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Added support for tier 0. If using tiers then tier 1 will not ring until Tier Rule Wait Second expires. This effectively leaves queue callers on hold unnecessarily. Using tier 0 as the lowest tier fixes this (but may also break other things [untested, just a wag]).

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This commit is contained in:
James Rose
2014-08-03 21:23:51 +00:00
parent 701ad8b712
commit e0b2c042bf
2 changed files with 11 additions and 3 deletions
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app/call_center/call_center_tier_edit.php
+9 -1
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@@ -255,6 +255,14 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
echo "<td class='vtable' align='left'>\n";
echo " <select class='formfld' name='tier_level'>\n";
//echo " <option value=''></option>\n";
if ($tier_level == "0") {
echo " <option value='0' selected='selected' >0</option>\n";
}
else {
echo " <option value='0'>0</option>\n";
}
if ($tier_level == "1") {
echo " <option value='1' selected='selected' >1</option>\n";
}
@@ -396,4 +404,4 @@ if (count($_POST)>0 && strlen($_POST["persistformvar"]) == 0) {
echo "</div>";
require_once "resources/footer.php";
?>
?>