Create call_center_agent_dashboard.php
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FusionPBX
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<?php
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/*
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FusionPBX
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Version: MPL 1.1
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The contents of this file are subject to the Mozilla Public License Version
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1.1 (the "License"); you may not use this file except in compliance with
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the License. You may obtain a copy of the License at
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http://www.mozilla.org/MPL/
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Software distributed under the License is distributed on an "AS IS" basis,
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WITHOUT WARRANTY OF ANY KIND, either express or implied. See the License
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for the specific language governing rights and limitations under the
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License.
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The Original Code is FusionPBX
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The Initial Developer of the Original Code is
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Mark J Crane <markjcrane@fusionpbx.com>
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Portions created by the Initial Developer are Copyright (C) 2017
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the Initial Developer. All Rights Reserved.
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Contributor(s):
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Mark J Crane <markjcrane@fusionpbx.com>
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*/
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//includes
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require_once "root.php";
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require_once "resources/require.php";
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require_once "resources/check_auth.php";
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//check permissions
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if (permission_exists('call_center_queue_view')) {
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//access granted
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}
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else {
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echo "access denied";
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exit;
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}
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//add multi-lingual support
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$language = new text;
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$text = $language->get($_SESSION['domain']['language']['code'], 'app/call_centers');
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//includes and title
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require_once "resources/header.php";
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$document['title'] = $text['title-call_center_queues'];
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require_once "resources/paging.php";
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//get http variables and set as php variables
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$order_by = $_GET["order_by"];
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$order = $_GET["order"];
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//setup the event socket connection
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$fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']);
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//get the http post values and set them as php variables
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if (count($_POST) > 0) {
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foreach($_POST['agents'] as $row) {
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if (strlen($row['agent_status']) > 0) {
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//echo "<pre>\n";
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//print_r($row);
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//echo "</pre>\n";
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//agent set status
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if ($fp) {
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//set the user_status
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$sql = "update v_users set ";
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$sql .= "user_status = '".$row['agent_status']."' ";
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$sql .= "where domain_uuid = '".$domain_uuid."' ";
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$sql .= "and username = '".$row['agent_name']."' ";
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//echo $sql."\n";
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//$prep_statement = $db->prepare(check_sql($sql));
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//$prep_statement->execute();
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//set the agent status to available and assign the agent to the queue with the tier
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if ($row['agent_status'] == 'Available') {
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//set the call center status
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//$cmd = "api callcenter_config agent set status ".$row['agent_name']."@".$_SESSION['domain_name']." '".$row['agent_status']."'";
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//$response = event_socket_request($fp, $cmd);
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//assign the agent to the queue
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$cmd = "api callcenter_config tier add ".$row['queue_name']."@".$_SESSION['domain_name']." ".$row['agent_name']."@".$_SESSION['domain_name']." 1 1";
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$response = event_socket_request($fp, $cmd);
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}
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//un-assign the agent from the queue
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if ($row['agent_status'] == 'Logged Out') {
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$cmd = "api callcenter_config tier del ".$row['queue_name']."@".$_SESSION['domain_name']." ".$row['agent_name']."@".$_SESSION['domain_name'];
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$response = event_socket_request($fp, $cmd);
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}
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//echo $cmd."\n";
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usleep(200);
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}
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}
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}
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}
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//get the agent list from event socket
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$switch_cmd = 'callcenter_config tier list';
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$event_socket_str = trim(event_socket_request($fp, 'api '.$switch_cmd));
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$call_center_tiers = csv_to_named_array($event_socket_str, '|');
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//echo "<pre>\n";
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//print_r($call_center_tiers);
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//echo "</pre>\n";
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//get the call center queues from the database
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$sql = "select * from v_call_center_queues ";
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$sql .= "where domain_uuid = '".$_SESSION['domain_uuid']."' ";
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$sql .= "order by queue_name asc ";
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$prep_statement = $db->prepare(check_sql($sql));
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$prep_statement->execute();
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$call_center_queues = $prep_statement->fetchAll(PDO::FETCH_NAMED);
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unset ($prep_statement, $sql);
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//get the agents from the database
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$sql = "select * from v_call_center_agents ";
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$sql .= "where user_uuid = '".$_SESSION['user_uuid']."' ";
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$sql .= "and domain_uuid = '$domain_uuid' ";
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//$sql .= "ORDER BY agent_name ASC ";
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$prep_statement = $db->prepare(check_sql($sql));
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$prep_statement->execute();
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$agent = $prep_statement->fetch(PDO::FETCH_NAMED);
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//echo "<pre>\n";
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//print_r($agent);
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//echo "</pre>\n";
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//update the queue status
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$x = 0;
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foreach ($call_center_queues as $queue) {
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$call_center_queues[$x]['queue_status'] = 'Logged Out';
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foreach ($call_center_tiers as $tier) {
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if ($queue['queue_name'] .'@'. $_SESSION['domain_name'] == $tier['queue']
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&& $agent['agent_name'] .'@'. $_SESSION['domain_name'] == $tier['agent']) {
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$call_center_queues[$x]['queue_status'] = 'Available';
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}
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}
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$x++;
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}
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//echo "<pre>\n";
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//print_r($call_center_queues);
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//echo "</pre>\n";
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//set the row styles
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$c = 0;
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$row_style["0"] = "row_style0";
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$row_style["1"] = "row_style1";
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//show the content
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echo "<form method='post' name='frm' action=''>\n";
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echo "<table width='100%' cellpadding='0' cellspacing='0' border='0'>\n";
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echo "<tr>\n";
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echo " <td width='50%' align='left' nowrap='nowrap'><b>".$text['header-call_center_queues']."</b></td>\n";
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echo " <td width='50%' align='right'>\n";
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echo " <h3>".$text['label-agent']."</h3> <b>".$agent['agent_name']."</b>\n";
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echo " </td>\n";
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echo "</tr>\n";
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//echo "<tr>\n";
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//echo " <td align='left' colspan='2'>\n";
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//echo $text['description-call_center_queues']."<br /><br />\n";
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//echo " </td>\n";
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//echo "</tr>\n";
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echo "</table>\n";
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echo "<table class='tr_hover' width='100%' border='0' cellpadding='0' cellspacing='0'>\n";
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echo "<tr>\n";
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echo " <th>".$text['label-queue_name']."</th>\n";
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echo " <th>".$text['label-status']."</th>\n";
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echo " <th>".$text['label-options']."</th>\n";
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echo "</tr>\n";
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if (count($call_center_queues) > 0) {
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$x = 0;
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foreach($call_center_queues as $row) {
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echo "<tr>\n";
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echo " <td valign='top' class='".$row_style[$c]."'>\n";
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echo " ".$row['queue_name']."\n";
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echo " </td>\n";
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echo " <td valign='top' class='".$row_style[$c]."'>\n";
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if ($row['queue_status'] == "Available") {
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echo $text['option-available'];
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}
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if ($row['queue_status'] == "Logged Out") {
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echo $text['option-logged_out'];
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}
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echo " </td>\n";
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echo " <td valign='middle' class='".$row_style[$c]."' nowrap='nowrap'>";
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echo " <input type='hidden' name='agents[".$x."][queue_name]' id='agent_".$x."_name' value='".$row['queue_name']."'>\n";
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echo " <input type='hidden' name='agents[".$x."][agent_name]' id='agent_".$x."_name' value='".$agent['agent_name']."'>\n";
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echo " <input type='hidden' name='agents[".$x."][id]' id='agent_".$x."_name' value='".$agent['call_center_agent_uuid']."'>\n";
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//echo " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_no_change' value='' checked='checked'> <label for='agent_".$x."_status_no_change'>".$text['option-no_change']."</label> \n";
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echo " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_available' value='Available'> <label for='agent_".$x."_status_available'>".$text['option-available']."</label> \n";
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echo " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_logged_out' value='Logged Out'> <label for='agent_".$x."_status_logged_out'>".$text['option-logged_out']."</label> \n";
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//echo " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_on_break' value='On Break'> <label for='agent_".$x."_status_on_break'>".$text['option-on_break']."</label> \n";
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//echo " <input type='radio' name='agents[".$x."][agent_status]' id='agent_".$x."_status_dnd' value='Do Not Disturb'><label for='agent_".$x."_status_dnd'> ".$text['option-do_not_disturb']."</label>\n";
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echo " </td>\n";
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//echo " <td valign='top' class='row_stylebg'>".$row[queue_description]." </td>\n";
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echo "</tr>\n";
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$x++;
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if ($c==0) { $c=1; } else { $c=0; }
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} //end foreach
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unset($sql, $result, $row_count);
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} //end if results
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echo "<tr>\n";
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echo "<td colspan='11' align='left'>\n";
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echo " <table width='100%' cellpadding='0' cellspacing='0'>\n";
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echo " <tr>\n";
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echo " <td width='33.3%' nowrap> </td>\n";
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echo " <td width='33.3%' align='center' nowrap></td>\n";
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echo " <td width='33.3%' align='right'>\n";
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echo " <br />\n";
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echo " <input type='submit' name='submit' class='btn' value='".$text['button-save']."'>\n";
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echo " </td>\n";
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echo " </tr>\n";
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echo " </table>\n";
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echo "</td>\n";
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echo "</tr>\n";
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echo "</table>";
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echo "<br><br>";
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echo "</form>\n";
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//show the footer
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require_once "resources/footer.php";
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?>
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