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Call Centers: Class updates.

This commit is contained in:
Nate 2019-11-30 19:59:14 -07:00
parent d1869c2895
commit d588ea9c6d
3 changed files with 122 additions and 131 deletions
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4
app/call_centers/call_center_agent_delete.php
View File

@ -56,9 +56,9 @@
//tiers table
$sql = "delete from v_call_center_tiers ";
$sql .= "where domain_uuid = :domain_uuid ";
$sql .= "and agent_name = :agent_name ";
$sql .= "and call_center_agent_uuid = :call_center_agent_uuid ";
$parameters['domain_uuid'] = $_SESSION['domain_uuid'];
$parameters['agent_name'] = $agent_uuid;
$parameters['call_center_agent_uuid'] = $agent_uuid;
$database = new database;
$database->execute($sql, $parameters);
unset($sql, $parameters);

15
app/call_centers/call_center_agents.php
View File

@ -53,12 +53,6 @@
//process the http post data by action
if ($action != '' && is_array($call_center_agents) && @sizeof($call_center_agents) != 0) {
switch ($action) {
case 'copy':
if (permission_exists('call_center_agent_add')) {
$obj = new call_center;
$obj->copy_agents($call_center_agents);
}
break;
case 'delete':
if (permission_exists('call_center_agent_delete')) {
$obj = new call_center;
@ -125,13 +119,12 @@
echo " <div class='heading'><b>".$text['header-call_center_agents']." (".$num_rows.")</b></div>\n";
echo " <div class='actions'>\n";
echo button::create(['type'=>'button','label'=>$text['button-back'],'icon'=>$_SESSION['theme']['button_icon_back'],'link'=>'call_center_queues.php','style'=>'margin-right: 15px;']);
if ($num_rows) {
echo button::create(['type'=>'button','label'=>$text['button-status'],'icon'=>'user-clock','style'=>'margin-right: 15px;','link'=>'call_center_agent_status.php']);
}
if (permission_exists('call_center_agent_add')) {
echo button::create(['type'=>'button','label'=>$text['button-add'],'icon'=>$_SESSION['theme']['button_icon_add'],'link'=>'call_center_agent_edit.php']);
}
if (permission_exists('call_center_agent_add') && $result) {
echo button::create(['type'=>'button','label'=>$text['button-copy'],'icon'=>$_SESSION['theme']['button_icon_copy'],'onclick'=>"if (confirm('".$text['confirm-copy']."')) { list_action_set('copy'); list_form_submit('form_list'); } else { this.blur(); return false; }"]);
}
if (permission_exists('call_center_agent_delete') && $result) {
echo button::create(['type'=>'button','label'=>$text['button-delete'],'icon'=>$_SESSION['theme']['button_icon_delete'],'onclick'=>"if (confirm('".$text['confirm-delete']."')) { list_action_set('delete'); list_form_submit('form_list'); } else { this.blur(); return false; }"]);
}
@ -156,7 +149,7 @@
echo "<table class='list'>\n";
echo "<tr class='list-header'>\n";
if (permission_exists('call_center_agent_add') || permission_exists('call_center_agent_delete')) {
if (permission_exists('call_center_agent_delete')) {
echo " <th class='checkbox'>\n";
echo " <input type='checkbox' id='checkbox_all' name='checkbox_all' onclick='list_all_toggle();' ".($result ?: "style='visibility: hidden;'").">\n";
echo " </th>\n";
@ -184,7 +177,7 @@
$list_row_url = "call_center_agent_edit.php?id=".urlencode($row['call_center_agent_uuid']);
}
echo "<tr class='list-row' href='".$list_row_url."'>\n";
if (permission_exists('call_center_agent_add') || permission_exists('call_center_agent_delete')) {
if (permission_exists('call_center_agent_delete')) {
echo " <td class='checkbox'>\n";
echo " <input type='checkbox' name='call_center_agents[$x][checked]' id='checkbox_".$x."' value='true' onclick=\"if (!this.checked) { document.getElementById('checkbox_all').checked = false; }\">\n";
echo " <input type='hidden' name='call_center_agents[$x][uuid]' value='".escape($row['call_center_agent_uuid'])."' />\n";

244
app/call_centers/resources/classes/call_center.php
View File

@ -305,22 +305,55 @@
//delete multiple records
if (is_array($records) && @sizeof($records) != 0) {
//build the delete array
foreach($records as $x => $record) {
//filter out unchecked, build where clause for below
foreach ($records as $x => $record) {
if ($record['checked'] == 'true' && is_uuid($record['uuid'])) {
$array[$this->table][$x][$this->uuid_prefix.'uuid'] = $record['uuid'];
$array[$this->table][$x]['domain_uuid'] = $_SESSION['domain_uuid'];
$array['call_center_tiers'][$x][$this->uuid_prefix.'uuid'] = $record['uuid'];
$array['call_center_tiers'][$x]['domain_uuid'] = $_SESSION['domain_uuid'];
$uuids[] = "'".$record['uuid']."'";
}
}
//get necessary details
if (is_array($uuids) && @sizeof($uuids) != 0) {
$sql = "select ".$this->uuid_prefix."uuid as uuid, dialplan_uuid, queue_name from v_".$this->table." ";
$sql .= "where domain_uuid = :domain_uuid ";
$sql .= "and ".$this->uuid_prefix."uuid in (".implode(', ', $uuids).") ";
$parameters['domain_uuid'] = $_SESSION['domain_uuid'];
$database = new database;
$rows = $database->select($sql, $parameters, 'all');
if (is_array($rows) && @sizeof($rows) != 0) {
foreach ($rows as $row) {
$call_center_queues[$row['uuid']]['dialplan_uuid'] = $row['dialplan_uuid'];
$call_center_queues[$row['uuid']]['queue_name'] = $row['queue_name'];
}
}
unset($sql, $parameters, $rows, $row);
}
//build the delete array
$x = 0;
foreach ($call_center_queues as $call_center_queue_uuid => $call_center_queue) {
$array[$this->table][$x][$this->uuid_prefix.'uuid'] = $call_center_queue_uuid;
$array[$this->table][$x]['domain_uuid'] = $_SESSION['domain_uuid'];
$array['dialplans'][$x]['dialplan_uuid'] = $call_center_queue['dialplan_uuid'];
$array['dialplans'][$x]['domain_uuid'] = $_SESSION['domain_uuid'];
$array['dialplan_details'][$x]['dialplan_uuid'] = $call_center_queue['dialplan_uuid'];
$array['dialplan_details'][$x]['domain_uuid'] = $_SESSION['domain_uuid'];
$array['call_center_tiers'][$x][$this->uuid_prefix.'uuid'] = $call_center_queue_uuid;
$array['call_center_tiers'][$x]['domain_uuid'] = $_SESSION['domain_uuid'];
$x++;
$array['call_center_tiers'][$x]['queue_name'] = $call_center_queue['queue_name']."@".$_SESSION['domain_name'];
$array['call_center_tiers'][$x]['domain_uuid'] = $_SESSION['domain_uuid'];
$x++;
}
//delete the checked rows
if (is_array($array) && @sizeof($array) != 0) {
//grant temporary permissions
$p = new permissions;
$p->add('call_center_tier_delete', 'temp');
$p->add('dialplan_delete', 'temp');
$p->add('dialplan_detail_delete', 'temp');
//execute delete
$database = new database;
@ -331,6 +364,20 @@
//revoke temporary permissions
$p->delete('call_center_tier_delete', 'temp');
$p->delete('dialplan_delete', 'temp');
$p->delete('dialplan_detail_delete', 'temp');
//clear the cache
$cache = new cache;
$cache->delete("dialplan:".$_SESSION["context"]);
remove_config_from_cache('configuration:callcenter.conf');
//synchronize configuration
save_dialplan_xml();
save_call_center_xml();
//apply settings reminder
$_SESSION["reload_xml"] = true;
//set message
message::add($text['message-delete']);
@ -365,12 +412,19 @@
//delete multiple records
if (is_array($records) && @sizeof($records) != 0) {
//build the delete array
foreach($records as $x => $record) {
//filter out unchecked
foreach ($records as $x => $record) {
if ($record['checked'] == 'true' && is_uuid($record['uuid'])) {
$array[$this->table][$x][$this->uuid_prefix.'uuid'] = $record['uuid'];
$uuids[] = $record['uuid'];
}
}
//build the delete array
if (is_array($uuids) && @sizeof($uuids) != 0) {
foreach ($uuids as $uuid) {
$array[$this->table][$x][$this->uuid_prefix.'uuid'] = $uuid;
$array[$this->table][$x]['domain_uuid'] = $_SESSION['domain_uuid'];
$array['call_center_tiers'][$x][$this->uuid_prefix.'uuid'] = $record['uuid'];
$array['call_center_tiers'][$x]['call_center_agent_uuid'] = $uuid;
$array['call_center_tiers'][$x]['domain_uuid'] = $_SESSION['domain_uuid'];
}
}
@ -378,6 +432,17 @@
//delete the checked rows
if (is_array($array) && @sizeof($array) != 0) {
//setup the event socket connection
$fp = event_socket_create($_SESSION['event_socket_ip_address'], $_SESSION['event_socket_port'], $_SESSION['event_socket_password']);
//delete the agent in the switch
if ($fp) {
foreach ($uuids as $uuid) {
$cmd = "api callcenter_config agent del ".$uuid;
$response = event_socket_request($fp, $cmd);
}
}
//grant temporary permissions
$p = new permissions;
$p->add('call_center_tier_delete', 'temp');
@ -392,6 +457,10 @@
//revoke temporary permissions
$p->delete('call_center_tier_delete', 'temp');
//synchronize configuration
save_call_center_xml();
remove_config_from_cache('configuration:callcenter.conf');
//set message
message::add($text['message-delete']);
}
@ -430,7 +499,7 @@
if (is_array($records) && @sizeof($records) != 0) {
//get checked records
foreach($records as $x => $record) {
foreach ($records as $x => $record) {
if ($record['checked'] == 'true' && is_uuid($record['uuid'])) {
$uuids[] = "'".$record['uuid']."'";
}
@ -447,16 +516,18 @@
if (is_array($rows) && @sizeof($rows) != 0) {
$y = 0;
foreach ($rows as $x => $row) {
$primary_uuid = uuid();
$new_call_center_queue_uuid = uuid();
$new_dialplan_uuid = uuid();
//copy data
$array[$this->table][$x] = $row;
//overwrite
$array[$this->table][$x][$this->uuid_prefix.'uuid'] = $primary_uuid;
$array[$this->table][$x][$this->uuid_prefix.'uuid'] = $new_call_center_queue_uuid;
$array[$this->table][$x]['dialplan_uuid'] = $new_dialplan_uuid;
$array[$this->table][$x]['queue_description'] = trim($row['queue_description'].' ('.$text['label-copy'].')');
//sub table
//call center tiers sub table
$sql_2 = "select * from v_call_center_tiers where call_center_queue_uuid = :call_center_queue_uuid";
$parameters_2['call_center_queue_uuid'] = $row['call_center_queue_uuid'];
$database = new database;
@ -469,12 +540,33 @@
//overwrite
$array['call_center_tiers'][$y]['call_center_tier_uuid'] = uuid();
$array['call_center_tiers'][$y]['call_center_queue_uuid'] = $primary_uuid;
$array['call_center_tiers'][$y]['call_center_queue_uuid'] = $new_call_center_queue_uuid;
$y++;
}
}
unset($sql_2, $parameters_2, $rows_2, $row_2);
//call center queue dialplan record
$sql_3 = "select * from v_dialplans where dialplan_uuid = :dialplan_uuid";
$parameters_3['dialplan_uuid'] = $row['dialplan_uuid'];
$database = new database;
$dialplan = $database->select($sql_3, $parameters_3, 'row');
if (is_array($dialplan) && @sizeof($dialplan) != 0) {
//copy data
$array['dialplans'][$x] = $dialplan;
//overwrite
$array['dialplans'][$x]['dialplan_uuid'] = $new_dialplan_uuid;
$dialplan_xml = $dialplan['dialplan_xml'];
$dialplan_xml = str_replace($row['call_center_queue_uuid'], $new_call_center_queue_uuid, $dialplan_xml); //replace source call_center_queue_uuid with new
$dialplan_xml = str_replace($dialplan['dialplan_uuid'], $new_dialplan_uuid, $dialplan_xml); //replace source dialplan_uuid with new
$array['dialplans'][$x]['dialplan_xml'] = $dialplan_xml;
$array['dialplans'][$x]['dialplan_description'] = trim($dialplan['dialplan_description'].' ('.$text['label-copy'].')');
}
unset($sql_3, $parameters_3, $dialplan);
}
}
unset($sql, $parameters, $rows, $row);
@ -486,6 +578,7 @@
//grant temporary permissions
$p = new permissions;
$p->add('call_center_tier_add', 'temp');
$p->add('dialplan_add', 'temp');
//save the array
$database = new database;
@ -496,6 +589,17 @@
//revoke temporary permissions
$p->delete('call_center_tier_add', 'temp');
$p->delete('dialplan_add', 'temp');
//save the xml
save_dialplan_xml();
//apply settings reminder
$_SESSION["reload_xml"] = true;
//clear the cache
$cache = new cache;
$cache->delete("dialplan:".$_SESSION["context"]);
//set message
message::add($text['message-copy']);
@ -505,115 +609,9 @@
}
}
}
} //method
public function copy_agents($records) {
//assign private variables
$this->permission_prefix = 'call_center_agent_';
$this->list_page = 'call_center_agents.php';
$this->table = 'call_center_agents';
$this->uuid_prefix = 'call_center_agent_';
if (permission_exists($this->permission_prefix.'add')) {
//add multi-lingual support
$language = new text;
$text = $language->get();
//validate the token
$token = new token;
if (!$token->validate($_SERVER['PHP_SELF'])) {
message::add($text['message-invalid_token'],'negative');
header('Location: '.$this->list_page);
exit;
}
//copy the checked records
if (is_array($records) && @sizeof($records) != 0) {
//get checked records
foreach($records as $x => $record) {
if ($record['checked'] == 'true' && is_uuid($record['uuid'])) {
$uuids[] = "'".$record['uuid']."'";
}
}
//create insert array from existing data
if (is_array($uuids) && @sizeof($uuids) != 0) {
//primary table
$sql = "select * from v_".$this->table." ";
$sql .= "where ".$this->uuid_prefix."uuid in (".implode(', ', $uuids).") ";
$database = new database;
$rows = $database->select($sql, $parameters, 'all');
if (is_array($rows) && @sizeof($rows) != 0) {
$y = 0;
foreach ($rows as $x => $row) {
$primary_uuid = uuid();
//copy data
$array[$this->table][$x] = $row;
//overwrite
$array[$this->table][$x][$this->uuid_prefix.'uuid'] = $primary_uuid;
$array[$this->table][$x]['agent_name'] = trim($row['agent_name'].' ('.$text['label-copy'].')');
$array[$this->table][$x]['agent_id'] = null;
//sub table
$sql_2 = "select * from v_call_center_tiers where call_center_agent_uuid = :call_center_agent_uuid";
$parameters_2['call_center_agent_uuid'] = $row['call_center_agent_uuid'];
$database = new database;
$rows_2 = $database->select($sql_2, $parameters_2, 'all');
if (is_array($rows_2) && @sizeof($rows_2) != 0) {
foreach ($rows_2 as $row_2) {
//copy data
$array['call_center_tiers'][$y] = $row_2;
//overwrite
$array['call_center_tiers'][$y]['call_center_tier_uuid'] = uuid();
$array['call_center_tiers'][$y]['call_center_agent_uuid'] = $primary_uuid;
//increment
$y++;
}
}
unset($sql_2, $parameters_2, $rows_2, $row_2);
}
}
unset($sql, $parameters, $rows, $row);
}
//save the changes and set the message
if (is_array($array) && @sizeof($array) != 0) {
//grant temporary permissions
$p = new permissions;
$p->add('call_center_tier_add', 'temp');
//save the array
$database = new database;
$database->app_name = $this->app_name;
$database->app_uuid = $this->app_uuid;
$database->save($array);
unset($array);
//revoke temporary permissions
$p->delete('call_center_tier_add', 'temp');
//set message
message::add($text['message-copy']);
}
unset($records);
}
}
}
}
} //class
}
/*