo "</tr></table>\n";
@ -79,9 +88,9 @@ require_once "includes/paging.php";
$rows_per_page = 100;
$param = "";
$page = $_GET['page'];
if (strlen($page) == 0) { $page = 0; $_GET['page'] = 0; }
list($paging_controls, $rows_per_page, $var_3) = paging($num_rows, $param, $rows_per_page);
$offset = $rows_per_page * $page;
if (strlen($page) == 0) { $page = 0; $_GET['page'] = 0; }
list($paging_controls, $rows_per_page, $var_3) = paging($num_rows, $param, $rows_per_page);
$offset = $rows_per_page * $page;
$sql = "select * from v_call_center_queues ";
$sql .= "where domain_uuid = '$domain_uuid' ";
@ -106,24 +115,24 @@ require_once "includes/paging.php";
echo "<div align='center'>\n";
echo "<table width='100%' border='0' cellpadding='0' cellspacing='0'>\n";
echo "<tr>\n";
echo th_order_by('queue_name', 'Queue Name', $order_by, $order);
echo th_order_by('queue_extension', 'Extension', $order_by, $order);
echo th_order_by('queue_strategy', 'Strategy', $order_by, $order);
//echo th_order_by('queue_moh_sound', 'Music On Hold', $order_by, $order);
//echo th_order_by('queue_record_template', 'Record Template', $order_by, $order);
//echo th_order_by('queue_time_base_score', 'Time Base Score', $order_by, $order);
//echo th_order_by('queue_max_wait_time', 'Max Wait Time', $order_by, $order);
//echo th_order_by('queue_max_wait_time_with_no_agent', 'Max Wait Time With No Agent', $order_by, $order);
echo th_order_by('queue_tier_rules_apply', 'Tier Rules Apply', $order_by, $order);
//echo th_order_by('queue_tier_rule_wait_second', 'Tier Rule Wait Second', $order_by, $order);
//echo th_order_by('queue_tier_rule_no_agent_no_wait', 'Tier Rule No Agent No Wait', $order_by, $order);
//echo th_order_by('queue_discard_abandoned_after', 'Discard Abandoned After', $order_by, $order);
//echo th_order_by('queue_abandoned_resume_allowed', 'Abandoned Resume Allowed', $order_by, $order);
//echo th_order_by('queue_tier_rule_wait_multiply_level', 'Tier Rule Wait Multiply Level', $order_by, $order);
echo th_order_by('queue_description', 'Description', $order_by, $order);
echo th_order_by('queue_name', $text['label-queue_name'], $order_by, $order);
echo th_order_by('queue_extension', $text['label-extension'], $order_by, $order);
echo th_order_by('queue_strategy', $text['label-strategy'], $order_by, $order);
//echo th_order_by('queue_moh_sound', $text['label-music_on_hold'], $order_by, $order);
//echo th_order_by('queue_record_template', $text['label-record_template'], $order_by, $order);
//echo th_order_by('queue_time_base_score', $text['label-time_base_score'], $order_by, $order);
//echo th_order_by('queue_max_wait_time', $text['label-max_wait_time'], $order_by, $order);
//echo th_order_by('queue_max_wait_time_with_no_agent', $text['label-max_wait_time_with_no_agent'], $order_by, $order);
echo th_order_by('queue_tier_rules_apply', $text['label-tier_rules_apply'], $order_by, $order);
//echo th_order_by('queue_tier_rule_wait_second', $text['label-tier_rule_wait_second'], $order_by, $order);
//echo th_order_by('queue_tier_rule_no_agent_no_wait', $text['label-tier_rule_no_agent_no_wait'], $order_by, $order);
//echo th_order_by('queue_discard_abandoned_after', $text['label-discard_abandoned_after'], $order_by, $order);
//echo th_order_by('queue_abandoned_resume_allowed', $text['label-abandoned_resume_allowed'], $order_by, $order);
//echo th_order_by('queue_tier_rule_wait_multiply_level', $text['label-tier_rule_wait_multiply_level'], $order_by, $order);
echo th_order_by('queue_description', $text['label-description'], $order_by, $order);
echo "<td align='right' width='42'>\n";
if (permission_exists('call_center_queues_add')) {
echo " <a href='call_center_queue_edit.php' alt='add'>$v_link_label_add</a>\n";
echo " <a href='call_center_queue_edit.php' alt='".$text['button-add']."'>$v_link_label_add</a>\n";
}
echo "</td>\n";
echo "<tr>\n";
@ -148,10 +157,10 @@ require_once "includes/paging.php";
echo " <td valign='top' class='".$row_style[$c]."'>".$row[queue_description]."&nbsp;</td>\n";
echo " <td valign='top' align='right'>\n";
if (permission_exists('call_center_queues_edit')) {
echo " <a href='call_center_queue_edit.php?id=".$row[call_center_queue_uuid]."' alt='edit'>$v_link_label_edit</a>\n";
echo " <a href='call_center_queue_edit.php?id=".$row[call_center_queue_uuid]."' alt='".$text['button-edit']."'>$v_link_label_edit</a>\n";
}
if (permission_exists('call_center_queues_delete')) {
echo " <a href='call_center_queue_delete.php?id=".$row[call_center_queue_uuid]."' alt='delete' onclick=\"return confirm('Do you really want to delete this?')\">$v_link_label_delete</a>\n";
echo " <a href='call_center_queue_delete.php?id=".$row[call_center_queue_uuid]."' alt='".$text['button-delete']."' onclick=\"return confirm('".$text['confirm-delete']."')\">$v_link_label_delete</a>\n";
}
echo " </td>\n";
echo "</tr>\n";
@ -168,7 +177,7 @@ require_once "includes/paging.php";
echo " <td width='33.3%' align='center' nowrap>$paging_controls</td>\n";
echo " <td width='33.3%' align='right'>\n";
if (permission_exists('call_center_queues_add')) {
echo " <a href='call_center_queue_edit.php' alt='add'>$v_link_label_add</a>\n";
echo " <a href='call_center_queue_edit.php' alt='".$text['button-add']."'>$v_link_label_add</a>\n";
}
echo " </td>\n";
echo " </tr>\n";

8
app/call_center/call_center_tier_delete.php
View File

@ -34,6 +34,12 @@ else {
exit;
}
//add multi-lingual support
require_once "app_languages.php";
foreach($text as $key => $value) {
$text[$key] = $value[$_SESSION['domain']['language']['code']];
}
//get the id
if (count($_GET)>0) {
$id = check_str($_GET["id"]);
@ -79,7 +85,7 @@ else {
require_once "includes/header.php";
echo "<meta http-equiv=\"refresh\" content=\"2;url=call_center_tiers.php\">\n";
echo "<div align='center'>\n";
echo "Delete Complete\n";
echo $text['message-delete']."\n";
echo "</div>\n";
require_once "includes/footer.php";
return;

90
app/call_center/call_center_tier_edit.php
View File

@ -34,6 +34,12 @@ else {
exit;
}
//add multi-lingual support
require_once "app_languages.php";
foreach($text as $key => $value) {
$text[$key] = $value[$_SESSION['domain']['language']['code']];
}
//action add or update
if (isset($_REQUEST["id"])) {
$action = "update";
@ -59,11 +65,11 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
}
//check for all required data
//if (strlen($domain_uuid) == 0) { $msg .= "Please provide: domain_uuid<br>\n"; }
//if (strlen($agent_name) == 0) { $msg .= "Please provide: Agent Name<br>\n"; }
//if (strlen($queue_name) == 0) { $msg .= "Please provide: Queue Name<br>\n"; }
//if (strlen($tier_level) == 0) { $msg .= "Please provide: Tier Level<br>\n"; }
//if (strlen($tier_position) == 0) { $msg .= "Please provide: Tier Position<br>\n"; }
//if (strlen($domain_uuid) == 0) { $msg .= $text['message-required']."domain_uuid<br>\n"; }
//if (strlen($agent_name) == 0) { $msg .= $text['message-required'].$text['label-agent_name']."<br>\n"; }
//if (strlen($queue_name) == 0) { $msg .= $text['message-required'].$text['label-queue_name']."<br>\n"; }
//if (strlen($tier_level) == 0) { $msg .= $text['message-required'].$text['label-tier_level']."<br>\n"; }
//if (strlen($tier_position) == 0) { $msg .= $text['message-required'].$text['label-tier_position']."<br>\n"; }
if (strlen($msg) > 0 && strlen($_POST["persistformvar"]) == 0) {
require_once "includes/header.php";
require_once "includes/persistformvar.php";
@ -134,7 +140,7 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
require_once "includes/header.php";
echo "<meta http-equiv=\"refresh\" content=\"2;url=call_center_tiers.php\">\n";
echo "<div align='center'>\n";
echo "Add Complete\n";
echo $text['message-add']."\n";
echo "</div>\n";
require_once "includes/footer.php";
return;
@ -157,12 +163,12 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
require_once "includes/header.php";
echo "<meta http-equiv=\"refresh\" content=\"2;url=call_center_tiers.php\">\n";
echo "<div align='center'>\n";
echo "Update Complete\n";
echo $text['message-update']."\n";
echo "</div>\n";
require_once "includes/footer.php";
return;
} //if ($action == "update")
} //if ($_POST["persistformvar"] != "true")
} //if ($_POST["persistformvar"] != "true")
} //(count($_POST)>0 && strlen($_POST["persistformvar"]) == 0)
//pre-populate the form
@ -187,6 +193,12 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
//show the header
require_once "includes/header.php";
if ($action == "add") {
$page["title"] = $text['title-call_center_tier_add'];
}
if ($action == "update") {
$page["title"] = $text['title-call_center_tier_edit'];
}
//show the content
echo "<div align='center'>";
@ -201,22 +213,22 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
echo "<table width='100%' border='0' cellpadding='6' cellspacing='0'>\n";
echo "<tr>\n";
if ($action == "add") {
echo "<td align='left' width='30%' nowrap='nowrap'><b>Call Center Tier Add</b></td>\n";
echo "<td align='left' width='30%' nowrap='nowrap'><b>".$text['header-call_center_tier_add']."</b></td>\n";
}
if ($action == "update") {
echo "<td align='left' width='30%' nowrap='nowrap'><b>Call Center Tier Edit</b></td>\n";
echo "<td align='left' width='30%' nowrap='nowrap'><b>".$text['header-call_center_tier_edit']."</b></td>\n";
}
echo "<td width='70%' align='right'><input type='button' class='btn' name='' alt='back' onclick=\"window.location='call_center_tiers.php'\" value='Back'></td>\n";
echo "<td width='70%' align='right'><input type='button' class='btn' name='' alt='".$text['button-back']."' onclick=\"window.location='call_center_tiers.php'\" value='".$text['button-back']."'></td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td align='left' colspan='2'>\n";
echo "List all tiers. Tiers assign agents to queues.<br /><br />\n";
echo $text['description-call_center_tiers']."<br /><br />\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " Agent Name:\n";
echo " ".$text['label-agent_name'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
@ -245,13 +257,13 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
//---- End Select List --------------------
echo "<br />\n";
echo "Select the agent name.\n";
echo $text['description-agent']."\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " Queue Name:\n";
echo " ".$text['label-queue_name'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
@ -279,66 +291,66 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
//---- End Select List --------------------
echo "<br />\n";
echo "Select the queue name.\n";
echo $text['description-options']."\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " Tier Level:\n";
echo " ".$text['label-tier_level'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
echo " <select class='formfld' name='tier_level'>\n";
//echo " <option value=''></option>\n";
if ($tier_level == "1") {
if ($tier_level == "1") {
echo " <option value='1' selected='selected' >1</option>\n";
}
else {
echo " <option value='1'>1</option>\n";
}
if ($tier_level == "2") {
if ($tier_level == "2") {
echo " <option value='2' selected='selected' >2</option>\n";
}
else {
echo " <option value='2'>2</option>\n";
}
if ($tier_level == "3") {
if ($tier_level == "3") {
echo " <option value='3' selected='selected' >3</option>\n";
}
else {
echo " <option value='3'>3</option>\n";
}
if ($tier_level == "4") {
if ($tier_level == "4") {
echo " <option value='4' selected='selected' >4</option>\n";
}
else {
echo " <option value='4'>4</option>\n";
}
if ($tier_level == "5") {
if ($tier_level == "5") {
echo " <option value='5' selected='selected' >5</option>\n";
}
else {
echo " <option value='5'>5</option>\n";
}
if ($tier_level == "6") {
if ($tier_level == "6") {
echo " <option value='6' selected='selected' >6</option>\n";
}
else {
echo " <option value='6'>6</option>\n";
}
if ($tier_level == "7") {
if ($tier_level == "7") {
echo " <option value='7' selected='selected' >7</option>\n";
}
else {
echo " <option value='7'>7</option>\n";
}
if ($tier_level == "8") {
if ($tier_level == "8") {
echo " <option value='8' selected='selected' >8</option>\n";
}
else {
echo " <option value='8'>8</option>\n";
}
if ($tier_level == "9") {
if ($tier_level == "9") {
echo " <option value='9' selected='selected' >9</option>\n";
}
else {
@ -346,66 +358,66 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
}
echo " </select>\n";
echo "<br />\n";
echo "Select the tier level.\n";
echo $text['description-tier_level']."\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td class='vncell' valign='top' align='left' nowrap>\n";
echo " Tier Position:\n";
echo " ".$text['label-tier_position'].":\n";
echo "</td>\n";
echo "<td class='vtable' align='left'>\n";
echo " <select class='formfld' name='tier_position'>\n";
//echo " <option value=''></option>\n";
if ($tier_position == "1") {
if ($tier_position == "1") {
echo " <option value='1' selected='selected' >1</option>\n";
}
else {
echo " <option value='1'>1</option>\n";
}
if ($tier_position == "2") {
if ($tier_position == "2") {
echo " <option value='2' selected='selected' >2</option>\n";
}
else {
echo " <option value='2'>2</option>\n";
}
if ($tier_position == "3") {
if ($tier_position == "3") {
echo " <option value='3' selected='selected' >3</option>\n";
}
else {
echo " <option value='3'>3</option>\n";
}
if ($tier_position == "4") {
if ($tier_position == "4") {
echo " <option value='4' selected='selected' >4</option>\n";
}
else {
echo " <option value='4'>4</option>\n";
}
if ($tier_position == "5") {
if ($tier_position == "5") {
echo " <option value='5' selected='selected' >5</option>\n";
}
else {
echo " <option value='5'>5</option>\n";
}
if ($tier_position == "6") {
if ($tier_position == "6") {
echo " <option value='6' selected='selected' >6</option>\n";
}
else {
echo " <option value='6'>6</option>\n";
}
if ($tier_position == "7") {
if ($tier_position == "7") {
echo " <option value='7' selected='selected' >7</option>\n";
}
else {
echo " <option value='7'>7</option>\n";
}
if ($tier_position == "8") {
if ($tier_position == "8") {
echo " <option value='8' selected='selected' >8</option>\n";
}
else {
echo " <option value='8'>8</option>\n";
}
if ($tier_position == "9") {
if ($tier_position == "9") {
echo " <option value='9' selected='selected' >9</option>\n";
}
else {
@ -413,7 +425,7 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
}
echo " </select>\n";
echo "<br />\n";
echo "Select the tier position.\n";
echo $text['description-tier_position']."\n";
echo "</td>\n";
echo "</tr>\n";
echo " <tr>\n";
@ -421,7 +433,7 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
if ($action == "update") {
echo " <input type='hidden' name='call_center_tier_uuid' value='$call_center_tier_uuid'>\n";
}
echo " <input type='submit' name='submit' class='btn' value='Save'>\n";
echo " <input type='submit' name='submit' class='btn' value='".$text['button-save']."'>\n";
echo " </td>\n";
echo " </tr>";
echo "</table>";

37
app/call_center/call_center_tiers.php
View File

@ -33,7 +33,16 @@ else {
echo "access denied";
exit;
}
//add multi-lingual support
require_once "app_languages.php";
foreach($text as $key => $value) {
$text[$key] = $value[$_SESSION['domain']['language']['code']];
}
require_once "includes/header.php";
$page["title"] = $text['title-call_center_tiers'];
require_once "includes/paging.php";
//get http variables and set as php variables
@ -49,14 +58,14 @@ require_once "includes/paging.php";
echo "<table width='100%' border='0'>\n";
echo "<tr>\n";
echo "<td width='50%' align='left' nowrap='nowrap'><b>Call Center Tier List</b></td>\n";
echo "<td width='50%' align='left' nowrap='nowrap'><b>".$text['header-call_center_tiers']."</b></td>\n";
echo "<td width='50%' align='right'>\n";
echo " <input type='button' class='btn' name='' alt='add' onclick=\"window.location='call_center_queues.php'\" value='Back'>\n";
echo " <input type='button' class='btn' name='' alt='".$text['button-back']."' onclick=\"window.location='call_center_queues.php'\" value='".$text['button-back']."'>\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td align='left' colspan='2'>\n";
echo "List all tiers. Tiers assign agents to queues.<br /><br />\n";
echo $text['description-call_center_tiers']."<br /><br />\n";
echo "</td>\n";
echo "</tr>\n";
echo "</tr></table>\n";
@ -78,9 +87,9 @@ require_once "includes/paging.php";
$rows_per_page = 100;
$param = "";
$page = $_GET['page'];
if (strlen($page) == 0) { $page = 0; $_GET['page'] = 0; }
list($paging_controls, $rows_per_page, $var_3) = paging($num_rows, $param, $rows_per_page);
$offset = $rows_per_page * $page;
if (strlen($page) == 0) { $page = 0; $_GET['page'] = 0; }
list($paging_controls, $rows_per_page, $var_3) = paging($num_rows, $param, $rows_per_page);
$offset = $rows_per_page * $page;
$sql = "select * from v_call_center_tiers ";
$sql .= "where domain_uuid = '$domain_uuid' ";
@ -106,13 +115,13 @@ require_once "includes/paging.php";
echo "<table width='100%' border='0' cellpadding='0' cellspacing='0'>\n";
echo "<tr>\n";
echo th_order_by('agent_name', 'Agent Name', $order_by, $order);
echo th_order_by('queue_name', 'Queue Name', $order_by, $order);
echo th_order_by('tier_level', 'Tier Level', $order_by, $order);
echo th_order_by('tier_position', 'Tier Position', $order_by, $order);
echo th_order_by('agent_name', $text['label-agent_name'], $order_by, $order);
echo th_order_by('queue_name', $text['label-queue_name'], $order_by, $order);
echo th_order_by('tier_level', $text['label-tier_level'], $order_by, $order);
echo th_order_by('tier_position', $text['label-tier_position'], $order_by, $order);
echo "<td align='right' width='42'>\n";
if (permission_exists('call_center_tiers_add')) {
echo " <a href='call_center_tier_edit.php' alt='add'>$v_link_label_add</a>\n";
echo " <a href='call_center_tier_edit.php' alt='".$text['button-add']."'>$v_link_label_add</a>\n";
}
echo "</td>\n";
echo "<tr>\n";
@ -128,10 +137,10 @@ require_once "includes/paging.php";
echo " <td valign='top' class='".$row_style[$c]."'>".$row[tier_position]."&nbsp;</td>\n";
echo " <td valign='top' align='right'>\n";
if (permission_exists('call_center_tiers_edit')) {
echo " <a href='call_center_tier_edit.php?id=".$row[call_center_tier_uuid]."' alt='edit'>$v_link_label_edit</a>\n";
echo " <a href='call_center_tier_edit.php?id=".$row[call_center_tier_uuid]."' alt='".$text['button-edit']."'>$v_link_label_edit</a>\n";
}
if (permission_exists('call_center_tiers_delete')) {
echo " <a href='call_center_tier_delete.php?id=".$row[call_center_tier_uuid]."' alt='delete' onclick=\"return confirm('Do you really want to delete this?')\">$v_link_label_delete</a>\n";
echo " <a href='call_center_tier_delete.php?id=".$row[call_center_tier_uuid]."' alt='".$text['button-delete']."' onclick=\"return confirm('".$text['confirm-delete']."')\">$v_link_label_delete</a>\n";
}
echo " </td>\n";
echo "</tr>\n";
@ -149,7 +158,7 @@ require_once "includes/paging.php";
echo " <td width='33.3%' align='center' nowrap>$paging_controls</td>\n";
echo " <td width='33.3%' align='right'>\n";
if (permission_exists('call_center_tiers_add')) {
echo " <a href='call_center_tier_edit.php' alt='add'>$v_link_label_add</a>\n";
echo " <a href='call_center_tier_edit.php' alt='".$text['button-add']."'>$v_link_label_add</a>\n";
}
echo " </td>\n";
echo " </tr>\n";

8
app/call_center_active/call_center_active.php
View File

@ -34,11 +34,19 @@ else {
exit;
}
//add multi-lingual support
require_once "app_languages.php";
foreach($text as $key => $value) {
$text[$key] = $value[$_SESSION['domain']['language']['code']];
}
//get the queue_name and set it as a variable
$queue_name = $_GET[queue_name];
//get the header
require_once "includes/header.php";
$page["title"] = $text['title-call_center_queue_activity'];
?><script type="text/javascript">
function loadXmlHttp(url, id) {
var f = this;

87
app/call_center_active/call_center_active_inc.php
View File

@ -35,6 +35,12 @@ else {
exit;
}
//add multi-lingual support
require_once "app_languages.php";
foreach($text as $key => $value) {
$text[$key] = $value[$_SESSION['domain']['language']['code']];
}
//get the queue_name and set it as a variable
$queue_name = $_GET[queue_name].'@'. $_SESSION['domains'][$domain_uuid]['domain_name'];
@ -74,7 +80,7 @@ else {
//get the call center queue, agent and tiers list
if (!$fp) {
$msg = "<div align='center'>Connection to Event Socket failed.<br /></div>";
$msg = "<div align='center'>Connection to Event Socket failed.<br /></div>";
echo "<div align='center'>\n";
echo "<table width='40%'>\n";
echo "<tr>\n";
@ -87,21 +93,21 @@ else {
echo "</div>\n";
}
else {
//get the agent list
//show the title
echo "<table width=\"100%\" border=\"0\" cellpadding=\"6\" cellspacing=\"0\">\n";
echo " <tr>\n";
echo " <td align='left'><b>Agents</b><br />\n";
echo " List all the agents.<br />\n";
echo " <td align='left'><b>".$text['header-agents']."</b><br />\n";
echo " ".$text['description-agents']."<br />\n";
echo " </td>\n";
echo " </tr>\n";
echo "</table>\n";
echo "<br />\n";
//send the event socket command and get the response
//callcenter_config queue list tiers [queue_name] |
//callcenter_config queue list tiers [queue_name] |
$switch_cmd = 'callcenter_config queue list tiers '.$queue_name;
$event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd));
$result = str_to_named_array($event_socket_str, '|');
@ -121,7 +127,7 @@ else {
array_multisort($tier_result, SORT_ASC);
//send the event socket command and get the response
//callcenter_config queue list agents [queue_name] [status] |
//callcenter_config queue list agents [queue_name] [status] |
$switch_cmd = 'callcenter_config queue list agents '.$queue_name;
$event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd));
$agent_result = str_to_named_array($event_socket_str, '|');
@ -129,18 +135,17 @@ else {
//list the agents
echo "<table width='100%' border='0' cellpadding='0' cellspacing='0'>\n";
echo "<tr>\n";
echo "<th>Name</th>\n";
echo "<th>Extension</th>\n";
echo "<th>Status</th>\n";
echo "<th>State</th>\n";
//echo "<th>Offered Call</th>\n";
echo "<th>Status Change</th>\n";
echo "<th>Missed</th>\n";
echo "<th>Answered</th>\n";
echo "<th>Tier State</th>\n";
echo "<th>Tier Level</th>\n";
echo "<th>Tier Position</th>\n";
echo "<th>Options</th>\n";
echo "<th>".$text['label-name']."</th>\n";
echo "<th>".$text['label-extension']."</th>\n";
echo "<th>".$text['label-status']."</th>\n";
echo "<th>".$text['label-state']."</th>\n";
echo "<th>".$text['label-status_change']."</th>\n";
echo "<th>".$text['label-missed']."</th>\n";
echo "<th>".$text['label-answered']."</th>\n";
echo "<th>".$text['label-tier_state']."</th>\n";
echo "<th>".$text['label-tier_level']."</th>\n";
echo "<th>".$text['label-tier_position']."</th>\n";
echo "<th>".$text['label-options']."</th>\n";
echo "</tr>\n";
foreach ($tier_result as $tier_row) {
//$queue = $tier_row['queue'];
@ -198,7 +203,6 @@ else {
echo "<td valign='top' class='".$row_style[$c]."'>".$a_exten."</td>\n";
echo "<td valign='top' class='".$row_style[$c]."'>".$status."</td>\n";
echo "<td valign='top' class='".$row_style[$c]."'>".$state."</td>\n";
//echo "<td valign='top' class='".$row_style[$c]."'>".$last_offered_call_length."</td>\n";
echo "<td valign='top' class='".$row_style[$c]."'>".$last_status_change_length."</td>\n";
echo "<td valign='top' class='".$row_style[$c]."'>".$no_answer_count."</td>\n";
echo "<td valign='top' class='".$row_style[$c]."'>".$calls_answered."</td>\n";
@ -213,21 +217,20 @@ else {
//need to check state to so only waiting gets call, and trying/answer gets eavesdrop
if ($tier_state == "Offering" || $tier_state == "Active Inbound") {
$orig_command="{origination_caller_id_name=eavesdrop,origination_caller_id_number=".$a_exten."}user/".$_SESSION['user']['extension'][0]['user']."@".$_SESSION['domain_name']." %26eavesdrop(".$a_uuid.")";
//debug
//echo $orig_command;
//echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('Do you really want to do this?');if (confirm_response){send_cmd('call_center_exec.php?cmd=log+".$orig_command.")');}\">log_cmd</a>&nbsp;\n";
echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('Do you really want to do this?');if (confirm_response){send_cmd('call_center_exec.php?cmd=originate+".$orig_command.")');}\">eavesdrop</a>&nbsp;\n";
//echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('".$text['message-confirm']."');if (confirm_response){send_cmd('call_center_exec.php?cmd=log+".$orig_command.")');}\">log_cmd</a>&nbsp;\n";
echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('".$text['message-confirm']."');if (confirm_response){send_cmd('call_center_exec.php?cmd=originate+".$orig_command.")');}\">".$text['label-eavesdrop']."</a>&nbsp;\n";
$xfer_command = $a_uuid." -bleg ".$_SESSION['user']['extension'][0]['user']." XML ".$_SESSION['domain_name'];
//$xfer_command = $a_uuid." ".$_SESSION['user']['extension'][0]['user']." XML default";
$xfer_command = urlencode($xfer_command);
echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('Do you really want to do this?');if (confirm_response){send_cmd('call_center_exec.php?cmd=uuid_transfer+".$xfer_command."');}\">transfer</a>&nbsp;\n";
echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('".$text['message-confirm']."');if (confirm_response){send_cmd('call_center_exec.php?cmd=uuid_transfer+".$xfer_command."');}\">".$text['label-transfer']."</a>&nbsp;\n";
}
else {
$orig_call="{origination_caller_id_name=c2c-".urlencode($name).",origination_caller_id_number=".$a_exten."}user/".$_SESSION['user']['extension'][0]['user']."@".$_SESSION['domain_name']." %26bridge(user/".$a_exten."@".$_SESSION['domain_name'].")";
echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('Do you really want to do this?');if (confirm_response){send_cmd('call_center_exec.php?cmd=originate+".$orig_call.")');}\">Click to Call</a>&nbsp;\n";
echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('".$text['message-confirm']."');if (confirm_response){send_cmd('call_center_exec.php?cmd=originate+".$orig_call.")');}\">".$text['label-call']."</a>&nbsp;\n";
}
echo "</td>";
}
@ -245,7 +248,7 @@ else {
echo "<br />\n";
echo "<br />\n";
//get the queue list
//send the event socket command and get the response
//callcenter_config queue list members [queue_name]
@ -256,8 +259,8 @@ else {
//show the title
echo "<table width=\"100%\" border=\"0\" cellpadding=\"6\" cellspacing=\"0\">\n";
echo " <tr>\n";
echo " <td align='left'><b>".ucfirst($_GET[queue_name])." Queue</b><br />\n";
echo " Shows a list of callers in the queue.<br />\n";
echo " <td align='left'><b>".$text['label-queue'].": ".ucfirst($_GET[queue_name])."</b><br />\n";
echo " ".$text['description-queue']."<br />\n";
echo " </td>\n";
echo " </tr>\n";
echo "</table>\n";
@ -265,15 +268,15 @@ else {
echo "<table width='100%' border='0' cellpadding='0' cellspacing='0'>\n";
echo "<tr>\n";
echo "<th>Time</th>\n";
//echo "<th>System</th>\n";
echo "<th>Name</th>\n";
echo "<th>Number</th>\n";
echo "<th>Status</th>\n";
echo "<th>".$text['label-time']."</th>\n";
//echo "<th>".$text['label-system']."</th>\n";
echo "<th>".$text['label-name']."</th>\n";
echo "<th>".$text['label-number']."</th>\n";
echo "<th>".$text['label-status']."</th>\n";
if (if_group("admin") || if_group("superadmin")) {
echo "<th>Options</th>\n";
echo "<th>".$text['label-options']."</th>\n";
}
echo "<th>Agent</th>\n";
echo "<th>".$text['label-agent']."</th>\n";
echo "</tr>\n";
$q_waiting=0;
@ -302,7 +305,7 @@ else {
if ($state=="Trying") {$q_trying = $q_trying + 1;}
if ($state=="Waiting") {$q_waiting = $q_waiting + 1;}
if ($state=="Answered") {$q_answered = $q_answered + 1;}
$joined_seconds = time() - $joined_epoch;
$joined_length_hour = floor($joined_seconds/3600);
$joined_length_min = floor($joined_seconds/60 - ($joined_length_hour * 60));
@ -310,7 +313,7 @@ else {
$joined_length_min = sprintf("%02d", $joined_length_min);
$joined_length_sec = sprintf("%02d", $joined_length_sec);
$joined_length = $joined_length_hour.':'.$joined_length_min.':'.$joined_length_sec;
//$system_seconds = time() - $system_epoch;
//$system_length_hour = floor($system_seconds/3600);
//$system_length_min = floor($system_seconds/60 - ($system_length_hour * 60));
@ -318,7 +321,7 @@ else {
//$system_length_min = sprintf("%02d", $system_length_min);
//$system_length_sec = sprintf("%02d", $system_length_sec);
//$system_length = $system_length_hour.':'.$system_length_min.':'.$system_length_sec;
echo "<tr>\n";
echo "<td valign='top' class='".$row_style[$c]."'>".$joined_length."</td>\n";
//echo "<td valign='top' class='".$row_style[$c]."'>".$system_length."</td>\n";
@ -329,13 +332,13 @@ else {
echo "<td valign='top' class='".$row_style[$c]."'>";
$q_caller_number = urlencode($caller_number);
$orig_command="{origination_caller_id_name=eavesdrop,origination_caller_id_number=".$q_caller_number."}user/".$_SESSION['user']['extension'][0]['user']."@".$_SESSION['domain_name']." %26eavesdrop(".$session_uuid.")";
$orig_command="{origination_caller_id_name=eavesdrop,origination_caller_id_number=".$q_caller_number."}user/".$_SESSION['user']['extension'][0]['user']."@".$_SESSION['domain_name']." %26eavesdrop(".$session_uuid.")";
//debug
//echo $orig_command;
//echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('Do you really want to do this?');if (confirm_response){send_cmd('call_center_exec.php?cmd=log+".$orig_command.")');}\">log_cmd</a>&nbsp;\n";
//echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('".$text['message-confirm']."');if (confirm_response){send_cmd('call_center_exec.php?cmd=log+".$orig_command.")');}\">log_cmd</a>&nbsp;\n";
echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('Do you really want to do this?');if (confirm_response){send_cmd('call_center_exec.php?cmd=originate+".$orig_command.")');}\">eavesdrop</a>&nbsp;\n";
echo " <a href='javascript:void(0);' style='color: #444444;' onclick=\"confirm_response = confirm('".$text['message-confirm']."');if (confirm_response){send_cmd('call_center_exec.php?cmd=originate+".$orig_command.")');}\">".$text['label-eavesdrop']."</a>&nbsp;\n";
echo "</td>";
@ -347,7 +350,7 @@ else {
}
echo "</table>\n";
echo "</br>";
echo "<b>Total Waiting is {$q_waiting}. Total Trying is {$q_trying}. Total Answered is {$q_answered}.\n</b>";
echo "<b>".$text['label-total_waiting'].": {$q_waiting}<br>".$text['label-total_trying'].": {$q_trying}<br>".$text['label-total_answered'].": {$q_answered}\n</b>";
//add vertical spacing
echo "<br />\n";

51
app/call_center_active/call_center_queue.php
View File

@ -33,7 +33,16 @@ else {
echo "access denied";
exit;
}
//add multi-lingual support
require_once "app_languages.php";
foreach($text as $key => $value) {
$text[$key] = $value[$_SESSION['domain']['language']['code']];
}
require_once "includes/header.php";
$page["title"] = $text['title-active_call_center'];
require_once "includes/paging.php";
$order_by = $_GET["order_by"];
@ -48,13 +57,13 @@ $order = $_GET["order"];
echo "<table width='100%' border='0'>\n";
echo "<tr>\n";
echo "<td width='50%' align=\"left\" nowrap=\"nowrap\"><b>Call Center Queue List</b></td>\n";
echo "<td width='50%' align=\"left\" nowrap=\"nowrap\"><b>".$text['header-active_call_center']."</b></td>\n";
echo "<td width='50%' align=\"right\">\n";
echo "</td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td align=\"left\" colspan='2'>\n";
echo "List of queues for the call center.<br /><br />\n";
echo $text['description-active_call_center']."<br /><br />\n";
echo "</td>\n";
echo "</tr>\n";
echo "</tr></table>\n";
@ -70,9 +79,9 @@ $order = $_GET["order"];
$rows_per_page = 100;
$param = "";
$page = $_GET['page'];
if (strlen($page) == 0) { $page = 0; $_GET['page'] = 0; }
list($paging_controls, $rows_per_page, $var_3) = paging($num_rows, $param, $rows_per_page);
$offset = $rows_per_page * $page;
if (strlen($page) == 0) { $page = 0; $_GET['page'] = 0; }
list($paging_controls, $rows_per_page, $var_3) = paging($num_rows, $param, $rows_per_page);
$offset = $rows_per_page * $page;
$sql = "select * from v_call_center_queues ";
$sql .= "where domain_uuid = '$domain_uuid' ";
@ -92,21 +101,21 @@ $order = $_GET["order"];
echo "<table width='100%' border='0' cellpadding='0' cellspacing='0'>\n";
echo "<tr>\n";
echo th_order_by('queue_name', 'Queue Name', $order_by, $order);
echo th_order_by('queue_extension', 'Extension', $order_by, $order);
echo th_order_by('queue_strategy', 'Strategy', $order_by, $order);
//echo th_order_by('queue_moh_sound', 'Music On Hold', $order_by, $order);
//echo th_order_by('queue_record_template', 'Record Template', $order_by, $order);
//echo th_order_by('queue_time_base_score', 'Time Base Score', $order_by, $order);
//echo th_order_by('queue_max_wait_time', 'Max Wait Time', $order_by, $order);
//echo th_order_by('queue_max_wait_time_with_no_agent', 'Max Wait Time With No Agent', $order_by, $order);
//echo th_order_by('queue_tier_rules_apply', 'Tier Rules Apply', $order_by, $order);
//echo th_order_by('queue_tier_rule_wait_second', 'Tier Rule Wait Second', $order_by, $order);
//echo th_order_by('queue_tier_rule_no_agent_no_wait', 'Tier Rule No Agent No Wait', $order_by, $order);
//echo th_order_by('queue_discard_abandoned_after', 'Discard Abandoned After', $order_by, $order);
//echo th_order_by('queue_abandoned_resume_allowed', 'Abandoned Resume Allowed', $order_by, $order);
//echo th_order_by('queue_tier_rule_wait_multiply_level', 'Tier Rule Wait Multiply Level', $order_by, $order);
echo th_order_by('queue_description', 'Description', $order_by, $order);
echo th_order_by('queue_name', $text['label-queue_name'], $order_by, $order);
echo th_order_by('queue_extension', $text['label-extension'], $order_by, $order);
echo th_order_by('queue_strategy', $text['label-strategy'], $order_by, $order);
//echo th_order_by('queue_moh_sound', $text['label-music_on_hold'], $order_by, $order);
//echo th_order_by('queue_record_template', $text['label-record_template'], $order_by, $order);
//echo th_order_by('queue_time_base_score', $text['label-time_base_score'], $order_by, $order);
//echo th_order_by('queue_max_wait_time', $text['label-max_wait_time'], $order_by, $order);
//echo th_order_by('queue_max_wait_time_with_no_agent', $text['label-max_wait_time_with_no_agent'], $order_by, $order);
//echo th_order_by('queue_tier_rules_apply', $text['label-tier_rules_apply'], $order_by, $order);
//echo th_order_by('queue_tier_rule_wait_second', $text['label-tier_rule_wait_second'], $order_by, $order);
//echo th_order_by('queue_tier_rule_no_agent_no_wait', $text['label-tier_rule_no_agent_no_wait'], $order_by, $order);
//echo th_order_by('queue_discard_abandoned_after', $text['label-discard_abandoned_after'], $order_by, $order);
//echo th_order_by('queue_abandoned_resume_allowed', $text['label-abandoned_resume_allowed'], $order_by, $order);
//echo th_order_by('queue_tier_rule_wait_multiply_level', $text['label-tier_rule_wait_multiply_level'], $order_by, $order);
echo th_order_by('queue_description', $text['label-description'], $order_by, $order);
echo "<td align='right' width='42'>\n";
//echo " <a href='call_center_queue_edit.php' alt='add'>$v_link_label_add</a>\n";
echo "</td>\n";
@ -133,7 +142,7 @@ $order = $_GET["order"];
//echo " <td valign='top' class='".$row_style[$c]."'>".$row[queue_tier_rule_wait_multiply_level]."</td>\n";
echo " <td valign='top' class='".$row_style[$c]."'>".$row[queue_description]."&nbsp;</td>\n";
echo " <td valign='top' align='right'>\n";
echo " <a href='".PROJECT_PATH."/app/call_center_active/call_center_active.php?queue_name=".$row[queue_name]."' alt='edit'>$v_link_label_edit</a>\n";
echo " <a href='".PROJECT_PATH."/app/call_center_active/call_center_active.php?queue_name=".$row[queue_name]."' alt='".$text['button-edit']."'>$v_link_label_edit</a>\n";
//echo " <a href='call_center_queue_delete.php?id=".$row[call_center_queue_uuid]."' alt='delete' onclick=\"return confirm('Do you really want to delete this?')\">$v_link_label_delete</a>\n";
//echo " <input type='button' class='btn' name='' alt='edit' onclick=\"window.location='call_center_queue_edit.php?id=".$row[call_center_queue_uuid]."'\" value='e'>\n";
//echo " <input type='button' class='btn' name='' alt='delete' onclick=\"if (confirm('Are you sure you want to delete this?')) { window.location='call_center_queue_delete.php?id=".$row[call_center_queue_uuid]."' }\" value='x'>\n";