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Allow Variable to Manually set Agent Status (#5383) 

Adds a bit of additional logic to allow the following variable to be set in dialplan:

agent_action

When set to login, this script will always log the agent in regardless of current state.
When set to logout, this script will always log the agent out regardless of current state.
When unset, original behavior is preserved.

The reason for adding this code is to allow us to create a dialplan that puts a user on DND at the same time as logging out the agent, and vice-versa.
This commit is contained in:
emaktech 2020-08-05 23:42:13 -04:00 committed by GitHub
parent 6e4bb6d944
commit 9bf45318a7
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GPG Key ID: 4AEE18F83AFDEB23
1 changed files with 15 additions and 6 deletions
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21
app/scripts/resources/scripts/app/agent_status/index.lua
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@ -39,6 +39,7 @@
context = session:getVariable("context");
uuid = session:get_uuid();
agent_authorized = session:getVariable("agent_authorized");
agent_action = session:getVariable("agent_action");
agent_id = session:getVariable("agent_id");
agent_password = session:getVariable("agent_password");
@ -116,12 +117,20 @@
user_status = trim(api:executeString(cmd));
--get the user info
if (user_status == "Available") then
action = "logout";
status = 'Logged Out';
else
action = "login";
status = 'Available';
if (agent_action == nil) then
if (user_status == "Available") then
action = "logout";
status = 'Logged Out';
else
action = "login";
status = 'Available';
end
elseif (agent_action == "login") then
action = "login";
status = 'Available';
elseif (agent_action == "logout") then
action = "logout";
status = 'Logged Out';
end
--send a login or logout to mod_callcenter